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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
NOTICE: DO NOT discard this manual!
Duzy Series
Vented Gas Log Set
Model(s):
RB-18-24NI
RB-18-24PI
RB-30NI
RB-30PI
Owner's Manual
Care and Operation
MH62954
Hearth & Home Technologies • Duzy Owner's Manual • 4660-900 Rev C • 3/25
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
• DO NOT store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor's phone. Follow the gas sup-
plier's instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
In the Commonwealth of Massachusetts
installation must be performed by a licensed
plumber or gas fitter.
See appliance installation manual for
additional Commonwealth of Massachusetts
requirements.
1
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Table of Contents
Related Manuals for Hearth and Home Technologies Duzy RB-18-24NI
Summary of Contents for Hearth and Home Technologies Duzy RB-18-24NI
- Page 1 Owner’s Manual Care and Operation INSTALLER: Leave this manual with party responsible for use and operation. OWNER: Retain this manual for future reference. NOTICE: DO NOT discard this manual! WARNING: FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death, or property damage.
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Page 2: Table Of Contents
Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. • WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. • CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. •... -
Page 3: Welcome
Welcome A. Congratulations This owner’s manual should be retained for future reference. We suggest that you keep it with your other Congratulations and thank you for selecting a Hearth & important documents and product manuals. Home Technologies vented gas log set, an elegant and The information contained in this owner’s manual, unless clean alternative to wood burning fireplaces. -
Page 4: Limited Lifetime Warranty
B. Limited Lifetime Warranty Hearth & Home Technologies LLC LIMITED WARRANTY Hearth & Home Technologies LLC (“HHT”) extends the following warranty for HHT gas, wood, pellet and electric hearth appliances (each a “Product” and collectively, the “Product(s)”) and certain component parts set forth in the table below (“Component Part(s)”) that are purchased from a HHT authorized dealer or distributor. -
Page 5: Warranty Conditions
B. Limited Lifetime Warranty (continued) WARRANTY CONDITIONS: • Because HHT cannot control the quality of any Products sold by unauthorized sellers, this Warranty only covers Products that are purchased through an HHT authorized dealer or distributor unless otherwise prohibited by law; a list of HHT authorized dealers is available on the HHT branded websites. -
Page 6: Product Specific And Important Safety Information
Product Specific and Important Safety Information A. Appliance Certification E. California MODEL: RB-18-24NI, RB-18-24PI, WARNING! This product and the fuels used to RB-30NI, RB-30PI operate this product (liquid propane or natural gas), and LABORATORY: Underwriters Laboratories (UL) the products of combustion of such fuels, can expose TYPE: Vented Gas Log Set you to chemicals including benzene, which is known to... -
Page 7: Important Safety And Operating Information
Important Safety and Operating Information Clear Space A. Appliance Safety WARNING! DO NOT place combustible objects in WARNING! DO NOT operate appliance before front of the appliance. High temperatures may start a fire. reading and understanding operating instructions. See Figure 3.1. Failure to operate appliance according to operating in- structions could cause fire or injury. -
Page 8: General Operating Parts
B. General Operating Parts F. Controls Figure 3.2 references the general operating parts of a The Duzy series vented log set comes standard with an typical installation. On/Off Switch and a battery powered Remote Control with a built in switch. See Figures 3.3 and 3.4. The On/Off Switch and Remote Control can be used Ceiling or together or individually to control the operation of the... -
Page 9: Battery Pack
G. Battery Pack The Duzy series gas log set comes standard with an integrated battery pack, that holds (2) D size batteries. This appliance utilizes battery power for normal operation. The battery pack is located on the right side of the appliance. See Figure 3.5. To replace batteries: •... -
Page 10: Intermittent Pilot (Ipi)
Lighting Instructions A. Intermittent Pilot (IPI) LIGHTING INSTRUCTIONS STOP! Read the safety instruction label. To light pilot and main burner, turn wall switch to Turn wall switch to the “OFF” position. “ON”. Don not light by hand. If appliance will not operate, follow the instructions “TO TURN OFF GAS TO APPLI- ANCE”... -
Page 11: Maintenance And Service
Maintenance and Service Firebox Inspection Any safety screen removed for servicing must be replaced prior to operating the appliance. Frequency: Annually By: Qualified Service Technician When properly maintained, your appliance will give you many years of trouble-free service. Contact your dealer Tools needed: Protective gloves, sandpaper, steel wool, to answer questions regarding proper operation, trouble- cloths, mineral spirits, primer and touch-up paint. -
Page 12: Cleaning And Servicing
C. Cleaning and Servicing Annual inspection and cleaning by your dealer or quali- fied service technician is recommended to prevent mal- function and/or sooting. Caution! Before cleaning make sure the appliance is cool and the power to the unit is turned off. Note: During normal operation it is common that some sooting may occur on the logs as well as internal panels. -
Page 13: Troubleshooting
Troubleshooting A. Frequently Asked Questions ISSUE SOLUTION When first operated, this appliance may release an odor for the first several hours. This Odor from appliance is caused by the burning off of any oils remaining from manufacturing. Odor may also be released from finishing materials and adhesives used around the appliance. - Page 14 IntelliFire™ Ignition System (Continued) SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION Verify that the pilot is clear of all media. If covered, re- Pilot covered with media. move media and restart. Verify that incoming gas line ball valve is “open”. Verify No gas supply. that inlet pressure reading is within acceptable limits.
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Page 15: Service Parts
Service Parts A. Service Parts RB-18-24NI - RB-18-24PI Service Parts Radiant 24-18” Hearth Kit Beginning Manufacturing Date: May 2024 Ending Manufacturing Date: Active Hearth & Home Technologies • Duzy Owner’s Manual • 4660-900 Rev C • 3/25... - Page 16 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Stocked at Provide model number and serial number when requesting service parts from your dealer Depot or distributor.
- Page 17 RB-30NI - RB-30PI Service Parts Radiant 30” Hearth Kit Beginning Manufacturing Date: May 2024 Ending Manufacturing Date: Active Hearth & Home Technologies • Duzy Owner’s Manual • 4660-900 Rev C • 3/25...
- Page 18 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Home Technologies does not sell directly to consumers. Stocked at Provide model number and serial number when requesting service parts from your dealer Depot or distributor.
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Page 19: Contact Information
B. Contact Information Hearth & Home Technologies 7571 215 Street West, Lakeville, MN 55044 www.hearthnhome.com Please contact your dealer with any questions or concerns. For the location of your nearest dealer, please visit www.hearthnhome.com - NOTES - ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________...
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