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Motorola solutions APX 5000 2 User Manual
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Motorola solutions APX 5000 2 User Manual

Motorola solutions APX 5000 2 User Manual

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APX TWO-WAY RADIOS
APX 5000 Model 2 User Guide
*68012002064*
APRIL 2024
68012002064-HA
©
2024 Motorola Solutions, Inc. All Rights Reserved.

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Summary of Contents for Motorola solutions APX 5000 2

  • Page 1 APX TWO-WAY RADIOS APX 5000 Model 2 User Guide *68012002064* APRIL 2024 68012002064-HA © 2024 Motorola Solutions, Inc. All Rights Reserved.
  • Page 2 License Rights The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal nonexclusive, royalty-free license to use that arises by operation of law in the sale of a product.
  • Page 3 68012002064-HA Contents Contents Intellectual Property and Regulatory Notices..............2 List of Tables........................11 Software Version........................12 Chapter 1: Read Me First....................13 1.1 Notations Used in This Manual......................13 1.2 Radio Care............................13 1.2.1 Cleaning Your Radio......................15 1.2.2 Cleaning the External Surface of the Radio............... 15 1.2.3 Radio Service and Repair....................
  • Page 4 68012002064-HA Contents 4.8 Phone Call Displays and Alerts......................36 4.9 Display Color Change On Channel....................37 Chapter 5: General Radio Operation................38 5.1 Selecting a Zone..........................38 5.2 Selecting a Radio Channel......................38 5.3 Mode Select Feature........................39 5.3.1 Saving a Zone and a Channel to a Softkey................39 5.3.2 Saving a Zone and a Channel to a Button.................
  • Page 5 68012002064-HA Contents 7.2.2.1 Selecting a Talkgroup................... 50 7.2.3 Sending a Status Call......................51 7.2.4 Making Priority Dispatch Calls................... 51 7.2.5 Dynamic Regrouping (Trunking Only) ................52 7.2.5.1 Classification of Regrouped Radios..............52 7.2.5.2 Requesting a Reprogram (Trunking Only)............52 7.2.6 Dynamic Zone Programming..................... 53 7.2.6.1 Entering the Dynamic Zone to Select a Dynamic Channel........
  • Page 6 68012002064-HA Contents 7.9 In-Call User Alert..........................66 7.10 Quik Call II............................. 66 7.10.1 Initiating Quick Call II Transmissions................67 7.11 Emergency Operation........................67 7.11.1 Special Considerations for Emergency Operation............68 7.11.2 Emergency Keep-Alive.....................68 7.11.3 Exiting Emergency Operation...................68 7.11.4 Exiting Emergency as Supervisor (Trunking Only)............69 7.11.5 Remote Emergency......................69 7.11.5.1 Sending Remote Emergency to Specific Users..........69 7.11.5.2 Manually Refreshing the Remote Emergency List..........70...
  • Page 7 68012002064-HA Contents 7.17.1 Sending a Quick Text Message..................81 7.17.2 Priority Status and Request Reply for New Text Messages..........81 7.17.2.1 Appending a Priority Status to a Text Message..........82 7.17.2.2 Removing a Priority Status from a Text Message..........82 7.17.2.3 Appending a Request Reply to a Text Message..........82 7.17.2.4 Removing a Request Reply from a Text Message..........
  • Page 8 68012002064-HA Contents 7.21.5 Selecting Location Format....................97 7.21.6 Saving a Waypoint......................97 7.21.7 Viewing a Saved Waypoint....................98 7.21.8 Deleting a Single Saved Waypoint................... 98 7.21.9 Deleting All Saved Waypoints..................99 7.21.10 Measuring the Distance and Bearing from a Saved Waypoint........99 7.21.11 Location Feature in Emergency Mode................99 7.21.12 Peer-Location on the Display (ASTRO Conventional)..........
  • Page 9 68012002064-HA Contents 7.27.2 Sending SSA Notification to All Sites................112 7.27.3 Sending SSA Notification to All Available Sites..............112 7.27.4 Stopping SSA Notification of a Single Site..............113 7.27.5 Stopping SSA Notification of All Sites................114 7.27.6 Stopping SSA Notification of All Available Sites.............114 7.28 Wi-Fi.............................115 7.28.1 Turning Wi-Fi On or Off....................
  • Page 10 Declaration of Compliance for the Use of Distress and Safety Frequencies........138 Technical Parameters for Interfacing External Data Sources.............. 138 Limited Warranty......................139 MOTOROLA SOLUTIONS COMMUNICATION PRODUCTS..............139 I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG:............139 II. GENERAL PROVISIONS:....................... 140 III. STATE LAW RIGHTS:........................140 IV.
  • Page 11 68012002064-HA List of Tables List of Tables Table 1: LED Indications........................... 28 Table 2: TMS Status Icons..........................32 Table 3: Call Type Icons............................33 Table 4: ViQi Virtual Partner Queries........................ 48 Table 5: MPL Selection Mode........................... 55 Table 6: Emergency Operation Scenarios......................68 Table 7: Parameter Editing Keys........................
  • Page 12 68012002064-HA Software Version Software Version All the features described in the following sections are supported by the software version R33.00.00 or later. Accessing the Radio Information on page 125 to determine the software version of your radio. Contact your system administrator for more details of all the supported features.
  • Page 13 68012002064-HA Chapter 1: Read Me First Chapter 1 Read Me First This User Guide covers the basic operation of the radio. However, your dealer or system administrator may have customized your radio for your specific needs. Check with your dealer or system administrator for more information.
  • Page 14 (For APX 5000 R Radios Only) Elastomer seals used in portable radios age with time and environmental exposure. To ensure the waterseal integrity of the radio, Motorola Solutions recommends that radios be checked annually as a preventive measure. The disassembly, test, and reassembly procedures along with necessary test equipment are available in the Service Manual.
  • Page 15 Through its maintenance and installation program, Motorola Solutions makes the finest service available to those desiring reliable continuous communications on a contract basis. For a contract service agreement, contact your nearest Motorola Solutions service or sales representative, or an authorized Motorola Solutions dealer.
  • Page 16 68012002064-HA Chapter 1: Read Me First What Your Dealer or System Administrator Can Tell You If the radio is to be operated in extreme temperatures (less than -30 °C or more than +60 °C), check with your system administrator for the correct radio settings. You can consult your dealer or system administrator about the following: ●...
  • Page 17 Do not discard batteries in a fire. When and where to use: Motorola Solutions-approved battery shipped with your radio is uncharged. Prior to using a new battery, charge it for a minimum of 16 hours to ensure optimum capacity and performance. For a...
  • Page 18 68012002064-HA Chapter 2: Getting Started Attaching the Antenna Prerequisites: Ensure the radio is turned off before attaching the antenna. Procedure: 1. Set the antenna in the receptacle. 2. Turn the antenna clockwise to attach to the radio. 3. To remove the antenna, turn the antenna counterclockwise. NOTE: When removing the antenna, ensure that the radio is turned off.
  • Page 19 68012002064-HA Chapter 2: Getting Started Turning On the Radio Procedure: 1. Rotate the On/Off/Volume Control Knob clockwise until you hear a click. ● If the power-up test is successful, you see a splash screen on the radio display, followed by the Home screen and the Codeplug Alias.
  • Page 20 68012002064-HA Chapter 3: Radio Controls Chapter 3 Radio Controls This chapter explains the buttons and functions to control the radio. Radio Parts and Controls Antenna LED Indicator...
  • Page 21 68012002064-HA Chapter 3: Radio Controls Top (Orange) Button This button is usually programmed as the Emergency button. Microphone Accessory Connector Home Button Press to return to the Home screen. 4-Way Navigation Buttons Use these buttons for list scrolling and navigating around the menu hierarchy. Battery Latch Keypad Use the keypad to enter alphanumeric characters for dialing, contact entries, and text...
  • Page 22 68012002064-HA Chapter 3: Radio Controls Main Speaker Microphone Programmable Features Your system administrator can program the programmable buttons as shortcuts to radio functions or preset channels/groups depending on the duration of a button press. Some functions can also be programmed to the radio switches.
  • Page 23 68012002064-HA Chapter 3: Radio Controls Internet Protocol Address Displays the Internet Protocol (IP) address, device name, and status of the radio. Location Displays the current location (latitude, longitude, time, and date), and also the distance and bearing to another location, or toggles GPS/Location between on and off. Fall Alert Clear Allows you to clear the Fall Alert mode alarm and exit Fall Alert feature.
  • Page 24 68012002064-HA Chapter 3: Radio Controls Scan Short press – Toggles the scan function between on and off. Long press – Enables Scan List Programming and selects the scan list for editing. Secure Transmission Select Toggles secure transmission between on and off. Selective Call (Conventional Only) Calls an assigned radio.
  • Page 25 68012002064-HA Chapter 3: Radio Controls Voice Mute Toggles the voice transmission between mute and unmute. Volume Set Tone Sets the volume set tone.
  • Page 26 68012002064-HA Chapter 4: Status Indicators Chapter 4 Status Indicators This section explains the status indicators of the radio. Battery Charge Status Your radio indicates the battery charge status through LED, sounds, and the battery icon on the display. You can also check the battery charge status by using the menu entry. Battery Protection is activated when the battery is low or operating in extremely low temperatures to extend radio communication.
  • Page 27 68012002064-HA Chapter 4: Status Indicators Gauge Battery Charge 11% to 25% Top Display: 10% or less (The gauge begins blinking at 10%) Top Display: 4.1.2 Accessing the Battery Info Screen This feature displays the current capacity and charges cycles of your battery when an IMPRES battery is powering your radio.
  • Page 28 68012002064-HA Chapter 4: Status Indicators ● The red LED blinks continuously. NOTE: The radio does not display any indication when the radio is connected to the charger, the radio and battery match, or when the radio certification type is configured as None in Customer Programming Software (CPS).
  • Page 29 68012002064-HA Chapter 4: Status Indicators Icon Description The radio is transmitting a call or data. Top Display: The radio received an Individual Call. For IMPRES battery operation only – the icon shown indicates the charge remaining in the battery. For all battery operation – the icon blinks when the battery is low. Top Display: The number of bars represents the received signal strength of the current site in trunking mode.
  • Page 30 68012002064-HA Chapter 4: Status Indicators Icon Description Blinking dot The radio detects activity on the designated Priority-One channel. Top Display: Steady dot The radio detects activity on the designated Priority-Two channel. Top Display: On steady The radio is in View mode Blinking The radio is in Program mode.
  • Page 31 68012002064-HA Chapter 4: Status Indicators Icon Description Clear operation. Blinking Receiving an encrypted voice call. The radio is operating in an Advanced Encryption Standard (AES) secure chan- nel. The AES operation is cleared. Blinking The radio is receiving an AES-encrypted voice call. The Global Position System (GPS) feature is enabled, and the signal is available.
  • Page 32 68012002064-HA Chapter 4: Status Indicators Icon Description The radio is transmitting the broadband signal. The radio is receiving and transmitting the broadband signal. The ARS user logged on successfully with the broadband system. The radio is receiving a broadband signal with the ARS user logged on. The radio is transmitting a broadband signal with the ARS user logged on.
  • Page 33 68012002064-HA Chapter 4: Status Indicators Icon Description The message is urgent and requires a reply. The index of the current message that you are viewing. Call Type Icons This feature only supports Model 3.5 and Model 2.5. Call icons appear on the radio display when you make or receive a call, or view selected call lists. The call icons indicate the call types associated with an alias or ID.
  • Page 34 68012002064-HA Chapter 4: Status Indicators display backlight color and the alert text background color of the radio to help signal that a radio event has occurred. Backlight and Notification When Bar Color Orange Emergency Alerts The radio initiates an emergency alarm or call. The radio receives an emergency alarm or call.
  • Page 35 68012002064-HA Chapter 4: Status Indicators You Hear Tone Name Heard Fall Alert Entry When radio initiates Fall Alert mode. Long, Low- Time-Out Timer Timed After time out. Pitched Tone Talk Prohibit/PTT Inhibit (When PTT button is pressed) transmissions are not al- lowed.
  • Page 36 68012002064-HA Chapter 4: Status Indicators You Hear Tone Name Heard Ringing Fast Ringing When system is searching for target of Private Call. Enhanced Call Sent When waiting for target of Private Call to answer the call. Phone Call Received When a land-to-mobile phone call is received. Gurgle Dynamic Regrouping (When PTT button is pressed) a dynamic ID has been...
  • Page 37 68012002064-HA Chapter 4: Status Indicators You Hear You See When Notes – No ac- The call is not acknowl- Press to hang up. The radio returns knowledge edged. to the Home screen. A High- – When you release the The radio indicates to the landline party Pitched Tone PTT button.
  • Page 38 68012002064-HA Chapter 5: General Radio Operation Chapter 5 General Radio Operation This chapter explains the general operations of your radio. Selecting a Zone When and where to use: A zone is a group of channels. Do one of the following to select a radio channel. You can use these options interchangeably depending on your preference and the programmed functions.
  • Page 39 68012002064-HA Chapter 5: General Radio Operation d. Press the Menu Select button directly below Sel to confirm the selected channel. ● Select a channel using the radio menu Channel Up or Channel Down: to ChUp or ChDn. b. Press the Menu Select button directly below ChUp or ChDn. Positions of ChUp and ChDn on the display may differ each time you release the Menu Select button.
  • Page 40 68012002064-HA Chapter 5: General Radio Operation 2. Press and hold the button you desire to program. Result: You hear a short, medium-pitched tone when the zone and channel is saved. If the Preconfigurable Preset Zone and Channel field is disabled, a negative tone sounds. NOTE: Short press of the programmed button changes your current transmission to the zone and channel programmed in this button.
  • Page 41 68012002064-HA Chapter 5: General Radio Operation When you receive a Private Call, you hear two alert tones and the LED blinks green. The display shows Call received and the call received icon blinks. Procedure: 1. Perform one of the following actions: ●...
  • Page 42 68012002064-HA Chapter 5: General Radio Operation 3. Press the PTT button to make the call. The radio shows different indicators based on the system the radio is configured. ● For ASTRO Conventional system, the LED lights up solid red. The display shows the talkgroup alias or ID.
  • Page 43 68012002064-HA Chapter 5: General Radio Operation When and where to use: This feature allows you to send an individual Call Alert Page if there is no answer from the target radio. See Sending a Call Alert Page on page 62 for more information.
  • Page 44 68012002064-HA Chapter 5: General Radio Operation 6. Press to return to the Home screen. Result: See Phone Call Displays and Alerts on page 36 for more information if your call is not answered. Switching Between Repeater or Direct Operation Button The Repeater Operation increases the radio coverage area by connecting with other radios through a repeater.
  • Page 45 68012002064-HA Chapter 5: General Radio Operation c. Press and hold the PTT button to transmit. The LED lights up solid red. d. Release the PTT button to receive (listen). The Carrier Squelch indicator appears on the display when you monitor a channel using the preprogrammed Monitor button.
  • Page 46 68012002064-HA Chapter 6: Additional Performance Enhancement Chapter 6 Additional Performance Enhancement The following performance enhancements are some of the latest creations designed to enhance the security, quality, and efficiency of the radios. ASTRO 25 Enhanced Data ASTRO 25 Enhanced Data is optimized to handle different message sizes and variable update rates from different applications of the radio.
  • Page 47 P25 Digital Vehicular Repeater System Motorola Solutions offers an MSI Certified APX compatible, third party, P25 Digital Vehicular Repeater System (DVRS). This provides low-cost portable radio coverage in areas where only mobile radio coverage is available.
  • Page 48 68012002064-HA Chapter 7: Advanced Features Chapter 7 Advanced Features This chapter explains the operations of the features available in your radio. ViQi ViQi is a virtual assistant that helps you manage your radio and perform information lookups using voice commands. This feature is purpose-built for public safety and is active when you press the assigned ViQi button on the radio, Remote Speaker Microphone (RSM), or compatible mobile microphone.
  • Page 49 68012002064-HA Chapter 7: Advanced Features Query Examples “Am I still at the <location>?” NOTE: ViQi will ask for more information to complete the query. Target Location “Where is <unit name>?” “Tell me where <unit name> is.” NOTE: ViQi will ask for more information to complete the query. 7.1.1 Using ViQi Virtual Partner Prerequisites:...
  • Page 50 68012002064-HA Chapter 7: Advanced Features The speaker unmutes. Procedure: 1. Hold the radio vertically 1 to 2 inches (2.5 to 5.0 cm) from your mouth. 2. Press and hold the PTT button to talk. Release the PTT button to listen. 7.2.1.2 Making a Selective Call Prerequisites: Your radio must be preprogrammed for you to use this feature.
  • Page 51 68012002064-HA Chapter 7: Advanced Features ● to Preset for the preset preprogrammed Talkgroup. ● to the required talkgroup. 3. Press the Menu Select button directly below Sel to save the currently selected talkgroup and return to the Home screen. If the encryption key associated to the new Talkgroup is erased, you hear a momentary key fail tone and the display shows Key fail.
  • Page 52 68012002064-HA Chapter 7: Advanced Features Procedure: 1. Press the preprogrammed Priority Dispatch button. A tone sounds and the radio enters Priority Dispatch mode. The radio exits this mode when the Priority Dispatch Time Out Timer expires. 2. Before the Priority Dispatch Time Out Timer expires, press and hold the PTT button to transmit. The display shows the Priority Talkgroup alias.
  • Page 53 68012002064-HA Chapter 7: Advanced Features ● or to Rpgm then press the Menu Select button directly below Rpgm to send reprogram request to the dispatcher. The display shows Reprogram Rqst and Please wait. Result: If you hear five beeps, the dispatcher has acknowledged the reprogram request. The display shows Ack received and the radio returns to the Home screen.
  • Page 54 68012002064-HA Chapter 7: Advanced Features 2. Press the Menu Select button directly below Edit. The display shows Search Options screen. to List Selection. Press the Menu Select button directly below Sel . The display shows Select Zone screen. to the required zone. Press the Menu Select button directly below Sel . The display shows Select Chan screen.
  • Page 55 68012002064-HA Chapter 7: Advanced Features 7.2.7.1 Cloning Zones Procedure: 1. On the source radio, press the Menu Select button directly below Clon. 2. Press the Menu Select button directly below Sel to select source zone. 3. When connecting to the target radio, one of the following scenarios occurs: ●...
  • Page 56 68012002064-HA Chapter 7: Advanced Features Selection Mode Description Static While users are scrolling through the radio available MPL List selec- tions, MPL functionality does not change until a new MPL List is manually selected. 7.2.8.1 Selecting Multiple Private Line Prerequisites: Ensure that this feature is enabled in the codeplug and the radio is in Conventional Mode. Procedure: 1.
  • Page 57 68012002064-HA Chapter 7: Advanced Features ● Call Type (Icon) ● WACN ID (ASTRO 25 Trunking IDs only) ● System ID Your radio must be programmed to allow you to add, edit, or delete the contact entries. Your radio also supports a maximum of 50 call lists. Each list can store up to 100 IDs. NOTE: Your radio is programmed with a few contacts per Call Lists.
  • Page 58 68012002064-HA Chapter 7: Advanced Features ● to Cncl to cancel and return to the main screen of Contacts. The display shows Please wait momentarily before showing <Entry> added to Call List, confirming the addition of the contact to the list. Result: The radio returns to the main display of Contacts.
  • Page 59 68012002064-HA Chapter 7: Advanced Features 7.5.1 Intelligent Priority Scan This feature allows you to add or delete conventional channels and trunking talkgroups from multiple systems into the priority scan lists. When the radio locks onto a channel in the Intelligent Priority Scan list, the radio scans for higher priority member within the same Trunking or Conventional system.
  • Page 60 68012002064-HA Chapter 7: Advanced Features 7.5.4 Changing the Scan List Status Procedure: 1. Perform one of the following actions: ● Long press the preprogrammed Scan List Programming button (side button). ● Move the preprogrammed Scan List Programming switch to programming position. The display shows the programming mode icon and the first list member.
  • Page 61 68012002064-HA Chapter 7: Advanced Features 7.6.1 Turning Scan On or Off Procedure: Perform one of the following actions: ● Press the preprogrammed Scan button to toggle Scan On or Scan Off to initiate or stop scan. ● Turn the preprogrammed Scan switch to the Scan on or Scan off position to initiate or stop scan. ●...
  • Page 62 68012002064-HA Chapter 7: Advanced Features 7.6.4 Restoring a Nuisance Channel Procedure: To restore the deleted nuisance channel, perform one of the following actions: ● Stop and restart a scan. ● Mode change to another channel and back to the original channel. ●...
  • Page 63 68012002064-HA Chapter 7: Advanced Features If the call alert page is not acknowledged, you hear a low tone and the display shows No acknowledge. Press the Menu Select button directly below Ok to return to the main screen for Contacts. ●...
  • Page 64 68012002064-HA Chapter 7: Advanced Features ● Emergency Call (Incoming Only) NOTE: The Log Dispatch Calls Enable field need to be enabled in Customer Programming Software (CPS) for your radio to log the dispatch call. 7.8.1 Viewing Recent Calls Do one of the following to view recent calls. You can use the options interchangeably depending on your preference and the programmed functions.
  • Page 65 68012002064-HA Chapter 7: Advanced Features Option Actions Deleting non-emergency calls a. Press Optn. b. Select Delete Calls. c. Select Non-Emer Calls. d. Press Yes. Result: When you have successfully deleted all calls, your display shows All calls deleted and the Recent Calls list is empty.
  • Page 66 68012002064-HA Chapter 7: Advanced Features to the required call and press the Menu Select button directly below Play. Radio playback the selected call and auto playback the saved calls in chronological order. d. Press the Menu Select button directly below Stop to stop the radio playback. e.
  • Page 67 68012002064-HA Chapter 7: Advanced Features This feature allows you to broadcast a series of distinct and recognizable tones before a voice transmission from the dispatcher or a radio. The broadcasting dispatcher or radio user can select this programmed Quik Call II tone transmission to be sent to an individual talkgroup or over the entire system.
  • Page 68 68012002064-HA Chapter 7: Advanced Features Non-Tactical/Revert for Conventional System The radio reverts to the programmed emergency channel to send an alarm and/or make an emergency call. Non-Tactical/Revert for Trunking System The radio reverts to the programmed emergency talkgroup (trunking system) or channel (conventional system) to send an alarm and/or make an emergency call.
  • Page 69 68012002064-HA Chapter 7: Advanced Features 7.11.4 Exiting Emergency as Supervisor (Trunking Only) Radios configured as Supervisor are able to cancel emergency mode of other radios. The dispatch console must be preprogrammed to use this feature. For more information, contact your system administrator. Procedure: Perform one of the following actions: If…...
  • Page 70 68012002064-HA Chapter 7: Advanced Features ● Transmit Inhibit ● Out of Range ● Imbalance Coverage If your radio receives acknowledgment, your radio displays a positive notification. If your radio does not receive acknowledgment from the target radio, your radio displays a negative notification.
  • Page 71 68012002064-HA Chapter 7: Advanced Features ● The display shows Emergency on the current zone and channel. You hear a short medium-pitched tone and the LED blinks red momentarily. ● The radio sounds a short low-pitched tone to indicate that the selected channel does not support emergency and rejects to launch emergency mode.
  • Page 72 68012002064-HA Chapter 7: Advanced Features Follow the procedure to send Emergency Call with hot mic on your radio. Procedure: 1. Press the preprogrammed Emergency button. One of the following scenarios occurs: ● The display shows Emergency on the current zone and channel. A tone sounds and the LED blinks red momentarily.
  • Page 73 68012002064-HA Chapter 7: Advanced Features Follow the procedure to send Emergency Alarms and Call with hot mic on your radio. Procedure: 1. Press the preprogrammed Emergency button. If successful, the display shows Emergency on the current zone and channel. A tone sounds and the LED blinks red momentarily.
  • Page 74 68012002064-HA Chapter 7: Advanced Features The receiving radio displays Beacon Received, the transmitting radio Contact ID, or alias. The following methods are options on how to receive the beacon. Procedure: Perform one of the following: ● Tap Details to view the beacon list. ●...
  • Page 75 68012002064-HA Chapter 7: Advanced Features ● If the Fireground Zone Channel is set as default, but you hear a short, low-pitched tone, the display shows Reg failed to indicate that the command terminal does not respond to Fireground Zone Channel. Get a qualified technician for assistance. ●...
  • Page 76 68012002064-HA Chapter 7: Advanced Features Procedure: Result: Once the tone begins to sound, if the orange button is released the tone continues to alarm on all radios within the talkgroup, until the PTT button is released. NOTE: Radio does not transmit evacuation tone if the radio is in secure mode. 7.14 Tactical Public Safety (Conventional Only) Tactical Public Safety (TPS) enables the member of a group to identify the start and the end of a transmission...
  • Page 77 68012002064-HA Chapter 7: Advanced Features 7.15 Fall Alert Fall Alert is a supporting feature of the Emergency operation. The Emergency feature must be programmed for Fall Alert to operate. Your radio activates the Fall Alert feature when it achieves or exceeds a tilt angle threshold or a combination of the angle threshold and radio motion below the motion sensitivity level.
  • Page 78 68012002064-HA Chapter 7: Advanced Features 2. Lay the radio down in a horizontal position. Result: The radio plays an alert tone and the display shows Fall Alert. Postrequisites: If Fall Alert is configured but the condition does not trigger the activation of the feature, send the radio to a qualified technician.
  • Page 79 68012002064-HA Chapter 7: Advanced Features b. Press the Menu Select button directly below Chan . The display shows the current channel name. to the required channel or mode. d. Press Sel to confirm the displayed channel. One of the following scenarios occur: ○...
  • Page 80 68012002064-HA Chapter 7: Advanced Features ● In non-ARS enabled mode, the display shows Offline, with Logt and Exit. Result: One of the following scenarios occurs: ● If the user name is invalid, login fails and the user login failure indicator (IP indicator) icon blinks. The display also shows Login failed.
  • Page 81 68012002064-HA Chapter 7: Advanced Features 7.17.1 Sending a Quick Text Message When and where to use: Quick Text messages are messages that are predefined and usually consist of messages that are used most frequently. Each Quick Text message has a maximum length of 50 characters. You can select the required text from the Quick Text.
  • Page 82 68012002064-HA Chapter 7: Advanced Features Before sending your message, you can add a priority status, request reply, or both to your message. 7.17.2.1 Appending a Priority Status to a Text Message When and where to use: NOTE: The Priority Status icon on a message does not imply that the message gets higher priority over the other messages when it is being transmitted.
  • Page 83 68012002064-HA Chapter 7: Advanced Features 7.17.2.5 Appending a Priority Status and a Reply Request to a Text Message Procedure: 1. Press the Menu Select button directly below Optn . to Mark Important and press the Menu Select button directly below Sel to indicate that the message is important.
  • Page 84 68012002064-HA Chapter 7: Advanced Features 7.17.2.8 Viewing a Text Message from the Inbox When and where to use: The Inbox can hold up to 30 messages. NOTE: to read the message if the content fills more than one screen. Procedure: 1.
  • Page 85 68012002064-HA Chapter 7: Advanced Features to Send Message and press the Menu Select button directly below Sel to send the message. Result: The display shows the Send Message screen and Sending msg. NOTE: Press the Menu Select button directly below Back at any time to return to the previous screen. You can append a priority status and/or a request reply to your message.
  • Page 86 This feature only supports Model 3.5 and Model 2.5. The ASTRO 25 Advanced Messaging Solution allows you to quickly send and receive messages and run database queries directly from your data-enabled Motorola Solutions two-way radios. Federal mandate requires Two-Factor Authentication when querying Federal and State databases.
  • Page 87 68012002064-HA Chapter 7: Advanced Features 7.18.1 Two-Factor Authentication This feature only supports Model 3.5 and Model 2.5. This feature allows you to log in and authenticate yourself with a username, unit ID, password, and passcode. The user login feature enables the recipient of your message to identify you as the sender by assigning a username to your message.
  • Page 88 68012002064-HA Chapter 7: Advanced Features ● Press and hold to scroll through the list of predefined Unit IDs at a fast scroll rate. Press the Menu Select button directly below Sel to select the predefined Unit ID. If the selected predefined Unit ID has more than the maximum allowed characters, or an invalid character in it, the display shows momentary Invalid UnitID.
  • Page 89 68012002064-HA Chapter 7: Advanced Features You shall receive a service advertisement message to indicate the Query is available after you have successfully logged in the radio with a Two-Factor Authentication. NOTE: The query server must be selected as the destination so that it can receive the query message and respond the query with text message.
  • Page 90 68012002064-HA Chapter 7: Advanced Features When you receive a query, you hear a unique, high-pitched chirp and the display shows the message icon flagged with “Priority”. The display shows momentary New msg. Procedure: To access the Inbox, press and hold the Data Feature button or the preprogrammed TMS Feature button or press the Menu Select button directly below TMS.
  • Page 91 68012002064-HA Chapter 7: Advanced Features 7.19.3 Managing Encryption This chapter explains the encryption feature on your radio. 7.19.3.1 Loading Encryption Keys Prerequisites: ● Refer to the Key Variable Loader (KVL) manual for equipment connections and setup. ● For first-time usage, turn on the radio for a minimum of three hours before you remove the battery. Else the radio may not be able to retain its key for 30 seconds.
  • Page 92 68012002064-HA Chapter 7: Advanced Features 2. Press the Menu Select button directly below Key. The display shows the last user-selected and stored encryption key, and the available menu selections. If the Multi-system Over-the-Air Rekeying feature is in use, the list of keys displayed is only for the current secure profile of the selected channel.
  • Page 93 68012002064-HA Chapter 7: Advanced Features administrator. Erasing all keys using the Top (Orange) button and the Top Side (Select) button erases all keys in all keylists in the radio. Procedure: ● Erasing the selected encryption keys using the radio menu: or to Eras and press the Menu Select button directly below Eras.
  • Page 94 68012002064-HA Chapter 7: Advanced Features ● Press the PTT button again, or the or Emergency button, to exit the feature and transmit in normal mode. If the rekey operation fails, you hear a bad-key tone and the display shows Rekey fail. NOTE: The rekey operation failure indicates that your radio does not contain the UKEK or USK.
  • Page 95 68012002064-HA Chapter 7: Advanced Features 7.20 Radio Inhibit This feature allows the system administrator to put a radio into a nonfunctional state when the radio is missing or in an unknown hand. The radio stays in this state regardless of its power changes. NOTE: If the radio has Intersystem roaming capability, the system administrator is able to put the radio into a nonfunctional state when the missing radio roams to another system.
  • Page 96 68012002064-HA Chapter 7: Advanced Features Programmable Waypoints Programmed Waypoints ● Destination Only the alias is editable, not the coordinates. The Home and Destination coordinates are edita- ble. Coordinates can be deleted one at a time, or all at Coordinates cannot be deleted. once.
  • Page 97 68012002064-HA Chapter 7: Advanced Features ● To obtain a location fix, press the Menu Select button directly below On . ● Press the Menu Select button directly below Optn. to Turn On GPS and press the Menu Select button directly below Sel. The front display shows the MGRS or latitude/longitude location, time, and date of the last successful location fix.
  • Page 98 68012002064-HA Chapter 7: Advanced Features ● to Save as Dest. and press the Menu Select button directly below Sel and proceed step 3. Press the Menu Select button directly below Ok once you are done. One of the following scenarios occur: ●...
  • Page 99 68012002064-HA Chapter 7: Advanced Features 5. Press the Menu Select button directly below Yes to delete the waypoint or press the Menu Select button directly below No to return to the Waypoints main screen. Result: The display shows <Waypoint name>deleted . 7.21.9 Deleting All Saved Waypoints Prerequisites: Ensure your radio shows the current location on the screen.
  • Page 100 68012002064-HA Chapter 7: Advanced Features If you have disabled the Location feature on your radio, it automatically turns back on when Emergency mode is activated. If there is a solid location signal during Emergency operation, the current location and the location information received is saved as Emergency and Last Known Location respectively.
  • Page 101 68012002064-HA Chapter 7: Advanced Features 7.22.1 Entering the Geofence Area Prerequisites: The Voice Announcement and TMS display in this feature are optional. They must be configured to enable you to hear and see these indicators. When and where to use: When the radio enters a Geofence area, the radio immediately sends a message ACK back to the system.
  • Page 102 68012002064-HA Chapter 7: Advanced Features displayed. If the radio is set to manual, you can choose either to proceed with zone and channel change or cancel the change. The radio then connects to the designated talkgroup. The radio displays the talkgroup alias and dynamic regroup tone sounds.
  • Page 103 68012002064-HA Chapter 7: Advanced Features 7.23.2 Imbalanced Coverage Imbalanced coverage occurs when the radio is able to receive the control channel but is unable to transmit back to the system. The radio generates a periodic tone and displays No Comms. 7.23.3 Out-of-Range Radio Your radio can no longer lock onto a control channel when out-of-range from the system.
  • Page 104 This feature allows you to extend your radio functionality by connecting to external Bluetooth accessories. Use Motorola Solutions proprietary Operations Critical Wireless (OCW) devices with radios during critical operations. Other Bluetooth devices may or may not perform to the required standard.
  • Page 105 Obstacles that can cause an obstruction in the line-of-sight include trees, buildings, mountains, cars, and others. For high degree of reliability, Motorola Solutions recommends to NOT separate the radio and the accessory. At the fringe areas of reception, both voice and tone quality will start to sound "garbled" or "broken". To correct this problem, simply position the accessory and radio closer to each other (within the 10 meter defined range) to re-establish clear audio reception.
  • Page 106 68012002064-HA Chapter 7: Advanced Features This feature allows your radio to verify the correct device to pair with using PIN authentication. NOTE: The PIN authentication method is only applicable for Bluetooth version 2.1 and above. 7.24.2.1 Pairing the Authentication PIN when Receiving a Pairing Request Procedure: 1.
  • Page 107 68012002064-HA Chapter 7: Advanced Features Procedure: to the required device. Press the Menu Select button directly below Sel to initiate pairing. Your radio only supports HSP, DUN, PAN, and SPP Bluetooth profiles. If successful, the display shows Pairing in progress... followed by a randomly generated numeric PIN, Compare PIN: XXXXXX.
  • Page 108 68012002064-HA Chapter 7: Advanced Features 6. Press the Menu Select button directly below Yes or No to proceed delete the device or to exit this function and return to previous screen. Result: If the device is deleted successfully, the display shows <Device Friendly Name> cleared to indicate clearing is successful.
  • Page 109 68012002064-HA Chapter 7: Advanced Features This feature allows the radio to send an emergency message and Over-The-Air (OTA) notification when a vest piercing event occurs. The event is immediately sent to the system to alert the dispatcher of the vest pierced incident.
  • Page 110 68012002064-HA Chapter 7: Advanced Features The radio generates a bad key tone if the sensor is not allowed to be disabled or there is no sensor connected to the radio when the preprogrammed button or menu select button is pressed. 2.
  • Page 111 68012002064-HA Chapter 7: Advanced Features ● If you choose to reject, the display shows Upg Aborted. The radio continues to function with the current configuration until it gets reprogrammed. NOTE: If your radio has problems upgrading over-the-air, consult a qualified technician for details. 7.26 Voice Announcement This feature enables the radio to audibly indicate the current feature mode, zone, or channel assigned to the...
  • Page 112 68012002064-HA Chapter 7: Advanced Features to select the desired Alert Alias and press the Menu Select button directly below Send. The display shows Sending req. If radio is out of range, roaming to a foreign system or in a failsoft situation, the display shows Req failed.
  • Page 113 68012002064-HA Chapter 7: Advanced Features 2. Press the Menu Select button directly below SSA. The display shows the Site Alert screen. to Start Alert and press the Menu Select button directly below Sel. The display shows the Select Site screen. to [All Avail] and press the Menu Select button directly below Sel.
  • Page 114 68012002064-HA Chapter 7: Advanced Features 7.27.5 Stopping SSA Notification of All Sites Procedure: or to SSA. 2. Press the Menu Select button directly below SSA. The display shows the Site Alert screen. to Stop Alert and press the Menu Select button directly below Sel. The display shows the Select Site screen.
  • Page 115 68012002064-HA Chapter 7: Advanced Features 7.28 Wi-Fi You can connect your radio to a Wi-Fi network for wireless programming and SmartConnect features. Your service administrator programs the Wi-Fi Service Set Identifier (SSID) or network name that your radio can connect to. 7.28.1 Turning Wi-Fi On or Off When and where to use: Do one of the following to turn Wi-Fi on or off.
  • Page 116 68012002064-HA Chapter 7: Advanced Features 7.28.3 Checking the Wi-Fi Configuration and Status of the Radio Procedure: 1. Perform one of the following actions: ● Long press the preprogrammed Wi-Fi button. ● or to WiFi and press the Menu Select button directly below WiFi. The display shows the current status of the Wi-Fi as described next.
  • Page 117 68012002064-HA Chapter 7: Advanced Features When and where to use: This feature allows twice as many zones to be accessed from a switch, doubling the amount of switch positions. Procedure: Use the programmed Basic Zone Bank button to toggle the position between Bank 1 and Bank 2. The top display shows the status icons (A, B, C, D, E, or F) or the zone name based on the bank and switch position selected.
  • Page 118 68012002064-HA Chapter 7: Advanced Features c. Press the Menu Select button directly below Sel to select the required radio profile, or press the Menu Select button directly below Exit to exit the screen without making any changes. The radio returns to the Home screen. The profile name on the Home screen indicates the current selected radio profile.
  • Page 119 68012002064-HA Chapter 7: Advanced Features When and where to use: This feature allows you to select the speaker route for the radio's audio from either the main or the secondary speaker using the radio profile settings. While both speakers function together with the secondary speaker enhancing intelligibility of the received audio during typical radio operation, each speaker has an independently-tuned frequency response and volume level operation.
  • Page 120 68012002064-HA Chapter 7: Advanced Features ● To turn the backlight on, press any programmable radio controls or buttons. To turn the backlight on, press any key of the keypad, the Menu Select or Navigation button, or any programmable radio controls or buttons. 7.29.8 Locking and Unlocking the Keypad and Controls You can lock the keypad, programmable buttons, rotary knobs, and switches of your radio to avoid...
  • Page 121 68012002064-HA Chapter 7: Advanced Features b. Press the Menu Select button directly below VMut. Result: The display shows Voice mute off, and you hear a short tone, indicating that the feature is disabled or the display shows Voice mute on, and you hear a short tone, indicating that the feature is enabled.
  • Page 122 68012002064-HA Chapter 7: Advanced Features ● or one or more times to move to an item you wish to change. to change the selected item. ● Press the Menu Select button directly below Exit to exit the screen without making any changes and return to the Home screen.
  • Page 123 68012002064-HA Chapter 7: Advanced Features 2. Press the Menu Select button directly below Sql. The display shows Squelch XX, where XX is the value for the current squelch. 3. Perform one of the following actions: ● Press the Menu Select button directly below “+” to increase the squelch volume. ●...
  • Page 124 68012002064-HA Chapter 7: Advanced Features Mode Description Quick-Key Override Your radio must be programmed to allow you to use Quick-Key Override. This feature works with either one of the two above variations. You can override the transmit-inhibit state by quick-keying the radio (press PTT button twice within the pro- grammed time limit).
  • Page 125 68012002064-HA Chapter 7: Advanced Features ● Press the Transmit Inhibit programmable button. NOTE: If the user has disabled TX Inhibit using the softkey and then moves the switch to the position where TX Inhibit is enabled, the new value overwrites the menu value. The display shows Tx inhibit off.
  • Page 126 68012002064-HA Chapter 7: Advanced Features ● Codeplug Alias (Optional) NOTE: To return to the Home screen, press at any time. Procedure: 1. Perform one of the following actions: ● Press the preprogrammed Info button. ● or to Info and press the Menu Select button directly below Info. to Radio Info and press the Menu Select button directly below Sel.
  • Page 127 68012002064-HA Chapter 7: Advanced Features ● Press the preprogrammed Info button. ● or to Info and press the Menu Select button directly below Info. to Control map and press the Menu Select button directly below Sel. The display shows the Control Map screen. 3.
  • Page 128 Changing Password (Optional) This feature only supports Model 3.5 and Model 2.5. Radios from the Motorola Solutions factory are provisioned with a blank password. Prerequisites: To access the protected channels, press OK when the Enter Old Password prompts you to change the password.
  • Page 129 68012002064-HA Chapter 7: Advanced Features 5. Change the parameter value. 6. Press OK to accept the parameter change and return to view mode. 7. Perform one of the following actions and proceed to the next step: ● to select other channel parameters. ●...
  • Page 130 68012002064-HA Chapter 7: Advanced Features Parameter Editing Keys Value Busy LED ON/OFF Low Batt LED ON/OFF MPL Enable Disabled/Rx/T x/All Scan List None/Scan List 1, 2, 3,... Zone Name The names must be configured in CPS. Top Chan Name Top Zone Name Chan Name NOTE:...
  • Page 131 68012002064-HA Chapter 8: Accessories Chapter 8 Accessories Not all accessories are FCC certified to operate with all radio models, band splits, or both. See the radio price pages for a list of FCC certified accessories or contact your sales representative for accessory compatibility. https://www.motorolasolutions.com to know more about the accessories supported by this radio.
  • Page 132 Furthermore, Motorola Solutions reserves the right to change any products to improve readability, function, or design. Motorola Solutions does not assume any liability arising out of the applications or use of any product or circuit described herein; nor does it cover any license under its patent rights, nor the rights of others.
  • Page 133 (e.i.r.p.) is not more than that necessary for successful communication. This radio transmitter is approved by ISED to operate with a Motorola Solutions-approved antenna with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.
  • Page 134 Applying for Canadian License The operation of your Motorola Solutions radio is subject to the Radio communications Act and must comply with rules and regulations of the Federal Government's department of Innovation, Science, and Economic Development Canada (ISED).
  • Page 135 68012002064-HA Maritime Radio Use in the VHF Frequency Range Maritime Radio Use in the VHF Frequency Range Special Channel Assignments Emergency Channel If you are in imminent and grave danger at sea and require emergency assistance, use VHF Channel 16 to send a distress call to nearby vessels and the United States Coast Guard.
  • Page 136 68012002064-HA Maritime Radio Use in the VHF Frequency Range ○ in the simplex mode on the ship station transmitting frequencies specified in the 156.025–157.425 MHz frequency band, and ○ in the semiduplex mode on the two frequency channels specified in the table below. NOTE: Simplex channels 3, 21, 23, 61, 64, 81, 82, and 83 cannot be lawfully used by the general public in US waters.
  • Page 137 68012002064-HA Maritime Radio Use in the VHF Frequency Range 157.400 162.000 156.025 160.625 156.075 160.675 156.125 160.725 156.175 160.775 156.225 160.825 156.275 160.875 156.325 160.925 67** 156.375 156.375 156.425 156.425 156.475 156.475 156.575 156.575 156.625 – 156.675 156.675 156.725 156.725 77** 156.875 –...
  • Page 138 68012002064-HA Maritime Radio Use in the VHF Frequency Range Declaration of Compliance for the Use of Distress and Safety Frequencies The radio equipment does not employ a modulation other than the internationally adopted modulation for maritime use when it operates on the distress and safety frequencies specified in RSS-182 Section 7.3. Technical Parameters for Interfacing External Data Sources RS232...
  • Page 139 Product Accessories One (1) Year MOTOROLA SOLUTIONS, at its option, will at no charge either repair the Product (with new or reconditioned parts), replace it (with a new or reconditioned Product), or refund the purchase price of the Product during the warranty period provided it is returned in accordance with the terms of this warranty.
  • Page 140 This warranty sets forth the full extent of MOTOROLA SOLUTIONS'S responsibilities regarding the Product. Repair, replacement, or refund of the purchase price, at MOTOROLA SOLUTIONS’s option, is the exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED...
  • Page 141 1. that MOTOROLA SOLUTIONS will be notified promptly in writing by such purchaser of any notice of such claim, 2.
  • Page 142 This provision applies to products and services supplied by Motorola Solutions to consumers within the meaning of the Australian Consumer Law. This warranty is given by Motorola Solutions Australia Pty Limited (ABN16 004 742 312) of Tally Ho Business Park, 10 Wesley Court. Burwood East, Victoria. Our goods come with guarantees that cannot be excluded under the Australia Consumer Law.
  • Page 143 Automatic Registration Service ASTRO 25 Motorola Solutions standard for wireless digital trunked communications. ASTRO conventional Motorola Solutions standard for wireless analog or digital conventional communications. Autoscan A feature that allows the radio to automatically scan the members of a scan list. Bluetooth Bluetooth is an open wireless technology standard for exchanging data over short distances from fixed and mobile devices with high levels of security.
  • Page 144 68012002064-HA Glossary Channel A group of characteristics, such as transmit/receive frequency pairs, radio parameters, and encryption encoding. Control Channel In a trunking system, one of the channels that is used to provide a continuous, two-way/data-communications path between the central controller and all radios on the system. Conventional Typically refers to radio-to-radio communications, sometimes through a repeater.
  • Page 145 It can also trigger Emergency Alarm the Post-Alert Timer is not cancelled. Mission Critical Wireless. Motorola Solutions Digital Communications. Menu Entry A software-activated feature shown at the bottom of the display. Selection of a feature is controlled by the programming of the buttons on the side of the radio.
  • Page 146 68012002064-HA Glossary Check channel activity by pressing the Monitor button. If the channel is clear, you hear static. If the channel is in use, you hear conversation. It also serves as a way to check the volume level of the radio, since the radio “opens the squelch”...
  • Page 147 68012002064-HA Glossary PTT-The switch or button usually located on the left side of the radio which, when pressed, causes the radio to transmit. When the PTT is released, the unit returns to receive operation. Radio Frequency RF-The portion of the electromagnetic spectrum between audio sound and infrared light (approximately 10 kHz to 10 GHz).
  • Page 148 68012002064-HA Glossary The automatic sharing of communications paths between a large number of users. Allows users to share a smaller number of frequencies because a repeater or communications path is assigned to a talkgroup for the duration of a conversation. Trunking Priority Monitor scan list A scan list that includes talkgroups that are all from the same trunking system.