Motorola solutions APX 5000 Model 2 User Manual
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Motorola solutions APX 5000 Model 2 User Manual

Motorola solutions APX 5000 Model 2 User Manual

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APX™ TWO-WAY RADIOS
APX 5000 Model 2 User Guide
*68012002064*
MARCH 2025
68012002064-HD
© 2025 Motorola Solutions, Inc. All Rights Reserved.

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Summary of Contents for Motorola solutions APX 5000 Model 2

  • Page 1 APX™ TWO-WAY RADIOS APX 5000 Model 2 User Guide *68012002064* MARCH 2025 68012002064-HD © 2025 Motorola Solutions, Inc. All Rights Reserved.

  • Page 2: Intellectual Property And Regulatory Notices

    License Rights The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal nonexclusive, royalty-free license to use that arises by operation of law in the sale of a product.

  • Page 3: Table Of Contents

    68012002064-HD Contents Contents Intellectual Property and Regulatory Notices................2 List of Tables..........................11 Software Version........................12 Chapter 1: Read Me First......................13 1.1 Notations Used in This Manual........................13 1.2 Radio Care..............................13 1.2.1 Cleaning Your Radio..........................15 1.2.2 Cleaning the External Surface of the Radio..................15 1.2.3 Radio Service and Repair........................15 1.3 Battery Recycling and Disposal........................
  • Page 4 68012002064-HD Contents 4.8 Phone Call Displays and Alerts........................37 4.9 Display Color Change On Channel....................... 37 Chapter 5: General Radio Operation..................38 5.1 Selecting a Zone............................38 5.2 Selecting a Radio Channel..........................38 5.3 Mode Select Feature.............................39 5.3.1 Saving a Zone and a Channel to a Softkey..................39 5.3.2 Saving a Zone and a Channel to a Button..................
  • Page 5 68012002064-HD Contents 7.2.3 Sending a Status Call...........................52 7.2.4 Making Priority Dispatch Calls......................52 7.2.5 Dynamic Regrouping (Trunking Only) ....................53 7.2.5.1 Classification of Regrouped Radios...................53 7.2.5.2 Requesting a Reprogram (Trunking Only)..................53 7.2.6 Dynamic Zone Programming......................54 7.2.6.1 Entering the Dynamic Zone to Select a Dynamic Channel............54 7.2.6.2 Saving a Channel in the Dynamic Zone from List Selection.............54 7.2.6.3 Deleting a Channel in the Dynamic Zone...................
  • Page 6 68012002064-HD Contents 7.10.1 Initiating Quick Call II Transmissions....................67 7.11 Emergency Operation..........................68 7.11.1 Special Considerations for Emergency Operation................68 7.11.2 Emergency Keep-Alive........................69 7.11.3 Exiting Emergency Operation......................69 7.11.4 Exiting Emergency as Supervisor (Trunking Only)................69 7.11.5 Remote Emergency..........................70 7.11.5.1 Sending Remote Emergency to Specific Users...............
  • Page 7 68012002064-HD Contents 7.17.2.2 Removing a Priority Status from a Text Message..............82 7.17.2.3 Appending a Request Reply to a Text Message..............82 7.17.2.4 Removing a Request Reply from a Text Message..............82 7.17.2.5 Appending a Priority Status and a Reply Request to a Text Message........83 7.17.2.6 Removing a Priority Status and a Reply Request from a Text Message.......
  • Page 8 68012002064-HD Contents 7.21.7 Viewing a Saved Waypoint........................ 97 7.21.8 Deleting a Single Saved Waypoint....................98 7.21.9 Deleting All Saved Waypoints......................98 7.21.10 Measuring the Distance and Bearing from a Saved Waypoint............. 99 7.21.11 Location Feature in Emergency Mode....................99 7.21.12 Peer-Location on the Display (ASTRO Conventional)..............99 7.22 Mission Critical Geofence (ASTRO 25 Trunking)..................100 7.22.1 Entering the Geofence Area......................
  • Page 9 68012002064-HD Contents 7.27.3 Sending SSA Notification to All Available Sites................112 7.27.4 Stopping SSA Notification of a Single Site..................112 7.27.5 Stopping SSA Notification of All Sites....................113 7.27.6 Stopping SSA Notification of All Available Sites................113 7.28 Wi-Fi................................114 7.28.1 Turning Wi-Fi On or Off........................114 7.28.2 Selecting WiFi Network........................
  • Page 10 Declaration of Compliance for the Use of Distress and Safety Frequencies..........138 Technical Parameters for Interfacing External Data Sources................ 138 Limited Warranty........................139 MOTOROLA SOLUTIONS COMMUNICATION PRODUCTS................139 I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG:................139 II. GENERAL PROVISIONS:..........................140 III.

  • Page 11: List Of Tables

    68012002064-HD List of Tables List of Tables Table 1: LED Indications............................28 Table 2: TMS Status Icons............................33 Table 3: Call Type Icons............................33 Table 4: ViQi Virtual Partner Queries........................49 Table 5: MPL Selection Mode..........................56 Table 6: Emergency Operation Scenarios....................... 68 Table 7: Parameter Editing Keys..........................

  • Page 12: Software Version

    68012002064-HD Software Version Software Version All the features described in the following sections are supported by the software version R35.00.00 or later. Accessing the Radio Information on page 124 to determine the software version of your radio. Contact your system administrator for more details of all the supported features.

  • Page 13: Chapter 1: Read Me First

    68012002064-HD Chapter 1:  Read Me First Chapter 1 Read Me First This User Guide covers the basic operation of the radio. However, your dealer or system administrator may have customized your radio for your specific needs. Check with your dealer or system administrator for more information.
  • Page 14 (For APX 5000 R Radios Only) Elastomer seals used in portable radios age with time and environmental ● exposure. To ensure the waterseal integrity of the radio, Motorola Solutions recommends that radios be checked annually as a preventive measure. The disassembly, test, and reassembly procedures along with necessary test equipment are available in the Service Manual .

  • Page 15: Cleaning Your Radio

    Through its maintenance and installation program, Motorola Solutions makes the finest service available to those desiring reliable continuous communications on a contract basis. For a contract service agreement, contact your nearest Motorola Solutions service or sales representative, or an authorized Motorola Solutions dealer.

  • Page 16: What Your Dealer Or System Administrator Can Tell You

    68012002064-HD Chapter 1:  Read Me First What Your Dealer or System Administrator Can Tell If the radio is to be operated in extreme temperatures (less than -30 °C or more than +60 °C), check with your system administrator for the correct radio settings. You can consult your dealer or system administrator about the following: Is your radio programmed with any preset conventional channels? ●...

  • Page 17: Chapter 2: Getting Started

    Do not discard batteries in a fire. ● When and where to use: Motorola Solutions-approved battery shipped with your radio is uncharged. Prior to using a new battery, charge it for a minimum of 16 hours to ensure optimum capacity and performance.

  • Page 18: Attaching The Antenna

    68012002064-HD Chapter 2:  Getting Started Attaching the Antenna Prerequisites: Ensure the radio is turned off before attaching the antenna. Procedure: 1. Set the antenna in the receptacle. 2. Turn the antenna clockwise to attach to the radio. 3. To remove the antenna, turn the antenna counterclockwise. NOTE: When removing the antenna, ensure that the radio is turned off.

  • Page 19: Turning On The Radio

    68012002064-HD Chapter 2:  Getting Started 2. Slide the radio down into the carry holder until it clicks in place. 3. To remove the radio from the carry holder, place the tip of your fingers on the ledge of the carry holder. 4.

  • Page 20: Chapter 3: Radio Controls

    68012002064-HD Chapter 3:  Radio Controls Chapter 3 Radio Controls This chapter explains the buttons and functions to control the radio. Radio Parts and Controls Antenna LED Indicator...
  • Page 21 68012002064-HD Chapter 3:  Radio Controls Top (Orange) Button This button is usually programmed as the Emergency button. Microphone Accessory Connector Home Button Press to return to the Home screen. 4-Way Navigation Buttons Use these buttons for list scrolling and navigating around the menu hierarchy. Battery Latch Keypad Use the keypad to enter alphanumeric characters for dialing, contact entries, and text...

  • Page 22: Programmable Features

    68012002064-HD Chapter 3:  Radio Controls Main Speaker Microphone Programmable Features Your system administrator can program the programmable buttons as shortcuts to radio functions or preset channels/groups depending on the duration of a button press. Some functions can also be programmed to the radio switches.
  • Page 23 68012002064-HD Chapter 3:  Radio Controls Internet Protocol Address Displays the Internet Protocol (IP) address, device name, and status of the radio. Location Displays the current location (latitude, longitude, time, and date), and also the distance and bearing to another location, or toggles GPS/Location between on and off. Fall Alert Clear Allows you to clear the Fall Alert mode alarm and exit Fall Alert feature.

  • Page 24: Assignable Settings Or Utility Functions

    68012002064-HD Chapter 3:  Radio Controls Scan Short press – Toggles the scan function between on and off. Long press – Enables Scan List Programming and selects the scan list for editing. Secure Transmission Select Toggles secure transmission between on and off. Selective Call (Conventional Only) Calls an assigned radio.
  • Page 25 68012002064-HD Chapter 3:  Radio Controls Voice Mute Toggles the voice transmission between mute and unmute. Volume Set Tone Sets the volume set tone.

  • Page 26: Chapter 4: Status Indicators

    68012002064-HD Chapter 4:  Status Indicators Chapter 4 Status Indicators This section explains the status indicators of the radio. Battery Charge Status Your radio indicates the battery charge status through LED, sounds, and the battery icon on the display. You can also check the battery charge status by using the menu entry. Battery Protection is activated when the battery is low or operating in extremely low temperatures to extend radio communication.

  • Page 27: Accessing The Battery Info Screen

    68012002064-HD Chapter 4:  Status Indicators Gauge Battery Charge 11% to 25% Top Display: 10% or less (The gauge begins blinking at 10%) Top Display: 4.1.2 Accessing the Battery Info Screen This feature displays the current capacity and charges cycles of your battery when an IMPRES battery is powering your radio.

  • Page 28: Led Indications

    68012002064-HD Chapter 4:  Status Indicators The red LED blinks continuously. ● NOTE: The radio does not display any indication when the radio is connected to the charger, the radio and battery match, or when the radio certification type is configured as None in Customer Programming Software (CPS).
  • Page 29 68012002064-HD Chapter 4:  Status Indicators Icon Description The radio is transmitting a call or data. Top Display: The radio received an Individual Call. For IMPRES battery operation only – the icon shown indicates the charge remaining in the battery. For all battery operation – the icon blinks when the battery is low. Top Display: The number of bars represents the received signal strength of the current site in trunking mode.
  • Page 30 68012002064-HD Chapter 4:  Status Indicators Icon Description The radio is set at Medium High power. The radio is set at Medium Low power. Top Display: The radio is scanning a scan list. Top Display: Blinking dot The radio detects activity on the designated Priority-One channel. Top Display: Steady dot The radio detects activity on the designated Priority-Two channel.
  • Page 31 68012002064-HD Chapter 4:  Status Indicators Icon Description Radio is in Zone 6. Top Display: Enhanced Zone Bank Contains Zone 1, Zone 2, and Zone 3, until Contains Zone 4, Zone 5, and Zone 6, Contains Zone 7, Zone 8, and Zone 9, until Contains Zone 70, Zone 71, and Zone 72, Contains Zone 73, Zone 74, and Zone 75.

  • Page 32: Tms Status Icons

    68012002064-HD Chapter 4:  Status Indicators Icon Description Top Display: Steady Bluetooth is connected to the external Bluetooth device. Top Display: Blinking Bluetooth device is disconnected. Steady The broadband system is available and connected. Blinking The Automatic Registration Service (ARS) user login failed while in broadband system.

  • Page 33: Call Type Icons

    68012002064-HD Chapter 4:  Status Indicators Text Messaging Service (TMS) icons appear on the radio display when you send and receive text messages. Table 2: TMS Status Icons Icon Description The inbox is full. The text message is sent. The text message cannot be sent. The selected text message in the inbox is not read.

  • Page 34: Intelligent Lighting Indicators

    68012002064-HD Chapter 4:  Status Indicators Icon Description A landline phone number. A landline phone number added to a Call List. An incoming call or data. An outgoing call or data. An incoming emergency call. Intelligent Lighting Indicators This feature temporarily changes the backlight of the top display screen to help signal that a radio event has occurred.

  • Page 35: Alert Tones

    68012002064-HD Chapter 4:  Status Indicators Backlight and Bar Notification When Color The radio receives a selective call. The radio enters Geofence. Alert Tones Your radio uses alert tones to inform you of the condition of your radio. The following table lists these tones and when they occur.
  • Page 36 68012002064-HD Chapter 4:  Status Indicators You Hear Tone Name Heard Long, Medi‐ Volume Set When volume is changed on a quiet channel. um-Pitched Emergency Exit When exiting the emergency state. Tone A Group of Failsoft When the trunking system fails. Medium- Automatic Call Back When voice channel is available from previous request.

  • Page 37: Phone Call Displays And Alerts

    68012002064-HD Chapter 4:  Status Indicators Phone Call Displays and Alerts The following phone call displays and alerts appears on the radio display when you make and receive phone calls. The radio also uses alert tones to indicate the current status. You Hear You See When...

  • Page 38: Chapter 5: General Radio Operation

    68012002064-HD Chapter 5:  General Radio Operation Chapter 5 General Radio Operation This chapter explains the general operations of your radio. Selecting a Zone When and where to use: A zone is a group of channels. Do one of the following to select a radio channel. You can use these options interchangeably depending on your preference and the programmed functions.

  • Page 39: Mode Select Feature

    68012002064-HD Chapter 5:  General Radio Operation d. Press the Menu Select button directly below to confirm the selected channel. Select a channel using the radio menu Channel Up Channel Down ● ChUp ChDn b. Press the Menu Select button directly below ChUp ChDn Positions of...

  • Page 40: Accessing Multi-Codeplug

    68012002064-HD Chapter 5:  General Radio Operation 2. Press and hold the button you desire to program. Result: You hear a short, medium-pitched tone when the zone and channel is saved. If the Preconfigurable Preset Zone and Channel field is disabled, a negative tone sounds. NOTE: Short press of the programmed button changes your current transmission to the zone and channel programmed in this button.

  • Page 41: Receiving And Responding To A Talkgroup Call

    68012002064-HD Chapter 5:  General Radio Operation If the radio is receiving a secure transmission, the LED blinks yellow. ● 5.4.1 Receiving and Responding to a Talkgroup Call When and where to use: When you receive a talkgroup call (while on the Home screen) the radio displays the following depending on the system your radio is configured to: For ASTRO Conventional system, the LED lights up solid yellow.

  • Page 42: Methods To Make A Radio Call

    68012002064-HD Chapter 5:  General Radio Operation When you receive a Telephone Call, you hear a telephone-type ringing and the LED blinks green. The backlight of the screen and the bar turns green.The display shows and the call received icon blinks. Phone call Procedure: 1.

  • Page 43: Making An Enhanced Private Call (Trunking Only)

    68012002064-HD Chapter 5:  General Radio Operation The display shows the last transmitted or received ID. 2. To select the required ID, perform one of the following actions: Press the Menu Select button directly below Cnts to scroll through and select the required ID. ●...

  • Page 44: Making A Telephone Call (Trunking Only)

    68012002064-HD Chapter 5:  General Radio Operation 5.5.4 Making a Telephone Call (Trunking Only) This feature allows you to make calls similar to standard phone calls to a mobile or landline phone. Procedure: 1. Perform one of the following actions: To access this feature using a preprogrammed button, press the preprogrammed Phone Call ●...

  • Page 45: Monitoring A Channel

    68012002064-HD Chapter 5:  General Radio Operation 5.7.1 Monitoring a Channel When and where to use: Do one of the followings to monitor a channel. You can use these options interchangeably depending on your preference and the programmed functions. Procedure: Monitoring a Channel with Volume Set button. ●...
  • Page 46 68012002064-HD Chapter 5:  General Radio Operation 2. Press and hold the Monitor button to set continuous monitor operation. The duration of the button press is programmable. 3. Press the Monitor button again, or the PTT button, to return to the original squelch setting. If you try to transmit on a receive-only channel, you hear an invalid tone until you release the PTT button.

  • Page 47: Chapter 6: Additional Performance Enhancement

    68012002064-HD Chapter 6:  Additional Performance Enhancement Chapter 6 Additional Performance Enhancement The following performance enhancements are some of the latest creations designed to enhance the security, quality, and efficiency of the radios. ASTRO 25 Enhanced Data ASTRO 25 Enhanced Data is optimized to handle different message sizes and variable update rates from different applications of the radio.

  • Page 48: P25 Digital Vehicular Repeater System

    P25 Digital Vehicular Repeater System Motorola Solutions offers an MSI Certified APX compatible, third party, P25 Digital Vehicular Repeater System (DVRS). This provides low-cost portable radio coverage in areas where only mobile radio coverage is available.

  • Page 49: Chapter 7: Advanced Features

    68012002064-HD Chapter 7:  Advanced Features Chapter 7 Advanced Features This chapter explains the operations of the features available in your radio. ViQi ViQi is a virtual assistant that helps you manage your radio and perform information lookups using voice commands. This feature is purpose-built for public safety and is active when you press the assigned ViQi button on the radio, Remote Speaker Microphone (RSM), or compatible mobile microphone.

  • Page 50: Using Viqi Virtual Partner

    68012002064-HD Chapter 7:  Advanced Features Query Examples <unit name> “Tell me where is.” NOTE: ViQi will ask for more information to complete the query. 7.1.1 Using ViQi Virtual Partner Prerequisites: ViQi on page 49 for the queries supported by this feature. ●...

  • Page 51: Making A Selective Call

    68012002064-HD Chapter 7:  Advanced Features 7.2.1.2 Making a Selective Call Prerequisites: Your radio must be preprogrammed for you to use this feature. Procedure: 1. Perform one of the following actions: To access this feature by using a preprogrammed button, press the preprogrammed Selective Call ●...

  • Page 52: Sending A Status Call

    68012002064-HD Chapter 7:  Advanced Features If the encryption key that is associated to the new Talkgroup is not allowed, you hear a momentary key fail tone and the display shows Illegal key 4. Press to return to the Home screen. 7.2.3 Sending a Status Call This feature allows you to send data calls to the dispatcher about a predefined status.

  • Page 53: Dynamic Regrouping (Trunking Only)

    68012002064-HD Chapter 7:  Advanced Features 3. Release the PTT button to listen. The radio exits Priority Dispatch mode, returns to its original talkgroup, and displays the home channel alias. 7.2.5 Dynamic Regrouping (Trunking Only) This feature allows the dispatcher to temporarily reassign selected radios to a particular channel to communicate with each other.

  • Page 54: Dynamic Zone Programming

    68012002064-HD Chapter 7:  Advanced Features 7.2.6 Dynamic Zone Programming This feature only supports Model 3.5 and Model 2.5. Dynamic Zone Programming (DZP) provides one or more Dynamic Zones to store frequently used channels for conventional or trunking. NOTE: Your radio must be programmed for you to use this feature. At least one zone in the radio must be a nondynamic zone.

  • Page 55: Deleting A Channel In The Dynamic Zone

    68012002064-HD Chapter 7:  Advanced Features 7.2.6.3 Deleting a Channel in the Dynamic Zone Prerequisites: To perform this operation, the radio must be in the Dynamic Zone. Procedure: or to ZnPr then press the Menu Select button directly below ZnPr to enter Program Zone screen. The display shows the dynamic channels list.

  • Page 56: Multiple Private Line

    68012002064-HD Chapter 7:  Advanced Features If you select multi-source zones, the radio displays Confirm target and shows the automatically ● selected target zones and source zones mapping. If the selected multi-source zones exceed the last clonable target zone, the radio displays <#>...

  • Page 57: Remote Monitor

    68012002064-HD Chapter 7:  Advanced Features Remote Monitor This feature allows the Dispatch Operator to turn on the microphone of a targeted radio with a subscriber alias or ID. When the remote monitor feature is activated, the audio transmission can be configured in Customer Programming Software (CPS) to route the audio to the radio internal microphone, wired Remote Speaker Microphone (RSM), or Bluetooth wireless microphone.

  • Page 58: Adding A Contact To A Call List

    68012002064-HD Chapter 7:  Advanced Features 3. Press the Menu Select button directly below Optn and proceed to the next step. Call and press the Menu Select button directly below to select the call type. 6. Hold the radio vertically 1 to 2 inches (2.5 to 5.0 cm) from your mouth. 7.

  • Page 59: Viewing Details Of A Contact

    68012002064-HD Chapter 7:  Advanced Features 4. Press the Menu Select button directly below to remove the entry from the Call List, or to cancel and return to the main display of Contacts. The display shows Please wait momentarily before showing <Entry>...

  • Page 60: Editing The Scan List

    68012002064-HD Chapter 7:  Advanced Features 7.5.3 Editing the Scan List When and where to use: This feature allows you to change scan list members and priorities. Procedure: 1. Perform one of the following actions: Long press the preprogrammed Scan List Programming button (side button). ●...

  • Page 61: Viewing And Changing The Priority Status

    68012002064-HD Chapter 7:  Advanced Features to select more list members whose scan status you want to change. ● Use the 16-Position Select knob to select another scan list member. ● 5. Move the Scan List Programming switch out of programming position. Press to exit scan list programming and return to the Home screen.

  • Page 62: Making A Dynamic Priority Change (Conventional Scan Only)

    68012002064-HD Chapter 7:  Advanced Features 7.6.2 Making a Dynamic Priority Change (Conventional Scan Only) When and where to use: While the radio is scanning, the dynamic priority change feature allows you to temporarily change any channel in a scan list (except for the Priority-One channel) to the Priority-Two channel. This change remains in effect until scan is turned off.

  • Page 63: Receiving A Call Alert Page

    68012002064-HD Chapter 7:  Advanced Features Depending on how your radio is programmed, if there is no answer after the maximum ring time or when you press the PTT button for an Enhanced Private Call, the radio automatically sends a call alert page. NOTE: This feature must be programmed by a qualified radio technician.

  • Page 64: Recent Calls

    68012002064-HD Chapter 7:  Advanced Features If the call alert page is not acknowledged, you hear a low tone and the display shows acknowledge . Press the Menu Select button directly below to return to the main screen of Contacts. Sending a call alert page using the radio menu Call ●...

  • Page 65: Deleting Calls

    68012002064-HD Chapter 7:  Advanced Features d. To return to the Home screen, press the Menu Select button directly below , press or the Exit PTT button. Viewing recent calls using the radio menu: ● or to Rcnt b. Press the Menu Select button directly below Rcnt to access the Recent Calls...

  • Page 66: Saving And Playback Calls

    68012002064-HD Chapter 7:  Advanced Features 7.8.3.1 Saving and Playback Calls When and where to use: Perform one of the following to save and play back the recorded calls. You can use the options interchangeably depending on your preference and the programmed functions. Procedure: Playback and saving the recorded calls using the radio menu: ●...

  • Page 67: In-Call User Alert

    68012002064-HD Chapter 7:  Advanced Features Radio displays the playback status. NOTE: Received call overwrites the ongoing record playback. User can short press the programmable button within three seconds to continue the playback and ignore the receiving call. User can short press the programmable button to trigger playback when the radio is receiving call to overwrite the receiving call.

  • Page 68: Emergency Operation

    68012002064-HD Chapter 7:  Advanced Features 4. Release PTT to listen. Result: 7.11 Emergency Operation The Emergency feature is used to indicate a critical situation. An emergency signal overrides any other communication over the selected channel. Your radio supports the following Emergency modes: Emergency Alarm ●...

  • Page 69: Emergency Keep-Alive

    68012002064-HD Chapter 7:  Advanced Features Scenario Outcome The display for Model 3.5 and Model 2.5 shows ● No emergency The display for Model 1.5 shows NO EMERG ● If you change to a channel or mode with Emergen‐ the Emergency Alarm and/or Emergency Call con‐ cy capability while in Emergency operation, tinues on the new channel or mode.

  • Page 70: Remote Emergency

    68012002064-HD Chapter 7:  Advanced Features Radio Side Button 1 and accessory Orange button. ● Accessory 1-Dot Button and radio Top (Orange) button. ● Accessory 1-Dot Button and accessory Orange button. ● 7.11.5 Remote Emergency The Remote Emergency feature allows you to remotely launch the emergency feature on a target radio. You can send the Remote Emergency request to radios from recently transmitted or received calls that are stored.

  • Page 71: Filtering Remote Emergency Contacts

    68012002064-HD Chapter 7:  Advanced Features Procedure: To exit the emergency operation, press and hold the programmed Emergency button. 7.11.5.4 Filtering Remote Emergency Contacts This feature allows you to filter contacts. Procedure: 1. Press the programmed Remote Emergency button. 2. Press the Fltr menu item button. Result: Your radio displays the filtered call list.

  • Page 72: Sending An Emergency Call With Hot Mic (Trunking Only)

    68012002064-HD Chapter 7:  Advanced Features You hear a short low-pitched tone to indicate that the selected channel does not support ● emergency and rejects to launch emergency mode. 2. Hold the radio vertically 1 to 2 inches (2.5 to 5.0 cm) from your mouth. 3.

  • Page 73: Sending An Emergency Alarm And Call With Hot Mic

    68012002064-HD Chapter 7:  Advanced Features You receive no acknowledgment. The display shows No acknowledge ● You press the PTT button while in the Emergency Alarm mode. ● If unsuccessful, you hear the radio sounds a short low-pitched tone to indicate the selected channel does not support emergency and rejects to launch emergency mode.

  • Page 74: Emergency Find Me

    68012002064-HD Chapter 7:  Advanced Features 2. Perform one of the following actions: Press and hold the preprogrammed Emergency button for about a second to exit the Silent ● Emergency Alarm mode. Press and release the PTT button to exit the Silent Emergency Alarm mode and enter regular ●...

  • Page 75: Entering Fireground Zone Channel (Conventional)

    68012002064-HD Chapter 7:  Advanced Features Automatic response to Polling ● Response to Evacuation commands ● Pressing the PTT button to make voice transmission ● Sending an Emergency Alarm and Call ● Entering or Exiting a Trunking Talkgroup ● 7.12.1 Entering Fireground Zone Channel (Conventional) Procedure: 1.

  • Page 76: Sending Evacuation Tone

    68012002064-HD Chapter 7:  Advanced Features Press the radio Top Side button. ● Press the RSM Side Button 1 if the radio is connected to RSM. ● Press the PTT button. PTT button must be configured in Customer Programming Software (CPS) ●...

  • Page 77: Fall Alert

    68012002064-HD Chapter 7:  Advanced Features Emergency Call De-Key Sidetone The radio sounds an alert tone to remind you that the Emergency Mode is still active after you release the PTT button for an Emergency call transmission. The volume of loudness depends on the maximum tone volume set in your radio profile.

  • Page 78: Testing Fall Alert

    68012002064-HD Chapter 7:  Advanced Features The alert tone is inhibited when you change to a channel with Emergency but no Fall Alert feature. ● The current alert tone is inhibited and is replaced with a different alert tone when you change to a channel ●...

  • Page 79: Selecting Or Changing The Ars Mode

    68012002064-HD Chapter 7:  Advanced Features 7.16.1 Selecting or Changing the ARS Mode When and where to use: The following methods are options on how to select or change the ARS Mode. The result of all the methods is the same. You can use the options interchangeably depending on your preference and the programmed functions.

  • Page 80: Logging Out

    68012002064-HD Chapter 7:  Advanced Features to scroll through the list of predefined user names. Press the Menu Select button directly ● below to select the predefined username. Logn Press and hold to scroll through the list of predefined user names at a fast scroll rate. ●...

  • Page 81: Sending A Quick Text Message

    68012002064-HD Chapter 7:  Advanced Features Text Messaging Service (TMS) allows you to send and receive messages and run database queries directly from your radios. The maximum number of characters allowed for a text message is 200 characters. The types of text messages available are: A new text message (free form message).

  • Page 82: Appending A Priority Status To A Text Message

    68012002064-HD Chapter 7:  Advanced Features Before sending your message, you can add a priority status, request reply, or both to your message. 7.17.2.1 Appending a Priority Status to a Text Message When and where to use: NOTE: The Priority Status icon on a message does not imply that the message gets higher priority over the other messages when it is being transmitted.

  • Page 83: Appending A Priority Status And A Reply Request To A Text Message

    68012002064-HD Chapter 7:  Advanced Features 7.17.2.5 Appending a Priority Status and a Reply Request to a Text Message Procedure: 1. Press the Menu Select button directly below Optn Mark Important and press the Menu Select button directly below to indicate that the message is important.

  • Page 84: Viewing A Text Message From The Inbox

    68012002064-HD Chapter 7:  Advanced Features 7.17.2.8 Viewing a Text Message from the Inbox When and where to use: The Inbox can hold up to 30 messages. NOTE: to read the message if the content fills more than one screen. Procedure: 1.

  • Page 85: Sent Text Messages

    68012002064-HD Chapter 7:  Advanced Features Send Message and press the Menu Select button directly below to send the message. Result: The display shows the Send Message screen and Sending msg NOTE: Press the Menu Select button directly below Back at any time to return to the previous screen. You can append a priority status and/or a request reply to your message.

  • Page 86: Deleting A Text Message

    This feature only supports Model 3.5 and Model 2.5. The ASTRO 25 Advanced Messaging Solution allows you to quickly send and receive messages and run database queries directly from your data-enabled Motorola Solutions two-way radios. Federal mandate requires Two-Factor Authentication when querying Federal and State databases.

  • Page 87: Logging In Using The Two-Factor Authentication

    68012002064-HD Chapter 7:  Advanced Features This feature allows you to log in and authenticate yourself with a username, unit ID, password, and passcode. The user login feature enables the recipient of your message to identify you as the sender by assigning a username to your message.

  • Page 88: Logging Out Of Two-Factor Authentication

    68012002064-HD Chapter 7:  Advanced Features 5. Press the Menu Select button directly below Logn If only one-factor is enabled, the display shows 1F logged at the status. The login operation is complete. If login fails, the display shows momentary . The display returns to User Login screen. Login failed 6.

  • Page 89: Receiving A Query

    68012002064-HD Chapter 7:  Advanced Features To access this feature using the preprogrammed button, press the preprogrammed TMS Query ● button and proceed to step To access this feature using the menu, proceed to the next step. ● or to and press the Menu Select button directly below to access the TMS feature screen.

  • Page 90: Secure Operations

    68012002064-HD Chapter 7:  Advanced Features 7.19 Secure Operations Secure radio operation provides the highest commercially available level of voice security on both trunked and conventional channels. By default, the radio automatically enters the encrypted environment without having to manually select or clear the secure transmission.

  • Page 91: Multikey Feature

    68012002064-HD Chapter 7:  Advanced Features For first-time usage, turn on the radio for a minimum of three hours before you remove the battery. Else ● the radio may not be able to retain its key for 30 seconds. Procedure: 1. Attach the KVL to your radio. The display shows Keyloading and all other radio functions, except for power down, backlight, and...

  • Page 92: Selecting Keysets

    68012002064-HD Chapter 7:  Advanced Features Turn the 16-Position Select knob to exit. ● NOTE: When the selected key is erased, you hear a momentary keyfail tone and the display shows Key fail When the selected key is not allowed, you hear a momentary illegal key tone and the display shows Illegal key 7.19.3.4...

  • Page 93: Requesting An Over-The-Air Rekey

    68012002064-HD Chapter 7:  Advanced Features to the required option and press the Menu Select button directly below e. Select Erase all keys? Erase single key? by pressing the Menu Select button below erase the encryption key(s) in the radio. You can return to the previous screen by pressing the Menu Select button below Erasing the single key in radios with the single-key option and erasing all keys in radios with the ●...

  • Page 94: Infinite Ukek Retention

    68012002064-HD Chapter 7:  Advanced Features 7.19.3.8 Infinite UKEK Retention This feature enables Unique Key Encryption Key (UKEK) to be permanently stored in the radio even when all the encryption keys are erased. Without this UKEK key, the radio cannot be rekeyed over the air. The Infinite UKEK Retention settings can be different for each secure profile.

  • Page 95: Outdoor Location Feature

    68012002064-HD Chapter 7:  Advanced Features If adequate signals from multiple satellites are available, your GPS feature only provides an approximate location, usually within 10 meters from your actual location, but sometimes farther away. Sometimes, the GPS feature cannot complete a location calculation successfully. You will then see a message indicating that your radio cannot connect to enough visible satellites.

  • Page 96: Mgrs Coordinates

    68012002064-HD Chapter 7:  Advanced Features 7.21.3 MGRS Coordinates This feature only supports Model 3.5 and Model 2.5. Military Grid Reference System (MGRS) can only be enabled through Customer Programming Software (CPS) configuration. When the MGRS coordinate is enabled, all location coordinates are displayed in the MGRS format, including the editable locations in GPS.

  • Page 97: Saving A Waypoint

    68012002064-HD Chapter 7:  Advanced Features 2. Press the Menu Select button directly below 3. Press the Menu Select button directly below Optn Loc Format and press the Menu Select button directly below to the preferred location format and press the Menu Select button directly below Result: The front display shows the location with the selected format.

  • Page 98: Deleting A Single Saved Waypoint

    68012002064-HD Chapter 7:  Advanced Features 4. Press the Menu Select button directly below Optn 5. To view the MGRS or latitude/longitude location, time and date of the selected waypoint, View and press the Menu Select button directly below 6. To return to the previous screen, press the Menu Select button directly below Back , or to return to the Home screen, press...

  • Page 99: Measuring The Distance And Bearing From A Saved Waypoint

    68012002064-HD Chapter 7:  Advanced Features 7.21.10 Measuring the Distance and Bearing from a Saved Waypoint Prerequisites: Ensure your radio shows the current location on the screen. Procedure: 1. Press the Menu Select button directly below Optn Dist frm here and press the Menu Select button directly below The display shows a list of waypoints.

  • Page 100: Mission Critical Geofence (Astro 25 Trunking)

    68012002064-HD Chapter 7:  Advanced Features Longitude and latitude ● NOTE: If the transmitting radio is stale at the location after a period of time, the receiving radio display shows the last known location. If the transmitting radio does not have GPS, or the receiving radio could not decode the GPS signal of the received signal, the receiving radio display shows the location as unknown.

  • Page 101: Mission Critical Geofence

    68012002064-HD Chapter 7:  Advanced Features The following procedure guides you to exit the text message received. Procedure: Press the Menu Select button below Exit to return to Home screen. Result: The other operations are the same as normal dynamic regroup command. When the radio exits the Geofence area, your radio reverts to original channel or newly assigned talkgroup.

  • Page 102: Trunking System Controls

    68012002064-HD Chapter 7:  Advanced Features preprogrammed VA tone. The radio displays the new channel and a message is received to indicate the changes. 7.23 Trunking System Controls This chapter explains the trunking system control features in your radio. 7.23.1 Operating in Failsoft System When and where to use: The failsoft system ensures continuous radio communication during a trunked system failure.

  • Page 103: Site Search

    68012002064-HD Chapter 7:  Advanced Features 7.23.5 Site Search When searching for a site, your radio is inoperable. In the site search mode, your radio scans for trunked control channels but has yet to connect to the trunking system or reach other trunking states. Other trunking states are such as Out of Range and Imbalanced Coverage.

  • Page 104: Mission Critical Wireless Bluetooth® Wireless Technology

    Obstacles that can cause an obstruction in the line-of-sight include trees, buildings, mountains, cars, and others. For high degree of reliability, Motorola Solutions recommends to NOT separate the radio and the accessory. At the fringe areas of reception, both voice and tone quality will start to sound "garbled" or "broken". To correct this problem, simply position the accessory and radio closer to each other (within the 10 meter defined range) to re-establish clear audio reception.

  • Page 105: Pin Authentication In Pairing

    68012002064-HD Chapter 7:  Advanced Features 2. Place the accessory close to the radio aligning the Bluetooth Pairing Location (a blue dot) on the radio to the Bluetooth Pairing Location (a blue dot) on the accessory. If the pairing process is successful, you hear an incremental-pitched tone. The radio begins to connect to the device.

  • Page 106: Pairing The Authentication Pin With The Generated Numeric Pin

    68012002064-HD Chapter 7:  Advanced Features When the PIN authentication timer expires, the display shows <Device Friendly Name>pair canceled and return to Home screen. If successful, the display shows Pairing in progress..<Device Friendly Name> paired followed by <Device Friendly Name>connected If unsuccessful, one of the following scenarios will occur: The display shows (if the pairing timer expires).

  • Page 107: Responder Alert Sensors

    68012002064-HD Chapter 7:  Advanced Features 4. If there are devices being paired or connected, along the list of <Device Friendly Name> see the status of each device. If there are no active Bluetooth devices being paired or connected, the display shows No devices 5.

  • Page 108: Weapon Fired Sensor

    68012002064-HD Chapter 7:  Advanced Features 7.24.4.2 Weapon Fired Sensor This feature allows the radio to send an Over-The-Air (OTA) notification when a weapon enabled with the sensor is fired. The event is immediately sent to the system to alert the dispatcher of the weapon fired incident.

  • Page 109: Disabling The Sensor Permanently

    68012002064-HD Chapter 7:  Advanced Features 7.24.4.5.2 Disabling the Sensor Permanently Procedure: 1. Long-press the preprogrammed Sensor button or the preprogrammed Menu Select button to permanently disable the sensors. A tone sounds and the radio displays Sensor Off . While in this state, no events is reported over-the- air (OTA), regardless of how many times the gun is drawn, re-inserted or weapon is fired.

  • Page 110: Voice Announcement

    68012002064-HD Chapter 7:  Advanced Features If you choose to accept, the display shows Programming Dont power off to indicate that the upgrade ● is about to begin. The radio resets to install the upgrade. In the case of configuration data upgrade, the process only takes a few seconds.

  • Page 111: Sending Ssa Notification To All Sites

    68012002064-HD Chapter 7:  Advanced Features 2. Press the Menu Select button directly below The display shows the Site Alert screen. Start Alert and press the Menu Select button directly below The display shows the Select Site screen. to the desired Site Alias. Press the Menu Select button directly below The display shows the Select Alert screen.

  • Page 112: Sending Ssa Notification To All Available Sites

    68012002064-HD Chapter 7:  Advanced Features 7.27.3 Sending SSA Notification to All Available Sites Procedure: or to 2. Press the Menu Select button directly below The display shows the Site Alert screen. Start Alert and press the Menu Select button directly below The display shows the Select Site screen.

  • Page 113: Stopping Ssa Notification Of All Sites

    68012002064-HD Chapter 7:  Advanced Features 7.27.5 Stopping SSA Notification of All Sites Procedure: or to 2. Press the Menu Select button directly below The display shows the Site Alert screen. Stop Alert and press the Menu Select button directly below The display shows the Select Site screen.

  • Page 114: Wi-Fi

    68012002064-HD Chapter 7:  Advanced Features 7.28 Wi-Fi You can connect your radio to a Wi-Fi network for wireless programming and SmartConnect features. Your service administrator programs the Wi-Fi Service Set Identifier (SSID) or network name that your radio can connect to. 7.28.1 Turning Wi-Fi On or Off When and where to use: Do one of the following to turn Wi-Fi on or off.

  • Page 115: Checking The Wi-Fi Configuration And Status Of The Radio

    68012002064-HD Chapter 7:  Advanced Features 7.28.3 Checking the Wi-Fi Configuration and Status of the Radio Procedure: 1. Perform one of the following actions: Long press the preprogrammed Wi-Fi button. ● or to WiFi and press the Menu Select button directly below WiFi ●...

  • Page 116: Selecting The Power Level

    68012002064-HD Chapter 7:  Advanced Features When and where to use: This feature allows twice as many zones to be accessed from a switch, doubling the amount of switch positions. Procedure: Use the programmed Basic Zone Bank button to toggle the position between Bank 1 and Bank 2. The top display shows the status icons ( , or ) or the zone name based on the bank and...

  • Page 117: Selecting An Enhanced Zone Bank

    68012002064-HD Chapter 7:  Advanced Features Do one of the following to select a radio profile. You can use the options interchangeably depending on your preference and the programmed functions. Procedure: Selecting a radio profile using the preprogrammed Profile button: ● a.

  • Page 118: Selecting The Audio Speaker

    68012002064-HD Chapter 7:  Advanced Features This feature allows you to display or hide the radio alias (name). Procedure: Press the MyID menu item. Result: The display shows momentary Radio ID off , and the radio alias disappears from the Home screen or the display shows momentary Radio ID on , and the radio alias appears on the Home screen.

  • Page 119: Locking And Unlocking The Keypad And Controls

    68012002064-HD Chapter 7:  Advanced Features You can also maintain a minimum backlight level on the radio front display, depending on how your radio is programmed. NOTE: The backlight setting also affects the Menu Select buttons and Navigation button backlighting accordingly.The backlight setting also affects the Menu Select buttons, the Navigation button, and the keypad backlighting accordingly.

  • Page 120: Using The Time-Out Timer

    68012002064-HD Chapter 7:  Advanced Features Do one of the following to turn Voice Mute on or off. You can use the options interchangeably depending on your preference and the programmed functions. Procedure: Turning Voice Mute off or on using the preprogrammed Voice Mute button: ●...

  • Page 121: Conventional Squelch Operation

    68012002064-HD Chapter 7:  Advanced Features 2. Press the Menu Select button directly below Clck The display shows the current setting of the radio. 3. Press the Menu Select button directly below Edit The first item blinks. 4. Perform one of the following actions: to change the selected item.

  • Page 122: Using Conventional Squelch Operation Features

    68012002064-HD Chapter 7:  Advanced Features 7.29.13.1 Using Conventional Squelch Operation Features Procedure: or to 2. Press the Menu Select button directly below The display shows Squelch XX , where is the value for the current squelch. 3. Perform one of the following actions: Press the Menu Select button directly below “...

  • Page 123: Transmit Inhibit

    68012002064-HD Chapter 7:  Advanced Features Mode Description Transmit Inhibit on Busy Channel with Carrier You cannot transmit if traffic is detected on the channel. Transmit Inhibit on Busy Channel with Wrong You cannot transmit on an active channel with a Squelch Code squelch code or (if secure-equipped) encryption key other than your own.

  • Page 124: General Radio Information

    68012002064-HD Chapter 7:  Advanced Features Switch the preprogrammed Transmit Inhibit switch to Transmit Inhibit disabled position. ● or to TxIn . Press the Menu Select button below TxIn ● Press the Transmit Inhibit programmable button. ● NOTE: If the user has disabled TX Inhibit using the softkey and then moves the switch to the position where TX Inhibit is enabled, the new value overwrites the menu value.

  • Page 125: Viewing The Ip Information

    68012002064-HD Chapter 7:  Advanced Features Codeplug Alias (Optional) ● NOTE: To return to the Home screen, press at any time. Procedure: 1. Perform one of the following actions: Press the preprogrammed Info button. ● or to Info and press the Menu Select button directly below Info ●...

  • Page 126: Front Panel Programming

    68012002064-HD Chapter 7:  Advanced Features Programmable Features on page 22 for more information on the various programmable features of your radio. Procedure: 1. Perform one of the following actions: Press the preprogrammed Info button. ● or to Info and press the Menu Select button directly below Info ●...

  • Page 127: Changing Password (Optional)

    7.29.19.2 Changing Password (Optional) This feature only supports Model 3.5 and Model 2.5. Radios from the Motorola Solutions factory are provisioned with a blank password. Prerequisites: To access the protected channels, press OK when the Enter Old Password prompts you to change the password.

  • Page 128: Changing A Channel Parameter

    68012002064-HD Chapter 7:  Advanced Features 7.29.19.4 Changing a Channel Parameter Procedure: 1. Press or to and press the Menu Select button directly below The radio displays the Enter password screen 2. Enter the password and press the Menu Select button directly below to scroll through the various information.
  • Page 129 68012002064-HD Chapter 7:  Advanced Features Parameter Editing Keys Value Tx Type ANALOG/ DIGITAL Bandwidth 25kHz/ 20kHz/ 12.5kHz Protect ON/OFF Tx Deviation 5.0 kHz/4.0 kHz/2.5 kHz Power Level High/Low Hot Keypad ON/OFF Busy LED ON/OFF Low Batt LED ON/OFF MPL Enable Disabled/Rx/ Tx/All Scan List...

  • Page 130: Chapter 8: Accessories

    68012002064-HD Chapter 8:  Accessories Chapter 8 Accessories Not all accessories are FCC certified to operate with all radio models, band splits, or both. See the radio price pages for a list of FCC certified accessories or contact your sales representative for accessory compatibility. https://www.motorolasolutions.com to know more about the accessories supported by this radio.

  • Page 131: Legal And Compliance Statements

    Furthermore, Motorola Solutions reserves the right to change any products to improve readability, function, or design. Motorola Solutions does not assume any liability arising out of the applications or use of any product or circuit described herein; nor does it cover any license under its patent rights, nor the rights of others.

  • Page 132: Important Safety Information

    (e.i.r.p.) is not more than that necessary for successful communication. This radio transmitter is approved by ISED to operate with a Motorola Solutions-approved antenna with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

  • Page 133: Fcc Licensing Information

    Applying for Canadian License The operation of your Motorola Solutions radio is subject to the Radio communications Act and must comply with rules and regulations of the Federal Government's department of Innovation, Science, and Economic Development Canada (ISED).

  • Page 134: Ised Wlan Statement

    68012002064-HD Legal and Compliance Statements ISED WLAN Statement CAUTION: 1. The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; 2. For devices with detachable antenna(s), the maximum antenna gain permitted for devices in the bands 5250–5350 MHz and 5470–5725 MHz shall be such that the equipment still complies with the e.i.r.p.

  • Page 135: Maritime Radio Use In The Vhf Frequency Range

    68012002064-HD Maritime Radio Use in the VHF Frequency Range Maritime Radio Use in the VHF Frequency Range Special Channel Assignments Emergency Channel If you are in imminent and grave danger at sea and require emergency assistance, use VHF Channel 16 to send a distress call to nearby vessels and the United States Coast Guard.

  • Page 136: Table 8: Vhf Marine Channel List

    68012002064-HD Maritime Radio Use in the VHF Frequency Range in the simplex mode on the ship station transmitting frequencies specified in the 156.025–157.425 ○ MHz frequency band, and in the semiduplex mode on the two frequency channels specified in the table below. ○...
  • Page 137 68012002064-HD Maritime Radio Use in the VHF Frequency Range 157.400 162.000 156.025 160.625 156.075 160.675 156.125 160.725 156.175 160.775 156.225 160.825 156.275 160.875 156.325 160.925 67** 156.375 156.375 156.425 156.425 156.475 156.475 156.575 156.575 156.625 – 156.675 156.675 156.725 156.725 77** 156.875 –...

  • Page 138: Declaration Of Compliance For The Use Of Distress And Safety Frequencies

    68012002064-HD Maritime Radio Use in the VHF Frequency Range Declaration of Compliance for the Use of Distress and Safety Frequencies The radio equipment does not employ a modulation other than the internationally adopted modulation for maritime use when it operates on the distress and safety frequencies specified in RSS-182 Section 5.4. Technical Parameters for Interfacing External Data Sources RS232...

  • Page 139: Limited Warranty

    Product Accessories One (1) Year MOTOROLA SOLUTIONS, at its option, will at no charge either repair the Product (with new or reconditioned parts), replace it (with a new or reconditioned Product), or refund the purchase price of the Product during the warranty period provided it is returned in accordance with the terms of this warranty.

  • Page 140: Ii. General Provisions

    This warranty sets forth the full extent of MOTOROLA SOLUTIONS' responsibilities regarding the Product. Repair, replacement, or refund of the purchase price, at MOTOROLA SOLUTIONS’s option, is the exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.

  • Page 141: Vi. Patent And Software Provisions

    1. that MOTOROLA SOLUTIONS will be notified promptly in writing by such purchaser of any notice of such claim, 2. that MOTOROLA SOLUTIONS will have sole control of the defense of such suit and all negotiations for its settlement or compromise, and 3.

  • Page 142: Viii. For Australia Only

    This provision applies to products and services supplied by Motorola Solutions to consumers within the meaning of the Australian Consumer Law. This warranty is given by Motorola Solutions Australia Pty Limited (ABN16 004 742 312) of Tally Ho Business Park, 10 Wesley Court. Burwood East, Victoria. Our goods come with guarantees that cannot be excluded under the Australia Consumer Law.

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