Compaq 234664-002 - ProLiant - ML330T02 Troubleshooting Manual page 50

Check for conflicts in backup soft
4.
Check the SCSI/HBA/Driver con
5.
I nspe ct media and cables, and discard any that are faulty or damaged.
6.
Contact HP support
7.
Read/w rite issue
Action:
Run the Drive Assessment Test in HP StorageWorks Libr
1.
CAUTION:
overwrite the
Run the Med ia Assessment Test in HP StorageWorks Library and Tape Tools. This is a read-only test.
2.
Backup issue
Action:
Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools.
1.
CAUTION:
overwrite the tape, run the logs-based Device Analy
Check the backup logs.
2.
Verify that a supported configuration is being used.
3.
Check for media damage:
4.
Incorrect label placement
o
Broken, missing, or loose leader pin
o
Damaged cartridge seam
o
Usage in incorrect environment
o
Check for software issues:
5.
Check the backup software.
a.
Check that virus scanning software is not scheduled
b.
Verify that a tape can be formatted.
6.
Media issue
Action:
Verify that the correct media part numb
1.
Pull a support ticket using HP StorageWork
2.
Look for issues in the cartridge health section.
o
Look for issues in the drive health section.
o
Run the Media Assessment Test in HP StorageWorks Library and Tape Tools.
3.
Check for media damage:
4.
Incorrect label placement
o
ware services.
figuration of the drive.
("Contacting HP technical support or an authorized
R unning the Drive Assessment Test overwrites the tape. If it is not possible to
tape, run the logs-based Device Analysis Test instead.
Running the Drive Assessment Test overwrites the tape. If it is not possible to
er is being used.
ary and Tape Tools.
sis Test instead.
to run at the same time as the back-up.
s Library and Tape Tools.
reseller" on page 171).
Hardware problems 50