Polycom VVX300 Quick Reference Manual

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Please record your password here:
Consultative Transfer
Consultative Transfer allows you to speak to the recipient you are
transferring the call to and announce the caller prior to completing the
transfer process.
1. While on a call, press the Transfer soft key or hard key. The person you
are talking to is placed on Hold and you receive a dial tone.
2. Dial the extension+# or 10-digit number+# for the individual you wish
to transfer to.
3. After you announce the caller to the recipient, press the Transfer soft
key or hard key again to complete the transfer.
4. If they do not answer or you misdial, press the Cancel soft key to release
the transfer process and return to the caller. Note that you may have to
press More to access Cancel.
Note: When transferring in this manner, the caller ID that appears to the
recipient of the transfer is the caller ID of the party transferring the call,
not the caller ID of the incoming caller.
Transferring a Call to Voicemail
You can transfer callers directly to someone's voicemail and bypass ringing
their phone.
1. While on a call, press the To Vmail soft key. Note that the caller will still
be on your phone and will be able to hear you should you speak.
2. You may need to press More to access the To Vmail key.
3. Dial the recipient's extension and press the Enter soft key.
4. The call will now leave your phone and go straight into that person's
voicemail.
Note: When transferring in this manner, the caller ID that registers in the
recipient's voicemail is the caller ID of the incoming caller.
Making a Conference Call
You can Conference up to 15 callers, including yourself.
1. While on a call, press the Conference soft key. The person you are
talking to is placed on Hold and you receive a dial tone.
2. You may need to press More to access the Conference key.
3. Dial the number of the person you want to conference into your call.
4. After you announce the conference, press the Conference soft key
again to complete the conference.
5. If they do not answer or do not wish to join the call, press the Cancel soft
key to release that party and return to your original caller(s).
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Setting Up Your Voicemail
From Your Office Phone: Tap the Messages
key, then tap the Connect soft key.
When prompted, enter your 10-digit phone
number followed by #.
Follow the automated prompts to record your
Name, set your Schedule, and record an "Open"
and "Closed" greeting.
From Outside of the Office: Dial the Voicemail
Retrieval number provided in your Welcome
Email. When prompted, enter your 10-digit
phone number followed by #; reenter your 10-
digit phone number followed by #
Follow the automated prompts to record your
Name, set your Schedule, and record an "Open"
and "Closed" greeting.
Voicemail Passcode
Getting Started
Phones In Your Office*
Phones In Other
Offices
Local
Long Distance
Toll-Free
International
Operator*
Information**
TTY
Emergency Services***
* When dialing extensions or numbers less than 10-Digits, you can add a
# after the number to make the call go through faster.
** Information may be restricted on some phones, charges may apply.
*** Emergency Services are tied to the service address of your phone.
Phone Features
Blind Transfer allows you to transfer a call without speaking to the
person you are transferring the caller to.
1. While on a call, press and hold down the Transfer soft key or
hard key. The person you are talking to is placed on Hold and you
hear a dial tone.
2. Press 2 on the keypad for Blind Transfer and press the Select
soft key.
3. Dial the extension+# or 10-digit number+# for the individual you
wish to transfer to.
4. The Blind Transfer is completed.
5. If you make a mistake or change your mind, press the Cancel soft
key. Note that you may have to press More to access Cancel.
Note: When transferring in this manner, the caller ID that appears
to the recipient of the transfer is the caller ID of the incoming caller.
Call Park allows you to place calls on hold, and then retrieve that call at
another phone within your Call Park Group.
To Park a call:
1. Press the Park soft key.
2. To park the call against your extension, simply press the # key, or
you can dial any 4-Digit Extension followed by the # key.
3. The call is "parked" on that extension.
To Retrieve a call:
1. At dial tone, enter *88 or press the Retrieve soft key.
2. Enter the 4-Digit Extension followed by the # key that you parked
the call on.
You can Join two active calls into one call.
1. With a call in progress and a second call on hold
2. Press the Join soft key.
3. Both parties will be joined into one call.
4. If you do not see a Join soft key, you may need to press the More
soft key for additional features
Polycom VVX300 QRC – 070815rev2
Polycom VVX300
Quick Reference Guide
Making Calls To:
Extension Dialing (2-7 digits+#)
10-Digit Phone Number
10-Digit Phone Number
10-Digit Phone Number
10-Digit Phone Number
011 + Country Code + City Code + Number
0
411
711
911
Blind Transfer
Call Park
Joining Two Active Calls
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