OWC Express 4M2 Assembly Manual & User Manual page 12

• Eject the drive by clicking the 'Show hidden items' menu in the Taskbar, then clicking
'Safely Remove Hardware and Eject Media', and last select the 'Eject' option for this
volume.
• Windows 10 build 1803 and earlier:
• Go to the System Tray (located in the lower right corner of your screen). Click on the
"Eject" icon (a small green arrow over a hardware image).
• A message will appear, detailing the devices that the "Eject" icon controls, i.e., "Safely
remove..." Click on this prompt.
• You will then see a message that says, "Safe to Remove Hardware." It is now safe to
disconnect the device from the computer.
Support Resources
4.1 Troubleshooting
If your computer does not recognize the drive when it is connected, make sure the
Thunderbolt 3 cable is attached securely. You can also try plugging the cable into a
different Thunderbolt 3 port on your computer and/ or trying a different Thunderbolt
3 cable.
If you are still having trouble it is possible one or more installed drives were not seated
properly. Please use the steps shown in
and make sure they are seated properly. If you continue to have trouble please
OWC Support for assistance.
4.2 About Data Backup
To ensure your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your OWC Express 4M2 and a
second copy on either your internal drive or another storage medium, such as an
optical backup, or on another external storage unit. Any data loss or corruption
while using the Express 4M2 is the sole responsibility of the user, and under no
circumstances may OWC, its parent, partners, affiliates, officers, employees, or
agents be held liable for loss of the use of data including compensation of any kind
or recovery of the data.
4.3 Contacting Support
Section 2.1 Assembly to check the drives
contact