Page 1 User Guide iTurret (iD808) 4.520.5.0 Revision 32 Published Date: 31 March 2025 Doc Reference: UG808/R32 speakerbus.com...
Page 2 Statement of Conditions Speakerbus reserves the right to make changes to the products described in this document without notice. Speakerbus Technology Limited does not assume any liability that may occur due to the use or application of the product(s) describes herein.
Page 3 Revision 17 March 2016 Revision 18 September 2016 Revision 19 November 2016 Revision 20 January 2017 Revision 21 March 2017 Revision 22 September 2017 Revision 23 October 2017 Revision 24 June 2018 Revision 25 October 2019 Revision 26 December 2019 Revision 27 15 December 2021 Revision 28...
Page 5: Table Of Contents
Related Documents ............................15 Software Version ............................... 15 Compatibility ..............................15 Instruction Symbols ............................16 What’s in the Box ......................17 Optional Speakerbus Accessories ......................... 17 Introduction........................19 Features ................................19 iTurret Elements ........................ 21 Front View ................................21 Fixed Function Keys ..............................21 Rear View ................................22...
Page 6 iTurret User Guide Contents Seating Assistant ..............................39 Search/Filter ................................... 39 Seat a Deskstation ................................ 40 Unseat a Deskstation ..............................40 Unlock an iTurret/AYRE Deskstation ..........................41 Sort, Unsort, Group and Ungroup ..........................41 Help in your iTurret ............................42 Handsets ................................42 Making Calls ...............................42 Answering Calls ..............................42 Ending Calls................................43 Preliminary Features and Functions ................45...
Page 7 Contents iTurret User Guide Make Call using Corporate Directory ........................54 Make Call to Default Number using Corporate Directory ................... 55 Making Call using Personal Directory ........................56 Making Call to Default Number using Personal Directory .................. 56 Call Register ...............................57 SIP URL ................................57 Answering Calls ..............................58 Ending Calls................................58...
Page 8 iTurret User Guide Contents Assigning a Call/Line, ARD, VPW or Intercom Appearance to a Speaker Channel ........78 Assigning an MRD to a Speaker Channel ........................ 78 Assigning a Hoot to a Speaker Channel ........................79 Moving an Active Appearance to a Handset/Main Speaker ..............79 Speaking on Speaker Channels........................79 Push-to-Latch ................................
Page 9 Contents iTurret User Guide Alert Page ..................................107 Setting an Alert Key ..............................108 Speed Dials ..............................109 Speed Dial Types ................................. 109 Adding Speed Dials ..............................110 Speed Dial Key Properties ............................113 Editing Speed Dials ..............................114 Viewing Speed Dials ..............................115 Moving Speed Dials ..............................116 Inserting Speed Dials ..............................116 Deleting Speed Dials ..............................
Page 10 iTurret User Guide Contents Viewing a Shortcut to Page Key ..........................142 Deleting a Shortcut to Page Key ..........................143 Float Keys ................................144 Adding Float Keys ............................... 144 Inserting Float Keys ..............................145 Deleting Float Keys ..............................145 Group Talk Keys ...............................146 Adding a Group Talk Key ............................
Page 11 Contents iTurret User Guide Activate Loud Listen ..............................172 Audio Device ..............................173 Intercom Talk Latching ..........................173 Hands Free Microphone ..........................174 Environment ..............................174 Environment Settings ..............................175 Engineering Tools ............................175 Logging into the Engineering Tools ........................175 Logging out of the Engineering Tools ........................176 Acoustic Shock Protection ...........................176 Transmit Gain Offset............................
Page 12 iTurret User Guide Contents Accessing the Network Settings ..........................194 Network Properties ..............................195 Device Ethernet ...............................195 Accessing the Device Ethernet Settings ........................ 195 Device Ethernet Properties............................195 iE801#1 Ethernet ............................197 Accessing the iE801#1 Ethernet Settings .......................197 The iE801#1 Ethernet Settings ..........................197 iE801#2 Ethernet ............................198 Accessing the iE801#2 Ethernet Settings ......................
Page 13 Contents iTurret User Guide Placing a Point to Point / Group Call on Hold ..................... 223 Moving a Point to Point / Group Call from Main Speaker to Handset / Headset ......... 224 Moving Call from Handset / Headset to Hands Free ..................224 Moving a Call from Main Speaker / Headset / Handset to a Speaker Channel ..........
Page 14 iTurret User Guide Contents...
Page 15: About This Guide
For more information on safety, see Safety and Compliance on page 243. Further Help In all instances, first seek help from your System Administrator. If necessary, your System Administrator can email the Speakerbus Global Helpdesk at customer.support@speakerbus.com. Related Documents This document needs to be used in association with the following documents: •...
Page 16: Instruction Symbols
iTurret User Guide About this Guide Instruction Symbols The following symbols appear in this user guide: Press the OK navigation key. Press the back/cancel navigation key. ▲ Press the up navigation key. ▼ Press the down navigation key. ► Press the right navigation key. ◄...
Page 17: What's In The Box
Gooseneck Microphone 450mm x 8mm Close Talking (Sales Code: 52-09-003) • Gooseneck Microphone 550mm x 8.5mm Close Talking (Sales Code: 52-09-021) • Speakerbus Handset Dual Use (Sales Code: SE HSETD-C) • iD 808 PSU- IEC Cordset not included (Sales Code: iD 808 PSU) •...
Page 18 iTurret User Guide What’s in the Box...
Page 19: Introduction
User Guide Introduction Speakerbus’ iTurret is the next generation of IP Trader voice appliances, merging telephony with hoot and private wires. The iTurret uses a host IP-PBX to reduce cost and back room infrastructure compared to traditional voice trading platforms.
Page 20 iTurret User Guide Introduction Call info Call info provides call information during a call. The information provided includes: call type, calling party, called line and registrar. Expansion module An expansion module (iE816) can be attached to the iTurret to provide additional screens and keys.
Page 21: Iturret Elements
iTurret Elements iTurret User Guide iTurret Elements Front View Fixed Function Keys Fixed Function key consist of: Assign key, Privacy key, Intercom key, Redial key, Transfer key, Conference key and Intercom key. These keys are described in the table on the following page.
Page 22: Rear View
iTurret User Guide iTurret Elements Key Number Key Description Assign Redial Privacy Conference Intercom Transfer Hold Clear Rear View The above is for illustration purposes only. Navigation Keys Go to the main menu or to select highlighted items. ▲▼◄ ► Scroll through the menus, pages and sub-pages.
Page 23: Leds And Icons
iTurret Elements iTurret User Guide LEDs and Icons Microphone and Audio Level LEDs On when gooseneck microphone is operational. On when talking into microphone too loudly. (top) On when talking into the microphone at the correct level. On when talking into the microphone too quietly. (bottom) On when voice message is available.
Page 24: Handset Fixed Function Key Icons
iTurret User Guide iTurret Elements ½ Hz ORANGE Held Here ½ Hz ORANGE Held Here Conference SOLID ORANGE Held Elsewhere 1 Hz Incoming Call (animated icon) Idle SOLID GREEN Entering Digits SOLID GREEN Entering Alphanumeric Characters SOLID GREEN Disconnected Privacy modes do not affect LEDs. Handset Fixed Function Key Icons The handset keys share the following common icons.
Page 25: Handset Key Leds
iTurret Elements iTurret User Guide Handset Key LEDs Flash Rate Colour State SOLID Amber Normal Selected SOLID Muted Selected Not Selected Speaker Icons When a line is placed on a speaker channel the audio device icon changes. Flash Rate Colour State Icon Normal...
Page 26 iTurret User Guide iTurret Elements Description Icon Description Icon Hoot Line Appearance Key Call Appearance Key (Active) (Active) (Inactive) (Inactive) Bridge Call Appearance Key Anonymous Call Appearance Key (Active) (Active) (Inactive) (Inactive) Intercom Appearance Key Dynamic Key: Ringing Only (Active) (Inactive) Dynamic Key: On-Hold Only Dynamic Key: Busy Elsewhere Only...
Page 27: Directory Icons
iTurret Elements iTurret User Guide Description Icon Description Icon Immediate Transfer Speed Dial: Home Immediate Transfer Speed Dial: Main Office Immediate Transfer Speed Dial: DDI Immediate Transfer Speed Dial: Mobile Immediate Transfer Speed Dial: General Voice Message Blank MRD Ring Key Temporary Mute Alarm Tone to Line Key Volume...
Page 28: Led Indicator Schemes
iTurret User Guide iTurret Elements LED Indicator Schemes The table below details two LED indicator schemes present on the iTurret. The default scheme is scheme 1. The LED scheme is changed using iManager (please refer to the iCMS Administrator’s Guide). Description Scheme 1 Scheme 2...
Page 29: Dynamic Speaker Channel Key Icons
iTurret Elements iTurret User Guide Dynamic Speaker Channel Key Icons Icon Status Icon Status Idle Seized Connecting Gooseneck Talk Speaker Channel on Handset 1 Speaker Channel on Handset 2 Talk and Listen Speaker Channel with non Active Microphone Failed Call Listen Only Speaker Channel For more information on how to move a call to a speaker key, see Assigning an Appearance to a Speaker Channel on page 77.
Page 30 iTurret User Guide iTurret Elements Icon State Explanation Unknown iCMS status is unknown. SIP registrar Icon State Explanation Good All call/line appearances are connected to the SIP registrar. Warning Not all call/line appearances are connected to the SIP registrar. No call/line appearances are connected to the SIP registrar. Unknown SIP registrar status is unknown.
Page 31: Main Menu
iTurret Elements iTurret User Guide Main Menu In idle mode the menu system is displayed by pressing OK. The iTurret consists of the following three main menus: Main, Program and Preferences & Tools. When the menu system is displayed, Main menu is the first menu displayed. The other two menus, Program and Preferences &...
Page 32: Preferences And Tools Menu
iTurret User Guide iTurret Elements Preferences and Tools Menu The Preferences & Tools menu consists of the following options: • User Settings • Call Settings • Configure Network • Security Setting • Engineering Tools • On-line Help Menu Short Cut Keys Short cut keys provide an alternative method for accessing the menu system.
Page 33 iTurret Elements iTurret User Guide Key Name Text Description on Key Image on Key Clear Hold Assign Privacy Intercom Redial Conference Transfer Page Home (on iE 816 Deskstations)
Page 34 iTurret User Guide Introduction...
Page 35: Getting Started
Getting Started iTurret User Guide Getting Started Assembly Handsets 1. Insert the handset lead connectors into the ports labelled HS2 and HS1, located at the rear of the unit. Adapter 2. If you require a headset instead of a handset, insert the RJ22 adapter into the port labelled HS2 or HS1, located at the rear of the unit.
Page 36: Turning On Your Iturret
iTurret User Guide Getting Started 3. Insert the headset lead connector into the RJ22 adapter occupying the HS2 or HS1 port, located at the rear of the unit. Gooseneck Microphone 4. Insert and screw the microphone into the microphone port. Nearest Network Port 5.
Page 37: Logging On
Getting Started iTurret User Guide Logging On • If logon is denied then please report the logon denied message to your System Administrator, see Logon Denied on page 37. • If you do not know your user identification and password contact your System Administrator. •...
Page 38 iTurret User Guide Getting Started Logon Denied message Description of Logon Denied Message The device you are logging onto is not configured to work with your profile for voice recording. You will need to contact your System Administrator to configure or assign you another device.
Page 39: Seating Assistant
(iD808) or ZERO8 (SE 708) deskstations. • Identity. This is the signed in Active Directory or Microsoft Entra SSO (Single Sign On) user identification. Speakerbus User. This is the username. • ‘SEATED DEVICE’ is displayed next to a current seated deskstation. Search/Filter The Search text entry field is used to filter the listed devices.
Page 40: Seat A Deskstation
iTurret User Guide Getting Started The example below shows the result of searching for a site labelled ‘Paris’. Only deskstations with the site labelled as ‘Paris Site’ are displayed. However if multiple device names, sites or locations contain ‘Paris’ as part of their label, those deskstations would also be displayed. The example below shows the result of searching for a location labelled ‘3rd Floor’.
Page 41: Unlock An Iturret/Ayre Deskstation
Getting Started iTurret User Guide Unlock an iTurret/AYRE Deskstation The seating assistant provides the ability to unlock an iTurret (iD808) or an AYRE (iD924) which has compliant call forwarding enabled. Select to unlock the iTurret/AYRE deskstation. For more information about iTurret Compliant Call Forwarding, see Call Forward on page 178. Sort, Unsort, Group and Ungroup Selecting a field header such as Type allows you to sort devices in ascending or descending order.
Page 42: Help In Your Iturret
To make a call using the dial pad: 1. Ensure the preferred handset is selected. If it is not, press the associated soft key to select it. 2. Enter the telephone number, SIP URL (e.g. joe@speakerbus.com, joe@213.175.1.1) or IP address (10.9.9.1) using the dial pad.
Page 43: Ending Calls
Getting Started iTurret User Guide Ending Calls To end a call: 1. Press the appropriate key (which is located near the dial pad) on the unit. This will clear the call on the handset finger in focus. If a handset is being used and the Handset Mode is set to Push-to-answer (for more information, see Handset Mode Settings on page 165), the handset button can be used to clear calls.
Page 44 iTurret User Guide Getting Started...
Page 45: Preliminary Features And Functions
Preliminary Features and Functions iTurret User Guide Preliminary Features and Functions Checking the Software Versions To check the unit software version: 1. Press OK to display Main menu. 2. Using ▲or ▼highlight Device Info, and press OK. This displays Device Info. 3.
Page 46: Sub-Pages
iTurret User Guide Preliminary Features and Functions Sub-pages Sub-pages are pages within pages. If for example, the keys on Commodities page 1 could not all fit on one page, the remaining keys will paginate onto sub-page 2 whilst still being on Commodities page 1.
Page 47: Setting The Default Number
Preliminary Features and Functions iTurret User Guide Personal Directory Details Corporate Directory Details Setting the Default Number To set a default address: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ▲or ▼highlight Directories and press OK. This displays Directories.
Page 48: Entering Symbols
iTurret User Guide Preliminary Features and Functions 3. Press *(which is located on the dial pad) to shift between capital and lower-case letters. Press and hold down keys 0 - 9 to enter numbers. 4. Press 1 for a full stop. 5.
Page 49: Changing Text Box Options
Preliminary Features and Functions iTurret User Guide Changing Text Box Options The most straight forward method used when changing text box options, is to highlight the text box and use the ▲or ▼navigation keys. For example, pressing the ◄ and ►navigation keys on the Lines edit LABEL MODE option will change Two line to One line.
Page 50: Adjust The Handset/Headset Volume Controls Through User Preferences
iTurret User Guide Preliminary Features and Functions Adjust the Handset/Headset Volume Controls through User Preferences To change the handset/headset volume settings: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ◄ and ►locate Preferences & Tools menu. 3.
Page 51: Making And Answering Calls
To make a call using the dial pad: 1. Ensure the preferred handset is selected. If it is not press the associated soft key to select it. 2. Enter the telephone number, SIP URL (e.g. joe@speakerbus.com, joe@213.175.1.1) or IP address (e.g. 10.9.9.1) using the dial pad.
Page 52: Speed Dial
Making and Answering Calls more information on creating lines, see Adding Lines on page 118. 3. Enter the telephone number, SIP URL (e.g. joe@speakerbus.com, joe@213.175.1.1) or IP address (e.g. 10.9.9.1) using the dial pad. The illustration below on the left is an example of what is displayed on the handset key whilst the call attempts to connect.
Page 53: Private Line
Making and Answering Calls iTurret User Guide The illustration below on the left is an example of what is displayed on the handset key whilst the call attempts to connect. This is also displayed on the outgoing line whilst the call attempts to connect.
Page 54: Redialling The Last Number
iTurret User Guide Making and Answering Calls The MRD call is moved from the speaker key to the selected handset. 3. Press the Signal key. The Signal key will appear as the first available soft key. Redialling the Last Number To re-dial the last number: 1.
Page 55: Make Call To Default Number Using Corporate Directory
Making and Answering Calls iTurret User Guide 2. Press OK to display Main menu. The right hand screen displays Main menu. 3. Using ▲or ▼ensure Directories is highlighted on the screen and press OK. The screen displays Directories. 4. Using ▲or ▼highlight Corporate Directory and press OK. The screen displays a list of all users.
Page 56: Making Call Using Personal Directory
iTurret User Guide Making and Answering Calls Making Call using Personal Directory To make a call using the Personal Directory: 1. Ensure the preferred handset is selected. If it is not press the associated soft key to select it. 2. Press OK to display Main menu. The right hand screen displays Main menu.
Page 57: Call Register
To make a call using a SIP URL: 1. Ensure the preferred handset is selected. If it is not press the associated soft key to select it. 2. Type the SIP URL using the dial pad (e.g. 01992706999@speakerbus.com, 01992706999@12.10.10.1, john@speakerbus.com, john@12.10.10.1). For information on how to enter letters, numbers and symbols, see Entering Letters and Numbers on page 47 and Entering Symbols on page 48.
Page 58: Answering Calls
2. Press an outgoing line. If you do not have any lines set up you will need to create some. For more information on creating lines, see Adding Lines on page 118. 3. Type the SIP URL using the dial pad (e.g. 01992706999@speakerbus.com, 01992706999@12.10.10.1, john@speakerbus.com, john@12.10.10.1). For information on how to enter letters, numbers and symbols, see Entering Letters and Numbers on page 47 and Entering Symbols on page 48.
Page 59: Dynamic Keys Auto-Refresh
Making and Answering Calls iTurret User Guide • None. If the outbound call setting in iManager is set to None on a line used by an iTurret Deskstation it will not be possible to make outbound calls. It will also not be possible to transfer received calls.
Page 60: Screen Saver
iTurret User Guide Making and Answering Calls Screen Saver The iTurret Screen Saver Auto-Exit feature is controlled in iManager. When it is enabled the screen saver is active after the time set in the Screen Saver Timeout option (for example, after 10 minutes). Additionally, the iTurret will automatically exit the screen saver when an incoming call rings or is auto-answered.
Page 61: Call Handling
Call Handling iTurret User Guide Call Handling Making a Call while on an existing call To make a call whilst on an existing one: 1. Select a handset currently not in use by pressing the associated soft key. 2. If required press an outgoing line otherwise one will be selected automatically. 3.
Page 62 iTurret User Guide Call Handling • Mixing Cisco (Server Side) and iTurret (Client Side) Conferences - (page 64) iTurret (Client Side) Conferences iTurret (Client Side) Conferences are hosted locally on the iTurret Deskstation. Creating an iTurret (Client Side) Conference To create a conference: 1.
Page 63 Call Handling iTurret User Guide Only the person who created the conference can end it. Meet Me Conference Meet Me Conferences only work with a Cisco Unified Call Manager (CUCM). They can easily accommodate in excess of six conference members. An up and running Meet Me Conference can only end when the last conference member leaves the conference.
Page 64 iTurret User Guide Call Handling A conference call information box is displayed for a few seconds, stating the call has been added to a conference. The first conference participant is also placed on hold. This is indicated by the soft key, associated with the participant’s appearance, flashing orange. The appearance also has a white conference icon displayed.
Page 65: Fast Conference
Call Handling iTurret User Guide 5. Repeat the above step to add more participants. 6. To add a conference participant hosted on the iTurret (not including a Hoot, MRD or ARD participant), press to place the conference on hold. Display the outbound screen on Screen One, and dial the next conference participant’s number/extension inserting a forward slash (/) in front of the number.
Page 66 iTurret User Guide Call Handling Handset appearance 6. Place the third participant on hold by pressing the hold key for the appropriate handset. In our example ’Roger Federer’ is placed on hold. Line appearance 7. Press conf.. The selected handset’s soft key LED will flash green. This indicates the Deskstation is ready to receive conference participants.
Page 67: Ad-Hoc Conferencing (Avaya)
Call Handling iTurret User Guide Line appearances 12. Call the fourth participant. In our example the fourth participant is ‘Angus Lovell’. Angus Lovell Handset appearance Angus Lovell Line appearance 13. Ensure when Angus Lovell answers the call and the appearance is active on one of the handsets (as shown in the illustration above) press conf..
Page 68 iTurret User Guide Call Handling A conference call information box is displayed for a few seconds, stating the call has been added to a conference. The conference participant is also placed on hold. This is indicated by the Dynamic appearance soft key LED flashing orange. The call appearance soft key LED will also flash orange.
Page 69: Call Information Details
Call Handling iTurret User Guide Call Information Details The Call Information option is located in the Device Info menu option, (whilst the Device Info menu option is located within the Main menu) and becomes active during a call. Highlighting Call Information and pressing opens the Call Info screen.
Page 70: Transferring Calls
iTurret User Guide Call Handling Recording is configured within iManager. For more information, see the iCMS iManager Administrator’s Guide or contact your System Administrator. Transferring Calls Announced call transfers are when the person transferring the call consults with the party prior to transferring the call.
Page 71: Immediate Transfer Speed Dials
Call Handling iTurret User Guide • Find and select the required contact. • Locate and select the required address or contact using the call register (press followed to access the menu system option 2-Call Register). 3. Announced call transfers - Wait for the call to be answered. If it is okay to transfer the call, press transfer key (which is located near the dial pad).
Page 72: Muting A Call
iTurret User Guide Call Handling The caller previously connected is placed on hold. 2. Call the required number and wait for it to be answered. 3. When the call is answered and if it is OK with the call receiver press conf.. All callers are now in an ad-hoc conference.
Page 73: Privacy
Call Handling iTurret User Guide 3. Using ▲or ▼highlight Clear All Logs and press OK. 4. On the confirmation page ensure Yes is highlighted and press OK. Privacy A telephony, manual ringdown (MRD) or automatic ring down (ARD) call can be made private when two parties are engaged on a call.
Page 74: Hold
iTurret User Guide Call Handling seconds. Similarly if you have successfully barged into a line, you will be dropped from it as soon as the line is made private. Only the call initiator and called party can enable line privacy. If line privacy is attempted by a barged in user the message, Privacy Call is not available, is displayed.
Page 75: Moving Calls Between Handsets
Call Handling iTurret User Guide Moving Calls Between Handsets To successfully perform this function, please ensure the Move To Idle Handset option (within Call Preferences) is set to Move Call. For more information see, Call Preferences on page 180. To move an active call from one handset to the other: 1.
Page 76 iTurret User Guide Call Handling...
Page 77: Speakers
Speakers iTurret User Guide Speakers Open Speaker Channel Open speaker allows you to listen to calls in a hands-free manner. It can be activated both during a call and in idle mode. Turning on Open Speaker To turn on open speaker: 1.
Page 78: Assigning A Call/Line, Ard, Vpw Or Intercom Appearance To A Speaker Channel
iTurret User Guide Speakers Assigning a Call/Line, ARD, VPW or Intercom Appearance to a Speaker Channel To assign a call/line, ARD, VPW or Intercom Appearance to a speaker channel key: 1. Ensure the appropriate handset is selected by pressing the left or right handset soft key. 2.
Page 79: Assigning A Hoot To A Speaker Channel
Speakers iTurret User Guide Please note the appearance name, TIGD 2 MRD, in the illustration below is used for example purposes only. Assigning a Hoot to a Speaker Channel To assign a Hoot to a speaker channel key: 1. Ensure the appropriate handset is selected by pressing the left or right handset soft key. 2.
Page 80: Push-To-Latch
iTurret User Guide Speakers Push-to-Latch • Please ensure latching is enabled on the speaker channel. For more information, see Editing Speaker Channels on page 126. • Please ensure Push-to-Latch is set within the Speaker Settings menu. For more information, see Latch Mode on page 183.
Page 81: Tap-Latch
Speakers iTurret User Guide be heard clearly. 4. Release the associated soft key when finished talking. The speaker channel’s state changes back from active to monitor mode. Tap-Latch • Please ensure latching is enabled on the speaker channel. For more information, see Editing Speaker Channels on page 126.
Page 82: Push To Talk
iTurret User Guide Speakers illustration changes to the icon displayed in the illustration below, indicating the microphone is now active. 3. Talk into microphone. Remember that you have to be in close proximity to the microphone to be heard clearly. 4.
Page 83: Ending An Active Appearance (Call/Line, Vpw, Ard Or Intercom) On A Speaker Channel
Speakers iTurret User Guide 2. Press and hold down the soft key associated with the speaker channel. The icon in the above illustration changes to the icon displayed in the illustration below, indicating the microphone is now active. 3. Talk into microphone. Remember that you have to be in close proximity to the microphone to be heard clearly.
Page 84: Wiping An Appearance Of A Speaker Channel
iTurret User Guide Speakers Wiping an Appearance of a Speaker Channel The last appearance assigned to a speaker channel is left on the channel after a call has ended. The appearance will still remain on the speaker channel after: • The deskstation is turned off and then turned back on.
Page 85: Persistence Of Speaker Channels
Speakers iTurret User Guide 2. Press the speakers associated soft key to remove the appearance. Persistence of Speaker Channels The term persistence is used for speaker channel appearances. A call appearance can be one of the following: call/line, ARD and VPW. A non call appearance is either a Hoot or MRD. An appearance moved to a speaker channel, will remain on that channel even when the call has ended, in the case of calls/lines, ARDs and VPWs.
Page 86: Tap-Latch
iTurret User Guide Speakers Group talk keys will not originate or answer PBX appearances (for example calls/lines), VPWs and ARDs. They need to be answered before one can use the group talk function. They need to already be established before one can use the group talk function. •...
Page 87: Push-To-Latch
Speakers iTurret User Guide Status: Mute Status: Idle Push-To-Latch To speak using a group talk key: 1. Locate the appropriate group talk key. The group talk key will contain the icon displayed below. 2. Press and hold down the soft key associated with the group talk key. The icon changes as shown in the illustrations below, indicating the microphone is now active.
Page 88: Ignore Handset Status
iTurret User Guide Speakers 3. Talk into microphone. Remember that you have to be in close proximity to the microphone to be heard clearly. 4. Release the group talk’s associated soft key when finished talking. The speaker channel’s state changes back from active to mute (in the case of calls/lines, ARDs and VPWs) or from active to idle (in the case of MRDs and Hoots).
Page 89: Speaker Channel Auto Answer
Speakers iTurret User Guide 6. Highlight Save and press OK. Speaker Channel Auto Answer The Speaker Channel Auto Answer feature allows appearances on speaker channels to be automatically answered, when an incoming call is received. This is providing the appearance is a call/line appearance, automatic ringdown (ARD) or virtual private wire (VPW).
Page 90 iTurret User Guide Speakers...
Page 91: Directories And Contacts
Directories and Contacts iTurret User Guide Directories and Contacts The Directories menu is displayed from the Main menu. It consists of the: Corporate Directory, Personal Directory and Group Directory. The Corporate directory is a company wide directory that is read only. The Personal directory is used to store and manage personal contacts. Contacts can be copied from the Corporate directory to the Personal directory.
Page 92: Personal Directory Properties
iTurret User Guide Directories and Contacts Change the settings as required. For more information on the settings, see the next section Personal Directories Properties. When you have finished highlight Save and press OK. Please note there is a loud listen feature that uses the open speaker facility. For more information see, Loud Listen on page 172.
Page 93: Adding Corporate Directory Users/Group Calls To Personal Directory
Directories and Contacts iTurret User Guide MODE set to Two line, the ADDRESS text is displayed on the speed dial key. • Type. This option is used to described the address option and contains the following: General, Main Office, DDI, Mobile, Home, Tone to Line, Intercom and Group. Adding Corporate Directory Users/Group Calls to Personal Directory To add a corporate directory user/group call to your personal directory:...
Page 94: Copying An Address To Personal Directory
iTurret User Guide Directories and Contacts This displays Call Register Options. 5. Highlight Copy and press OK. 6. On the confirmation screen ensure the correct number is visible. 7. Ensure Yes is highlighted on the screen and press OK. The screen displays the Personal Directory List with the added number. You will now need to edit the newly created contact as it does not include any name details.
Page 95: Editing Personal Directory Contacts
Directories and Contacts iTurret User Guide Editing Personal Directory Contacts To edit a personal directory contact: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ▲or ▼highlight Directories and press OK. This displays Directories. 3.
Page 96 iTurret User Guide Directories and Contacts This displays the Personal Directory Options. 5. Using ▲or ▼highlight Delete. This displays the Confirm Entry Delete. 6. Confirm you want to delete the selected speed dial by pressing OK to select Yes. The Delete option in the Personal Directory Options is greyed out when the Allow Personal Directory Editing option in iManager (the management application used to manage iTurret Deskstations) is not selected.
Page 97: Programming
Programming iTurret User Guide Programming This section describes how to create, edit, view and delete keys on the iTurret Deskstation. It firstly describes common key properties and items for all key types in the section below. Key Properties This section describes the properties and items that are common to all keys regardless of their type.
Page 98: Adding A Pagination Key
iTurret User Guide Programming Adding a Pagination Key To add a pagination key: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ◄ or ►locate Program menu. 3. Using ▲or ▼highlight Special Keys and press OK. This displays Program Options.
Page 99: Key Alias
Programming iTurret User Guide Key Alias The key alias feature is used to copy paginating appearance keys (Intercom, Telephony, ARD, MRD, Hoot, VPW). Multiple aliases of a key can be created but only one alias per key per page. A key alias may have its appearance and alerting style edited. Deleting a key alias does not affect the source key.
Page 100: Dynamic Keys
iTurret User Guide Programming This displays the keys that can be aliased. Please note if the keys are greyed then they cannot be aliased. Keys highlighted in purple are able to be aliased. 6. Locate the key position to place the aliased key. If required use the navigation keys (▲, ▼, ◄ and/or ►) for alternative pages.
Page 101: Dynamic Key Properties
Programming iTurret User Guide Dynamic Key Properties Below is an illustrative example image of the Dynamic Key screen with descriptions and explanations of the settings. • LABEL MODE. This option contains two settings: • One Line. This option displays the text label in small text. •...
Page 102: Moving A Dynamic Key
iTurret User Guide Programming • All. Displays a shared line that is busy elsewhere, calls in an on-hold state (including calls on-hold elsewhere) and incoming call alerts on a dynamic key. Please note dynamic keys will not ring and visually alert when an incoming call is present when alerts are disabled on line keys.
Page 103: Viewing A Dynamic Key
Programming iTurret User Guide If the key you want to move is not highlighted, it means the key has been protected by the System Administrator. The screen displays Dynamic key Edit. 6. Change the settings as required. For more information on the settings, see Dynamic Keys Properties on page 101.
Page 104: Alerts
iTurret User Guide Programming 6. To view another dynamic key press the back key to display Key Finder. Then press the required dynamic key’s associated soft key. 7. When you have finished viewing press and hold the back key until screen one returns back to idle.
Page 105: Setting The Default Alert Profile
Programming iTurret User Guide Alert Settings Properties The alert settings, when set, are applied globally to all iTurret pages. They consist of the following: • Allow temporary mute. When this option is set to On, Mute Alerts Now system soft key appears on the Softkeys page when in call mode.
Page 106: Editing An Alert Profile
iTurret User Guide Programming This displays Select Default Alert Profile. 5. Highlight a profile from the list and press OK. Editing an Alert Profile To access the Edit alert profile screen: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2.
Page 107: Alert Page
Programming iTurret User Guide Off the alert style set in STYLE is used for ringing incoming calls. • Style. The alert style used for ringing incoming calls. For example, if this option is set to 1 ringing incoming calls ring with a grey alerting background on the dynamic key. •...
Page 108: Setting An Alert Key
iTurret User Guide Programming Alerts Page Properties The alerts page contains the following properties: • Ringing. This option contains 3 options: No change, All on and All off. • Alert profile. This option allows you to select the required profile or No change. •...
Page 109: Speed Dials
Programming iTurret User Guide Speed Dials A speed dial allows one to make a call by simply pressing a single soft key which is associated with the speed dial appearance. This facility is particularly useful for iTurret users who dial certain numbers on a regular basis.
Page 110: Adding Speed Dials
iTurret User Guide Programming Speed Dial: Group Call Number Speed Dial: Intercom Number Speed Dial: Home Speed Dial: Main Office Speed Dial: DDI Tone To Line Adding Speed Dials Adding Speed Dials through the Speed Dial Menu To add a speed dial using the Speed Dial menu: 1.
Page 111 Programming iTurret User Guide When you have added the required number of speed dials press and hold the back key until screen one returns to an idle state. Adding Corporate Directory Contacts to Speed Dials To add a corporate directory contact to a speed dial: 1.
Page 112 iTurret User Guide Programming Adding Personal Directory Contacts to Speed Dials To add a personal directory contact to a speed dial: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ▲or ▼highlight Directories and press OK. This displays Directories.
Page 113: Speed Dial Key Properties
Programming iTurret User Guide Speed Dial Key Properties Below is an illustrative example image of the Speed Dial Key screen with descriptions and explanations of the settings. • LABEL MODE. This option contains two settings: • One line. This option displays the text label in small text. •...
Page 114: Editing Speed Dials
iTurret User Guide Programming Speed Dial on page 71. The Immediate Transfer feature is not available when CALL TYPE is set to Intercom or Group. • Presence. This option is reserved for future functionality. Editing Speed Dials To edit a speed dial: 1.
Page 115: Viewing Speed Dials
Programming iTurret User Guide key until screen one returns to an idle state. Viewing Speed Dials To view a speed dial: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ▲or ▼locate Program menu. 3.
Page 116: Moving Speed Dials
iTurret User Guide Programming Moving Speed Dials To move a speed dial: 1. Press OK to display Main menu. The right hand screen displays Main menu. Using ▲or ▼locate Program menu. 3. Using ▲or ▼highlight Speed Dials and press OK. This displays Program Options.
Page 117: Deleting Speed Dials
Programming iTurret User Guide 6. Change the settings as required. For more information on the settings, see Speed Dial Key Properties on page 113. 7. When you have finished highlight Save, and press OK. 8. If you need to insert more speed dials locate the required speed dial, and press its associated soft key.
Page 118: Pause Feature
iTurret User Guide Programming key until screen one returns to an idle state. Pause Feature The Pause feature enables faster access to voicemail, auto attendants, Interactive Voice Responses (IVRs) or conference applications. The use of Pauses with dial strings enables automatic access to voice applications.
Page 119: Line Key Properties
Programming iTurret User Guide If Add is greyed out it means there are no available lines. Contact your System Administrator. This displays Key Finder. 5. Locate an available key and press its associated soft key. If required use the Page key (located in the bottom left corner of unit) or navigation keys (▲, ▼, ◄...
Page 120: Editing Lines
iTurret User Guide Programming • One line. This option displays the text label in small text. • Two line. This option displays the text label in large text. • Style. This option contains sixteen different colours for the line key. •...
Page 121: Viewing Lines
Programming iTurret User Guide 6. Change the settings as required. For more information on the settings, see the previous section, Line Key Properties. 7. When you have finished highlight Save, and press OK. 8. If you need to edit more lines locate the required line, and press its associated soft key. When you have edited the required number of lines press and hold the back key until screen one returns to an idle state.
Page 122: Moving Lines
iTurret User Guide Programming 6. To view another line press the back key to display Key Finder. Then press the required line key’s associated soft key. 7. When you have finished viewing press and hold the back key until screen one returns back to idle.
Page 123: Inserting Lines
Programming iTurret User Guide Inserting Lines The Insert key feature is used to insert a newly created key in the key position of an existing key. The existing key will be moved to the first available paged key. The feature is only available for paged key entries.
Page 124: Speaker Channels
iTurret User Guide Programming 3. Using ▲or ▼highlight Lines and press OK. This displays Program Options. 4. Highlight Delete and press OK. This displays Key Finder. 5. Locate the key that needs to be viewed and press its associated soft key. The key will have the icon displayed below in the finger.
Page 125: Speaker Channel Key Properties
Programming iTurret User Guide 6. Change the settings as required. For more information on the settings, see the next section, Speaker Channel Key Properties. 7. When you have finished highlight Save, and press OK. 8. If you need to add more speaker channels locate an available key, and press its associated soft key.
Page 126: Editing Speaker Channels
iTurret User Guide Programming enabled using either tap-latch or push-to-latch. For more information on tap-latch and push- to-latch, see Latch Mode on page 183. • Auto Answer. The Speaker Channel Auto Answer feature allows appearances on speaker channels to be automatically answered, when an incoming call is received. This is providing the appearance is a call/line appearance, automatic ringdown (ARD) or virtual private wire (VPW).
Page 127: Moving Speaker Channels
Programming iTurret User Guide Change the settings as required. For more information on the settings, see the previous section, Speaker Channels Key Properties. 6. Highlight Save and press OK. 7. If you need to edit more speaker channels locate the required speaker channel, and press its associated soft key.
Page 128: Viewing Speaker Channels
iTurret User Guide Programming The Move option for speakers are greyed out when the Allow Fixed Key Editing privilege in iManager is not selected. For more information, contact your System Administrator. Viewing Speaker Channels To view a speaker channel key: 1.
Page 129: Virtual Private Wires
Programming iTurret User Guide 2. Using ◄ or ►locate Program menu. 3. Using ▲or ▼highlight Speakers and press OK. This displays Program Options. 4. Highlight Delete and press OK. This displays Key Finder. 5. Locate the key to be deleted and press its associated soft key. To access keys on screen one (see iTurret Elements on page 21) whilst Key Finder is displayed, press OK.
Page 130: Moving Virtual Private Wires
iTurret User Guide Programming • Short Label. This is a read only label originally set in iManager the application used to manage iTurret Deskstations. • Alert. This setting contains the options On and Off. Alerts provide audio and visual alarms when incoming calls are received.
Page 131: Viewing Virtual Private Wires
Programming iTurret User Guide This displays Key Finder. 5. Locate the key that requires editing and press its associated soft key. The key will have the icon displayed below in the finger. The key will have the icon displayed below in the finger. If required use the Page key (located in the bottom left corner of unit) or navigation keys (▲, ▼, ◄...
Page 132: Shortcut To Menu
iTurret User Guide Programming page 21) whilst Key Finder is displayed, press OK. EXLT VPW This displays VPW View. 6. Use the ▲or ▼navigation keys to view the options. 7. To view another virtual private wire press the back key to display Key Finder. Then press the required virtual private wire’s associated soft key.
Page 133: Shortcut To Menu Properties
Programming iTurret User Guide bottom left corner of unit) or navigation keys (▲, ▼, ◄ and/or ►) for alternative pages. To access keys on screen one (see iTurret Elements on page 21) whilst Key Finder is displayed, press OK. This displays Menu Shortcut Edit. 7.
Page 134: Editing A Shortcut To Menu Key
iTurret User Guide Programming • Two line. This option displays the text label in large text. • Style. This option contains sixteen different colours for the shortcut to menu key. • Menu Shortcut. Contains the following menus and allows one to be selected as the shortcut: Directories Menu, Call Register, Call Forward Menu, Speaker Page Menu and Missed Calls.
Page 135: Moving A Shortcut To Menu Key
Programming iTurret User Guide 7. Highlight Save and press OK. 8. If you need to edit more shortcut to menu keys locate the required key, and press its associated soft key. When you have edited the required number of shortcut to menu keys press and hold the back key until screen one returns to an idle state.
Page 136: Viewing A Shortcut To Menu Key
iTurret User Guide Programming This displays Program Options. 4. Highlight Insert and press OK. This displays Insert Key. 5. Highlight Shortcut to Menu and press OK. This displays Key Finder. 6. Select the key position for the key that will be inserted. This displays Menu Shortcut Edit.
Page 137: Deleting A Shortcut To Menu Key
Programming iTurret User Guide access keys on screen one (see iTurret Elements on page 21) whilst Key Finder is displayed, press OK. This displays Menu Shortcut View. 6. Use the ▲or ▼navigation keys to view the options. 7. To view another shortcut to menu key press the back key to display Key Finder.
Page 138: Shortcut To Page
iTurret User Guide Programming one of the five icons displayed below on the finger. If required use the Page key (located in the bottom left corner of unit) or navigation keys (▲, ▼, ◄ and/or ►) for alternative pages. To access keys on screen one (see iTurret Elements on page 21) whilst Key Finder is displayed, press OK.
Page 139: Shortcut To Page Key Properties
Programming iTurret User Guide 7. Change the settings as required. For more information on the settings, see the next section, Shortcut to Page Key Properties. 8. Highlight Save and press OK. 9. If you need to add more shortcut to page keys locate an available key, and press its associated soft key.
Page 140: Editing A Shortcut To Page Key
iTurret User Guide Programming Editing a Shortcut to Page Key To edit a shortcut to page key: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ◄ or ►locate Program menu. 3. Using ▲or ▼highlight Special Keys and press OK. This displays Program Options.
Page 141: Moving A Shortcut To Page Key
Programming iTurret User Guide Moving a Shortcut to Page Key To move a shortcut page key: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ◄ or ►locate Program menu. 3. Using ▲or ▼highlight Special Keys and press OK. This displays Program Options.
Page 142: Viewing A Shortcut To Page Key
iTurret User Guide Programming 7. Change the settings as required. For more information on the settings, see Shortcut to Page Key Properties on page 139 8. Highlight Save and press OK. 9. If you need to insert more shortcut to page keys locate the required shortcut to page key, and press its associated soft key.
Page 143: Deleting A Shortcut To Page Key
Programming iTurret User Guide 6. Use the ▲or ▼navigation keys to view the options. 7. To view another shortcut to page key press the back key to display Key Finder. Then press the required shortcut to page key’s associated soft key. 8.
Page 144: Float Keys
Deskstation (for example, due to there not being enough float keys), a yellow status icon is displayed on the iTurret screen. For more information on status icons, see Status Icons on page • Speakerbus advise not to define dynamic and handset keys as float keys on an iE816 Expansion Module. •...
Page 145: Inserting Float Keys
Programming iTurret User Guide The float key is added once the key’s associated soft key is pressed. 7. If you need to add more float keys locate an available key, and press its associated soft key. When you have added the required number of float keys press and hold the back key until screen one returns to an idle state.
Page 146: Group Talk Keys
iTurret User Guide Programming 6. Locate the key that needs to be deleted and press the associated soft key. The key will have the icon displayed below in the finger. If required use the Page key (located in the bottom left corner of unit) or navigation keys (▲, ▼, ◄...
Page 147 Programming iTurret User Guide 3. Using ▲or ▼highlight Special Keys and press OK. This displays Program Options. 4. Highlight Add and press OK. This displays Add Key. 5. Using ▲or ▼highlight Group Talk Key and press OK. This displays Key Finder. 6.
Page 148: Group Talk Key Properties
iTurret User Guide Programming Group Talk Key Properties Below is an illustrative example image of the Group Talk Key screen with descriptions and explanations of the settings. • LABEL MODE. This option contains two settings: • One line. This option displays the text label in small text. •...
Page 149: Viewing A Group Talk Key
Programming iTurret User Guide press OK. This displays Group Talk Key Edit. 6. Change the settings as required. For more information on the settings, see the previous section, Group Talk Key Properties. 7. When you have finished highlight Save, and press OK. 8.
Page 150: Moving A Group Talk Key
iTurret User Guide Programming 6. Use the ▲or ▼keys to view the options. 7. To view another group talk key press the back key to display Key Finder. Then press the required group talk key’s associated soft key. 8. When you have finished viewing press and hold the back key until screen one returns back to idle.
Page 151: Inserting A Group Talk Key
Programming iTurret User Guide Inserting a Group Talk Key The Insert key feature is used to insert a newly created key in the key position of an existing key. The existing key will be moved to the first available paged key. The feature is only available for paged key entries.
Page 152: Deleting A Group Talk Key
iTurret User Guide Programming Deleting a Group Talk Key To delete a group talk key: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ◄ or ►locate Program menu. 3. Using ▲or ▼highlight Special Keys and press OK. This displays Program Options.
Page 153: Removing Speaker Channels From A Group Key
Programming iTurret User Guide in the bottom left corner of unit) or navigation keys (▲, ▼, ◄ and/or ►) for alternative pages. To access keys on screen one (see iTurret Elements on page 21) whilst Key Finder is displayed, press OK. 6.
Page 154: Setting Group Talk Keys On Iturret When Ie801 Is Attached
iTurret User Guide Programming Setting Group Talk Keys on iTurret when iE801 is attached This section describes how to set group talk keys on the actual iTurret Deskstation (not the iE801) when an iE801 Module is attached. First change the F2 key’s function from Program to Speaker Page. To do this: 1.
Page 155: Function Keys
Programming iTurret User Guide 6. Press the required speaker channels keys on the iE801 that will be added to the group talk key. When a speaker channel is added, it will be lit in orange. To remove a key, press the speaker channel again.
Page 156: Function Key Properties
iTurret User Guide Programming 7. Change the settings as required. For more information on the settings, see the next section, Function Key Properties. 8. When you have finished highlight Save, and press OK. 9. If you need to add more function keys locate an available key, and press its associated soft key.
Page 157: Editing Function Keys
Programming iTurret User Guide appropriate intercom key in order to answer the call. Intercom Privacy Disabled Intercom Privacy Enabled • Do Not Disturb. This option when enabled displays a visual alert of incoming telephony calls with the alert tone muted. Do Not Disturb Disabled Do Not Disturb Enabled •...
Page 158: Moving Function Keys
iTurret User Guide Programming To access keys on screen one (see iTurret Elements on page 21) whilst Key Finder is displayed, press OK. This displays Function Edit. 7. Change the settings as required. For more information on the settings, see the previous section, Function Key Properties.
Page 159: Inserting Function Keys
Programming iTurret User Guide Inserting Function Keys The Insert key feature is used to insert a newly created key in the key position of an existing key. The existing key will be moved to the first available paged key. The feature is only available for paged key entries.
Page 160: Deleting Function Keys
iTurret User Guide Programming The right hand screen displays Main menu. 2. Using ◄ or ►locate Program menu. 3. Using ▲or ▼highlight Special Keys and press OK. This displays Program Options. 4. Highlight View and press OK. This displays Key Finder. 5.
Page 161: Swap Keys
Programming iTurret User Guide This displays Key Finder. 6. Locate the key that needs to be deleted and press the associated soft key. The key will have the icon displayed below in the finger. If required use the Page key (located in the bottom left corner of unit) or navigation keys (▲, ▼, ◄...
Page 162 iTurret User Guide Programming...
Page 163: Preferences
Preferences iTurret User Guide Preferences Views The details contained in the Directories and Call Register menu options, can be change visually. There are three settings: Big Text, Small Text and Detail View. • Big Text. This view setting displays user names in large text. The images below display examples of both the directory view (left) and the call register view (right).
Page 164: Changing The View
iTurret User Guide Preferences ffffff Changing the View To change the view: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ▲or ▼highlight Directories and press OK. This displays Directories. 3. Using ▲or ▼highlight Personal Directory or Corporate Directory, and press OK. This displays a list of names and numbers in the Personal or Corporate Directory List.
Page 165: Handset Mode
Preferences iTurret User Guide The right hand screen displays Main menu. 2. Using ◄ or ►locate Preferences & Tools menu. 3. Using ▲or ▼highlight User Settings and press OK. This displays User Settings. 4. Highlight User Preferences and press OK. This displays User Preferences.
Page 166: Handset/Headset Volume
iTurret User Guide Preferences • Push-to-answer. When this option is enabled the handset button can both answer and clear calls. It is not possible to mute a handset appearance when it is idle, only when it is active. • Toggle-to-answer. When this option is enabled the handset button can answer calls (when appearances are alerting or ringing) and clear calls.
Page 167: Turning On/Off Auto Hide
Preferences iTurret User Guide Hidden / locked menu icon The auto hide feature can be temporarily disabled by pressing when an incoming alert is present. When pressed the screen will change from displaying the incoming alert back to showing the previously displayed menu. A menu is not automatically hidden even when the auto hide feature is enabled in the following screens: transfer, outbound dialling and key finder.
Page 168: Do Not Disturb
iTurret User Guide Preferences The right hand screen displays Main menu. 2. Using ◄ or ►locate Preferences & Tools menu. 3. Using ▲or ▼highlight User Settings and press OK. This displays User Settings. 4. Highlight User Preferences and press OK. This displays User Preferences.
Page 169: Recording Warning Tone
Preferences iTurret User Guide 7. Highlight Save and press OK. If the Do not disturb option is read only this means the setting has been disabled. Please contact your System Administrator to enable it. Method 2 To activate the do not disturb feature: 1.
Page 170: Handset Privacy Default
iTurret User Guide Preferences 6. Using ▲or ▼highlight Save and press OK. Method 2 To activate the recording warning tone: 1. Press the Recording Tone soft key. For more information on creating a recording warning tone soft keys, see Function Keys on page 155. The recording tone soft key icon changes from red to green.
Page 171: Default Handset
Preferences iTurret User Guide 6. Using ◄ or ►select ON or OFF and press OK. Default Handset The Default Handset option determines which handset is the first choice handset when selecting a line appearance, making a call and answering a call. The other handset still may be chosen if the Auto Select Idle Handset mode is enabled and the first choice handset is in use and the other handset is idle.
Page 172: Loud Listen
iTurret User Guide Preferences 2. Using ▲or ▼highlight Speaker Actions and press OK. This displays Speaker Actions. 3. Using ▲or ▼highlight Speaker Settings and press OK. This displays Speaker Settings. 4. Using ▲or ▼highlight Quiet Office and press OK. This displays Select Quiet options. 5.
Page 173: Audio Device
Preferences iTurret User Guide Method 2 To activate loud listen: 1. Press the Loud Listen soft key. For more information on creating a loud listen soft keys, see Function Keys on page 155. The loud listen soft key icon changes from red to green. Repeat step 1 to turn off loud listen.
Page 174: Hands Free Microphone
iTurret User Guide Preferences action changes the microphone’s state from mute to active. Pressing and releasing the * key again changes the microphone’s state back from active to mute. The second Tap-Latch operation function works differently. When the microphone is in a muted state, it is possible to press and hold the * key during mixing group calls.
Page 175: Environment Settings
Preferences iTurret User Guide 2. Using ◄ or ►locate Preferences & Tools menu. 3. Using ▲or ▼highlight User Settings and press OK. This displays User Settings. 4. Highlight User Preferences and press OK. This displays User Preferences. 5. Highlight ENVIRONMENT and select an option using ►. For a description of each setting, please refer to Environment Settings below.
Page 176: Logging Out Of The Engineering Tools
The acoustic shock protection setting must always be turned on, in order to comply with standard BS6317 for Speakerbus approved handsets/headsets. The setting is turned on by default, and therefore, should not require one to alter it. To ensure the acoustic shock protection setting is turned on: 1.
Page 177: Transmit Gain Offset
Preferences iTurret User Guide 5. If the acoustic shock protection is not set to On, highlight ACOUSTIC SHOCK PROTECTION, and select On using ►. 6. Highlight Save and press OK. Transmit Gain Offset The transmit gain offset feature is used to set the audio level heard at the far end during a call. When the level is adjusted on the local unit during a call, the transmitted audio heard at the far end is also altered.
Page 178: Call Forward
iTurret User Guide Preferences 6. Highlight TRANSMIT GAIN OFFSET and alter the levels using ◄ or ►. The level range is -5 to 5. 7. Highlight Save and press OK. Call Forward To access call forward settings: 1. Press OK to display Main menu. The right hand screen displays Main menu.
Page 179 Preferences iTurret User Guide forwarding purposes. The option is highlighted in red when left blank. • Compliant call forward. This option can be set to On or Off. When enabled it allows calls to be diverted to another number but retain the iTurret in the call as part of a conference ensuring voice recording is captured on the original iTurret.
Page 180: Call Preferences
iTurret User Guide Preferences Call Preferences To access call preferences settings: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ◄ or ►locate Preferences & Tools menu. 3. Using ▲or ▼highlight Call Settings and press OK. This displays Call Settings.
Page 181: Local Dipping And Global Muting
Preferences iTurret User Guide • Local Dipping Level Reduction. This option is only available if Local Dipping is enabled. The volume dipping level options are 1/4 (-9 dB), 1/2 (-15 dB), 3/4 (-21 dB) and Mute. • Audio Restore Delay. This option is only available if Local Dipping is enabled. This sets the duration (in seconds) that local dipping remains active for after the user stops talking on a speaker channel.
Page 182 iTurret User Guide Preferences If one of the channels’ state is changed from monitor mode to talk (as illustrated by the channel labelled CCD XE), the remaining channels in monitor mode are dipped. If a second channel is changed to talk mode (as indicated below), the two channels remain in talk mode whilst the remaining one in monitor mode is dipped.
Page 183: Global Muting
Global muting is a muting function applied on lines and can only be set through iManager. It is applicable to hoots, ARD / MRD calls and Speakerbus iCS conference calls. It is best described using an example. Take, for example, a speaker channel that is monitored by several local and remote iTurret units.
Page 184: Ie801#1/(2) Settings
iTurret User Guide Preferences Push-to-Latch and Tap-Latch • Push-to-Latch. Push-to-latch requires one to press and release the soft key associated with the speaker channel. This action changes the microphone status from mute to active. Pressing and releasing the associated soft key again changes the microphone status back from active to mute.
Page 185 Preferences iTurret User Guide iE801#1/2 Settings Properties The iE801#1/2 Settings consists of the following options: • Group Talk #1 Latching. This option is used to turn on or off latching group talk key G1 on the first/second iE801. If this option is set to Enabled refer to Latch Mode on page 183 to also set the latching type.
Page 186: Speaker Source
iTurret User Guide Preferences Speaker Source The speaker source option is used to set the transmitting audio source (i.e. gooseneck microphone / handset) for speaker channels. To access the speaker source menu: 1. Press OK to display Main menu. 2. Using ▲or ▼highlight Speaker Actions and press OK. This displays Speaker Actions.
Page 187: Changing A Speaker Page
Preferences iTurret User Guide Fig. 3, Speaker Page 2 Fig. 4, Speaker Page 3 The illustration on the previous page represents an iTurret screen. Fig. 1 represents four speaker channels with speaker paging enabled on each channel. For more information on, turning on the speaker paging feature, see Editing Speaker Channels on page 126.
Page 188 iTurret User Guide Preferences 4. Using ▲or ▼highlight one of the four speaker pages and press OK. If speaker paging is not enabled on a speaker channel, selecting a speaker page through the Speaker Page menu option has no affect. For more information on, turning on the speaker paging feature, see Editing Speaker Channels on page 126.
Page 189: Using Other Features
Using Other Features iTurret User Guide Using Other Features Speaker Playback Speaker Playback allows received heard audio from speaker channels to be played back instantly on either an iTurret handset or open speaker. The audio duration played back depends on the number of seconds set in the Speaker Playback Duration option in iManager (please refer to the iManager Administrator’s Guide).
Page 190: Call Register
iTurret User Guide Using Other Features 2. Press the star (*) key to repeat the playback. As long as the Playback screen is displayed the playback can be repeated. 3. The volume can be adjusted during the playback using the master volume control when on the speaker or the volume soft function key for the handset.
Page 191: Logging On/Off
Using Other Features iTurret User Guide Logging On/Off Logging On To logon to your iTurret: 1. Ensure User ID is highlighted on the Logon screen and press OK to activate the text box. 2. Type your user identification in USER ID using the alpha numeric keys and press OK to de- activate USER ID, see Entering Letters and Numbers on page 47.
Page 192: Access Voicemail System Through Menu
(for example, network issues between the iCMS server and deskstation or deskstation is in an un-powered state). Device synchronisation is normally undertaken by the system administrator. For this reason Speakerbus recommends only using this option when instructed by a system administrator. Resync Device To resync device: 1.
Page 193: Device Ip Address
Using Other Features iTurret User Guide Device IP Address Accessing the Device IP Address Settings To access the device IP address settings: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ◄ or ►locate Preferences & Tools menu. 3.
Page 194: Icms Server Settings
iTurret User Guide Using Other Features When the above properties are set as desired, highlight Save and press OK. iCMS Server Settings Accessing the iCMS Server Settings To access the iCMS server settings: 1. Press OK to display Main menu. The right hand screen displays Main menu.
Page 195: Network Properties
Using Other Features iTurret User Guide 4. Enter the password in PASSWORD, and select Logon. This displays Configure Network. 5. Highlight Network Settings and press OK. This displays Network settings. For more information on the actual settings, see Network Properties in the section below. Network Properties The network properties consists of the following: •...
Page 196 iTurret User Guide Using Other Features • Net 1 Speed. This option is read only if the Net 1 Auto-Negotiate option is set to ON. The option can be changed if Net 1 Auto-Negotiate is set to OFF. The available settings are 100M or 10M.
Page 197: Ie801#1 Ethernet
Using Other Features iTurret User Guide iE801#1 Ethernet Accessing the iE801#1 Ethernet Settings To access the iE801#1 Ethernet settings: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ◄ or ►locate Preferences & Tools menu. 3.
Page 198: Ie801#2 Ethernet
iTurret User Guide Using Other Features only. • Net 4 Auto-Negotiate. This option can be set to either YES (to turn on auto-negotiate), or NO (to turn off auto-negotiate). This option is read only when Net 4 Enable is set to Off. It is essential that this setting matches the setting used on the network equipment the iE801 is connecting to.
Page 199: Vlans
Using Other Features iTurret User Guide connecting to. • Net 5 Speed. This option is read only if the Net 5 Auto-Negotiate option is set to ON. The option can be changed if Net 5 Auto-Negotiate is set to OFF. The available settings are 100M or 10M.
Page 200: Vlan Properties
iTurret User Guide Using Other Features 3. Using ▲or ▼highlight Configure Network and press OK. This displays Configure Network menu options. 4. Using ▲or ▼highlight VLAN Settings and press OK. This displays the VLAN Settings. VLAN Properties The VLAN properties consists of the following: •...
Page 201: Send Logs
Using Other Features iTurret User Guide 6. Highlight Start, and press OK. If at this point the screen displays, Unknown host, it means you have entered either an incorrect IP address or domain name. The main text box will start to display data. 7.
Page 202: Sending Logs To A Tftp Server
iTurret User Guide Using Other Features Sending Logs to a TFTP Server Method 1 To send logs to a TFTP server: 1. Press OK to display Main menu. The right hand screen displays Main menu. 2. Using ▲or ▼Send Logs and press OK. The Send Logs menu option is unavailable when a TFTP server (for diagnostic purposes) has not been set.
Page 203: Setting The Send Logs Tftp Server Ip Address
Using Other Features iTurret User Guide This displays Send Logs. 5. Highlight the Send button and select OK. An information box will state it is creating and sending logs to an IP address (the TFTP Server). Setting the Send Logs TFTP Server IP Address To set the TFTP server for Send Logs: 1.
Page 204: Advanced Settings
iTurret User Guide Using Other Features 5. Ensure the TFTP SEVER IP ADDRESS text box is highlighted and press OK. The text box can now be edited. 6. Set the IP address and select press OK. Advanced Settings This option contains various log settings for diagnostic purposes. The logs are sent to a TFTP server when the Send Logs option is used.
Page 205: Trace Route
Using Other Features iTurret User Guide The right hand screen displays Main menu. 2. Using ◄ or ►locate Preferences & Tools menu. 3. Using ▲or ▼highlight Engineering Tools and press OK. The Engineering Tools menu. This displays Engineering Tools menu options. 4.
Page 206: On-Line Help
iTurret User Guide Using Other Features 5. Press OK, set the IP address, and press OK again. 6. Highlight, and press Start to perform the Trace Route. On-line Help Each menu contains an On-line Help option. It’s aim is to provide context-sensitive help. For example, if the on-line help option is selected on the Main menu, the Main menu help is displayed.
Page 207: Date And Time
Using Other Features iTurret User Guide 00:00:00:00:00:00. • Show iCMS. Displays the status of iCMS server. It contains the IP address (both primary and secondary (if available), and port address. • Show SIP Server. Displays the status of the SIP Server. •...
Page 208 iTurret User Guide Using Other Features...
Page 209: Speaker And Expansion Modules
Speaker and Expansion Modules iTurret User Guide Speaker and Expansion Modules iE816 Expansion Modules and/or iE801 Speaker Modules can be attached to an iTurret to provide additional screens, speakers channels and keys. A maximum of three units can be attached to the iTurret Deskstation. This is providing no more than two of the attached units are of the same type.
Page 210 iTurret User Guide Speaker and Expansion Modules...
Page 211: Automatic Ringdown Tone Generation
Automatic Ringdown Tone Generation iTurret User Guide Automatic Ringdown Tone Generation When an automatic ringdown (ARD) line is called a ring tone is generated locally. This tone is generated by either the Deskstation itself or by an iG330 Gateway. The setting to select if the tone is generated either by the Deskstation or iG330 Gateway is in iCMS.
Page 212 iTurret User Guide Automatic Ringdown Tone Generation...
Page 213: Pbx Failover
PBX Failover iTurret User Guide PBX Failover PBX Failover is when the iTurret Deskstation loses network connection to the primary PBX server. The iTurret will then attempt to re-register itself with a backup PBX server. When network connection is lost between the iTurret Deskstation and primary PBX server, the SIP status icon changes from green to yellow and then from yellow to red.
Page 214 iTurret User Guide PBX Failover...
Page 215: Iturret Intercom
The intercom functionality provided by the iTurret has also been enhanced beyond Speakerbus’ intercom deskstation range. For example, it is possible to place a call on hold and move active calls from hands free to a handset / headset.
Page 216: Receiving A Call
iTurret User Guide iTurret Intercom Receiving a Call A received group or point to point call is indicated by an audible beep with the screen displaying the caller’s name and dial number. One simply needs to talk when the call is connected. Please note that the voice path is automatically open when the call is connected.
Page 217: Adjust Volume
iTurret Intercom iTurret User Guide 1. Press the handset / headset soft key. The soft key LED indicator changes from orange to red. A red circle is also displayed on the selected handset / headset icon. Repeat step one to remove call mute. Adjust Volume Adjust Volume (Hands Free) To adjust the volume in hands free:...
Page 218: Privacy Mode
iTurret User Guide iTurret Intercom Please note that the re-dialled intercom call will connected to the handset / headset. Privacy Mode Privacy mode when enabled displays a visually alert of incoming intercom calls. In normal circumstances incoming intercom calls are automatically answered with an audible beep. In contrast when intercom privacy is enabled the user needs to press the appropriate intercom key in order to answer the call.
Page 219 iTurret Intercom iTurret User Guide The intercom privacy soft key icon changes. The privacy icon is also displayed near the status icons. Repeat step 1 to turn off privacy. Accept Call in Privacy Mode To accept a call whilst privacy mode is activated: A screen similar to the one below is displayed when an iTurret in intercom mode receives an inbound intercom call when privacy is turned on.
Page 220: Hiding The Intercom Screen
Calling an Intercom that has Privacy Mode turned on A screen similar to the one below is displayed when an iTurret in intercom mode attempts to call another Speakerbus intercom that has privacy turned on. Hiding the Intercom Screen To hide the intercom screen in idle mode or during an intercom call.
Page 221 iTurret Intercom iTurret User Guide 1. Press the soft key associated with the intercom appearance. The intercom appearance will look similar to the illustration below. 2. Dial the number using the key pad. 3. Talk when the call is connected. Hands Free (Main Speaker) To make a hands-free intercom call: 1.
Page 222 iTurret User Guide iTurret Intercom dial pad to quickly locate the appropriate name. The screen displays the selected user’s number(s). is highlighted, and press OK. 6. Ensure the appropriate number with this symbol 7. Talk when the call is connected. Hands Free (Main Speaker) To make a hands free intercom call: 1.
Page 223: Placing A Point To Point / Group Call On Hold
iTurret Intercom iTurret User Guide not currently displayed, use the ▲, ▼,◄ and ►navigation keys to locate it. The intercom appearance will look similar to the illustration below. 2. Locate the required point to point speed dial key and press its associated soft key. If the key is on a page not currently displayed, use the ▲, ▼, ◄...
Page 224: Moving A Point To Point / Group Call From Main Speaker To Handset / Headset
iTurret User Guide iTurret Intercom 2. Press the Dynamic Key’s soft key to remove hold. Hands Free To place a hands free point to point / group call on hold: 1. Press the # key. The on hold dynamic key’s LED will flash orange indicating the intercom call is on hold. 2.
Page 225: Moving A Call From Speaker Channel To Main Speaker / Headset / Handset
iTurret Intercom iTurret User Guide Moving a Call from Speaker Channel to Main Speaker / Headset / Handset Please refer to Moving an active Appearance from Speaker Channel to Handset / Main Speaker on page 79. Group Calls There are three types of group calls: Standard Group Call, Mixing Group Call and Answerback to Owner Group Call.
Page 226: Standard Group Call
iTurret User Guide iTurret Intercom • Locked Group Call - Initiating a group call which is locked is no different to making a standard, mixing or answerback to owner group call. The only difference is that other than the group call initiator, members cannot adjust their deskstation volume during the group call and are unable to leave the call.
Page 227 iTurret Intercom iTurret User Guide 4. Locate the appropriate group, highlight it and press OK. Use either ▲or ▼or alpha keys on the dial pad to quickly locate the appropriate name. The screen displays the selected group’s number. 5. Ensure the group number is highlighted and press OK. Hands Free (Main Speaker) To make a Standard Group Call using the directories: 1.
Page 228: Answerback To Owner
iTurret User Guide iTurret Intercom Hands Free (Main Speaker) To make a hands-free standard group call using speed dials: 1. Locate the required group speed dial key and press its associated soft key. If the key is on a page not currently displayed, use the ▲, ▼, ◄ and ►navigation keys to locate it. The group call speed dial key will look similar to the illustration below.
Page 229 iTurret Intercom iTurret User Guide Hands Free (Main Speaker) To make a hands-free answerback to owner group call: 1. Press the i key to change the deskstation from handset to hands-free mode. The intercom hands-free screen is displayed. 2. Dial the number using the key pad. The screen similar to the illustration below is displayed when the call is connected.
Page 230 iTurret User Guide iTurret Intercom The right hand screen displays Main menu. 3. Ensure Directories is highlighted on the screen and press OK. The screen displays Directories. 4. Using ▲or ▼highlight Group Directory and press OK. The screen displays a list of all group calls. 5.
Page 231 iTurret Intercom iTurret User Guide Hands Free (Main Speaker) To make an answerback to owner group using Directories: 1. Press the hands free key. The hands free LED is lit solid orange. 2. Press the i key to change the deskstation handset / headset to hands-free mode. The intercom hands-free screen is displayed.
Page 232 iTurret User Guide iTurret Intercom 9. Press the * (star) key when finished making request and wait for answer. Making an Answerback to Owner Group Call using Speed Dials A speed dial needs to be set up prior to using it for call purposes. For more information, see Adding Speed Dials on page 110.
Page 233 iTurret Intercom iTurret User Guide Hands Free (Main Speaker) To make an answerback to owner group call using speed dials: 1. Locate the required group speed dial key and press its associated soft key. If the key is on a page not currently displayed, use the ▲, ▼, ◄...
Page 234: Mixing Group Call (Conference)
iTurret User Guide iTurret Intercom Respond to Group Call Initiator To respond to a group call initiator: 1. Press the * key to establish point to point connection. 2. Talk when call is connected. 3. Press to end the call when finished. Mixing Group Call (Conference) Making a Mixing Group Call using the Key Pad Handset / Headset...
Page 235 iTurret Intercom iTurret User Guide Hands Free (Main Speaker) To make a hands-free mixing group call: 1. Press the key to change the deskstation from handset to hands-free mode. The intercom hands-free screen is displayed. 2. Dial the number using the key pad. The screen similar to the illustration below is displayed when the call is connected.
Page 236 iTurret User Guide iTurret Intercom 7. Talk when the call is connected. Hands Free (Main Speaker) To make a hands free mixing group call: 1. Press the key to change the deskstation handset / headset to hands-free mode. The intercom hands-free screen is displayed. 2.
Page 237: Talking On A Group Call
iTurret Intercom iTurret User Guide 2. Locate the required group speed dial key and press its associated soft key. If the key is on a page not currently displayed, use the ▲, ▼, ◄ and ►navigation keys to locate it. The group call speed dial key will look similar to the illustration below.
Page 238: End A Group Call
iTurret User Guide iTurret Intercom End a Group Call The chairperson (the person who initiated the group call) is the only member that can end a group call. To end a group call: 1. Press hands free key if in hands free mode. Press the key if in handset / headset mode.
Page 239: Default Styles For Keys
Default Styles for Keys iTurret User Guide Default Styles for Keys When adding keys using the Deskstation the default key style is key dependent. For example, the default style and LABEL MODE are 1 and Dual respectively. The table below displays the default style and LABEL MODE for each key type.
Page 240 iTurret User Guide Default Styles for Keys...
Page 241: Technical Specifications
Technical Specifications iTurret User Guide Technical Specifications Dimensions • Height: 200mm • Width: 340mm • Depth: 50mm • Weight: 2kg Environmental Performance Operational Environmental • Temperature: 0ºC – 35ºC • Humidity: 10% - 90 % RH (non condensing) Storage Environmental •...
Page 242 iTurret User Guide Technical Specifications...
Page 243: Safety And Compliance
Safety and Compliance iTurret User Guide Safety and Compliance General In addition to the safety information contained in this section, please refer to the iTurret Safety Instructions (SAF808). CE Mark The “CE” mark affixed to this equipment means the unit complies with directives LVD-73/23/EEC- EN60950.
Page 244 © Speakerbus Technology Limited 2025 Registered Office: Ground Floor, Hanover House, Britannia Road, Queens Gate, Waltham Cross, Hertfordshire, EN8 7TF Registered in England No: 4415859...

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