RTI ISR-2 Reference Manual page 11

Service & Support
If you are encountering any problems or have a question about your RTI product, please contact RTI
Technical Support for assistance (see the Contacting RTI section of this guide for contact details).
RTI provides technical support by telephone or e-mail. For the highest quality service, please have the
following information ready:
• Your Name
• Company Name
• Telephone Number
• E-mail Address
• Product model and serial number (if applicable)
If you are having a problem with hardware, please note the equipment in your system, a description of
the problem, and any troubleshooting you have already tried.
*Please do not return products to RTI without return authorization.*
Limited Warranty
RTI warrants new products for a period of three (3) years (excluding consumables such as rechargeable
batteries which are warrantied for one (1) year) from the date of purchase by the original purchaser (end
user) directly from RTI / Pro Control (herein referred to as "RTI"), or an authorized RTI dealer.
Warranty claims may be initiated by an authorized RTI dealer using the original dated sales receipt or
other proof of warranty coverage. In the absence of the receipt of purchase from the original dealer, RTI
will provide warranty coverage extension of six (6) months from the date code of the product. Note: RTI
warranty is limited to the provisions set forth in this policy and does not preclude any other warranties
offered by third parties who are solely responsible for those other warranties.
Except as specified below, this warranty covers defects in product material and workmanship. The
following are not covered by the warranty:
• Product purchased via unauthorized sellers or internet sites will not be serviced- regardless of
purchase date.
• Damages caused by accident, misuse, abuse, neglect or acts of God.
• Cosmetic damage, including, but not limited to, scratches, dents and normal wear and tear.
• Failure to follow instructions contained in the Product Installation Guide.
• Damages due to products used in an application or environment other than that for which it was
intended, improper installation procedures or adverse environmental factors such as incorrect line
voltages, improper wiring, or insufficient ventilation.
11
INTELLIGENT SURFACES, ISR-2
www.rticontrol.com