Communication With Printer Lost When Connected To Virtual Private Network (Vpn); Resolving Intermittent Wireless Communications Issues - Dell V310 Series User Manual

M
AKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED
1
Click , or click Start and then click Run.
2
In the Start Search or Run box, type control printers.
3
Press Enter, or click OK.
The printer folder opens.
4
Right-click the printer, and then select Properties from the menu.
5
Click the Ports tab.
6
Click the box next to Enable bidirectional support if it is not already checked.
7
Click Apply.
8
Click OK, and then try to print again.
Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.

Resolving intermittent wireless communications issues

You may notice that your printer works for a short time and then stops working, although apparently nothing has
changed on your wireless network.
Many different issues can interrupt network communications, and sometimes more than one problem exists at the
same time. These are possible solutions. Try one or more of the following:
D
ISCONNECT FROM ALL
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network
at the same time. Disconnect from the VPN before installing the driver on the computer or before running the
wireless setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN
connections. If you do not have a VPN Client software installed, check the connections manually using the Windows
VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
T
URN OFF THE WIRELESS ACCESS POINT
VPN
S WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
(
WIRELESS ROUTER
Troubleshooting
)
AND TURN IT BACK ON AGAIN
100