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INSTALLER'S AND
OWNER'S GUIDE
Failure to follow these instructions may affect the Warranty
Heat Pump Water Heaters
Installation Details
Owner's Information
Warranty
Models
200THC25 | 200THC25P
300THC25 | 300THC25P
Note – an '-H' at the end of the model
number indicates that the water heater has
been pre-fitted with a hard-water anode
(available in all models).
IMPORTANT INFORMATION
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Summary of Contents for Thermann 200THC25
- Page 1 Heat Pump Water Heaters Installation Details Owner’s Information Warranty Models 200THC25 | 200THC25P 300THC25 | 300THC25P Note – an ‘-H’ at the end of the model number indicates that the water heater has been pre-fitted with a hard-water anode (available in all models).
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Page 2: Important Safety Information
Thermann Installer’s Guide Heat Pump Water Heater IMPORTANT SAFETY INFORMATION WARNING – THIS APPLIANCE WARNING: RISK OF FIRE / MAY DELIVER WATER AT HIGH FLAMMABLE MATERIAL. IF THE TEMPERATURE. REFER TO THE REFRIGERANT IS LEAKED, TOGETHER PLUMBING CODE OF AUSTRALIA... - Page 3 IMPORTANT SAFETY INFORMATION DO NOT INSERT YOUR FINGER, A The drain line from the PTR Valve STICK, OR OTHER OBJECTS INTO THE must be installed in a continuously AIR INLET & OUTLET GRILLS. THIS downward direction in a frost free MAY CAUSE INJURY, SINCE THE FAN environment.
- Page 4 Thermann Installer’s Guide Heat Pump Water Heater IMPORTANT SAFETY INFORMATION OVER-TEMPERATURE ENERGY These devices must not be tampered CUT-OUT: with or removed. Replacement of The operation of the over-temperature these devices must only be carried energy cut-out on the thermostat...
- Page 5 IMPORTANT SAFETY INFORMATION INSTALLATION REQUIREMENTS Pool Heating: This water heater must not be used for General: pool heating. This water heater must be installed by a licensed tradesperson, and in Location: accordance with: The water heater is only suitable for •...
- Page 6 Thermann Installer’s Guide Heat Pump Water Heater IMPORTANT SAFETY INFORMATION Water Heater Support: If possible, allow 500mm above the The water heater must be installed on water heater to provide clearance to a flat, solid supporting surface. The change the anodes through the top pipework must not be used to support cover.
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Page 7: Table Of Contents
Controller Operation Smart Life App Principle of Operation System Maintenance Considering a Service Call? Service & Decommissioning Warranty Specifications and materials may change without notice. Effective for all Thermann Heat Pump Water Heaters manufactured and sold after 1st March 2025. -
Page 8: Plumbing Connections
Thermann Installer’s Guide Heat Pump Water Heater PLUMBING CONNECTIONS Water Supply: is recommended, or the magnesium This water heater has been manufactured alloy anode should be replaced with an to suit the water conditions of most aluminium alloy anode. Aluminium alloy... - Page 9 PLUMBING CONNECTIONS Cold Water Connection: It is recommended that all hot water The water heater is intended to be pipes are insulated. Hot water pipes permanently connected to the water installed outdoors should be insulated supply main, and not connected by a with UV stabilised insulation.
- Page 10 Thermann Installer’s Guide Heat Pump Water Heater PLUMBING CONNECTIONS VALVE' at the top of the water heater. Condensate Drain Line: Ensure that a sealing material is applied A condensate drain point is located to the PTR Valve to prevent water on the side of the water heater near leaks.
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Page 11: Specifications
LINEAR PART No: PART No: SCALE: DRAWING No: SHEET No: REVISION: CHECKED: SCALE: DRAWING No: SHEET No: REVISION: CHECKED: Model 200THC25/25P 300THC25/25P x.xx x.xx ANGULAR APPROVED: 1:10 1 of 1 ANGULAR APPROVED: 1:10 MODEL No: 1 of 1 MODEL No:... -
Page 12: Filling And Draining
Thermann Installer’s Guide Heat Pump Water Heater FILLING AND DRAINING Filling the Water Heater: Draining the Water Heater: The water heater must be filled with Turn off the electricity supply to water before turning on the electrical the water heater. -
Page 13: Electrical Connection
ELECTRICAL CONNECTION General: cover and sliding the cover downwards This water heater is designed for single to disengage the top edge. phase 230-240V a.c. supply only. The Connections (For hardwired models): electrical connection must comply with The conduit entry is a pre-punched Local Supply Authority Regulations and hole designed to accept a 20 mm AS/NZS 3000. -
Page 14: Wiring Diagram
Thermann Installer’s Guide Heat Pump Water Heater WIRING DIAGRAM... -
Page 15: Commissioning
COMMISSIONING Initial Operation: Completely fill the water heater with water before turning on the electrical supply. This can be done by opening all hot water outlets in the house and opening the inlet valves to the heater. Turn on the electrical supply. Press and hold the button for 5 seconds until the... -
Page 16: Heat Pump Modes
Thermann Installer’s Guide Heat Pump Water Heater MODES The Thermann Integrated heat pump In addition to these primary modes, has 3 primary modes and one Rescue a RESCUE function can be chosen function to temporarily run the heat (only available from the App) to... - Page 17 SMART LIFE APP The Smart Life App gives you more control over the operation of the water heater. Easily program your water heater to run in various modes based on the hot water needs. Also provides additional flexibility to boost your hot water output.
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Page 18: Controller Functions
Thermann Installer’s Guide Heat Pump Water Heater CONTROLLER FUNCTIONS DOWN MODE TIMER ON/OFF Flashes when a fault is reported Indicates heating. on the heater. Indicates the compressor is Indicates defrosting operation. running. Indicates Wi-Fi connection is Indicates the fan is running. - Page 19 COMMON MODES & OPERATION Display Unlocking: Clock setting: Display auto locks after 1 min of Press and hold buttons inactivity. for 3 seconds to enter clock settings. will be displayed if controller screen is locked. When the hour digit starts flashing, Press and hold the button for press...
- Page 20 Thermann Installer’s Guide Heat Pump Water Heater COMMON MODES & OPERATION Schedule timer settings: Press to set the minute and Users can schedule the operating enter Timer 2 ON 00:00. times of the heat pump to operate during times of excess 10.
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Page 21: Smart Life App
SMART LIFE APP The Smart Life App gives you additional 2. Enter your email address, read control over the operation of your heat and agree to the privacy policies pump water heater. and user agreement. Tap “Get Verification code”. To download the Smart Life app, please scan the QR code below. - Page 22 Thermann Installer’s Guide Heat Pump Water Heater SMART LIFE APP 4. Set the desired password. Use 6-20 6. You will now have access to your characters with a mix of letters and water heater via the Smart Life App. numbers.
- Page 23 SMART LIFE APP 3. Open the app and tap on the top 5. The app will display the water heaters right corner “+” symbol in pairing mode. Select your heat pump to start the pairing sequence. 4. Click on “Add device”. The phone will 6.
- Page 24 Thermann Installer’s Guide Heat Pump Water Heater SMART LIFE APP 7. A green tick will show on the screen Mode Selection once the heat pump has been added 1. Select your water heater as shown on successfully. Tap “Done” to go to the the user interface.
- Page 25 SMART LIFE APP Setting the Holiday Mode o Alternatively tap on “End date” to open up the calender to choose a The holiday mode is defaulted to 7 date to finish the holiday mode. days when enabled. To customise: o Select holiday mode from the list when shown under the button o Tap on “Check Status”...
- Page 26 Thermann Installer’s Guide Heat Pump Water Heater SMART LIFE APP Setting the Schedule/Timer 3. Tap “Add” to setup a timer. 1. Select your water heater as shown on the user interface. 4. You can set the water heater to turn ON or OFF at the required time.
- Page 27 SMART LIFE APP 5. You can choose to have this timer 7. You have the option to enable the active only once or repeat it on timer notification so you can be certain days of the week or all days advised that the timer has executed.
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Page 28: Principle Of Operation
Thermann Installer’s Guide Heat Pump Water Heater PRINCIPLE OF OPERATION Principle of Operation: Freeze Protection A heat pump storage water heater The water heater is equipped with works in a similar way to a reverse an active-defrost function which cycle air conditioner. Heat is extracted... -
Page 29: System Maintenance
SYSTEM MAINTENANCE Regular servicing will help to extend Five Year Service: the life of the water heater, and keep it This service should only be carried out operating safely and efficiently. by a licensed tradesperson. Your water heater warranty is not In locations where the water has conditional on completing the regular Total Dissolved Solids (TDS) exceeding... - Page 30 Thermann Installer’s Guide Heat Pump Water Heater SYSTEM MAINTENANCE Anode Replacement: The water heater is equipped with two 6. Remove the 2 anodes using a anode rods. 1-1/16" socket. Follow these steps to replace the 7. Install the new anodes and tighten.
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Page 31: Considering A Service Call
CONSIDERING A SERVICE CALL? Although there are no user serviceable the amount of water used over a components in the water heater, the period of time. If it is not possible information contained in this section to adjust water usage patterns, an may enable you to avoid the cost of a inexpensive flow control valve can service call. - Page 32 Thermann Installer’s Guide Heat Pump Water Heater CONSIDERING A SERVICE CALL? If after checking these points, the Water Discharge from PTR Valve: problem has not been identified, It is not unusual for a small quantity of please contact Customer Service water to discharge during the heating of water in the storage tank.
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Page 33: Service & Decommissioning
SERVICE & DECOMMISSIONING Checks to the area No ignition sources Prior to beginning work on systems No person carrying out work in relation containing flammable refrigerants, to a refrigerating system which conduct safety checks to ensure that involves exposing any pipe work shall the risk of ignition is minimized. - Page 34 Thermann Installer’s Guide Heat Pump Water Heater SERVICE & DECOMMISSIONING Checks to electrical devices Detection of flammable refrigerants Repair and maintenance to electrical Under no circumstances shall potential components shall include initial safety sources of ignition be used in the...
- Page 35 SERVICE & DECOMMISSIONING If a leak is suspected, all naked flames continuing to fill until the working shall be removed/extinguished. pressure is achieved, then venting to atmosphere, and finally pulling down If a leakage of refrigerant is found which to a vacuum. This process shall be requires brazing, all of the refrigerant repeated until no refrigerant is within shall be recovered from the system, or...
- Page 36 Thermann Installer’s Guide Heat Pump Water Heater SERVICE & DECOMMISSIONING prior to commissioning. A follow up leak 5) If a vacuum is not possible, make a test shall be carried out prior to leaving manifold so that refrigerant can be the site.
- Page 37 SERVICE & DECOMMISSIONING good practice so that all refrigerants are If compressors or compressor oils are removed safely. to be removed, ensure that they have been evacuated to an acceptable When transferring refrigerant into level to make certain that flammable cylinders, ensure that only appropriate refrigerant does not remain within the refrigerant recovery cylinders are...
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Page 38: Warranty
Heat Pump Water Heater WARRANTY Thermann Heat Pump Water Heater - Warranty Summary: Your water heater is specified with a warranty as set out in the table below. The fault must appear within the defined time period, which commences from the date of installation (or manufacturing date of the unit if proof of the date of installation is not available) in order to be covered. - Page 39 WARRANTY Victorian Energy Upgrades (VEU) Dux may reject a claim under this Warranty: warranty in its sole discretion if a third party solar diverter is connected to the Without limiting the periods shown in water heater. the table on page 32, a 5 year product The tank failure warranty does not warranty applies where Victorian apply if the water heater has been...
- Page 40 Thermann Installer’s Guide Heat Pump Water Heater WARRANTY Commencement of Warranty: • alterations or repair of the water heater other than by an accredited The warranty period commences and licensed service agent or from the date of installation of the technician;...
- Page 41 WARRANTY Exclusion and Limitation of Liability: The Australian Consumer Law (“ACL”): In addition to any other provisions Our goods come with guarantees set out in this document and to the maximum extent permitted by any that cannot be excluded under the Australian Consumer Law.
- Page 42 Thermann Installer’s Guide Heat Pump Water Heater WARRANTY The Consumer Guarantees Act 1993 (New Zealand): Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (New Zealand). If the goods fail to comply with the applicable guarantees set...
- Page 43 WARRANTY How to Make a Warranty Claim: Contact Details: Please consult Customer Service: Dux Manufacturing Limited Lackey Road, Moss Vale, NSW, 2577 • 1300 412 612 (Australia); Australia • 0800 081 909 or contact your 1300 412 612 (Australia) local Reece branch (New Zealand). 0800 081 909 (New Zealand) •...
- Page 44 H4150 Rev. A...
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