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HP EliteBook X Flip G1i 14 inch Notebook Next Gen AI PC Maintenance And Service Manual
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HP EliteBook X Flip G1i 14 inch Notebook Next Gen AI PC Maintenance And Service Manual

HP EliteBook X Flip G1i 14 inch Notebook Next Gen AI PC Maintenance And Service Manual

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Maintenance and Service Guide
HP EliteBook X Flip G1i 14 inch Notebook
Next Gen AI PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook X Flip G1i 14 inch Notebook Next Gen AI PC

  • Page 1 Maintenance and Service Guide HP EliteBook X Flip G1i 14 inch Notebook Next Gen AI PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Chrome and Google User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................5 Locating hardware ............................................5 Locating software............................................5 Right..................................................5 Left................................................... 6 360 modes (select products only)....................................8 Display .................................................. 8 Auto Lock and Awake........................................8 Low blue light mode (select products only)..............................8 Keyboard area...............................................10 Touchpad ...............................................10 Touchpad settings .......................................10...
  • Page 5 Grounding the work area......................................33 Recommended materials and equipment..............................33 Cleaning your computer........................................34 Enabling HP Easy Clean (select products only) ............................34 Removing dirt and debris from your computer............................34 Cleaning your computer with a disinfectant............................... 35 Caring for wood veneer (select products only) ............................36 Packaging and transporting guidelines..................................36...
  • Page 6 8 Backing up, restoring, and recovering....................................77 Backing up information and creating recovery media............................77 Using Windows tools for backing up..................................77 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......77 Restoring and recovering your system..................................77 Creating a system restore .......................................78 Restoring and recovery methods ..................................78...
  • Page 7 11 Statement of memory volatility......................................89 Current BIOS steps ..........................................89 Nonvolatile memory usage ......................................... 91 Questions and answers ........................................92 Using HP Sure Start (select products only)................................93 12 Power cord set requirements........................................94 Requirements for all countries ......................................94 Requirements for specific countries and regions.............................94 13 Swelling or deformation of notebook battery................................97...

  • Page 8: Product Description

    Product components and their descriptions Category Description Product Name HP EliteBook X G1i 14 inch Notebook Next Gen AI PC Processors Intel® Core™ Ultra7 268 (8 cores, 17 W) Intel Core Ultra7 266 (8 cores, 17 W) Intel Core Ultra7 258 (8 cores, 17 W)
  • Page 9 Support for discrete amplifiers Support for discrete Poly Studio Support for quad speakers Integrated HP AI Wide Vision Camera: Fixed, USB 2.0, 5 MP, infrared, wide field-of-view (WFOV) Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression...
  • Page 10 Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery: 6 cell, 68 Whr, polymer, HP Long Life battery and 3 cell, 56 Whr, polymer, HP Long Life battery HP Fast Charge Technology AC adapters Non-Power Factor Correction (nPFC) or Power Factor Correction (PFC)
  • Page 11 Product components and their descriptions (continued) Category Description Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing Agreement) Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 13: Left

    Off: The battery is not charging. USB Type-C® power connector and 10 Gbps Connects an AC adapter that has a USB Type-C connector, port with HP Sleep and Charge and supplying power to the computer and, if needed, charging DisplayPort™ output the computer battery.
  • Page 14 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Modes (Select Products Only)

    Safety & workstation setup and proper posture, health, and work habits for computer users. The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Chapter 2 Components...
  • Page 16 Table 2-3 Display components and their descriptions Component Description Internal microphones (2) Record sound. Camera lights (2) On: One or more cameras are in use. Cameras (2) Allow you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.

  • Page 17: Keyboard Area

    To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Near Field Communications (NFC) tapping Allows you to wirelessly share information when you tap it area and antenna (select products only) with an NFC-enabled device.
  • Page 19 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light (select products only) On: Privacy screen is on, which helps prevent side-angle viewing.

  • Page 20: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and then select the Sign-on options app.

  • Page 21: Special Keys

    Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Windows key Opens the Start menu. NOTE: Pressing the Windows key again closes the Start menu. Action keys Execute frequently used system functions. Windows Copilot key Opens Windows Copilot (select products only). NOTE: Copilot in Windows requires Windows 11.

  • Page 23: Rear

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 24: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number...

  • Page 25: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 26 Replace the tray in the computer. Press in gently on the tray (4) until it is firmly seated. To remove the SIM card, insert a small straightened paper clip into the card tray access hole and press in gently on the clip. The tray will pop out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on the tray until it is firmly seated.

  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly 35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on P24147-001 computer models equipped with WLAN; typical brightness: 400 nits 35.6 cm (14.0 in), brightview, WUXGA, TOP, with privacy filter and infrared webcam, for use on P24156-001 computer models equipped with WWAN;...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 35.6 cm (14.0 in), 2.5K, DBTS, antiglare, TOP, with privacy filter and infrared webcam, for use on P24150-001 computer models equipped with WLAN; typical brightness: 400 nits 35.6 cm (14.0 in), 2.5K, DBTS, antiglare, TOP, with privacy filter and infrared webcam, for use on P24151-001 computer models equipped with WWAN;...
  • Page 30 WWAN module Qualcomm 9205 LTE-M (CAT-M1 fSVC) WWAN module P11676-005 HP R15 5G Solution WWAN P06930-005 HP R15 4G LTE-Advanced Pro WWAN P20951-005 For use in all countries and regions 2 TB, 2280, PCIe-4×4, NVMe SSD with TLC N77396-001 1 TB, 2280, PCIe-4×4, NVMe, SSD with TLC N77395-001 1 TB, M.2 2280, PCIe-4×4, NVMe, value SSD...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core U5-236V processor, 16 GB of system memory, and the Windows 11 P24137-601 operating system Equipped with an Intel Core U5-236V processor, 32 GB of system memory, and the Windows 11 P24138-601 operating system Equipped with an Intel Core U7-266V processor, 16 GB of system memory, and the Windows 11...

  • Page 32: Miscellaneous Parts

    Spare part number AC adapter 120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001 120 W HP Smart adapter (PFC, RC, 4.5 mm, slim) M95377-001 100 W AC adapter (nPFC, 3 prong, USB Type-C PD) N57045-001 65 W AC adapter (nFPC, 3 prong, USB Type-C, slim) M54350-001 65 W AC adapter 65W (nPFC, USB Type-C, 1.8 m [6.6 ft])
  • Page 33 N19981-001 Bracket Kit (includes I/O brackets, memory module shields, SIM tray, and SSD shield) P35098-001 Cable HP Thunderbolt G4 120 W cable (0.8 m [2.6 ft]) M88058-001 USB Type-C male–to–USB Type-A male cable (1.0 m [3.3 ft]) L65353-001 Cable Kit (includes fingerprint reader cable, NFC module cable, and touchpad cable)
  • Page 34 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP 935 Creator mouse M16122-001 HP USB mouse L95713-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker) + AC adapter bundle for use in Thailand M85418-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker):...
  • Page 35 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in India L22624-001 For use in Israel L22323-001 For use in Italy L30813-001 For use in Japan L22330-001 For use in North America L22319-001 For use in the People's Republic of China L21930-001 For use in South Africa L22325-001...
  • Page 36 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Japan L19365-002 For use in North America L19367-002 For use in the People's Republic of China L19368-002 For use in South Africa L19369-002 For use in South Korea L19366-002 For use in Switzerland L19370-002...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 38: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 39: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 40: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 41: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 42: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 43: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 44 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 45 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 46: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 47 Table 5-1 Bottom cover descriptions and part number (continued) Description Spare part number For use only on computer models not equipped with WWAN capability P28059-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 39).

  • Page 48: Battery

    Regulatory, Safety, and Environmental Notices . To access For additional battery information, see the this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Battery...

  • Page 49: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 50 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 51 Disconnect the battery cable from the system board. Connector location might vary. Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery.
  • Page 52 Press down on the indentations on the tray (3) to adhere it to the battery. Rotate to unlock the latches (1) that secure the battery to the computer. Latch locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Installing a new battery...
  • Page 53 Rotate the battery up and over into the cavity of the containment tray. NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Open the containment tray that includes the new battery.

  • Page 54: Wlan Module

    Lift the containment tray (2) off the battery. Connect the battery cable to the system board. Connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 55 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the computer (see Battery on page 41).

  • Page 56: Wwan Module

    Qualcomm 9205 LTE-M (CAT-M1 fSVC) P11676-005 HP R15 5G Solution WWAN P06930-005 HP R15 4G LTE-Advanced Pro WWAN P20951-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 57: Solid-State Drive

    Lift the edge of the WWAN module (3) opposite the slot until it rests at an angle. Remove the WWAN module (4) by pulling the module away from the slot at an angle. If the WWAN antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.
  • Page 58 Table 5-5 SSD descriptions and part numbers (continued) Description Spare part number 1 TB, 2280, PCIe-4×4, NVMe, value SSD N77394-001 512 GB, 2280, PCIe-4×4, NVMe, SSD with TLC N77393-001 512 GB, M.2 2280, PCIe-4×4, SSD with SED and TLC N86921-001 512 GB, 2280, PCIe-4×4, NVMe, value SSD N77392-001 256 GB, 2280, PCIe-4×4, NVMe, value SSD...
  • Page 59 Thoroughly clean the thermal material from the surfaces of the SSD (1) and the system board (2) each time you remove the SSD. Replacement SSD thermal material is included in the SSD spare part kit. The following illustration shows the replacement thermal material locations. To replace the SSD, reverse the removal procedures.

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 61 Table 6-1 System board descriptions and part numbers (continued) Description Spare part number For use in all countries and regions Equipped with an Intel Core U5-236V processor, 16 GB of system memory, and the Windows 11 P32442-601 operating system Equipped with an Intel Core U5-238V processor, 32 GB of system memory, and the Windows 11 P32443-601 operating system Equipped with an Intel Core U7-266V processor, 16 GB of system memory, and the Windows 11...
  • Page 62 Prepare the computer for disassembly (see Preparation for disassembly on page 53). Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the computer (see Battery on page 41). When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: ●...
  • Page 63 Remove the 13 Phillips M2.0 × 4.9 screws (1) that secure the system board, the left and right I/O bracket holders, the left and right I/O brackets, the middle hook holder, and the security bracket to the computer. Loosen the Phillip captive screw (2) that secures the system board and fan/heat sink assembly to the computer.

  • Page 64: Fan/Heat Sink Assembly

    Lift the right side of the system board (1) until it rests at an angle, and then remove the system board (2) by sliding it up and to the right at an angle. To install the system board, reverse the removal procedures. Fan/heat sink assembly To remove the fan/heat sink assembly, use these procedures and illustrations.
  • Page 65 Before removing the fan/heat sink assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 53). Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the computer (see Battery on page 41).

  • Page 66: Fingerprint Reader Cable

    To replace the fan/heat sink assembly, reverse the removal procedures. Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. The fingerprint reader cable is included in the Cable Kit, spare part number P28061-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 53).

  • Page 67: Fingerprint Reader

    Remove the fingerprint reader cable (2) from the computer. To replace the fingerprint reader cable, reverse the removal procedures. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 6-3 Fingerprint reader descriptions and spare part numbers Description Spare part number Fingerprint reader (includes cable)

  • Page 68: Display Assembly

    Remove the fingerprint reader bracket and fingerprint reader (2) from the computer. To replace the fingerprint reader, reverse the removal procedures. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Table 6-4 Display assembly descriptions and part numbers Description Spare part number 35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on computer...

  • Page 69: Cm (14.0 In), Brightview, Uwva, Oled + Lbl, Ntop, With Infrared Webcam, For Use On Computer P24155-001

    Table 6-4 Display assembly descriptions and part numbers (continued) Description Spare part number 35.6 cm (14.0 in), brightview, UWVA, OLED + LBL, nTOP, with infrared webcam, for use on computer P32453-001 models equipped with WWAN; typical brightness: 400 nits 35.6 cm (14.0 in), antiglare, WUXGA, TOP, with privacy filter and infrared webcam, for use on computer P32454-001 models equipped with WLAN;...
  • Page 70 Release the WWAN antenna cables from the retention clips (3) and routing channels that are built into the right I/O bracket holder. Disconnect the display panel cable (1) from the system board. Carefully disconnect the two WLAN antenna cables (2) from the terminals on the WLAN module. The #1 WLAN antenna cable connects to the WLAN module #1 Main terminal.

  • Page 71: Speakers

    Remove the six Phillips M2.5 × 4. 1 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the top cover with keyboard until it rests at a 90-degree angle. Release the display hinges from the top cover by sliding the top cover with keyboard (2) away from the display assembly.

  • Page 72: Nfc Module Cable

    Table 6-5 Speaker description and part number Description Spare part number Speakers (includes left and right speakers, cables, and six rubber isolators) P28067-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 53).

  • Page 73: Nfc Module

    Before removing the NFC module cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 53). Remove the bottom cover (see Bottom cover on page 39). Remove the battery from the computer (see Battery on page 41).

  • Page 74: Touchpad Cable

    Remove the battery from the computer (see Battery on page 41). Remove the NFC module cable (see NFC module cable on page 65). Remove the NFC module: Release the ZIF connector (1) the NFC module antenna cable is connected to, and then disconnect the NFC module antenna cable from the NFC module.

  • Page 75: Touchpad

    Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided adhesive. Remove the touchpad cable. To replace the touchpad cable, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-7 Touchpad descriptions and part numbers Description...

  • Page 76: Connector Board Cable

    Remove the three Phillips M2.0 × 2.4 broadhead screws (2) that secure the touchpad to the computer. Lift the rear edge of the touchpad (3) until it rests at an angle. Remove the touchpad (4) by sliding it up and back at an angle. To replace the touchpad, reverse the removal procedures.

  • Page 77: Connector Board

    Remove the connector board cable (3) from the computer. To replace the connector board cable, reverse the removal procedures. Connector board To remove the connector board, use this procedure and illustration. Table 6-9 Connector board description and part number Description Spare part number Connector board (includes USB port and audio jack) P28064-001...

  • Page 78: Top Cover With Keyboard

    Remove the connector board (2) from the computer. To replace the connector board, reverse the removal procedures. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers and keyboards. The second table provides the country codes.
  • Page 79 Table 6-11 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Germany -041 Portugal -131 Turkey-F -541 Greece -151 Romania...

  • Page 80: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 81: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 82: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 83: Changing The Boot Order Using The F9 Prompt

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 84: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 85: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 86: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 87: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 88: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 89: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 90: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 91: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 92: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 93: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 94: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 2560 × 1600 (2.5K) 1920 × 1080 (WUXGA) Surface treatment Antiglare (WLED and LED panels) Brightview (OLED panel) Brightness 800 nits (WUXGA, LBL panel) 400 nits (OLED + LBL and LED...

  • Page 95: Solid-State Drive Specifications

    Table 10-3 Hard drive specifications (continued) 500 GB* 750 GB* Operating temperature 0°C to 60°C (0°F to 140°F) 0°C to 60°C (0°F to 140°F) NOTE: *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly. Certain restrictions and exclusions apply.

  • Page 96: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 97 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 98: Nonvolatile Memory Usage

    System boot ROM (BIOS) Nonvolatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website. RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 99: Questions And Answers

    Under typical operation, the only user data stored on the primary storage device are preferences for device configuration and settings for connections. However, the administrator can configure the system to allow users to store data locally. The only user data potentially stored in BIOS Settings are the ownership and asset tags, administrator password, and startup password.

  • Page 100: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 101: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 102 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 103 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 104: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 105: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 106: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 107: Index

    34 backups 77 caring for wood veneer 36 fan/heat sink assembly disinfecting 35 spare part numbers 26 removal 57 HP Easy Clean 34 battery spare part numbers 57 removing dirt and debris 34 illustrated 25 fingerprint reader components...
  • Page 108 80, 81 HDMI 7 power 12 downloading 81 product description 2 privacy key 12 failure ID code 80 USB port with HP Sleep and lights, mute 12 installing 82 Charge 6 lock using 80 USB Type-C power connector spare part number 26...
  • Page 109 25, 64 traveling with the computer 17 computer 17 speakers, identifying 13, 16 special keys, using 14 specifications USB port with HP Sleep and computer 86 recovery 77 Charge, identifying 6 display 86, 87 discs 78 USB Type-C power connector and...
  • Page 110 removal 47 spare part numbers 23, 47 workstation guidelines 30 WWAN antennas, identifying 9 WWAN module illustrated 23 removal 49 spare part number 23, 49 Index...

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