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SMART ELECTRIC
OWNER'S
GUIDE
Smart Electric Water Heater
Note: For full functionality, you must have Wi-Fi reception at the water heater's location.
Safety Information
Owner's Information
Warranty
Download the Thermann Control
App for water heater configuration,
scheduling & mode selection.
Models
250THMW124 | 250THMW130
315THMW124 | 315THMW130
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Table of Contents
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Summary of Contents for Thermann 250THMW124
- Page 1 Smart Electric Water Heater Note: For full functionality, you must have Wi-Fi reception at the water heater's location. Safety Information Owner’s Information Warranty Download the Thermann Control App for water heater configuration, scheduling & mode selection. Models 250THMW124 | 250THMW130...
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Page 2: Important Safety Information
Thermann Owner's Guide Smart Electric Water Heater IMPORTANT SAFETY INFORMATION WARNING – THIS APPLIANCE DO NOT PLACE ARTICLES ON OR MAY DELIVER WATER AT HIGH AGAINST THE WATER HEATER TEMPERATURE. REFER TO THE DO NOT MODIFY THIS WATER PLUMBING CODE OF AUSTRALIA HEATER. - Page 3 IMPORTANT SAFETY INFORMATION OVER-TEMPERATURE ENERGY The PTR Valve is to be operated regularly to remove lime deposits and CUT-OUT: to verify it is not blocked. The drain The operation of the over-temperature line fitted to the PTR Valve must be left energy cut-out indicates a possibly open to the atmosphere.
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Page 4: Installation Requirements
Thermann Owner's Guide Smart Electric Water Heater IMPORTANT SAFETY INFORMATION INSTALLATION REQUIREMENTS The water heater must not be operated unless this device is fitted and in IMPORTANT - your Wi-Fi signal must working order. be able to be received at the water heater location. - Page 5 IMPORTANT SAFETY INFORMATION Deemed-to- Satisfy Solution for the property damage could occur from PCA and a Verification Method for water spillage. Refer to AS/NZS 3500.4 Clause G12 of the NZBC. Other methods for further information. of compliance are available. Dux Refer to local regulations before recommends that installations conform installing the water heater in a roof...
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Page 6: Table Of Contents
Filling and Draining Electrical Connection Water Heater Modes Thermann Control App System Maintenance Considering a Service Call? Warranty Specifications and materials may change without notice. Effective for all Thermann Smart Electric Water Heaters manufactured and sold after 1st April 2024. -
Page 7: Water Supply & Connections
WATER SUPPLY & CONNECTION Water Supply: Hot Water Connection: This water heater has been manufactured It is recommended that all hot water to suit the water conditions of most pipes are insulated. Hot water pipes Australian and New Zealand metropolitan installed outdoors should be insulated supplies. -
Page 8: Filling And Draining
Thermann Owner's Guide Smart Electric Water Heater FILLING AND DRAINING Filling the Water Heater: Draining the Water Heater: The water heater must be filled with Turn off the electricity supply to water before turning on the electrical the water heater. -
Page 9: Electrical Connection
ELECTRICAL CONNECTION General: This water heater is designed for single phase 230 - 240V A.C. supply only. The electrical connection must comply with Local Supply Authority Regulations and AS/NZS 3000. Connection of the electrical wiring must only be carried out by a licensed tradesperson. -
Page 10: Water Heater Modes
This will help to save energy for periods of planned non-use. In this mode, the Thermann Smart A return date can be set to turn on Electric water heater will learn your hot the water heater on the day prior to... - Page 11 Antibacterial Cycle The settings can only be changed The antibacterial cycle is to prevent through the Thermann Control App. legionella formation in the water. The cycle is triggered to heat the stored Warning - 2: The power supply to water to 62°C for 32 minutes every...
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Page 12: Thermann Control App
The Thermann Control App gives Setup guide you unprecedented control over the operation of your water heater. 1. Install and open the “Thermann Control” App and select “CREATE To download the App, access the ACCOUNT”. Enter your email address Thermann Optimsation Calculator to... - Page 13 THERMANN CONTROL APP 2. Review & agree to the App Terms & 5. Open the Thermann Control App Conditions, Privacy Policy and select and enter your credentials and select “CREATE ACCOUNT”. An email with “SIGN IN”. an activation link will be sent to your registered email address.
- Page 14 Thermann Owner's Guide Smart Electric Water Heater THERMANN CONTROL APP WARNING: Please ensure that the revert to your saved network if no input water heater is filled with water has been received during the pairing before attempting to turn the water mode.
- Page 15 “CONSUMPTION”. Select of the water heater to another settings “SET PRICE/ POWER”. device(s), download and install the Thermann Control App on the secondary device and follow steps 1 to 5. When prompted, select copy from smart phone. Now, go to settings on the primary device and select “MANAGE WATER...
- Page 16 1-9. Open the “Thermann Control App”, Alternatively, settings from an existing sign-in to your user account and user who is already connected can be go to the settings menu and select shared with a secondary user.
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Page 17: System Maintenance
SYSTEM MAINTENANCE Regular servicing will help to extend Five Year Service: the life of the water heater, and keep it This service should only be carried out operating safely and efficiently. by a licensed tradesperson. Your water heater warranty is not In locations where the water has Total conditional on completing the regular Dissolved Solids (TDS) exceeding... -
Page 18: Considering A Service Call
Thermann Owner's Guide Smart Electric Water Heater CONSIDERING A SERVICE CALL? It is recommended that the following • Is the Pressure & Temperature Relief points be reviewed before making a Valve discharging too much water? service call: See below. Continuous Trickle of Water from No Hot Water: Pressure &... - Page 19 Following a power outage, when the sensor failure. water heater turns back 'ON', it may The Thermann Control App will notify take up to 10 minutes to re-establish the user when the antibacterial cycle the saved Wi-Fi network.
- Page 20 Thermann Owner's Guide Smart Electric Water Heater CONSIDERING A SERVICE CALL? Poor Wi-Fi Signal Personal Hotspot settings before In case of poor signal quality, turning on the hotspot network. The it is recommended to install a water heater will not pair to a hotspot Wi-Fi extender.
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Page 21: Warranty
WARRANTY Thermann Smart Electric Water Heater - Warranty Summary: Your water heater is specified with a warranty as set out in the table below. The fault must appear within the defined time period, which commences from the date of installation (or manufacturing date of the unit if proof of the date of installation is not available) in order to be covered. - Page 22 Thermann Owner's Guide Smart Electric Water Heater WARRANTY Tank Failure Warranty: or other instructions provided by Dux; Dux warrants against failure of the storage tank, in accordance with its • alterations or repair of the water application (as specified in the table heater other than by an accredited above).
- Page 23 WARRANTY Commencement of Warranty: 4. arising out of or connected to any misuse, or other use, installation The warranty period commences or maintenance that is not in from the date of installation of the accordance with the procedures water heater. Where proof of the and requirements set out in this date of installation is not available, document.
- Page 24 Thermann Owner's Guide Smart Electric Water Heater WARRANTY The Australian Consumer Law The Consumer Guarantees Act 1993 (“ACL”): (New Zealand): Our goods come with guarantees Our goods come with guarantees that cannot be excluded under the that cannot be excluded under the Consumer Guarantees Act 1993 (New Australian Consumer Law.
- Page 25 WARRANTY How to Make a Warranty Claim: Please consult Customer Service: • 1300 412 612 (Australia); • 0800 081 909 or contact your local Reece branch (New Zealand). • Provide the serial number and model number of the water heater. This can be found on the compliance plate on the outside of the water heater.
- Page 26 Thermann Owner's Guide Smart Electric Water Heater NOTES ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________...
- Page 27 NOTES ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________...
- Page 28 H0697 Rev. A...
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