Zte MC801A After-Sales Service Manual
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Zte MC801A After-Sales Service Manual

Zte MC801A After-Sales Service Manual

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MC801A 5G Wireless Router
After-sales Service Manual (Level 1)
Version 1.0

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Summary of Contents for Zte MC801A

  • Page 1 MC801A 5G Wireless Router After-sales Service Manual (Level 1) Version 1.0...

  • Page 2: Revision History

    Any reproduction or distribution of this document or any portion of this document, in any form by any means, without the prior written consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by contractual confidentiality obligations.

  • Page 3: Table Of Contents

    Card Unidentified................32     Download Fault ..................... 33     Abnormal Indicators ..................33     No Signal ...................... 34     Wi-Fi Module Fault ..................35     7.   Contact Us ..................36   ZTE confidential...

  • Page 4: Product Summary

    1. Product Summary 1.1 Attention Before performing any maintenance to the MC801A device, you need to verify that the MC801A is in a secure network. 1.2 Product Overview NOTE: The picture is for reference only. The actual product may be different.

  • Page 5: Specifications

    SDX55, QCA6391+QCA8337 Storage 512 MB + 512 MB Interfaces RJ45*2, RJ11*1, USB Type-C*1 Technical 802.11 b/g/n/a/ac/ax, 2*2 MIMO for both 2.4 G Wi-Fi parameters & 5 G Max. connected Wi-Fi clients Power supply 12 V / 1.5 A ZTE confidential...

  • Page 6: Function Test

     If a fault occurs at a step, terminate the test. This terminal is faulty. Summary  If no fault is found until the test is completed, NFF is determined. NOTE: For the test items that are not included in steps 1 to 4, refer to the user manual of MC801A. ZTE confidential...

  • Page 7: Test Web Ui

    2.2 Test Web UI Connect to MC801A by either of the following ways:  Connecting through LAN cable Connect the LAN1 port or the LAN2 port of MC801A to the computer with the LAN cable. NOTE: You need to set the IP address as Obtain an IP address automatically. Or, you need to set the IP address as 192.168.0.x (x: 2~255) manually.

  • Page 8: Software Download

    Please use the latest versions for the Plug-in SUF_DL_MC801AV1.00.00 software download. Software MC801AV1.0.0B01 3.2 Install Driver Unzip the driver package AS_PCDrvSetupV1.0.0B03.zip. Find and double-click ZTEDrvSetup.exe to start the installation. Wait until the installation is completed and click Finish. ZTE confidential...

  • Page 9: Install Download Platform

    3.3 Install Download Platform Unzip the package of the download platform and double-click the program icon Setup.exe to start the installation. Select the installation language and click OK. Click Next. Accept the terms of the license agreement and click Next. ZTE confidential...
  • Page 10 Type the User Name and Company Name and click Next. ZTE confidential...
  • Page 11 Select the installation directory and click Next. Click Install. ZTE confidential...

  • Page 12: Install Plug-In

    When the installation is completed, click Finish. 3.4 Install Plug-in Unzip the plug-in package and double-click SUF_DL_MC801AV1.00.00.zas to start the installation. Click Install to import the plug-in to the download platform. ZTE confidential...
  • Page 13 When the installation is completed, click Yes to run the download platform. The main interface of the download platform is as below. ZTE confidential...

  • Page 14: Download Software

    Open the download platform and click SW PATH to select 3.Download_File in the software package as the software directory. Connect MC801A to a power source and to the computer via USB. Wait until the device is identified by the download platform and click the start button to start the download.
  • Page 15 After the download is finished, restart MC801A. ZTE confidential...

  • Page 16: Disassembly

    4. Disassembly 4.1 Disassembly Tools Name Anti-electrostatic gloves Anti-electrostatic wrist strap Tweezers Screwdriver Housing disassembly tool NOTE: In addition to the commonly used tools above, you need to prepare a plastic rod. 4.2 Exploded View ZTE confidential...

  • Page 17: Disassembly Steps

    4.3 Disassembly Steps The device for disassembly demonstration is for reference only. It might not be completely identical with yours. Remove the top cover. Remove the 4 screws from the top of the front cover assembly. ZTE confidential...
  • Page 18 Separate the foot pad from the bottom of the device. Remove the 6 screws from the bottom of the lower cover. Remove the lower cover. ZTE confidential...
  • Page 19 NOTE: Use a plastic crowbar. Using a metal crowbar may scratch the interface plate. Pull out and remove the mainboard bracket assembly from the bottom of the front cover. Remove the 4 screws from the directional antenna 2. ZTE confidential...
  • Page 20 Remove the 4 screws from the heat sink 2 and remove the heat sink 2. 10. Disconnect the RF cable of the directional antenna 2 from the mainboard. ZTE confidential...
  • Page 21 11. Disconnect the RF cables from the mainboard and remove the A4, A6, and W2 antennas. 12. Unlock and remove main antenna 1 from the mainboard bracket. ZTE confidential...
  • Page 22 13. Disconnect the RF cables from the mainboard. 14. Remove the A5 and A8 antennas on the other side of the bracket. ZTE confidential...
  • Page 23 15. Remove the RF cables from the mainboard. 16. From the other side of the bracket, remove the insulating tapes and the W1 and A7 antennas. ZTE confidential...
  • Page 24 17. Remove the 6 screws securing the mainboard to the bracket. 18. Take the mainboard out of the bracket. ZTE confidential...
  • Page 25 19. Disconnect the LED sub-board from the mainboard. 20. Remove the conductive cloth on the sub-board and the mainboard. ZTE confidential...
  • Page 26 21. Unlock and remove the diversity antenna and the main antenna 2. 22. Disconnect the RF cable from the mainboard. 23. On the other side, remove the screws securing the directional antenna 1 and remove the antenna. ZTE confidential...
  • Page 27 24. Remove the screws from the mainboard and remove the heat sink 1. ZTE confidential...

  • Page 28: Composing

    Main antenna 2 Lower cover LED sub-board Front cover Interface decorative plate Mainboard bracket Top cover Mainboard W2 antenna Heat sink 2 A6 antenna Heat sink 1 A4 antenna Directional antenna 1 W1 antenna Directional antenna 2 A7 antenna ZTE confidential...

  • Page 29: Principle And Logic Boards

    5. Principle and Logic Boards 5.1 Principle Block Diagram ZTE confidential...

  • Page 30: Basic Component Distribution

    5.2 Basic Component Distribution Mainboard top view  Name Name WPS button DC power connector External antenna connectors USB Type-C jack RJ11 interface nano-SIM card slot RJ45 interfaces Bluetooth/Wi-Fi chip Ethernet transformer ZTE confidential...
  • Page 31 Mainboard bottom view  Name Name Ethernet switch ZTE confidential...

  • Page 32: Troubleshooting

    6. Troubleshooting 6.1 Startup Fault 6.2 System Crashes / Automatically Powered Off ZTE confidential...

  • Page 33: Wi-Fi Connection Fault

    6.3 Wi-Fi Connection Fault 6.4 nano-SIM Card Unidentified ZTE confidential...

  • Page 34: Download Fault

    6.5 Download Fault 6.6 Abnormal Indicators ZTE confidential...

  • Page 35: No Signal

    6.7 No Signal ZTE confidential...

  • Page 36: Wi-Fi Module Fault

    6.8 Wi-Fi Module Fault ZTE confidential...

  • Page 37: Contact Us

    To learn about the hotline and service time for your country or region, please visit https://www.ztedevices.com/en/support/hotlines. You can also dial the ZTE Customer Service Hotline for terminals +86-755-26779999 (service time (China): 8:30 - 20:30) to learn more about our technical support for ZTE terminals. ZTE confidential...

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