Grandstream Networks GRP262 Series Administration Manual
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Grandstream Networks GRP262 Series Administration Manual

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Grandstream Networks, Inc.
GRP261x/GRP262x/GRP263x/GRP2650/GRP2670
Administration Guide

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Summary of Contents for Grandstream Networks GRP262 Series

  • Page 1 Grandstream Networks, Inc. GRP261x/GRP262x/GRP263x/GRP2650/GRP2670 Administration Guide...
  • Page 2 GRP261x/GRP262x/GRP263x/GRP2670/ GRP2650 Series - Administration Guide Thank you for purchasing Grandstream GRP26XX Carrier-Grade IP Phones. GRP2612/GRP2612P/GRP2612W/GRP2612G is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4” (320×240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports (1000M for GRP2612G), integrated PoE (GRP2612P, GRP2612G &...

  • Page 3: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GRP26XX phones: ● 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys) ● 2.4” (320×240) TFT color LCD. ● 4 programmable context-sensitive soft keys. ●...
  • Page 4 GRP2615 ● 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast-dial keys). ● 4.3” (480×272) TFT color LCD. ● 5 programmable context-sensitive soft keys. ● 2.4” (320×240) addi tional screen dedicated to up to 24 multi-purpose keys. ●...

  • Page 5: Technical Specifications

    ● 12 lines with up to 6 SIP Accounts ● 7” (1042x600) capacitive touch TFT color LCD. ● 1000M network ports. ● Integrated PoE. ● Wi-Fi and Bluetooth support. ● 5-way conference. GRP2670 ● 14 line keys with up to 6 SIP accounts (With 56 Virtual Multi-Purpose Keys (VPK)) ●...
  • Page 6 LDAP, up to 1000 items), call waiting, call log (up to 2000 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, exible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy and fail-over HD audio Yes, both on handset and full-duplex handsfree speakerphone Base Stand Yes, allow 2 angle positions...
  • Page 7 SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A Protocols/Standards record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated PoE Graphic Display 2.8 inch (320x240) TFT color LCD –...
  • Page 8 Temperature and Humidity 32-104℉ / 0～40℃, 10-90% (non- condensing) GRP2613 phone, handset with cord, base stand, universal power supply, network Package Content cable, Quick Installation Guide FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E; FCC Part 68 HAC.
  • Page 9 (Polish) Português (Portuguese) Русский (Russian) Svenska (Swedish) Slovenščina (Slovenian) Slovenčina (Slovak) Türkçe (Turkish) Українська (Ukrainian) 正體中文 (Traditional Chinese) WebUI Language: English 简体中文 (Simpli ed Chinese) ‫( اﻟﻌﺮﺑﯿﺔ‬Arabic) Čeština (Czech) Deutsch (German) Español (Spanish) Français (French) ‫( עברית‬Hebrew) Hrvatski (Croatian) Magyar (Hungarian) Italiano (Italian) 日本語 (Japanese) 한국어 (Korean) Nederlands (Dutch) Polski (Polish) Português (Portuguese) Русский...
  • Page 10 screen, off-hook auto dial, auto answer, click-to-dial, exible dial plan, Hot Desking, personalized music ringtones and music on hold, server redundancy and fail-over HD audio Yes, both on handset and full-duplex handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes, (*wall mount sold separately) Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS...
  • Page 11 Bluetooth Yes, Bluetooth version 5 Wi-Fi Yes, dual-band 6 line keys with up to 6 SIP accounts, 24 speed-dial/BLF extension keys with dual- color LED, 5 programmable contexts sensitive Softkeys, 5 navigation/menu keys, 11 Feature Keys dedicated function keys for: MESSAGE (with LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME- Support for G.729A/B, G.711µ/a-law, G.726, G.722 (wide-band), OPUS, iLBC and in-...
  • Page 12 CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; EN 301 489-1/-17; EN 300 328; EN 301 893; EN 62311; RCM: AS/NZS CISPR 32；AS/NZS 60950.1；AS/NZS 4268; AS/CA S004. GRP2616 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A Protocols/Standards record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6...
  • Page 13 Temperature and Humidity Operation: 0°C to 40°C Storage: -10°C to 60°C Humidity: 10% to 90% Non-condensing GRP2624 phone, handset with cord, phone stand, 12V power adapter, network cable, Package Content Quick Installation Guide, GPL license FCC: FCC Part 15B, Class B; FCC Part 15 Subpart C; FCC Part 15 Subpart E; FCC Part 68 HAC.
  • Page 14 LCD Language: English 简体中文 (Simpli ed Chinese) ‫( اﻟﻌﺮﺑﯿﺔ‬Arabic) Català (Catalan) Čeština (Czech) Deutsch (German) Ελληνικά (Greek) Español (Spanish) Français (French) ‫( עברית‬Hebrew) Hrvatski (Croatian) Magyar (Hungarian) Italiano (Italian) 日本 語 (Japanese) 한국어 (Korean) Latviešu valoda (Latvian) Nederlands (Dutch) Polski (Polish) Português (Portuguese) Русский...
  • Page 15 RJ9 headset jack allowing EHS with Plantronics headsets, USB to support Auxiliary Ports Grandstream’s GUV Series headsets and other USB headsets Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call appearances(SCA)/bridged-line-appearance(BLA), downloadable phonebook(XML, LDAP, up to 2000 items), call waiting, call log(up to 2000 records), XML customization Telephony Features of the screen, off-hook auto dial, auto answer, click-to-dial, exible dial plan, hot- desking, personalized music ringtones and music on hold, server redundancy, and fail-...
  • Page 16 RCM: AS/NZS CISPR32; AS/NZS 4268; AS/NZS 2772.2; AS/NZS 62368.1; AS/CA S004. UKCA: ETSI EN 301 893; ETSI EN 301 489-1/-17; ETSI EN 300 328; BS EN IEC 62311; EN 55032; BS EN 55035; BS EN 62368-1. GRP2636 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS (A Protocols/Standards record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6...
  • Page 17 Firmware upgrade via TFTP/HTTP/HTTPS/FTP/FTPS, mass provisioning using Upgrade/Provisioning GDMS/TR-069, or AES encrypted XML con guration le. Universal power adapter included: Input: 100-240V. Power & Green Energy E ciency Output: +12V, 1A. Integrated Power-over-Ethernet (802.3af) Max power consumption 6.5W (power adapter) Operation: 0°C to 40°C Temperature and Humidity Storage: -10°C to 60°C...

  • Page 18: Getting Started

    dual microphone Extension Module Yes, GBX20 Base Stand Yes, allow 2 angle positions Wall Mountable Yes, (*wall mount sold separately) Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted con guration le, SRTP, TLS, 802.1x media Security access control,...

  • Page 19: Equipment Packaging

    Equipment Packaging GRP261x/GRP2624/GRP263x/GRP2670/GRP2650 ● 1 x GRP261x/GRP2624/GRP263x/GRP2670/GRP2 650 Main Case. ● 1 x Handset. ● 1 x Phone Stand. ● 1 x Ethernet Cable. ● 1 x Power Adapter. ● 1 x Phone cord. ● 1 x Quick Installation Guide. Table 12: Equipment Packaging GRP261X/GRP2624/GRP2634 Package Content (GRP2670 as an example) Note...

  • Page 20: Using The Slots For Wall Mounting

    Using the Slots for Wall Mounting 1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone. 2. Attach the phone to the wall via the wall mount hole. 3. Pull out the tab from the handset cradle (See figure below). 4.

  • Page 21: Configuration Via Keypad

    for this to work the following criteria needs to be met: 1. The IP phone should not be connected by a LAN cable. 2. No SIP account should be registered on the IP phone. 3. SSIDs from previous connections should not be saved on the IP phone, please factory reset the unit to confirm. Configuration via Keypad To configure the LCD menu using the phone’s keypad, follow the instructions below: Enter MENU options.
  • Page 22 – Keypad Lock: Turns on/off keypad lock feature and con gures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without con guring password, user can unlock keypad by holding * key 4 seconds and pressing “OK”...
  • Page 23 ● Scan: Enables/disables Wi-Fi – Bluetooth Settings (GRP2614/GRP2615, GRP2616, GRP2624, GRP2634, GRP2670 & GRP2650 only):  ● Bluetooth Status: Displays the status of Bluetooth ● Bluetooth MAC: Displays the GRP phone’s Bluetooth MAC address. 3. (Bluetooth MAC address is GRP phone’s MAC address plus 1) ●...

  • Page 24: Configuration Via Web Browser

    The following picture shows the keypad MENU configuration flow: Configuration via Web Browser The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla Firefox, and Microsoft’s IE.

  • Page 25: Saving Configuration Changes

    There are two default passwords for the login page: User Level User Password Web Pages Allowed Only Status and Basic End User Level user Settings Random password available on the Administrator Level admin Browse all pages sticker at the back of the unit. When changing any settings, always SUBMIT them by pressing the “Save”...
  • Page 26 ● For GRP2650: up to 6 SIP accounts SIP User ID Displays the con gured SIP User ID for the account. SIP Server Displays the con gured SIP Server address, URL or IP address, and port of the SIP server. SIP Registration Displays SIP registration status for the SIP account.
  • Page 27 ● City: displaying phone location. ● Language: displaying language. IP Geographic ● Time Zone: displaying time zone Information ● Country Code: displaying country code for Wi-Fi; (Available on GRP2612W, GRP2614, GRP2615, GRP2616, GRP2624, GRP2634, GRP2670 & GRP2650 only). Special Feature ● OpenVPN® Support: displaying if the phone supports OpenVPN®. System Up Time System up time since the last reboot.
  • Page 28 EXT (1-160): ● Mode Extension (1-4) Keys ● Account ● Description ● Value Status �� Call Feature Status ● DND ● Auto Answer Accounts ● Forward All ● Busy Forward ● Delay Forward Status �� Energy Saving Current Hours Displays wether it is O ce Hours or Non-O ce Hours con guration. Energy Saving Mode Displays the Energy Saving mode.
  • Page 29 The name associated with each account to be displayed on the LCD. (e.g., Account Name MyCompany) The URL or IP address, and port of the SIP server. This is provided by your VoIP SIP Server service provider (e.g., sip.mycompany.com, or IP address) The URL or IP address, and port of the SIP server.
  • Page 30 If the user wishes to locate the server by DNS SRV, the user may select “SRV” or “NATPTR/SRV”. If “Use Con gured IP” is selected, please ll in the three elds below: ● Primary IP ● Backup IP 1 ● Backup IP 2 If SIP server is con gured as domain name, phone will not send DNS query, but use “Primary IP”...
  • Page 31 Con gures whether NAT traversal mechanism is activated. Please refer to user manual for more details. If set to “STUN” and STUN server is con gured, the phone will route according to the STUN server. If NAT type is Full Cone, Restricted Cone or Port-Restricted Cone, the phone will try to use public IP addresses and port number in all the NAT Traversal SIP&SDP messages.
  • Page 32 Add Auth Header on Initial REGISTER If enabled, the phone will add Authorization header in initial REGISTER request. Enable OPTIONS Keep Alive to check SIP Server. Enable OPTIONS Keep-Alive Default is “Yes”. Time interval for OPTIONS Keep Alive feature in seconds. OPTIONS Keep-Alive Interval Default is “30”...
  • Page 33 ● If Yes for REGISTER only, the sip message for register or unregister will contains MAC address in the header, and all the outgoing SIP messages except REGISTER message will attach the MAC address to the User-Agent header. ● If Yes to all SIP, the sip message for register or unregister will contains MAC Use MAC Header address in the header, and all the outgoing SIP message including REGISTER will attach the MAC address to the User-Agent header.
  • Page 34 The Outbound proxy mode is placed in the route header when sending SIP messages, or they can be always sent to outbound proxy. ● In route Outbound Proxy Mode ● Not in route ● Always send to Default is “in route”. The use of the PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional responses (1xx series).
  • Page 35 Audio Multiple vocoder types are supported on the phone, the vocoders in the list is a Preferred Vocoder higher preference. Users can con gure vocoders in a preference list that is (Choice 1 – 8) included with the same preference order in SDP message. Con gures the phone to use which codec sequence to negotiate as the callee.
  • Page 36 Default setting is “No” Selects either Fixed or Adaptive for jitter buffer type, based on network conditions. Jitter Buffer Type The default setting is “Adaptive”. Selects jitter buffer length from 100ms to 800ms, based on network conditions. Jitter Buffer Length The default setting is “300ms”.
  • Page 37 Con gures the IP address of the central report collector that accepts voice VQ RTCP-XR Collector Address quality reports contained in SIP PUBLISH messages. Con gure the port of the central report collector that accepts voice quality VQ RTCP-XR Collector Port reports contained in SIP PUBLISH messages.
  • Page 38 xx – any two digits from 0-9; [1-5] – any digit from 1 to 5; 5. +: it matches the previous character as many times as needed like    6.    regular expression. Note: Auto Answer Numbers can be split with ";", for example: 1x;2xxx;3x+ Intercom Play warning tone for Auto Answer...
  • Page 39 ● Pre x for Dialing Password ● Password Length Selects whether to enable early dial. If it’s set to “Yes”, the SIP proxy must support 484 responses. Early Dial means that the phone sends for each pressed digit a SIP INVITE message to SIP server. SIP server considers its Early Dial extensions and, if no match happened yet, it sends back a “484 Address Incomplete”...
  • Page 40 ● , – second dial tone. For example: {0,x+} will play second dial tone after dialing 0 and all digits will be sent including 0 ● {X123} — match Z123, e123, 5123, … ● Flag T when adding a “T” at the end of the dial plan, the phone will wait for 3 seconds before dialing out.
  • Page 41 ● Auto: The phone will update the callee ID in the order of P-Asserted Identity Header, Remote-Party-ID Header and To Header in the 180 Ringing ● Disabled: Callee ID will be displayed as “Unavailable”. ● To Header: Callee ID will not be updated and displayed as To Header. The default setting is “Auto”.
  • Page 42 Validate certi cation chain when TCP/TLS is con gured. Validate Certi cate Chain Default setting is “No”. Choose whether the incoming messages will be validated or not. Validate Incoming Messages The default setting is “No”. Omit charset=UTF-8 in MESSAGE content-type. Omit charset=UTF-8 in MESSAGE The default setting is “Disabled”.
  • Page 43 Please note that “Feature Key Synchronization” will be enabled regardless of this setting. Default setting is “Disabled”. Note: To activate this feature, users need to change the special feature to Broadsoft and setup the Broadsoft Call Center to take effect. Broadsoft Hoteling event feature. Default setting is “Disabled”. With “Hoteling Event”...
  • Page 44 ● Disabled: The phone will ignore both BLF pickup method, now the monitored VPK will only dial the extension if pressed. The default setting is “Auto”. Con gures the pre x prepended to the BLF extension when the phone picks up BLF Call-pickup Pre x a call with BLF key.
  • Page 45 Con gures Call Forward Always feature code to deactivate unconditional call forwarding. Target Con gures the extension for the call to be forwarded to. Call Forward Busy Con gures Call Forward Busy feature code to activate busy call forwarding. Con gures Call Forward Busy feature code to deactivate busy call forwarding. Target Con gures the extension for the call to be forwarded to.
  • Page 46 Makes RTP timestamps be continuous, if there is audio loss caused by timestamp Enable Fix for RTP Timestamp Jump jump. Default is “No” Speci es how often the phone sends a blank UDP packet to the SIP server to keep the Keep-alive Interval “ping hole”...
  • Page 47 If set to “Line Mode”, the amount of VPKs will be the amount of lines you can have. If set to “Account Mode”, the lines will be grouped by account, so the VPKs could hold more lines in one account. Key Mode For example, with line mode, when the line is in use, by pressing the VPK, nothing is going to happen.
  • Page 48 to make quick IP call. The default setting is “No”. Allows users to show/hide predictive dialing feature, when disabled, users will not see Predictive Dialing Feature any predictive numbers while dialing a number. Default setting is “Enabled”. Searches sequentially then number while dialing based on the selected sources from Predictive Dialing Source these: Call History, Local Phonebook, Remote Phonebook, Feature Code.
  • Page 49 Incoming If set to “Yes”, phone will pop up an incoming call window to notify the call. If set to “No”, there will be no noti cation pop up on LCD when there is an incoming Enable Incoming Call Popup call. This way users will not get disrupted by unexpected popup call but still get noti ed by the ashing line LED.
  • Page 50 Transfer Enables/disables transfer feature. If disabled, call transfer will not be possible. Enable Transfer Default setting is “Yes”. When set to "No", the phone will not hold the current call or the transfer target for an Hold Call Before Completing Transfer Attended Transfer.
  • Page 51 Pickup Sound Only List]. The default setting is “Allow Except”. Allows users to hide the Caller ID from showing at the BLF VPK and MPK. ● No: The VPK will ash between the Caller ID and the BLF account. Hide BLF Remote Status ●...
  • Page 52 When there are recordings presented, you may download them here. Note: The le name of the recording has been improved to include information such Download Local Call Recordings as the exact time and date of the call and the from/to accounts that are part of the call.
  • Page 53 If enabled, during a multicast page if another multicast is received with higher priority Paging Priority Active (1 being the highest) that one will be played instead. The default setting is “Enabled”. Multicast Channel Number (0-50). 0 for normal RTP packets, 1-50 for Polycom Multicast Channel Number multicast format packets.
  • Page 54 Preferred DNS Server Enters the Preferred DNS Server for IPv4. IPv6 Address Allows users to con gure the appropriate network settings on the phone to obtain IPv6 Address Type IPv6 address. Users could select “Auto-con gured” or “Statically con gured” for the IPv6 address type.
  • Page 55 The default value is 46. Con gures whether the phone will release the DHCP lease on reboot. Release DHCP On Reboot Disabled by Default. Enables auto con gure for VLAN settings through DHCP. Enable DHCP VLAN Disabled by default. Enables/disables manual VLAN con guration. When this option is set to Disabled, the phone will bypass VLAN con guration and only use the DHCP VLAN to con gure Enable Manual VLAN Con guration VLAN tag and priority.
  • Page 56  CTI Settings (GRP2614, GRP2615, GRP2616, GRP2624, GRP2634, GRP2670 & GRP2670 only) Allows communication with GS A nity CTI application to manage telephone calls from computer. If enabled, a reboot is required to establish the communication. Default is “Disabled”. A nity Support GS A nity CTI Application is available HERE and its User Guide HERE.
  • Page 57 and Bluetooth Settings menu will be available, and user can enable it. The default setting is “On”. Handsfree Mode Enable / disable Bluetooth handsfree feature. Default setting is “Off”. Bluetooth Name Speci es the Bluetooth device name. Network �� OpenVPN® Settings OpenVPN®...
  • Page 58 network will be abnormal. Default value is YES. Additional options to be appended to the OpenVPN® con g le, separated by semicolons. For example, comp-lzo no;auth SHA25 Additional Options Note: Please use this option with caution. Make sure that the options are recognizable by OpenVPN®...
  • Page 59 Authentication Key Enter the Authentication Key. Privacy Key Enter the Privacy Key. SNMP Trap Username Username for SNMPv3 Trap. noAuthUser: Users with security level noAuthnoPriv and context name as noAuth. Trap Security Level authUser: Users with security level authNoPriv and context name as auth. privUser: Users with security level authPriv and context name as priv.
  • Page 60 Busy Lamp Field (BLF): ● Select the Account to monitor the BLF status. Enter the extension number in the Value eld to be monitored. Presence Watcher: ● This option has to be supported by a presence server and it is tied to the “Do Not Disturb” status of the phone’s extension.
  • Page 61 Monitored Call Park: ● Select account from Account eld and enter the call park extension in the Value eld to park/pick up the call, and also monitor the parked call via Line Key’s light. Menu: ● Select this feature in order to display the Menu from the MPK buttons, no eld dis required for con guration.
  • Page 62 Programmable Keys �� Virtual Multi-Purpose Keys Allows the user to con gure VPKs with modes such as Shared line, BLF and Speed Dial. Modes: ● None ● Line ● Shared ● Speed Dial ● BLF ● Presence Watcher ● Eventlist BLF ●...
  • Page 63 Account Select the account to be associated with the con gured USB MPK Key. Value Enter the value to be associated with the con gured MPK. (Extension Number for Example) Label Enter the label of the con gured USB MPK. Enable Local In- call DTMF Tone Con gures whether to play local DTMF tone during call when using speaker.
  • Page 64 ● Available softkeys: End Call, Conference, Group Listen Calling State: ● Custom softkey layout when device is under CALLING state. ● Available softkeys: End Call, Conference. Call Connected State: ● Custom softkey layout when the device is under CALL CONNECTED state. ●...
  • Page 65 Show Target Con gures whether to show Target softkey on LCD screen. Softkey Enabled by Default. If enabled, the VPK label will extend as desired. Use Long Label Enabled by Default. Transfer Mode Con gures the transfer mode to use when pressing the "Transfer" MPK. Programmable Choose from Blind Transfer, Attended Transfer, or New Call, All for selection.
  • Page 66 This parameter allows the users to de ne their own time zone, when “Time Zone” parameter is set to “Self- De ned Time Zone”. The syntax is: std offset dst [offset], start [/time], end [/time] Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 MTZ+6MDT+5 Self- This indicates a time zone with 6 hours offset with 1 hour ahead (when daylight saving) which is U.S central De ned time.
  • Page 67 ● Ab2 ● Q9 The default input method is: 123 System Settings �� Security Settings Web/SSH Access SSH Access  Enable SSH If enabled, the phone will allow any SSH access to the phone. Access Enabled by Default. SSH Port  Con gures the port for SSH access. The default is 22. SSH Public If Uploaded, the phone will use public key authentication as an alternative option to password authentication.
  • Page 68 Administrator can disable or enable user web access. Enable User Web Access The default setting is “Enabled”. Validate After enabling this feature, phone will validate the server’s certi cate. If the server that our phone tries to Server register on is not on our list, it will not allow server to access the phone. Certi cates Web/Restric Speci es the time in minutes that the web or LCD login interface will be locked out to user after ve login...
  • Page 69 Cipher Suites SIP TLS SSL Certi cate used for SIP Transport in TLS/TCP. Certi cate SIP TLS SSL Private key used for SIP Transport in TLS/TCP. Private Key SIP TLS Private Key SSL Private key password used for SIP Transport in TLS/TCP. Password Custom The uploaded custom certi cate will be used for SSL/TLS communication instead of the phone default...
  • Page 70 Active Backlight Con gures the timeout interval of the LCD backlight. The valid range is 0 to 90. Timeout Enable Missed Call If set to “Yes”, the LCD backlight will be turned on when there is a missed call on the phone. Backlight Blank Con gures how long it waits to turn off LCD automatically during non-o ce hour under Standard Mode.
  • Page 71 Server Path Screensaver Con gures the screensaver XML download interval (in minutes). If set to 0, automatic download will be disabled. Valid range is 5 to 720. Download Set to 0 By Default. Interval Busy Lamp Field (BLF) Con gures the color and pattern of the LED based on status updates.the options can be :  1.
  • Page 72 Ringtone Con gures the transmission gain of the headset.  Headset TX Gain (dB) The default value is 0dB. Con gures the receiving gain of the headset. Headset RX Gain (dB) The default value is 0dB. When enabled, the remote party will not hear the environmental noise during a call using the headset. Choose Enable Hea according to the TX loudness of the earphone.
  • Page 73 TR-069 ACS username for TR-069. Username TR-069 ACS password for TR-069. Password Periodic Inform Enables periodic inform. If set to “Yes”, device will send inform packets to the ACS. The default setting is “No”. Enable Periodic Sets up the periodic inform interval to send the inform packets to the ACS. Inform Default is 86400.
  • Page 74 De nes the server path for the rmware server. Firmware Server Note: Protocol header can be added in the Firmware Server  path (Eg:https://) without the need to Path con gure it on the "Con g Upgrade via" parameter, once con gured, it will override the selection on the "FirmwareUpgrade via"...
  • Page 75 Con g Server The password for the HTTP/HTTPS server. Password Always Authenticate Only applies to HTTP/HTTPS. If enabled, the phone will send credentials before being challenged by Before Challenge the server. Enables your ITSP to lock con guration updates. If con gured, only the con guration le with the Con g File Pre x matching encrypted pre x will be downloaded and ashed into the phone.
  • Page 76 Allow DHCP Option Enables DHCP Option 120 from local server to override the SIP Server on the phone. The default 120 to override SIP setting is “No”. Server Con gures whether to enable DHCP Option 150. this option is used to specify the address of the TFTP (Trivial File Transfer Protocol) server that the Enable DHCP Option phone should use to download its con guration les and rmware updates.
  • Page 77 The URL or IP address of the syslog server for the phone to send syslog to. Syslog Server Note: By adding port number to the Syslog server eld (i.e., 172.18.1.1:1000), the phone will send syslog to the corresponding port of that IP. Selects the level of logging for syslog.
  • Page 78 Incoming Calls Con gures the Action URL to send when phone receives an incoming call. Outgoing Calls Con gures the Action URL to send when phone places a call. Missed Call Con gures the Action URL to send when phone has a missed call. Established Call Con gures the Action URL to send when phone establishes a call.
  • Page 79 ● Extra Attribute Name : Con gure extra attribute’s name reserved for speci c attributes for a given noti cation in the future. ● Extra Attribute Value : Con gures extra attribute’s value reserved for speci c attributes for a given noti cation in the future. Delete All Deletes all saved noti cations Noti cations...
  • Page 80 Application �� XML Application Con gures the server path to download the idle screen XML le. This eld can be an IP address or Server Path URL, with up to 256 characters. Username Con gures the username of the XML application, this is  used for XML authenti cation Password Con gures the password of the XML application used for XML ...
  • Page 81 Con gures the server path to download the phonebook XML. Phonebook XML Server Path This eld could be IP address or URL, with up to 256 characters. Con gures the phonebook download interval (in minutes). Phonebook Download If set to 0, automatic download will be disabled. The default value is 0. Valid range is 5 to 720 Interval minutes.
  • Page 82 (|(telephoneNumber=%)(Mobile=%)) returns all records which has the “telephoneNumber” or “Mobile” eld starting with the entered pre x; (&(telephoneNumber=%) (cn=*)) returns all the records with the “telephoneNumber” eld starting with the entered pre x and “cn” eld set. Con gures the lter used for name lookups. Examples: (|(cn=%)(sn=%)) returns all records which has the “cn”...
  • Page 83 Search for exact match result. Exact Match Search Default setting is “No”. Application �� Remote Phonebook The user can con gure up to 3 XML Remote Phonebooks. Display Name Con gures the entry information to be shown on phone’s LCD. Con gures the XML Phonebook URL. Username The user name for the phonebook.
  • Page 84 External Service �� Call Center Set the disposition code and the unavailable code for quick selection on the phone Call Center Codes side. External Service �� Broadsoft XSI Authentication Login Server Broadsoft XSI server address with protocol. Port Port of the Broadsoft XSI server. Con gure the deployment path for Broadsoft XSI Actions.
  • Page 85 ● Personal Directory: Enable/Disable and rename the BroadWorks Xsi Personal Directory features on the phone. If keep the Name box blank, the phone will use the default name “Personal” for it. ● Missed Call Log: Enable/Disable and rename the BroadWorks Xsi Missed Call Log features on the phone.
  • Page 86 Secondary Location Server Con gure the seconary Location Information Server (LIS) address Secondary Location Server Con gure the user name of the secondary Location Information Server (LIS) Username Secondary Location Server Con gure the password of the secondary Location Information Server (LIS) Password ...
  • Page 87 Idle Solid Green Trying Flashing Green Talking Solid Red Proceeding (initator) Flashing Green Proceeding (Receiver) Flashing Red Incoming call Flashing Red Pattern: Analog Call's State Light Indication O ine Idle Solid Green Trying Solid Red Talking Solid Red Proceeding Solid Red Incoming call Flashing Red Pattern: Inverse...

  • Page 88: Nat Settings

    Call's State Light Indication Off (Extension Board O ine Icon: Off) Off (Extension Board Idle Icon: Idle) Trying Solid Red Talking Solid Red Proceeding Solid Red Incoming call Flashing Red Mode: Reserved (Green) Call's State Light Indication Off (Extension Board O ine Icon: Off) Off (Extension Board...

  • Page 89: Packet Capture

    NAT Traversal It is under Accounts X��Network Settings. The default setting is “No”. Enable the device to use NAT traversal when it is behind a firewall on a private network. Select Keep-Alive, Auto, STUN (with STUN server path configured too), or other options according to the network setting.

  • Page 90: Click-To-Dial

    Packet Capture when running CLICK-TO-DIAL From GRP261x/GRP2624/GRP2634 Web GUI, users could dial out with the Click-to-Dial feature on the top of the Web GUI. Before using the Click-To-Dial feature, make sure the option “Click-To-Dial Feature” under web GUI��Settings��Call Features is turned on. If no account is registered, the icon will be in grey ;...
  • Page 91 Click-to-Dial Feature OUTBOUND NOTIFICATION SUPPORT Outbound notification options can be found under device web UI��Settings��Outbound Notifications. In the web UI, there are three sections under Outbound Notifications: “Action URL”, “Destination” and “Notification”. Action URL To use the Outbound Notification��Action URL, users need to know the supported events and the dynamic variables for the supported events.
  • Page 92 Action URL Settings Page Supported Dynamic Variables Dynamic Variable Description $phone_ip The IP address of the phone $mac The MAC address of the phone $product The product name of the phone $program_version The software version of the phone $hardware_version The hardware version of the phone $language The display language of the phone $local...
  • Page 93 $display_remote The display name of the call number on the remote phone $active_user The account number during a call on the phone Action URL – Supported Dynamic Variables After the user finishes setting the Action URL on the phone’s web UI, when the specific phone event occurs on the phone, the phone will send the Action URL to the specified SIP server.
  • Page 94 P8311 Outgoing Call P8312 Missed Call P8313 Established Call P8314 Terminated Call P8316 Open DND P8317 Close DND P8318 Open Forward P8319 Close Forward P8320 Blind Transfer P8321 Attended Transfer P8324 Hold Call P8325 UnHold Call Table 24: Action URL Parameters P-values Destination The options under the phone’s web UI��Settings��Outbound Notification��Destination configure the server information destination of the outbound notification.
  • Page 95 Action URL – Add Destination The following table describes each option in the above interface. Destination Server Option Description Destination Name Identify the destination name. It must be unique. Con gure the protocol associated with the destination server. Currently XMPP and Protocol SMTP are supported.
  • Page 96 P9910 Destination 1 P9911 Destination 2 String. Each P value consists of all the options con gured for this destination P9912 Destination 3 Example 1 - Destination 1 with protocol XMPP and 2 extra Attributes con gured: P9910=serverName=destination1&protocol=XMPP&serverAddress=talk.google.com& P9913 Destination 4 port=5222&user=username1&password=password1&from=&to=to1&domain=gmail.c om&extraAttrName1=extraAttrValue1&extraAttrName2=extraAttrValue2 P9914...
  • Page 97 Con gures the name of the destination where the outbound noti cation will be sent Destination Con gures the subject of Email noti cation. This option is only applicable to SMTP Subject protocol and it is not editable for other protocols. Message Con gures the message body or the outbound noti cation.
  • Page 98 localName The local party name sipServer The SIP server address of the account call-id The SIP dialog call ID time The timestamp when the call is forwarded fwNumber Call Forward destination number fwReason Call Forward reason OAMUser OAM user name such as “admin” OAMLoginSource OAM login source.
  • Page 99 time The time stamp when the incoming call event occurs callType Type of the call. The value can be “incoming” or “outgoing” line Line number associated with the call account Account number associated with the call remoteNumber The remote party number Outgoing_Call remoteName The remote party name...
  • Page 100 sipServer The SIP server address of the account call-id The SIP dialog call ID startTime The time stamp when the call is established duration The call duration account The account number associated with the call forward status change Call_Forward_Status forwardNumberAll The forward number for Call Forward All forwardNumberBusy The forward number for Call Forward Busy...
  • Page 101 startTime The time stamp when the call is resumed line Line number associated with the call account Account number associated with the call remoteNumber The remote party number remoteName The remote party name localNumber The local party number Blind_Transfer localName The local party name sipServer The SIP server address of the account...
  • Page 102 attributes that can be phone_ip IP address of the phone applied to all events program_version Software version of the phone hardware_version Hardware version of the phone product Product name of the phone language Display language on the phone Action URL – Events and Dynamic Attributes All the above dynamic attributes’...

  • Page 103: Upgrading And Provisioning

    UPGRADING AND PROVISIONING Unified Firmware The GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 / GRP2615 / GRP2616 / GRP2624 / GRP2634 / GRP2670 / GRP2650 support unified firmware for all GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 models. GRP261X/GRP2624/GRP2634 /GRP2670/GRP2650 Unified Firmware Dual-image Firmware The GRP261X/GRP2624/GRP263x/GRP2670/GRP2650 series support dual-image firmware allowing the storage of two copies of firmware on flash to avoid bricked device on unsuccessful upgrades and downtime.

  • Page 104: Upgrade Via Keypad Menu

    There are two ways to set up a software upgrade server: The LCD Keypad Menu or the Web Configuration Interface. Upgrade via Keypad Menu Follow the steps below to configure the upgrade server path via the phone’s keypad menu: 1. Press the MENU button and navigate using the Up/Down arrow to select System. 2.

  • Page 105: Phone Provisioning

    5. Configure the Firmware Server Path to the IP address of the PC. 6. Update the changes and reboot the phone. End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Phone Provisioning Configuration File Download Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through...
  • Page 106 Those P-values are: *212 -- Config upgrade via *234 -- Config prefix *235 -- Config postfix *237 -- Config upgrade Server *240 – Authenticate Config File *1359 – XML Config File Password *8463 – Validate Server Certificate *8467 – Download and process ALL Available Config Files *20713 –...
  • Page 107 Certificates Files Download Note: (Force reboot after provisioning) To force a reboot after provisioning, users could include the reboot p-value (22421) set to 1 and the downloaded config file includes any change. For more details on XML provisioning, please refer to: SIP Device Provisioning Guide No Touch Provisioning After the phone sends, the config file request to the Broadsoft provisioning server via HTTP/HTTPS, if the provisioning server...

  • Page 108: Restore Factory Default Setting

    Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Ping: Makes the phone ping an URL to check if it has access to it.

  • Page 109: Change Log

    Factory Reset using LCD Menu CHANGE LOG This section documents significant changes from previous versions of user manuals for GRP261x/GRP2624/GRP263x/GRP2670/GRP2650. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware version 1.0.9.136 Added support for authentication on XMP apps.
  • Page 110 Firmware version 1.0.9.83 Changed DHCP options 150/160/161 to all be enabled by default [DHCP 150/160/161] Added support for EAP-PEAP with Microsoft servers. [802.1x Mode] The “Release DHCP On Reboot” setting was changed to “No” by default. [Release DHCP On Reboot] Added the ability to connect to the pre-configured default SSID “wp_master”...
  • Page 111 Added ability to configure custom Call Park/Retrieve Feature Codes. [Account Settings Page] Added support for manually importing a single OpenVPN® configuration file. [Network Page] Firmware Version 1.0.7.19 Added E911 compliance and HELD protocol support [Settings Page Definitions] Firmware Version 1.0.5.93 Added support for GRP2670.
  • Page 112 Firmware Version 1.0.5.33 Added support for choosing between RTCP and RTCP-XR. [Enable RTCP] Added support for Blacklist/Whitelist IP addresses for web access. [Web Access Control] Added support for disabling the feature of selecting an account from LCD. [Select account from LCD] Added “Disable Active MPK Page”...
  • Page 113 If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact (Agent in the US): Company Name: Grandstream Networks, Inc. Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA Tel: 1-617-5669300...
  • Page 114 U.S. FCC Part 15 Regulatory Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 115 Grandstream Networks, Inc. is not permitted. Grandstream is a registered trademark and the Grandstream logo is the trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.
  • Page 116 Can’t find the answer you’re looking for? Don’t worry we’re here to help! CONTACT SUPPORT...

This manual is also suitable for:

Grp261 seriesGrp263 seriesGrp2650Grp2670Grp2670 seriesGrp2650 series

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