Table of Contents
Advertisement
User Guide
Synchronizing email messages and contacts
Synchronizing email messages
About wireless email reconciliation
Note: Depending on your messaging service plan, this feature might not be supported.
Email messages that you open or delete on your BlackBerry® device might be marked automatically as opened or marked automatically as
deleted in your integrated email account. Generally, changes that you make to email messages in your integrated email account are not reflected
on your device.
If you add an email address to the BlackBerry® Internet Service and delete an email message from your email account inbox, the change is
reflected on your device. If you turn off wireless email reconciliation on your device, deleted email messages do not synchronize between your
device and your integrated email account.
If you have a Microsoft® Outlook® Web Access work email account, an IMAP email account, or an Windows Live™ Hotmail® email account,
email messages that you send from your device are copied to the sent items folder in your email account. Likewise, email messages that you
delete are copied to the deleted items folder (except for Windows Live Hotmail).
Note: Depending on your type of integrated email account or email account setup, wireless email reconciliation might not be available for
your device.
If you have a work email account that uses Microsoft Outlook Web Access version 5.5, email messages that you send from your device are not
copied to the sent items folder in your email account.
Depending on your wireless service provider, wireless email reconciliation for the sent items folder on your device might not be available for
your Windows Live Hotmail email account.
About reconciling deleted email messages
Note: Depending on your messaging service plan, this feature might not be supported.
After you add an email address to the BlackBerry® Internet Service, you can delete an email message in your integrated email account and the
email message is also deleted on your BlackBerry device.
By default, email reconciliation for deleted email messages is turned on for all types of integrated email accounts, except POP email accounts.
If you turn off wireless email reconciliation on your device, deleted email messages do not reconcile between your integrated email account
and your device. For more information about email reconciliation, on the Home screen of your device, click the Help icon.
Stop reconciling deleted email messages
Note: Depending on your messaging service plan, this feature might not be supported.
42
Synchronizing email messages and contacts
Advertisement
Table of Contents
Troubleshooting
