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Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, review this guide carefully
before you begin your installation.
Should you have need technical help, please call our Technical Service group at (877) 612-5086 or (610) 252-7301.
Please have your model number, serial number and complete and detailed explanation of the problem when
contacting Technical Service.
Getting Started
After uncrating and removing all packing material. Inspect the equipment for concealed shipping damage. All freight
is to be inspected upon delivery. If visible signs of damage exist, please refuse delivery or sign your delivery receipt
"damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed
photos of the damage with the original packaging so that we may start the freight claim process.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
Installation, Operation and Service Manual
Please visit https://www.follettice.com/technicaldocuments
D414AS
D414AT, D414AS, P414A/W
for the Operation and Service manual for your unit.
D414AT
P414A/W
www.follettice.com/servicevideolibrary
Ice Machines
Installation and Service Videos:
01570225R00
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Table of Contents
Related Manuals for Follett D414AT
Summary of Contents for Follett D414AT
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Page 1: Welcome To Follett
If visible signs of damage exist, please refuse delivery or sign your delivery receipt "damaged." Follett Customer Service must be notified within 48 hours. Wherever possible, please include detailed photos of the damage with the original packaging so that we may start the freight claim process. -
Page 2: Table Of Contents
Welcome to Follett........ -
Page 3: Installation
§ This appliance is not suitable for installation in an area where a water jet could be used. § Connect to potable water supply only. § Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity, high capacity, carbonless high capacity). -
Page 4: Decommissioning And Dismantling
§ Maintain all minimum clearances. DO NOT obstruct vents or openings. § This appliance must not be cleaned by a water jet. § Connect to potable water supply only. § Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice. §... -
Page 5: Specifications
§ Separate drains for ice machine and condenser. To prevent back flow, do NOT connect drains. § Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity, high capacity, carbonless high capacity). -
Page 6: Refrigeration Pressure Data
Refrigeration pressure data § Water regulating valve is factory set at 300 (±10) PSIG head pressure. § Readings within 10% of table values should be considered normal. Compressor data Locked rotor amps Compressor current draw Air-cooled Ambient air temperature 60 F/15.6 C 70 F/21.1 C 80 F/26.7 C 90 F/32.2 C... -
Page 7: Dimensions And Clearances
§ 6" (15.3 cm) minimum clearance between exhaust side of ice machine and any adjacent equipment. § 18" (45.7 cm) minimum, 10 ft (3 m) maximum clearance between discharge and air intake grilles. D414AT D414AS Front view — top mount Front view —... -
Page 8: Cleaning
Periodic cleaning of Follett’s ice machine system is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as recommended and more often if environmental conditions dictate. -
Page 9: Cleaning Procedure
§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser. SafeCLEAN Plus Solution: Follow the directions on the SafeCLEAN Plus packaging to mix 1 gal. (3.8 L) of Follett SafeCLEAN Plus solution. Use 100 F (38 C) water. -
Page 10: Service
Service Ice machine Operation (all models) Follett’s ice machine consists of four distinct functional systems: § Harvesting system § Water system § Electrical control system § Refrigeration system These four systems work together to accomplish the production and harvesting of ice. A problem in any one of these systems will result in improper operation of the entire ice production cycle. -
Page 11: Water System
Water system The water level in the evaporator is controlled by a fill solenoid (Fig 1) and level detecting sensors. Water sensing rods (Fig. 2) extend down into the reservoir at the end of the evaporator assembly. The system works via electrical conductivity as follows: One of the longest probes is a common. -
Page 12: Electrical System
LOW BIN light is on. DIP Switch Settings R290 Units Only OFF POSITION ON POSITION D414AT, D414AS Symphony Plus 12/25/50 CI, HI, or FB; E12CI Integrated Icemaker (all models) MUST be set to off MUST be set to off MUST be set to off... -
Page 13: Error Faults
A soft error can either be automatically reset should the condition rectify, or if power is cycled. Should an error occur, consult the troubleshooting guide in this manual or a Follett service technician. -
Page 14: Electrical Control System Schematic
Electrical control system schematic D414A/W, R414A/W, D414A/W_F, P414A/W Ice Machines... -
Page 15: Electrical Control System Operation
Electrical control system operation The P414A/W, D414A/W_S and R414A/W wiring diagrams which follow illustrate the circuitry of Follett ice machines used with ice dispensers. Both normal operation of the ice machine (Stages 1–6) and non-normal diagnostic sequences showing torque-out (Stages 7–10) for use in troubleshooting ice machine problems are shown. - Page 16 Normal operation – Stage 2 When continuity is seen between B and C, the water valve de-energizes, the AUGER output (P4) comes on along with the MAKING ICE LED. The auger gearmotor’s start windings are energized through a current style start relay that is pulled in by the initial high current draw of the gearmotor.
- Page 17 Normal operation – Stage 3 After the initial high current draw drops off, the gearmotor start relay contacts open, dropping out the start winding. The condenser fan output (P3) comes on 0.5 seconds later. Optional in Certain Compressor Models WHITE High Pressure Compressor...
- Page 18 Normal operation – Stage 4 One second (1 s) after the fan comes on, the COMPRESSOR output comes on. The compressor circuit uses both run and start capacitors along with a potential start relay. The start capacitor in energized through the normally closed contacts of the start relay.
- Page 19 Normal operation – Stage 5 As the compressor comes up to normal running speed, its start winding generates a voltage potential across the relay’s coil. This energizes the coil to open the contact and drop out the start capacitor. The ice machine is now in a normal ice making mode. The ice machine will produce ice until the bin level control in the ice dispenser is satisfied.
- Page 20 Normal operation – Stage 6 Once the bin thermostat control opens, the LOW BIN LED goes out. The compressor and gear motor outputs turn off, the MAKING ICE LED goes out and the TIME DELAY LED comes on. . Optional in Certain Compressor Models WHITE High...
- Page 21 Normal operation – Stage 7 The fan motor continues for 10 minutes before shutting off. The TIME DELAY LED remains on for 20 minutes. The ice machine will not start while the TIME DELAY LED is on. To restart the ice machine for troubleshooting purposes, depress the reset button to clear the control board.
- Page 22 Normal operation – Stage 8 When the dwell time of 20 minutes has expired, the TIME DELAY LED goes off. If 5 seconds of ice has been dispensed and the SLEEP CYCLE LED (Symphony Plus only) is off, the ice machine will go through the normal start-up sequence when the bin level control signals the control board for ice.
- Page 23 Self-flushing (when enabled) At the completion of the 20 minute time delay, the machine checks for a cumulative one hour of ice making time since the last off-cycle flush. If the cumulative ice making time exceeds one hour, the machine will energize the drain valve P19 for 60 seconds to drain the evaporator.
- Page 24 Diagnostic Stages High gearmotor amps – Stage 1 The HI AMPS error and TIME DELAY LEDs are on indicating that the control board has sensed an over-torque condition at the P4 terminal (more than 3 amps from the gearmotor) or no current draw (0A) and shut the ice machine down (strike one).
- Page 25 High gearmotor amps – Stage 2 If the restart is successful the board will continue to monitor the current draw on P4 for 60 minutes looking for a second high amps (above 3A) occurrence. If the ice machine runs without problems for 60 minutes and no additional torque errors occur, the ice machine will continue normal operation.
- Page 26 High gearmotor amps – Stage 3 If a second occurrence happens during the 60 minute monitoring period, the HI AMPS LED will come on again and shut the machine down (strike two). The HI AMPS LED (wihout the TIME DELAY LED) will indicate to the technician that two consecutive over-torque situations have occurred.
- Page 27 Loss of water During operation, the water level cycles between the normal low (D) and normal high (C) water probes - the fill valve (P21) cycling on and off. If continuity is not detected between the common probe (B) and normal low (D) within 10 seconds, the LOW WATER and TIME DELAY LEDs will come on and the machine will shut down for the one hour time delay period.
- Page 28 High refrigerant pressure Should the refrigeration pressure rise above 425 psi, the high pressure switch contacts will open. The board sees the open circuit and the HIGH PRESSURE and TIME DELAY LEDs will come on, the machine shuts down. After the one hour time delay, the machine will attempt to restart.
- Page 29 Service If continuity is seen between the two drain clog sensor probes, the SERVICE LED will come on and the machine will shut down. The machine will not restart unless the manual reset button is depressed while power is on. Optional in Certain Compressor Models WHITE...
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Page 30: Refrigeration System (All Models)
Refrigeration system (all models) All service on refrigeration systems must be performed in accordance with all federal, state and local laws. It is the responsibility of the technician to ensure that these requirements are met. Recharging ice machine to other than factory specifications will void the warranty. -
Page 31: Refrigerant Type
R290 Refrigerant replacement requirements 1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI standard 700-88 must be used. -
Page 32: Evaporator Disassembly
Evaporator disassembly Note: The upper bearing, lower bearing and auger assemblies must be replaced as assemblies. The bottom and top bearing assemblies cannot be field assembled to factory specifications. 1. Press CLEAN switch. Fig. 3 2. Wait for LOW WATER light to illuminate. 3. -
Page 33: Gearmotor Replacement
6. Lower bottom bearing assembly into Fig. 5 evaporator mounting base. 7. While maintaining firm downward pressure on bottom bearing assembly, tighten hex head bolt with a 5/16 wrench. 8. Position evaporator over lower bearing assembly and align grooves with pins in bearing assembly. -
Page 34: Replacement Parts
Replacement parts Air-cooled skins assembly (D414A) Reference # Description Part # Gasket, duct 502781 Duct (including gasket) 01068188 Front panel 01068204 Spacer, base 01068220 Panel, right side 01068238 Panel, left side and rear (1 piece) 01068246 Bushing 01026152 Panel, top 01575257 Tube, drain 01016948... -
Page 35: Water-Cooled Skins Assembly (D414W)
Water-cooled skins assembly (D414W) Reference # Description Part # Fitting, condenser 00195966 Fitting, water 01065275 Fitting, drain 00109728 Panel, front 01068261 Spacer, base 01068220 Panel, right side 01068238 Tube, drain 01016948 Panel, left side and rear (1 piece) 01068246 Bushing 01026152 Panel, top 01575257... -
Page 36: Louvered Docking Station (D414A/W_T)
Louvered docking station (D414A/W_T) Reference # Description Part # Louver, front 01006154 Cover, front 01575265 Tube, drain 01055185 Lovered docking station 01068287 D414A/W, R414A/W, D414A/W_F, P414A/W Ice Machines... -
Page 37: Electrical Components
Electrical components Reference # Description Part # Compressor start component 01572122 Board, control circuit, 115 V, 60 Hz 01064708 Switch, clean 01229418 Not shown Bin thermostat 500514 Not shown Board, stand off control (8 required) 00903005 Not shown Relay, power to contact closure 01020734 Not shown Jumper, bin signal... -
Page 38: Evaporator
Evaporator FOOD SERVICE FLAKER COMPONENTS HEALTHCARE FLAKER D414A/W, R414A/W, D414A/W_F, P414A/W Ice Machines... - Page 39 Evaporator Reference # Description Part # Coupling, vee band, includes nut 502735 Bearing assembly, top 502736 Loop, ice compression, beveled (see below for Flaker-specific components) 502110 Auger (see below for Flaker-specific components) 502737 Evaporator (includes insulation jacket, 01049592) 01064658 O ring, bearing housing 500496 Bearing assembly, bottom (includes O rings and condensate shield) 502738...
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Page 40: Air-Cooled Ice Machines
Air-cooled ice machines D414A/W, R414A/W, D414A/W_F, P414A/W Ice Machines... - Page 41 01067644 Solenoid, purge 01261510 Solenoid, fill 01352483 Not shown Tube, drain, D414AT, 25/50FB 01055185 Not shown Tube, drain, D414AT, 110FB, 110CT 01055540 Not shown Tube, drain, D414AS 01016948 Not shown Tube, ice transport, D414A/WT 01003532 Not shown Jacket, insulation, TXV bulb...
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Page 42: Water-Cooled Ice Machines
Water-cooled ice machines D414A/W, R414A/W, D414A/W_F, P414A/W Ice Machines... - Page 43 Solenoid, fill 01352483 Not shown Tube, drain, 25/50CI 01054576 Not shown Tube, drain, D414AT, 25/50FB 01055185 Not shown Tube, drain, D414AT, 110FB, 110CT 01055540 Not shown Tube, drain, D414AS 01016948 Clamp, hose (each) 01281450 Jacket, insulation, TXV 502830 Jacket, insulation, TXV bulb...
- Page 44 Water treatment accessories for Symphony ice and water dispensers Description Old part number New Part Number (and capacity) (and capacity) Carbonless high-capacity water filter system 01050442 CARBONLESSHICAPSYS (15,000 gal) (Based on water conditions) Carbonless high-capacity water filter cartridge, single 01050426 CARBONLESSHICAPFILT (15,000 gal) (Based on water conditions)
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Page 45: Replacement Ice Machine Ordering Matrix
P414A 50FB414W P414W 110FB414A P414A 110FB414W P414W Nugget ice machine on top of bin MCD425ABT D414AT* MCD414WBT D414WT* Flake ice machine on top of bin MFD425ABT D414ATF* MFD425WBT D414WTF* * New bin top required. D414A/W, R414A/W, D414A/W_F, P414A/W Ice Machines... -
Page 46: Ice Machine Cleaner
Ice machine cleaner 01149954 SafeClean Plus liquid, case of 6 01149962 SafeClean Plus liquid, case of 24 00131524 Sponge, sanitary, each Miscellaneous Part # Description 01151950 Kit, Universal RIDE D414 501860 Condensate pump 502775 Oil, gearmotor, 1 pint 501111 Grease, Mobile FM 222, 14 oz tube 500377 Clamp, ice tube 501425... - Page 47 D414A/W, R414A/W, D414A/W_F, P414A/W Ice Machines...
- Page 48 Warranty Registration and Equipment Evaluation Thank you for purchasing Follett ® equipment. Our goal is to deliver high value products and services that earn your complete satisfaction by delivering high-value products and services backed by outstanding customer and technical support.
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