Multitech MultiModem MT5634IND-NAM User Manual page 3

Chapter 1 – Description and Specifications .............................................................................................................. 5
Introduction ................................................................................................................................................................. 5
Safety Warnings ......................................................................................................................................................... 5
MultiModem Package Contents .................................................................................................................................. 5
AT Commands ............................................................................................................................................................ 5
Features and Technical Specifications ....................................................................................................................... 6
Electrical Specifications .............................................................................................................................................. 7
LED Indicators ............................................................................................................................................................ 7
RS-232 9-Pin Connector ............................................................................................................................................ 7
About the Leased-Line Operation Feature ................................................................................................................. 8
Setup ..................................................................................................................................................................... 8
Chapter 2 – Installation ................................................................................................................................................ 9
Step 1 – Desktop Placement or Panel-Mounting ........................................................................................................ 9
Step 2 – Connect the Modem to Your System.......................................................................................................... 10
For AC Power ...................................................................................................................................................... 10
For DC Power ...................................................................................................................................................... 10
Step 3 – Install the Modem Driver ............................................................................................................................ 11
Step 4 – Configure the Modem for Your Country or Region ..................................................................................... 11
Using the Global Wizard ...................................................................................................................................... 11
Using AT Commands .......................................................................................................................................... 11
Step 5 – Install Data Communications Software ....................................................................................................... 12
PhoneTools ......................................................................................................................................................... 12
Chapter 3 – AT Commands, S-Registers and Result Codes .................................................................................. 13
Chapter 4 – Remote Configuration ........................................................................................................................... 14
Basic Procedure ....................................................................................................................................................... 14
Setup ........................................................................................................................................................................ 14
Changing the Setup Password ............................................................................................................................ 14
Changing the Remote Escape Character ............................................................................................................ 14
Chapter 5 – Callback Security ................................................................................................................................... 15
Changing the Setup Password ................................................................................................................................. 15
Turning Callback Security On and Off ...................................................................................................................... 15
Setting Callback Security Message Parity ................................................................................................................ 16
Assigning Callback Passwords and Phone Numbers ............................................................................................... 16
Calling Procedures ................................................................................................................................................... 16
Password-Only Callback ..................................................................................................................................... 16
Number-Entry Callback ....................................................................................................................................... 17
Extension-Entry Callback .................................................................................................................................... 17
Direct Connection ................................................................................................................................................ 18
Callback Security Commands.............................................................................................................................. 18
Chapter 6 – Troubleshooting .................................................................................................................................... 19
None of the Indicators Light ...................................................................................................................................... 19
The Modem Does Not Respond to Commands ........................................................................................................ 19
The Modem Cannot Connect When Dialing ............................................................................................................. 20
The Modem Disconnects While Online ..................................................................................................................... 21
Modem Cannot Connect When Answering ............................................................................................................... 21
File Transfer Is Slower Than It Should Be ................................................................................................................ 21
Data Is Being Lost .................................................................................................................................................... 22
There Are Garbage Characters on the Monitor ........................................................................................................ 22
The Modem Doesn't Work with Caller ID .................................................................................................................. 22
Fax and Data Software Can't Run at the Same Time ............................................................................................... 22
Appendix A – Flash Upgrade .................................................................................................................................... 23
Appendix B – Regulatory Compliance ..................................................................................................................... 24
Regulatory Compliance Statements ......................................................................................................................... 24
EMC, Safety, and R&TTE Directive Compliance ................................................................................................. 24
International Modem Restrictions ........................................................................................................................ 24
Telecom Requirements for the United States ...................................................................................................... 24
Multi-Tech Systems, Inc. MT5634IND User Guide (S000369C)
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