Motorola solutions APX 4000 2 User Manual
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Motorola solutions APX 4000 2 User Manual

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APX TWO-WAY RADIOS
APX 4000 Model 2 User
Guide
AUGUST 2023
*68012004057*
68012004057-HV
©
2023 Motorola Solutions, Inc. All rights reserved

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Summary of Contents for Motorola solutions APX 4000 2

  • Page 1 APX TWO-WAY RADIOS APX 4000 Model 2 User Guide AUGUST 2023 *68012004057* 68012004057-HV © 2023 Motorola Solutions, Inc. All rights reserved...

  • Page 2: Intellectual Property And Regulatory Notices

    License Rights The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

  • Page 3: Table Of Contents

    68012004057-HV Contents Contents Intellectual Property and Regulatory Notices............2 List of Tables......................11 Software Version.......................12 Chapter 1: Read Me First..................13 1.1 Notations Used in This Manual....................13 1.2 Radio Care..........................13 1.2.1 Cleaning Your Radio....................15 1.2.2 Cleaning the External Surface of the Radio.............15 1.2.3 Radio Service and Repair..................
  • Page 4 68012004057-HV Contents 4.8 Alert Tones ........................... 34 4.9 Phone Call Displays and Alerts..................... 36 4.10 Display Color Change On Channel..................36 Chapter 5: General Radio Operation..............37 5.1 Selecting a Zone........................37 5.2 Selecting a Radio Channel....................37 5.3 Mode Select Feature......................38 5.3.1 Saving a Zone and a Channel to a Softkey.............
  • Page 5 68012004057-HV Contents 7.1.5 Dynamic Regrouping (Trunking Only) ..............49 7.1.5.1 Classification of Regrouped Radios............49 7.1.5.2 Requesting a Reprogram (Trunking Only)..........50 7.1.6 Dynamic Zone Programming................... 50 7.1.6.1 Entering the Dynamic Zone to Select a Dynamic Channel......50 7.1.6.2 Saving a Channel in the Dynamic Zone from List Selection...... 51 7.1.6.3 Deleting a Channel in the Dynamic Zone...........51 7.1.7 Zone-to-Zone Cloning....................
  • Page 6 68012004057-HV Contents 7.10.2 Emergency Keep-Alive..................65 7.10.3 Exiting Emergency Operation................65 7.10.4 Exiting Emergency as Supervisor (Trunking Only)..........65 7.10.5 Remote Emergency....................66 7.10.5.1 Sending Remote Emergency to Specific Users........66 7.10.5.2 Manually Refreshing the Remote Emergency List........66 7.10.5.3 Receiving Remote Emergency..............66 7.10.6 Sending an Emergency Alarm................
  • Page 7 68012004057-HV Contents 7.15 ASTRO 25 Advanced Messaging Solution................79 7.15.1 Two-Factor Authentication..................79 7.15.1.1 Logging in using the Two-Factor Authentication........79 7.15.1.2 Logging out of Two-Factor Authentication..........80 7.15.2 Sending a Query....................81 7.15.3 Receiving a Query....................82 7.16 Secure Operations.......................82 7.16.1 Selecting Secure Transmissions................82 7.16.2 Selecting Clear Transmissions ................
  • Page 8 68012004057-HV Contents 7.20.3 Out-of-Range Radio....................94 7.20.4 Site Trunking Feature.................... 94 7.20.5 Site Search......................94 7.20.6 Locking and Unlocking a Site.................94 7.20.7 Viewing the Current Site..................95 7.20.8 Changing the Current Site..................95 7.21 Mission Critical Wireless Bluetooth ® Wireless Technology ..........95 7.21.1 Pairing with Low Frequency-Motorola Proximity Pairing (LF-MPP) Feature..95 7.21.2 PIN Authentication in Pairing.................
  • Page 9 Declaration of Compliance for the Use of Distress and Safety Frequencies......126 Technical Parameters for Interfacing External Data Sources............126 Limited Warranty.....................127 MOTOROLA SOLUTIONS COMMUNICATION PRODUCTS........... 127 I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG:..........127 II. GENERAL PROVISIONS:..................... 128 III.
  • Page 10 68012004057-HV Contents V. WHAT THIS WARRANTY DOES NOT COVER:..............128 VI. PATENT AND SOFTWARE PROVISIONS:.................129 VII. GOVERNING LAW:......................129 VIII. For Australia Only.......................130 Glossary........................131...

  • Page 11: List Of Tables

    68012004057-HV List of Tables List of Tables Table 1: LED Indications........................28 Table 2: TMS Status Icons........................31 Table 3: Call Type Icons.........................31 Table 4: Emergency Operation Scenarios....................64 Table 5: Parameter Editing Keys......................117 Table 6: VHF Marine Channel List....................... 124...

  • Page 12: Software Version

    68012004057-HV Software Version Software Version All the features described in the following sections are supported by the software version R31.00.00 or later. Accessing the Radio Information on page 113 to determine the software version of your radio. Contact your system administrator for more details of all the supported features.

  • Page 13: Chapter 1: Read Me First

    68012004057-HV Read Me First Chapter 1 Read Me First This User Guide covers the basic operation of the radio. However, your dealer or system administrator may have customized your radio for your specific needs. Check with your dealer or system administrator for more information.
  • Page 14 68012004057-HV Chapter 1 : Read Me First See the following picture for radio with two knobs. • Never obstruct or cover the vent port, even with a label. • Ensure that no oily substances come in contact with the vent port. •...

  • Page 15: Cleaning Your Radio

    Radio Service and Repair Proper repair and maintenance procedures ensure efficient operation and long-life of this radio. A Motorola Solutions maintenance agreement provides expert service to keep the radio and all other communication equipment in perfect operating condition. A nationwide service organization is provided by Motorola Solutions to support maintenance services.

  • Page 16: Battery Recycling And Disposal

    Chapter 1 : Read Me First Battery Recycling and Disposal In the U.S. and Canada, Motorola Solutions participates in the nationwide Call2Recycle program for battery collection and recycling. Many retailers and dealers participate in this program. For the location of the drop-off facility closest to you, go to http://www.call2recycle.org/...

  • Page 17: Chapter 2: Getting Started

    NOTE: When charging a battery attached to a radio, the radio must be turned off. Procedure: To charge the battery, place the battery (with or without the radio) in a Motorola Solutions- approved charger. The LED on the charger indicates the charging progress. For more information, see the Charger User Guide.

  • Page 18: Attaching The Antenna

    68012004057-HV Chapter 2 : Getting Started Attaching the Antenna Prerequisites: Ensure the radio is turned off before attaching the antenna. Procedure: 1 Set the antenna in the receptacle. 2 Turn the antenna clockwise to attach to the radio. 3 To remove the antenna, turn the antenna counterclockwise. NOTE: When removing the antenna, ensure that the radio is turned off.

  • Page 19: Adjusting The Volume

    68012004057-HV Chapter 2 : Getting Started • If the power-up test is unsuccessful, you see Error XX/YY (XX/YY is an alphanumeric code). NOTE: If the radio fails to power-up after repeating a few times, record the Error XX/YY code and contact your dealer. Codeplug Alias feature is enabled through Customer Programming Software (CPS) configuration to display the codeplug alias as a temporary text during power on.

  • Page 20: Chapter 3: Radio Controls

    68012004057-HV Chapter 3 : Radio Controls Chapter 3 Radio Controls This chapter explains the buttons and functions to control the radio. Radio Parts and Controls APX 4000 with Multi-Function Knob (MFK). Top (Orange) Button This button is usually programmed as the Emergency button. Top Lightbar These radio controls/buttons are programmable.
  • Page 21 68012004057-HV Chapter 3 : Radio Controls Microphone Top Side (Select) Button Use this programmable button to access a programmed function or enable or disable a feature. Push-to-Talk (PTT) Button Press and hold to talk in simplex calls or to initiate a group call, release it to listen. Side Button 1 Use this programmable button to access a programmed function or enable or disable a feature.
  • Page 22 68012004057-HV Chapter 3 : Radio Controls 16-Position Select Knob This knob is usually programmed for channel selection. On/Off/Volume Control Knob Rotate clockwise until you hear a click to turn on the radio. Rotate counterclockwise until you hear a click to turn off the radio. Rotate clockwise to increase the volume.

  • Page 23: Programmable Features

    68012004057-HV Chapter 3 : Radio Controls Side Button 1 Use this programmable button to access a programmed function or enable or disable a feature. Side Button 2 Use this programmable button to access a programmed function or enable or disable a feature.
  • Page 24 68012004057-HV Chapter 3 : Radio Controls Bluetooth Headset PTT Keys up the Bluetooth Headset microphone. Bluetooth Data Devices Pairs your radio with other data devices for data transfer. Bluetooth Clear All Pairing Clears all Bluetooth pairing information on your radio. Bluetooth Inquiry On/Off Enables the Bluetooth Search feature.
  • Page 25 68012004057-HV Chapter 3 : Radio Controls Phone Call Allows you to make and receive calls similar to standard phone calls. Private Call (Trunking Only) Allows a call from one individual radio to another. Private Line Defeat (Conventional Only) Overrides any coded squelch (DPL or PL) that is preprogrammed to a channel. Private Line Disable Allows you to adjust the desired squelch level of the radio.

  • Page 26: Assignable Settings Or Utility Functions

    68012004057-HV Chapter 3 : Radio Controls Text Messaging Service (TMS) Allows you to access the Text Messaging Service (TMS) menu. TMS Quick Text Selects a predefined message. User Allows you to log on to the server with a personally identifiable user name. Zone Select Selects a zone from the switch.

  • Page 27: Chapter 4: Status Indicators

    68012004057-HV Status Indicators Chapter 4 Status Indicators This section explains the status indicators of the radio. Battery Charge Status Your radio indicates the battery charge status through LED, sounds, and the battery icon on the display. You can also check the battery charge status by using the menu entry. Battery Protection is activated when the battery is low or operating in extremely low temperatures to extend radio communication.

  • Page 28: Hazloc Battery Type Detection

    68012004057-HV Chapter 4 : Status Indicators Procedure: to Batt. 2 Press the Menu Select button directly below Batt. Your radio displays the following result: Charge Percentage Percentage of current battery capacity. Remaining Capacity Remaining power of the battery in mAh. Estimated Charges Number of charges cycles the battery has gone through.

  • Page 29: Status Icons

    68012004057-HV Chapter 4 : Status Indicators Indication Status Solid yellow Radio is receiving in both trunking and conventional clear mode. NOTE: The yellow LED illuminates only when the Busy LED feature is enabled through Customer Programming Software (CPS). Blinking yellow Radio is receiving a secured transmission.
  • Page 30 68012004057-HV Chapter 4 : Status Indicators Icon Description The radio is set at Low power. The radio is scanning a scan list. Blinking dot The radio detects activity on the designated Priority-One channel. Steady dot The radio detects activity on the designated Priority-Two channel. The vote scan feature is enabled.

  • Page 31: Tms Status Icons

    68012004057-HV Chapter 4 : Status Indicators Icon Description Turn the Multi-Function Knob to turn the volume up or down. TMS Status Icons This feature only supports Model 3.5 and Model 2.5. Text Messaging Service (TMS) icons appear on the radio display when you send and receive text messages.

  • Page 32: Top Lightbar Indicator

    68012004057-HV Chapter 4 : Status Indicators Icon Description A mobile number. A mobile number added to a Call List. A landline phone number. A landline phone number added to a Call List. An incoming call or data. An outgoing call or data. An incoming emergency call.

  • Page 33: Intelligent Lighting Indicators

    68012004057-HV Chapter 4 : Status Indicators The lightbar blinks green when the MFK is using the secondary feature. See Multi-Function Knob (MFK) to understand the functionality of MFK. The lightbar turn into solid color of orange, red, or green depending on the status of Intelligent Lighting. Intelligent Lighting Indicators on page 33 for different status of Intelligent Lighting.

  • Page 34: Alert Tones

    68012004057-HV Chapter 4 : Status Indicators Alert Tones Your radio uses alert tones to inform you of the condition of your radio. The following table lists these tones and when they occur. You Hear Tone Name Heard Short, Low- Radio Self Test Fail When radio fails its power-up self test.
  • Page 35 68012004057-HV Chapter 4 : Status Indicators You Hear Tone Name Heard A Group of Failsoft When the trunking system fails. Medium- Automatic Call Back When voice channel is available from previous request. Pitched Keyfail When encryption key has been lost. Tones Console Acknowledge When status, emergency alarm, or reprogram request...

  • Page 36: Phone Call Displays And Alerts

    68012004057-HV Chapter 4 : Status Indicators You Hear Tone Name Heard Unique Multi-Function Knob When Multi-Function Knob is toggled to secondary fea- Low-High Enters Secondary ture. Tone Feature Unique Multi-Function Knob When Multi-Function Knob is toggled to exit secondary High-Low Exits Secondary Fea- feature and return to primary feature or when secon- Tone...

  • Page 37: Chapter 5: General Radio Operation

    68012004057-HV General Radio Operation Chapter 5 General Radio Operation This chapter explains the general operations of your radio. Selecting a Zone When and where to use: A zone is a group of channels. Do one of the following to select a radio channel.

  • Page 38: Mode Select Feature

    68012004057-HV Chapter 5 : General Radio Operation a. Rotate the preprogrammed 16–Position Select Knob to the desired channel. • Select a channel using the radio menu Chan : to Chan. b. Press the Menu Select button directly below Chan . to the required channel.

  • Page 39: Receiving And Responding To A Radio Call

    68012004057-HV Chapter 5 : General Radio Operation Procedure: 1 Toggle from your current zone and channel to the required zone and channel. 2 Press and hold the button you desire to program. You hear a short, medium-pitched tone when the zone and channel is saved. If the Preconfigurable Preset Zone and Channel field is disabled, a negative tone sounds.

  • Page 40: Receiving And Responding To A Telephone Call (Trunking Only)

    68012004057-HV Chapter 5 : General Radio Operation When you receive a Private Call, you hear two alert tones and the LED blinks green. The display shows Call received and the call received icon blinks. Procedure: 1 Perform one of the following actions: •...

  • Page 41: Making A Private Call (Trunking Only)

    68012004057-HV Chapter 5 : General Radio Operation • Turn the 16-Position Select Channel Knob to select the channel with the desired talkgroup. 2 Hold the radio vertically 1 to 2 inches (2.5 to 5.0 cm) from your mouth. 3 Press the PTT button to make the call. The radio shows different indicators based on the system the radio is configured.

  • Page 42: Making An Enhanced Private Call (Trunking Only)

    68012004057-HV Chapter 5 : General Radio Operation 5.5.3 Making an Enhanced Private Call (Trunking Only) Prerequisites: Your radio must be preprogrammed to allow you to use this feature. When and where to use: This feature allows you to send an individual Call Alert Page if there is no answer from the target radio.

  • Page 43: Switching Between Repeater Or Direct Operation Button

    68012004057-HV Chapter 5 : General Radio Operation • to the required phone number. 3 Press the PTT button to dial the phone number. 4 Hold the radio vertically 1 to 2 inches (2.5 to 5.0 cm) from your mouth. 5 When your call is answered, press and hold the PTT button to talk. Release the PTT button to listen.

  • Page 44: Monitoring Conventional Mode

    68012004057-HV Chapter 5 : General Radio Operation a. Select the desired zone and channel. b. Listen for a transmission. c. Adjust the Volume Control Knob if necessary. d. Press and hold the PTT button to transmit. The LED lights up solid red. e.

  • Page 45: Chapter 6: Additional Performance Enhancement

    SecureNet allows you to perform secured communications on an Analog or Motorola Data Communication (MDC) channel. P25 Digital Vehicular Repeater System Motorola Solutions offers an MSI Certified APX compatible, third party, P25 Digital Vehicular Repeater System (DVRS). This provides low-cost portable radio coverage in areas where only mobile radio coverage is available.

  • Page 46: Conventional Talkgroup And Radio Scan Enhancements

    68012004057-HV Chapter 6 : Additional Performance Enhancement DVRS can also work with SmartConnect to use broadband coverage for the in-vehicle mobile. Portable radios communicate through the in-vehicle mobile to the system through the LTE, Satellite, or Wi-Fi connection. This extends the system coverage when you are away from the vehicle. Conventional Talkgroup and Radio Scan Enhancements Enhancements have been made to the Conventional Talkgroup at the system to improve the Scan feature operation significantly when multiple agencies are using a single conventional radio frequency...

  • Page 47: Chapter 7: Advanced Features

    68012004057-HV Advanced Features Chapter 7 Advanced Features This chapter explains the operations of the features available in your radio. Advanced Call Features This chapter explains the operations of the call features available in your radio. 7.1.1 Selective Call (ASTRO Conventional Only) A Selective Call is a call from an individual radio to another individual radio with privacy.

  • Page 48: Talkgroup Call Feature (Conventional Only)

    68012004057-HV Chapter 7 : Advanced Features 4 Press and hold the PTT button to start the Selective Call. The display shows the ID of the target radio. 5 Release the PTT button to listen. 6 Press to return to the Home screen. 7.1.2 Talkgroup Call Feature (Conventional Only) This feature allows you to define a group of conventional system users so that they can share the use...

  • Page 49: Making Priority Dispatch Calls

    68012004057-HV Chapter 7 : Advanced Features 3 Press the PTT button to send the status. When the dispatcher acknowledges, you hear four tones and the display shows Ack received. The radio returns to normal dispatch operation. If no acknowledgment is received, you hear a low-pitched tone and the display shows No acknowledge.

  • Page 50: Requesting A Reprogram (Trunking Only)

    68012004057-HV Chapter 7 : Advanced Features Select Enabled Select-enabled radios are free to change to any available channel, including the dynamic- regrouping channel, once you have selected the dynamic-regrouping position. Select Disabled Select-disabled radios cannot change channels while dynamically regrouped. The radio is forced to remain on the dynamic-regrouping channel.

  • Page 51: Saving A Channel In The Dynamic Zone From List Selection

    68012004057-HV Chapter 7 : Advanced Features • Press the Menu Select button below Exit to exit. If you have selected one of the Dynamic Zone Channels list, the display returns to Home screen with the selected <# Dynamic Zone Channels> shown on the screen. If you have selected Exit without selecting any Dynamic Zone Channels list, the display returns to Home screen without any changes.

  • Page 52: Zone-To-Zone Cloning

    68012004057-HV Chapter 7 : Advanced Features 7.1.7 Zone-to-Zone Cloning Zone Cloning clones conventional zones from one radio to another. You can select the followings zones from a source radio and clone them into a target radio. • Clone enabled zones •...

  • Page 53: Remote Monitor

    68012004057-HV Chapter 7 : Advanced Features Remote Monitor This feature allows the system administrator to turn on the microphone of a targeted radio with a subscriber alias or ID. When remote monitor feature is activated, the audio transmission can be configured in Customer Programming Software (CPS) to route the audio to the radio internal microphone, wired Remote Speaker Microphone (RSM), or Bluetooth wireless microphone.

  • Page 54: Adding A Contact To A Call List

    68012004057-HV Chapter 7 : Advanced Features 6 Hold the radio vertically 1 to 2 inches (2.5 to 5.0 cm) from your mouth. 7 Press the PTT button to initiate the call. During the call, the display shows the subscriber alias. 8 Press and hold the PTT button to talk.

  • Page 55: Viewing Details Of A Contact

    68012004057-HV Chapter 7 : Advanced Features 7.3.4 Viewing Details of a Contact Procedure: to Cnts and press the Menu Select button directly below Cnts . The entries are alphabetically sorted. to the entry you want to view and press the Menu Select button directly below Optn .

  • Page 56: Changing The Scan List Status

    68012004057-HV Chapter 7 : Advanced Features • Long press the preprogrammed Scan List Programming button (side button). • to ScnL then press the Menu Select button directly below ScnL . The display shows the lists that can be changed. to the entry you want to edit. 3 Perform one of the following actions: •...

  • Page 57: Viewing And Changing The Priority Status

    68012004057-HV Chapter 7 : Advanced Features 7.4.5 Viewing and Changing the Priority Status Procedure: Perform one of the following actions: • Press the Menu Select button directly below Sel one or more times to change the priority status of the current displayed channel. •...

  • Page 58: Deleting A Nuisance Channel

    68012004057-HV Chapter 7 : Advanced Features This change remains in effect until scan is turned off. Scan then reverts to the default setting. Procedure: • Making a Dynamic Priority Change using the preprogrammed Dynamic Priority button: a. When the radio locks onto the channel designated as the new Priority-Two channel, press the preprogrammed Dynamic Priority button.

  • Page 59: Receiving A Call Alert Page

    68012004057-HV Chapter 7 : Advanced Features 7.6.1 Receiving a Call Alert Page When and where to use: When you receive a Call Alert page, you hear four repeating alert tones and the LED blinks green. The call received icons blinks and the display shows Page received. Procedure: Press any button to clear the Call Alert page.

  • Page 60: Recent Calls

    68012004057-HV Chapter 7 : Advanced Features to Call . b. Press the Menu Select button directly below Call . to select the alias or ID, and press the PTT button to initiate the call. If the target radio does not respond after a preprogrammed period, the display shows Send page?.

  • Page 61: Deleting Calls

    68012004057-HV Chapter 7 : Advanced Features b. Press the Menu Select button directly below Rcnt to access the Recent Calls feature screen. to scroll through the list. d. To view the recent Emergency calls, press the Menu Select button directly below Emer. Press the Menu Select button directly below All to view back all recent calls.
  • Page 62 68012004057-HV Chapter 7 : Advanced Features a. Press the Menu Select button directly below Rcnt. to Recent Convs and press the Menu Select button directly below Sel to view the recent conversations. to the required call and press the Menu Select button directly below Play. Radio playback the selected call and auto playback the recorded calls in chronological order.

  • Page 63: In-Call User Alert

    68012004057-HV Chapter 7 : Advanced Features Radio displays the playback status. NOTE: Received call overwrites the ongoing record playback. User can short press the programmable button within three seconds to continue the playback and ignore the receiving call. User can short press the programmable button to trigger playback when the radio is receiving call to overwrite the receiving call.

  • Page 64: Emergency Operation

    68012004057-HV Chapter 7 : Advanced Features 7.10 Emergency Operation The Emergency feature is used to indicate a critical situation. An emergency signal overrides any other communication over the selected channel. Your radio supports the following Emergency modes: • Emergency Alarm •...

  • Page 65: Emergency Keep-Alive

    68012004057-HV Chapter 7 : Advanced Features Scenario Outcome • A tone sounds. • The display shows No acknowledge. 7.10.2 Emergency Keep-Alive This feature prevents your radio from turning off when in Emergency mode. If this feature is enabled, you are required to exit Emergency mode before turning off your radio. 7.10.3 Exiting Emergency Operation If an Emergency operation is triggered on your radio, the dispatch console or radios configured as...

  • Page 66: Remote Emergency

    68012004057-HV Chapter 7 : Advanced Features 7.10.5 Remote Emergency The Remote Emergency feature allows you to remotely launch the emergency feature on a target radio. You can send the Remote Emergency request to radios from recently transmitted or received calls that are stored.

  • Page 67: Sending An Emergency Alarm

    68012004057-HV Chapter 7 : Advanced Features 7.10.6 Sending an Emergency Alarm When and where to use: This feature allows you to send a data transmission, which identifies the radio sending the emergency, to the dispatcher. NOTE: The default timer of Emergency button press to activate Emergency is 50 milliseconds. This timer is programmable from 50–6200 milliseconds by a qualified technician.

  • Page 68: Sending An Emergency Alarm With Emergency Call

    68012004057-HV Chapter 7 : Advanced Features Your radio microphone is automatically activated, allowing you to communicate with the group of radios without pressing the PTT button. This activated microphone state is also known as hot mic. The hot mic applies to the first voice transmission from your radio during the Emergency call. For subsequent transmissions in the same Emergency call, you must press the PTT button.

  • Page 69: Sending An Emergency Alarm And Call With Hot Mic

    68012004057-HV Chapter 7 : Advanced Features 7.10.10 Sending An Emergency Alarm and Call with Hot Mic This feature allows you to send an Emergency Alarm and Call with hot mic to a group of radios. When and where to use: Your radio must be programmed for this type of operation. When indirect PTT such as Hot Mic is activated, the audio transmission can be configured in CPS to route the audio to the radio internal microphone, wired RSM microphone, or Bluetooth wireless microphone.

  • Page 70: Man Down (Fall Alert)

    68012004057-HV Chapter 7 : Advanced Features Procedure: Once the tone begins to sound, if the orange button is released the tone continues to alarm on all radios within the talkgroup, until the PTT button is released. NOTE: Radio does not transmit evacuation tone if the radio is in secure mode. 7.12 Man Down (Fall Alert) Man Down (Fall Alert) is a supporting feature of the Emergency operation.

  • Page 71: Testing Fall Alert

    68012004057-HV Chapter 7 : Advanced Features 7.12.2 Testing Fall Alert Prerequisites: Ensure that Fall Alert feature is configured in your radio. Procedure: 1 Turn on the radio, and place it in a vertical position for at least 5 seconds. 2 Lay the radio down in a horizontal position. Postrequisites: If Fall Alert is configured but the condition does not trigger the activation of the feature, send the radio to a qualified technician.

  • Page 72: User Login Feature

    68012004057-HV Chapter 7 : Advanced Features • Selecting or Changing the ARS mode using the 16-Position Select knob: a. Once the zone you want is displayed, turn the preprogrammed 16-Position Select knob to the desired mode. • Selecting or Changing the ARS mode using the radio menu: to Chan .

  • Page 73: Logging Out

    68012004057-HV Chapter 7 : Advanced Features • In ARS Non-Server Mode, the display shows the User Login Indicator icon, the ID, and Logged in, with Logt and Exit. • In non-ARS enabled mode, the display shows Offline, with Logt and Exit. One of the following scenarios occurs: •...

  • Page 74: Sending A Quick Text Message

    68012004057-HV Chapter 7 : Advanced Features 7.14.1 Sending a Quick Text Message When and where to use: Quick Text messages are messages that are predefined and usually consist of messages that are used most frequently. Each Quick Text message has a maximum length of 50 characters. You can select the required text from the Quick Text.

  • Page 75: Removing A Priority Status From A Text Message

    68012004057-HV Chapter 7 : Advanced Features to Mark Important and press the Menu Select button directly below Sel to indicate that the message is important. The priority status icon appears beside the normal message icon on the label bar. 7.14.2.2 Removing a Priority Status from a Text Message Procedure: 1 Press the Menu Select button directly below Optn .

  • Page 76: Receiving A Text Message

    68012004057-HV Chapter 7 : Advanced Features to Mark Important and press the Menu Select button directly below Sel to remove the priority status icon. to No Req Reply and press the Menu Select button directly below Sel to remove the reply status icon. The display shows the normal message icon on the label bar.

  • Page 77: Replying To A Received Text Message

    68012004057-HV Chapter 7 : Advanced Features • Select Del to delete the message. • Select Back to return to the previous screen. NOTE: The icon at the top right corner of the screen indicates the status of the message. Status Indicators on page 27 for more information.

  • Page 78: Deleting A Text Message

    68012004057-HV Chapter 7 : Advanced Features to the required aliases or ID and press the Menu Select button below Sel to view the message. While on the view message screen, press the Menu Select button directly below Optn , Del , or Back to access the option.

  • Page 79: Astro 25 Advanced Messaging Solution

    ASTRO 25 Advanced Messaging Solution The ASTRO 25 Advanced Messaging Solution allows you to quickly send and receive messages and run database queries directly from your data-enabled Motorola Solutions two-way radios. Federal mandate requires Two-Factor Authentication when querying Federal and State databases.

  • Page 80: Logging Out Of Two-Factor Authentication

    68012004057-HV Chapter 7 : Advanced Features • Press and hold to scroll through the list of predefined usernames at a fast scroll rate. Press the Menu Select button directly below Sel to select the predefined username. If the selected predefined username has more than the maximum allowed characters, or an invalid character in it, the display shows momentary Invalid ID.

  • Page 81: Sending A Query

    68012004057-HV Chapter 7 : Advanced Features 2 Select Yes to clear all your private data or select No to keep your private data. If you select Yes, the display shows momentary Private data cleared. 7.15.2 Sending a Query Prerequisites: This feature is available for radio users who have successfully logged in with the Two-Factor Authentication.

  • Page 82: Receiving A Query

    68012004057-HV Chapter 7 : Advanced Features If the message is not sent, you hear a low tone, the display shows Send failed and returns to the main TMS screen. NOTE: The server responds to your query with the required report in text messages. You can append a priority status and/or a request reply to your message.

  • Page 83: Managing Encryption

    68012004057-HV Chapter 7 : Advanced Features • The radio does not transmit until you set the Secure/ Clear switch to the secure position. • You can request to configure the radio to ignore the clear voice or insecured transmission when the radio is in secured transmission. Check with your agent for details. •...

  • Page 84: Selecting Encryption Keys

    68012004057-HV Chapter 7 : Advanced Features 7.16.3.3 Selecting Encryption Keys Procedure: to Key. 2 Press the Menu Select button directly below Key. The display shows the last user-selected and stored encryption key, and the available menu selections. to scroll through the encryption keys. 4 Perform one of the following actions: •...

  • Page 85: Erasing Encryption Keys

    68012004057-HV Chapter 7 : Advanced Features 7.16.3.5 Erasing Encryption Keys Do one of the following to erase the selected encryption keys. You can use the options interchangeably depending on your preference and the programmed functions. Procedure: • Erasing the selected encryption keys using the radio menu: to Eras and press the Menu Select button directly below Eras.

  • Page 86: Radio Inhibit

    68012004057-HV Chapter 7 : Advanced Features Expander Expands the speech while the noise flow remains the same at receiving radio. Random FM Noise Canceller (Flutter Fighter) Reduces the unwanted effects of random FM noise pulses caused by channel fading under high Signal-to-Noise (S/N) conditions such as in a moving transportation.

  • Page 87: Location Format

    68012004057-HV Chapter 7 : Advanced Features The radio also stores four programmed waypoints. These coordinates cannot be deleted. The following table shows the differences between programmable waypoints and programmed waypoints. Programmable Waypoints Programmed Waypoints User-configurable location coordinates. Fixed location coordinates: •...

  • Page 88: Selecting Location Format

    68012004057-HV Chapter 7 : Advanced Features Press the preprogrammed GPS button to toggle the Outdoor Location feature to on or follow the following procedure to access this feature using the radio menu. Procedure: to Loc. 2 Press the Menu Select button directly below Loc. The display shows Location off.

  • Page 89: Saving A Waypoint

    68012004057-HV Chapter 7 : Advanced Features 7.18.6 Saving a Waypoint Prerequisites: Ensure that your radio shows the current location on the screen. Procedure: 1 Press the Menu Select button directly below Optn. 2 Perform one of the following actions: • to Save as Waypt and press the Menu Select button directly below Sel.

  • Page 90: Deleting All Saved Waypoints

    68012004057-HV Chapter 7 : Advanced Features Procedure: 1 Press the Menu Select button directly below Optn. to Waypoints and press the Menu Select button directly below Sel . The display shows a list of waypoints. 3 Perform one of the following actions: •...

  • Page 91: Location Feature In Emergency Mode

    68012004057-HV Chapter 7 : Advanced Features to the required waypoint and press the Menu Select button directly below Sel . The display shows the distance and bearing from the current to the selected coordinates. 7.18.11 Location Feature in Emergency Mode When the Emergency feature is activated, the radio exits the Location menu and returns to the Home screen.

  • Page 92: Entering The Geofence Area

    68012004057-HV Chapter 7 : Advanced Features When your radio enters the predefined Geofence area, your radio receives the Dynamic Regroup command from the system, and immediately connects to a Dynamic Regroup talkgroup. The radio display shows the new selected Dynamic Regrouped talkgroup with green intelligent light for your attention.

  • Page 93: Entering Mission Critical Geofence

    68012004057-HV Chapter 7 : Advanced Features Check with your dealer or qualified technician to program the geofence coordinates and actions. 7.19.3 Entering Mission Critical Geofence When and where to use: When the radio enters the predefined Geofence area, the radio displays <Geofence Alias> with the intelligent backlight and you hear a Voice Announcement.

  • Page 94: Imbalanced Coverage

    68012004057-HV Chapter 7 : Advanced Features 7.20.2 Imbalanced Coverage Imbalanced coverage occurs when the radio is able to receive the control channel but is unable to transmit back to the system. The radio generates a periodic tone and displays No Comms. 7.20.3 Out-of-Range Radio Your radio can no longer lock onto a control channel when out-of-range from the system.

  • Page 95: Viewing The Current Site

    This feature allows your radio to extend its functionality by connecting to external proprietary Motorola Solutions accessories. Use Motorola Solutions proprietary Mission Critical Wireless (MCW) devices with APX radios during Mission Critical operations. Other Bluetooth devices may or may not meet the mission critical standard.

  • Page 96: Pin Authentication In Pairing

    Obstacles that can cause an obstruction in the line-of-sight include trees, buildings, mountains, cars, and others. For high degree of reliability, Motorola Solutions recommends to NOT separate the radio and the accessory. At the fringe areas of reception, both voice and tone quality will start to sound "garbled" or "broken". To correct this problem, simply position the accessory and radio closer to each other (within the 10 meter defined range) to re-establish clear audio reception.

  • Page 97: Pairing The Authentication Pin With The Generated Numeric Pin

    68012004057-HV Chapter 7 : Advanced Features • To accept, press the Menu Select button below Ok. • To reject, press the Menu Select button below Cncl. Your radio only supports HSP, DUN, PAN, and SPP Bluetooth profiles. When the pairing timer expires, the display shows <Device Friendly Name> pair canceled and return to Home screen.

  • Page 98: Viewing And Clearing The Bluetooth Device Information

    68012004057-HV Chapter 7 : Advanced Features 2 Press Ok to continue pairing the radio and the device. The pairing process can be canceled by pressing the Menu Select button below Cncl. If successful, the display shows Pairing in progress,<Device Friendly Name>...

  • Page 99: Responder Alert Sensors

    68012004057-HV Chapter 7 : Advanced Features 7.21.4 Responder Alert Sensors Responder alert sensors allow the radio to send an over-the-air (OTA) notification when the radio receives the holster sensor event. To enable the feature, ensure that the Global Positioning System (GPS), Enhanced Data, and Bluetooth feature of your radio is turned on and the radio supports Bluetooth Low Energy (BTLE).

  • Page 100: Astro 25 (P25) Programming Over Project 25 (Pop25)

    68012004057-HV Chapter 7 : Advanced Features • If the preprogrammed Sensor button or the preprogrammed Menu Select button is long- pressed, the over-the-air (OTA) sensor notification is enabled. 7.21.4.3.2 Disabling the Sensor Permanently Procedure: 1 Long-press the preprogrammed Sensor button or the preprogrammed Menu Select button to permanently disable the sensors.

  • Page 101: Voice Announcement

    68012004057-HV Chapter 7 : Advanced Features • If you choose to accept, the display shows Programming Dont power off to indicate that the upgrade is about to begin. The radio resets to install the upgrade. In the case of configuration data upgrade, the process only takes a few seconds.

  • Page 102: Sending Ssa Notification To All Sites

    68012004057-HV Chapter 7 : Advanced Features 2 Press the Menu Select button directly below SSA. The display shows the Site Alert screen. to Start Alert and press the Menu Select button directly below Sel. The display shows the Select Site screen. to the desired Site Alias.

  • Page 103: Sending Ssa Notification To All Available Sites

    68012004057-HV Chapter 7 : Advanced Features 6 To return to the Home screen, press the Menu Select button directly below Exit. If you are at the site designated to receive this alert, you can hear an alert tone repeated periodically. The display shows the <Alert Alias>...

  • Page 104: Stopping Ssa Notification Of All Sites

    68012004057-HV Chapter 7 : Advanced Features If the site does not exist, the display shows <Site Alias>does not exist. 5 To return to the Home screen, press the Menu Select button directly below Exit. The SSA Alert for the designated site stops. 7.24.5 Stopping SSA Notification of All Sites Procedure:...

  • Page 105: Utilities

    68012004057-HV Chapter 7 : Advanced Features 7.25 Utilities This chapter explains the operations of the utility functions available in your radio. 7.25.1 Selecting the Power Level This feature enables you to select the power level at which your radio transmits. The radio always turns on to the default setting.

  • Page 106: Enabling And Disabling The Radio Alias

    68012004057-HV Chapter 7 : Advanced Features to scroll through the menu selections. c. Press the Menu Select button directly below Sel to select the required radio profile, or press the Menu Select button directly below Exit to exit the screen without making any changes. The radio returns to the Home screen.

  • Page 107: Controlling The Display Backlight

    68012004057-HV Chapter 7 : Advanced Features d. Press the Menu Select button directly below Sel to select the radio profile with the required speaker routing or press the Menu Select button directly below Exit to exit the screen without making any changes. The radio returns to the Home screen.

  • Page 108: Turning Voice Mute On Or Off

    68012004057-HV Chapter 7 : Advanced Features b. Press the Menu Select button directly below Mute. The display shows momentary Tones off, indicating that the tones are disabled or the display shows momentary Tones on, and you hear a short tone indicating that the tones are enabled.

  • Page 109: Time And Date Setup

    68012004057-HV Chapter 7 : Advanced Features 7.25.10 Time and Date Setup The time setting is a 12-hour clock. The display shows 12:00AM. The default setting for the domestic date shows MDY. For more information, contact your system administrator. 7.25.10.1 Editing the Time and Date Procedure: to Clck.

  • Page 110: Conventional Squelch Operation

    68012004057-HV Chapter 7 : Advanced Features • Higher Setting – Calls with low signal strength and higher than normal background noise are filtered out. Procedure: 1 From the Home screen, press and hold the preprogrammed Private Line Disable button. The radio displays the Squelch menu. 2 To adjust the squelch level, perform one of the following actions: •...

  • Page 111: Using The Pl Defeat Feature

    68012004057-HV Chapter 7 : Advanced Features • Press the Menu Select button directly below “-” to decrease the squelch volume. 4 Press to return to the selected channel. 7.25.13 Using the PL Defeat Feature This feature allows you to override any coded squelch programmed to a channel. Your radio also unmutes any digital activity on a digital channel.

  • Page 112: Transmit Inhibit

    68012004057-HV Chapter 7 : Advanced Features 7.25.16 Transmit Inhibit The Transmit Inhibit feature allows you to stop all transmission including voice and data. The radio can receive messages but is not able to reply the acknowledgment request of the received message. This feature is available for APCO 25 Trunking, Type II Trunking, and Conventional operations for all APX radios.

  • Page 113: Accessing The Radio Information

    68012004057-HV Chapter 7 : Advanced Features • IP Display • Control Assignments • Soft ID (if enabled) 7.25.17.1 Accessing the Radio Information When and where to use: This feature displays the following radio information: • Host Version • Secure Version •...

  • Page 114: Viewing The Ip Information

    68012004057-HV Chapter 7 : Advanced Features 7.25.17.2 Viewing the IP Information When and where to use: This feature displays the device name, IP address, and status of your radio. NOTE: The device name of your radio is preprogrammed. Check with your dealer or system administrator for more information.

  • Page 115: Initiating The Fpp Feature

    The radio displays Radio Param and Zn/Ch Param. 7.25.18.2 Changing Password (Optional) Radios from the Motorola Solutions factory are provisioned with a blank password. Prerequisites: To access the protected channels, press OK when the Enter Old Password prompts you to change the password.

  • Page 116: Selecting A Channel Within A Zone

    68012004057-HV Chapter 7 : Advanced Features 7.25.18.3 Selecting a Channel within a Zone Procedure: 1 Press to FPP and press the Menu Select button directly below FPP. The radio displays the Enter password screen 2 Enter the password and press the Menu Select button directly below Ok. 3 Press to select Zn/Ch.

  • Page 117: Table 5: Parameter Editing Keys

    68012004057-HV Chapter 7 : Advanced Features Table 5: Parameter Editing Keys Parameter Editing Keys Value Perform one of the following: • to increment entry and to move cursor. Tx PL Perform one of the following: Rx PL • to increment entry and to move cursor. Tx DPL DEL to delete the parameter value of PL entered.
  • Page 118 68012004057-HV Chapter 7 : Advanced Features If PL setting is set to Rx, you can only edit Tx PL and Tx DPL codes. If PL setting is set to Tx, you can only edit Rx PL and Rx DPL codes.

  • Page 119: Chapter 8: Accessories

    68012004057-HV Accessories Chapter 8 Accessories Not all accessories are FCC certified to operate with all radio models, band splits, or both. See the radio price pages for a list of FCC certified accessories or contact your sales representative for accessory compatibility. https://www.motorolasolutions.com to know more about the accessories supported by this radio.

  • Page 120: Legal And Compliance Statements

    Furthermore, Motorola Solutions reserves the right to change any products to improve readability, function, or design. Motorola Solutions does not assume any liability arising out of the applications or use of any product or circuit described herein; nor does it cover any license under its patent rights, nor the rights of others.

  • Page 121: Important Safety Information

    Before using the radio, read the RF Energy Exposure and Product Safety Guide for Portable Two-Way Radios which contains important operating instructions for safe usage and RF energy awareness and control for Compliance with applicable standards and Regulations. For a list of Motorola Solutions-approved antennas, batteries, and other accessories, visit the following website: https://www.motorolasolutions.com Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.

  • Page 122: Fcc Licensing Information

    Applying for Canadian License The operation of your Motorola Solutions radio is subject to the Radio communications Act and must comply with rules and regulations of the Federal Government's department of Industry Canada. Industry Canada requires that all operators using Private Land Mobile frequencies obtain a radio license before operating their equipment.

  • Page 123: Maritime Radio Use In The Vhf Frequency Range

    68012004057-HV Maritime Radio Use in the VHF Frequency Range Maritime Radio Use in the VHF Frequency Range Special Channel Assignments Emergency Channel If you are in imminent and grave danger at sea and require emergency assistance, use VHF Channel 16 to send a distress call to nearby vessels and the United States Coast Guard. Transmit the following information, in this order: 1 “MAYDAY, MAYDAY, MAYDAY.”...

  • Page 124: Table 6: Vhf Marine Channel List

    68012004057-HV Maritime Radio Use in the VHF Frequency Range in the semiduplex mode on the two frequency channels specified in the table below. NOTE: Simplex channels 3, 21, 23, 61, 64, 81, 82, and 83 cannot be lawfully used by the general public in US waters.
  • Page 125 68012004057-HV Maritime Radio Use in the VHF Frequency Range 156.075 160.675 156.125 160.725 156.175 160.775 156.225 160.825 156.275 160.875 156.325 160.925 67** 156.375 156.375 156.425 156.425 156.475 156.475 156.575 156.575 156.625 – 156.675 156.675 156.725 156.725 77** 156.875 – 156.925 161.525 156.975 161.575...

  • Page 126: Declaration Of Compliance For The Use Of Distress And Safety Frequencies

    68012004057-HV Maritime Radio Use in the VHF Frequency Range Declaration of Compliance for the Use of Distress and Safety Frequencies The radio equipment does not employ a modulation other than the internationally adopted modulation for maritime use when it operates on the distress and safety frequencies specified in RSS-182 Section 7.3.

  • Page 127: Limited Warranty

    Product Accessories One (1) Year MOTOROLA SOLUTIONS, at its option, will at no charge either repair the Product (with new or reconditioned parts), replace it (with a new or reconditioned Product), or refund the purchase price of the Product during the warranty period provided it is returned in accordance with the terms of this warranty.

  • Page 128: Ii. General Provisions

    68012004057-HV Limited Warranty made only at the designated MOTOROLA SOLUTIONS repair depot. Local services are not included. MOTOROLA SOLUTIONS will pay for outbound shipping via MOTOROLA SOLUTIONS'S normal shipping methods. II. GENERAL PROVISIONS: This warranty sets forth the full extent of MOTOROLA SOLUTIONS'S responsibilities regarding the Product.

  • Page 129: Vi. Patent And Software Provisions

    1 that MOTOROLA SOLUTIONS will be notified promptly in writing by such purchaser of any notice of such claim,...

  • Page 130: Viii. For Australia Only

    You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. If you have any queries, please call Motorola Solutions Australia at 1800 457 439. You may also visit our website: https://www.motorolasolutions.com/en_xa/support.html...

  • Page 131: Glossary

    Automatic Registration Service ASTRO 25 Motorola Solutions standard for wireless digital trunked communications. ASTRO conventional Motorola Solutions standard for wireless analog or digital conventional communications. Autoscan A feature that allows the radio to automatically scan the members of a scan list. Bluetooth Bluetooth is an open wireless technology standard for exchanging data over short distances from fixed and mobile devices with high levels of security.
  • Page 132 68012004057-HV Glossary Channel A group of characteristics, such as transmit/receive frequency pairs, radio parameters, and encryption encoding. Control Channel In a trunking system, one of the channels that is used to provide a continuous, two-way/data- communications path between the central controller and all radios on the system. Conventional Typically refers to radio-to-radio communications, sometimes through a repeater.
  • Page 133 It can also trigger Emergency Alarm the Post-Alert Timer is not cancelled. Mission Critical Wireless. Motorola Solutions Digital Communications. Menu Entry A software-activated feature shown at the bottom of the display. Selection of a feature is controlled by the programming of the buttons on the side of the radio.
  • Page 134 68012004057-HV Glossary Multi-Function Knob It works as a power on/off button, provides primary and secondary functions like volume change and mode change. Multi-System Talkgroup Scan List A scan list that can include both talkgroups (trunked) and channels (conventional). Network Access Code Network Access Code (NAC) operates on digital channels to reduce voice channel interference between adjacent systems and sites.
  • Page 135 68012004057-HV Glossary Repeater Remote transmit/receive facility that re-transmits received signals in order to improve communications range and coverage (conventional operation). Selective Call A feature that allows you to call a selected individual, intended to provide privacy and to eliminate the annoyance of having to listen to conversations of no interest to you. Selective Switch Any digital P25 traffic having the correct Network Access Code and the correct talkgroup.
  • Page 136 68012004057-HV Glossary Unique shadow key. Coordinated Universal Time. The international time standard (formerly Greenwich Mean Time, or GMT). Zero hours UTC is midnight in Greenwich, England, which is located at 0 degrees longitude. Everything east of Greenwich (up to 180 degrees) is later in time; everything west is earlier.

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