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User Guide AYRE Revision 2 Published Date: 15 December 2021 Guide Reference: UG924/R2 speakerbus.com...
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Statement of Conditions Speakerbus reserves the right to make changes to the products described in this document without notice. Speakerbus Technology Limited does not assume any liability that may occur due to the use or application of the product(s) describes herein.
AYRE (iD924) User Guide Contents Introduction......................... 7 Features .................................8 About this guide ..............................8 Further help ................................9 Version...................................9 Compatibility ................................9 Getting Started ........................11 What’s in the box..............................11 Speakerbus accessories ............................11 Attaching the optional gooseneck microphone ..................11 Stand adjustment .............................. 12 Connecting an Ethernet cable and optional handset/headset ...............
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AYRE (iD924) User Guide Answer ..................................29 Intercom dial pad ..............................30 Intercom search ..............................30 Conferencing Dashboard ............................31 Call Log Dashboard ..............................32 Edit personal directory ............................34 Tile Pages ..................................34 Volume Control Dashboard ............................36 Set individual speakers/handsets ......................... 36 Solo speaker mode ..............................37...
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Conferencing ........................61 Standard conference ............................61 Creating an AYRE (local) conference ........................61 Removing conference participant(s) ........................63 Ending an AYRE (local) conference .......................... 63 Fast conference ..............................64 Bulk Add ..................................66 Speaker Channels ......................67 Assigning an appearance to a non-paging speaker channel ..............67 Assigning an appearance to a paging speaker channel................
Introduction Introduction AYRE is a multi-colour touchscreen telephony device that combines up to 600 line tiles and twenty-four simultaneous audio channels with on screen gesture control, the assuring touch of physical keys, contextual softkeys and line and activity indicators to deliver a wealth of calling features in a minimal footprint desktop unit.
AYRE is powered by a Speakerbus mains power adapter. About this guide This guide explains how to use AYRE’s touchscreen interface for private wires (ARD / MRD / Hoot), intercom (point to point / group calls), telephony (placing and answering calls / call forwarding /...
Administrator can email the Speakerbus Global Helpdesk at customer.support@speakerbus.com Version This document is written for AYRE version 1.000.7.0 For more information on the version, see Device info. on page 39. Compatibility AYRE version 1.2.0.0 is compatible with iManager Centralised Management System (iCMS) version 3.950.2.0 or higher.
● Mains power adapter (Sales Code: iD 924 PSU) Attaching the optional gooseneck microphone To attach the optional Speakerbus gooseneck microphone: 1. Open the stand to 90 degrees using the push to release button on the rear, see Stand adjustment on page 12.
AYRE (iD924) User Guide Getting Started Stand adjustment AYRE’s adjustable stand can be set to one of four positions using the stand release mechanism (push to release) button on the rear. Stand Release Mechanism (push to release) The four positions are shown in the illustrations below.
Connecting an Ethernet cable and optional handset/headset AYRE is connected using one or both of the network interfaces (RJ45). Up to two optional Speakerbus handsets and a third party headset can be connected to AYRE. For handset/headset configuration, see Preferences on page 23.
AYRE (iD924) User Guide Getting Started There are two ways to sign into AYRE depending on the configuration set by your organisation: • Using Speakerbus credentials • Using your organisation’s Active Directory credentials To sign into AYRE: 1. When using Active Directory, touch to select the network domain associated with your account.
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AYRE (iD924) User Guide Getting Started 1. Touch the User Information softkey located at the top left of the touchscreen. This displays several menu options including Sign Out highlighted below. 2. Touch Sign Out. This will display a ‘CONFIRM’ log out dialog.
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AYRE (iD924) User Guide Getting Started...
AYRE (iD924) User Guide AYRE Elements AYRE Elements Front view 10 x Left Notification Tile Display 10 x Right Tile Activity Indicators Toolbar Area Tile Activity Indicators 10 x Left 10 x Right Blue Physical Blue Physical Tile Keys Tile Keys...
AYRE (iD924) User Guide AYRE Elements Notification Toolbar The notification toolbar displays the current status of AYRE including: Call Activity Status, see page 20. Recording Configuration Status, see page 20. Health Status, see page 21. The notification toolbar also provides access to: User Menu, see page 22.
Indicates some audio sources are configured for recording. Recorded Error Indicates an “Always Record” audio source is not recorded. Indicates no audio is recorded. Recorded To view details of AYRE’s recording configuration status: 1. Touch the Recording Configuration Status softkey, as highlighted above.
Good Health status is good. Health status is bad, indicates one or more issues. To view details of AYRE’s health status: 1. Touch the System Menu / Health Status softkey, as highlighted above. 2. Touch Health Status. If any errors are shown, touch the indicator for more information and report to your System Administrator.
Touch the user menu softkey to display the following user information/menu options: ● User ID. This is the username. ● Speakerbus ID. This is the signed in user Speakerbus identification. ● Sign In ID. This is the signed in Active Directory user identification.
● Gooseneck Exclusive. This option permits only one call at any one time to be present on the gooseneck microphone. ● An optional gooseneck microphone is required for the gooseneck options, see Optional Speakerbus accessories on page 11. ● Assigning a gooseneck option without one being fitted results in an error being shown on next use.
● Preferred headset association. This option is used when an optional headset is connected to AYRE. This determines which handset tile is associated with the headset, see Handset on page ● Alert muting. This option when set to ‘Automatic’ suppresses incoming ringing alerts when in a call.
AYRE Elements ● Always. Calls are always forwarded to the call forward address. ● On No Answer. Calls are forwarded to the call forward address when the called AYRE is not answered after ten seconds. ● On Busy. Calls are forwarded if all call appearances are busy.
AYRE (iD924) User Guide AYRE Elements When configured by your system admin, the voicemail softkey indicates whether there is unread voicemail. The softkey turns red when there is unread voicemail. To access voicemail, touch the voicemail softkey. Intercom Dashboard The Intercom Dashboard is only available if intercom use is configured by your System Administrator.
AYRE (iD924) User Guide AYRE Elements ● Answerback, see page 28. ● On hold, see page 29. ● Clear, see page 29. ● Answer, see page 29. ● Intercom dial pad, see page 30. ● Intercom search, see page 30.
This displays the softkey as . Repeat to unmute the microphone. Speaker mute The speaker mute softkey mutes AYRE’s speakers and disables the speaker volume slider. To activate, touch the softkey. This displays the softkey as . Repeat to unmute the speakers.
AYRE (iD924) User Guide AYRE Elements When replying to an answerback group call made elsewhere, touch the respond to answerback call animated softkey, see Talking on an answerback group call on page 76. On hold The on hold softkey places an intercom call on hold.
AYRE (iD924) User Guide AYRE Elements Touch the softkey to answer an incoming call when intercom privacy is activated, see Intercom privacy on page 27. Intercom dial pad Used to dial a user / group number. Once a number is entered touch DIAL to place the call.
AYRE (iD924) User Guide AYRE Elements Conferencing Dashboard The conferencing softkey indicates the number of participants in a conference (excluding the conference initiator). Touch the softkey to display the Conferencing Dashboard as shown below.
AYRE (iD924) User Guide AYRE Elements The conferencing dashboard displays current conference participants and allows for removal and adding of eligible participants, see Conferencing on page 61. Touch the conferencing dashboard softkey or CLOSE to close the conferencing dashboard. Call Log Dashboard The call log softkey indicates the number of missed calls.
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AYRE (iD924) User Guide AYRE Elements The call log displays missed calls, received calls and placed calls with up to 100 entries per call type. Each column list is touch scrollable by holding down a finger on the results set and moving up and down.
AYRE (iD924) User Guide AYRE Elements Edit personal directory To copy a contact to your personal directory touch ... next to the entry you want to copy. An example entry is highlighted below. Select COPY... This will display the Edit personal directory entry dialog as displayed below.
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AYRE (iD924) User Guide AYRE Elements The speaker page softkey indicates the current displayed speaker page. Speaker paging provides an ideal solution for traders operating in different time zones, within a ‘follow-the-sun’ trading environment. You can easily change from one speaker page to another with each page representing a different time zone.
AYRE (iD924) User Guide AYRE Elements Volume Control Dashboard The volume control softkey indicates volume status. State State Explanation Not Muted Indicates no speakers or handsets are muted. Muted Indicates one or more speaker channels/handsets are muted. All Muted Indicates master speaker volume is muted.
AYRE (iD924) User Guide AYRE Elements ● A speaker/handset volume slider cannot be adjusted when the mute softkey is active for that volume control. ● Volume muting does not mute audible alerts (for incoming calls). To mute audible alerts, see Do Not Disturb on page 25.
● Reset. Touch to reset the current logged in session, see page 38. ● Debug Logging 1/2. For use when requested by your System Administrator. ● Health Status. Touch to view AYRE’s detailed health status, see page 21. ● Device Info. Touch to view device information, see page 39.
Touch the Reset option to reset AYRE’s connectivity when connectivity issues occur. When resetting a ‘CONFIRM’ dialog will be displayed. Touch YES to confirm reset. Device info Touch the Device Info option to display AYRE’s host, device and server information. Touch OK to close the “DEVICE INFO” dialog. About Touch the About option to display AYRE’s “ABOUT”...
AYRE (iD924) User Guide AYRE Elements Speaker and handset call state indicators Two Voice Activity Detection (VAD) indicators are associated with each handset and speaker channel tile. In addition a physical LED speaker channel activity indicator is associated with each speaker channel aligned to the outer tiles.
Speaker Channel Activity Indicators Activity Indicators LED indicator schemes The table below details two LED indicator schemes present on AYRE. The default scheme is scheme 1. Contact your System Administrator if you require your scheme to be changed. Description Scheme 1...
AYRE/ARIA/iD808 Deskstation. Tile display area AYRE’s tile area consists of eight columns by ten rows per page. AYRE supports up to 100 tile pages. The tile area page layout is configured by your System Administrator. Tile and page labelling supports Latin and non-Latin characters.
AYRE (iD924) User Guide AYRE Elements ● Voice Service Appearance, see page 43. ● Virtual Private Wire, see page 44. ● Call Activity, see page 44. ● Intercom Appearance, see page 44. ● Speaker Channel, see page 44. ● Handset, see page 45.
AYRE (iD924) User Guide AYRE Elements services are configured as voice services by your System Administrator. Virtual private wire tile Virtual private wire tiles provide a way of using a reserved line configured on a PBX to make or receive calls to a specific person.
Assigning an appearance to a speaker channel on page Handset tile Handset tiles display the call information the selected handset. AYRE has two handset tiles. Touching the centre of a Handset tile when idle opens the Directory Search dashboard.
AYRE (iD924) User Guide AYRE Elements Icon Explanation Handsfree not in a call. Handsfree not in a call, privacy enabled. Handsfree call connecting. Handsfree call connecting, privacy enabled. Handsfree call connected. Handsfree call connected, privacy enabled. Tile call state line icons Common call state line icons for PBX appearance, voice service appearance, virtual private wire, call activity, speaker channel and handset tiles.
AYRE (iD924) User Guide AYRE Elements Contextual softkeys and contextual keys AYRE has eight contextual softkeys and eight related grey physical contextual keys. Four contextual softkeys/keys are assigned to the left handset and four contextual softkeys/keys to the right handset.
AYRE (iD924) User Guide Call Handling Call Handling This section explains the following: ● Making a call using the dial pad, see page 49. ● Making a call using a speed dial, see page 50. ● Making a call using the directory dashboard, see page 50.
AYRE (iD924) User Guide Call Handling 3. Talk when the call is connected. Making a call using a speed dial To make a call using a speed dial: 1. Ensure the preferred handset tile is selected. If it is not, touch the associated handset tile to select it.
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AYRE (iD924) User Guide Call Handling 3. Enter the first few letters of the directory/call log/voice service using the alphanumeric keyboard. 4. From the lists, touch an entry to call. Enter the dial number using the dialpad and touch the blue DIAL softkey.
AYRE (iD924) User Guide Call Handling Making a call using the call log dashboard To make a call using the call log dashboard: 1. Ensure the preferred handset tile is selected. If it is not, touch the associated handset tile to select it.
AYRE (iD924) User Guide Call Handling Making an automatic ringdown (ARD) call To make a call using an ARD appearance: 1. Touch the ARD appearance to assign to a handset. 2. To end the call touch the clear call softkey.
2. If required select an outgoing line appearance tile otherwise one will be selected automatically. 3. Make call. Select a free handset if you want to seize a line (by tapping a line) first, otherwise AYRE will automatically make a new call on the next available handset. Making a call using redial To redial the last telephony/intercom call made: Touch the redial softkey.
AYRE (iD924) User Guide Call Handling A line can be made private both before and during a call. If a line is made private when a call is active, privacy mode is removed when the call is ended. To make a call private: 1.
Only the call initiator and called party can enable line privacy, see Making a call private on page Answering calls AYRE announces an incoming call with a ring alert, animated handset softkeys and an animated call activity tile. To answer an incoming call: Touch either the bottom left (handset 1) or bottom right (handset 2) animated softkey.
AYRE (iD924) User Guide Call Handling Touch the animated incoming call appearance on the call activity tile as highlighted below. If both handset tiles are connected to calls whilst receiving an incoming one, you will need to put one of calls on hold to make a handset available, see Placing a call on hold on page 57.
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AYRE (iD924) User Guide Call Handling 1. Touch the transfer softkey which is located below the handset tile. Press the physical contextual key for the handset below the transfer softkey. 2. Enter the first few letters of the contact’s name using the alphanumeric keyboard.
AYRE (iD924) User Guide Call Handling Cancel call transfer To cancel a call transfer select the cancel call tranfer softkey. Press the physical contextual key for the handset below the cancel call transfer softkey. This take the calling party off hold.
AYRE (iD924) User Guide Call Handling For information about tile types, see page 42. Moving a call to a speaker channel To move a call from a handset or a speaker channel, drag the call to an available speaker channel.
Conferencing Conferencing AYRE (local) conferences support the hosting of up to 11 users (10 participants plus the initiator of the conference). Intercom, telephony, Hoot, ARDs and MRDs can participate in an AYRE conference as participants. Standard conference is explained below and fast conference, on page Standard conference AYRE (local) standard conferences are hosted locally.
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If the conference intitiator drops from the conference all participants are cleared. ● An AYRE (local) conference can accommodate a maximum of eleven members including the conference initiator. ● An AYRE (local) conference allows telephony, intercom, hoots, manual ring downs and automatic ring downs to be conference participants.
1. Touch the Conference Dashboard softkey on the Notification Toolbar as highlighted below. 2. Touch next to the participant you want to remove. Ending an AYRE (local) conference To end a conference touch the clear softkey as shown highlighted below. ●...
AYRE (iD924) User Guide Conferencing Fast conference Fast Conference is a conference type that allows active appearances and appearances in a busy elsewhere or on hold state to be brought together to form a single conference. 1. Put a telephony, ARD, MRD or Hoot onto a handset softkey, see Call Handling on page 49.
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The conference initiator is the only person able to add participants to the conference. ● An AYRE (local) conference can accommodate a maximum of eleven members including the conference initiator. ● An AYRE (local) conference allows telephony, intercom, hoots, manual ring downs and automatic ring downs to be conference participants.
AYRE (iD924) User Guide Conferencing Bulk Add The BULK ADD softkey is displayed on the conference dashboard for on hold eligible calls not yet added to the conference. The BULK ADD softkey, when touched, displays a ‘CONFIRM’ dialog. Touch YES to confirm adding all highlighted eligible calls to the conference.
Up to twenty-four speaker channel tiles will be configured on AYRE by your System Administrator as either paging or non-paging. Paging speaker channel tiles can display a different line appearance per speaker page. AYRE has four speaker pages so up to four line appearances can be applied to a paging speaker channel tile.
AYRE (iD924) User Guide Speaker Channels Assigning an appearance to a paging speaker channel An appearance can be one of the following: Telephony, Hoot, MRD, ARD, VPW and Intercom. To assign an appearance to a speaker channel tile: 1. If assigning to a speaker page other than the page currently displayed, touch the speaker page softkey to display the speaker page select dialog.
AYRE (iD924) User Guide Speaker Channels Talking on a speaker channel 10 x Left Notification Tile Display 10 x Right Tile Activity Indicators Toolbar Area Tile Activity Indicators You can speak on a speaker channel using either the push to talk or touch to latch method. Push to talk is only available on speaker channel tiles associated with a blue physical tile key.
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AYRE (iD924) User Guide Speaker Channels...
AYRE (iD924) User Guide Intercom Intercom This section explains the following: ● Intercom and group calls, see page 71. ● Making an intercom call, see page 72. ● Answering an intercom call, see page 73. ● Clearing an intercom call, see page 74.
AYRE (iD924) User Guide Intercom Group calls An intercom group call connects all logged in members of a predefined internal user group simultaneously. There are three types of group calls: ● Standard Group Call. A call used to make announcements to members of the group call.
Answering an intercom call only applies if intercom privacy is activated, see Intercom privacy page 27. AYRE announces an incoming intercom call, when intercom privacy is activated, with a ring alert, animated handset softkeys and an animated call activity tile.
AYRE (iD924) User Guide Intercom Answer an intercom call when the intercom dashboard is displayed Touch the animated softkey. Clearing an intercom call To clear an intercom call: Touch the clear call softkey. Press the physical contextual key for the handset below the clear call softkey.
AYRE (iD924) User Guide Intercom Enter the first few letters of the group name using search. From the list, touch a group to call. 3. If making an answerback group call, touch the initiate answerback softkey after making your announcement.
AYRE (iD924) User Guide Intercom Talking on an answerback group call To talk on an answerback group call: Touch the answerback softkey in the intercom dashboard. For an intercom appearance assigned to a speaker channel tile, touch the answerback softkey on the speaker channel tile as displayed below.
AYRE (iD924) User Guide Programming Programming This section explains the following: ● Wipe speaker, see page 77. ● Editing alert profiles, see page 78. ● Editing line tile, see page 80. Wipe speaker To wipe an appearance from a speaker channel: 1.
6. Touch the CANCEL softkey to exit the Wipe speaker function. Editing alert profiles Alerts are used to indicate incoming calls through ring tones and visual alarms. AYRE contains 16 different ring tones and 16 different visual colour styles. To edit alert profiles: 1.
AYRE (iD924) User Guide Programming 4. This displays the following dialog. Edit alert profiles properties The Edit alert profiles dialog contains the following options: ● ALERT PROFILE. Profiles are used to distinguish incoming alerts from one another. Profiles make it possible for a virtual private wires, for example, to ring with one ringtone and another with a different tone.
AYRE (iD924) User Guide Programming ● Ring Once ● Ring and Mute ● Play after 1 second - Play after 14 seconds ● RING TONE. This option contains 16 different ringtones. ● VOLUME. This option contains 17 settings; [Silent], 1 being the quietest and 16 being the loudest.
AYRE (iD924) User Guide Programming 4. Use the page back and page forward keys to select the page of the line tile you want to edit. Page Back Key Page Forward Key Touch the tile page softkey to display all pages as tiles. The current page is highlighted in orange.
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AYRE (iD924) User Guide Programming ● STYLE. This option contains sixteen different colours for the line tile. ● ALERT. This option is used to set an alert profile. In total there are 32 profiles. Each profile can be customised in the Editing alert profiles dialog. Settings such as the ringtone can be set for each profile.
● 2 handset interface ports (RJ12 Socket) ● Headset interface port (RJ9 4P4C Socket) ● Power socket ● 6 Pin mini DIN serial port (reserved for use by Speakerbus) ● 2 USB 2.0 sockets (reserved for use by Speakerbus) Input / Output Devices ●...
AYRE (iD924) User Guide Appendix A - Specifications Base unit with external speakers ● Width: 417mm ● Stand Width: 195mm ● Height: 206mm ● Depth: 76mm ● Stand Depth: 33mm ● Weight: 2210g...
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