Blackberry INTERNET SERVICE - V3.2 User Manual
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Blackberry INTERNET SERVICE - V3.2 User Manual

Blackberry INTERNET SERVICE - V3.2 User Manual

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BlackBerry Internet Service
Version: 3.2
User Guide

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Summary of Contents for Blackberry INTERNET SERVICE - V3.2

  • Page 1 BlackBerry Internet Service Version: 3.2 User Guide...
  • Page 2 SWDT987396-1091001-0907113812-001...

  • Page 3: Table Of Contents

    Contents Getting started................................................About the messaging service plans for the BlackBerry Internet Service............................Basics................................................... Troubleshooting................................................Setting up existing email addresses........................................Email address basics..............................................Adding an email address............................................Troubleshooting................................................Setting up a BlackBerry email address........................................BlackBerry email address basics..........................................Troubleshooting................................................Changing email address information........................................

  • Page 4: Getting Started

    There are multiple messaging service plans for the BlackBerry® Internet Service. Each messaging service plan offers a different set of features. Depending on your messaging service plan, you might not be able to create a BlackBerry email address or add existing email addresses to your BlackBerry device.
  • Page 5 User Guide Getting started You might want to add an email address if you have an existing supported email account that you want to access from your BlackBerry device or BlackBerry enabled device. You might want to create a BlackBerry email address if you do not have another existing, supported email account or if you need an additional email address that you can use to send and receive email messages.
  • Page 6 Change the password for your BlackBerry Internet Service account Note: Depending on your messaging service plan, this feature might not be supported. You can only change the password for your BlackBerry® Internet Service account if you access your BlackBerry Internet Service account using a user name and password.

  • Page 7: Troubleshooting

    Troubleshooting The BlackBerry Internet Service web site displays the incorrect language If you are able to access your BlackBerry® Internet Service account using a browser, you can choose the language that you want the web site to display. From the browser on your device On the BlackBerry®...
  • Page 8 I do not know if I am using the email setup application or the browser on my device The procedures for setting up and managing email are different depending on how you access your BlackBerry® Internet Service account. To determine which procedures to follow, perform the following actions: To access your BlackBerry®...

  • Page 9: Setting Up Existing Email Addresses

    This link enables you to send and receive email messages on your BlackBerry device using your email address. With the BlackBerry Internet Service, you can add up to ten supported email addresses and you can create one BlackBerry email address. If you add email addresses for more than one email account, you can access all of your email messages in the messages application on your device.

  • Page 10: Adding An Email Address

    Note: Depending on your messaging service plan, this feature might not be supported. If you add an email address to your BlackBerry® device, email messages that you open or delete on your device might be marked automatically as opened or deleted in your email account. Email messages that you delete from your email account inbox (for example, by accessing your email account through a browser on a computer) are deleted from your device.
  • Page 11 Setting up existing email addresses 6. If the BlackBerry Internet Service still cannot add your email address, perform one of the following actions. Your email service provider or administrator can provide you with the information required and help you determine which action is appropriate for your email address.
  • Page 12 Type your user name. The user name is the part of the email address before the at sign (@). For example, justinjones in justinjones@blackberry.com. In some cases, this might be the login name that you use to log in to your organization's network. If your organization uses multiple network domains, the user name might follow the format domain name\user name.

  • Page 13: Troubleshooting

    Using a browser on your computer or the email application on your computer, log in to your email address and open the email message. I cannot add an email address Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for your BlackBerry device.

  • Page 14: Setting Up A Blackberry Email Address

    You added email addresses for existing email accounts to the BlackBerry® Internet Service, but you want an additional email address. You can specify a user name for your BlackBerry email address when you create it. The user name is the part of the email address before the at sign (@), for example, justinjones in justinjones@blackberry.com.
  • Page 15 User name: Type a user name for your BlackBerry® email address. Your user name will appear before the @ sign in your BlackBerry email address. The user name must begin with a letter or number, must be 4 to 32 characters long, and can contain uppercase and lowercase letters (a to z, A to Z), numbers (0 to 9), underscores (_), dashes (-), and periods (.).
  • Page 16 Change the password for your BlackBerry email address. You use this password when you change options for the email address or need to validate the email address. If you access the BlackBerry® Internet Service using a user name and password, this does not change your password for the BlackBerry Internet Service, only for your BlackBerry email address.

  • Page 17: Troubleshooting

    Internet, you might be able to set up your email application to forward incoming email messages to your BlackBerry email address. For example, to set up email message forwarding in Microsoft Outlook, you can create a forwarding rule for email messages.
  • Page 18 • If the email message is not from your BlackBerry email address, access your email address from a computer and reply to or forward the email message from there.

  • Page 19: Changing Email Address Information

    When you add an email address to the BlackBerry® Internet Service, you provide the email address and password. If you want to change your email address, you must delete the existing email address from the email setup application or the BlackBerry Internet Service web site and add the new email address.
  • Page 20 BlackBerry email address, you must delete your existing BlackBerry email address and create a new BlackBerry email address. When you create a new BlackBerry email address, if the new user name that you type is not available, the BlackBerry Internet Service will provide you with alternate user names.
  • Page 21 Note: Depending on your messaging service plan, this feature might not be supported. If you log in to your BlackBerry® Internet Service account using a user name and password, you might not have a secret question for your BlackBerry email address.

  • Page 22: Changing Access Options

    Depending on your messaging service plan, these options might not be available. Secret question: Select a predefined secret question for your BlackBerry® email address or type your own secret question for your BlackBerry email address. Your secret question cannot exceed 100 characters.
  • Page 23 User Guide Changing email address information From the browser on your device On the BlackBerry® Internet Service web site, on the Settings web page, click Email Accounts. 2. Under a POP or IMAP email address, click Edit. 3. Click Advanced Settings.
  • Page 24 The Microsoft Mobile Services Protocol requires you to type your email account password again every 360 days. If you switch to this protocol, you receive a message every 360 days reminding you to log in to your BlackBerry® Internet Service account to type your email account password.

  • Page 25: Changing Display Options

    Changing display options About email address names Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for your BlackBerry device. By default, the Email account name field displays your email address. You can name an email address to make it more meaningful to you. For example, if your email address is justinjones@blackberry.com, you could name it "Justin Jones at work".
  • Page 26 BlackBerry device. You can use the Your name field to change the name that appears in the From field when you send email messages from your BlackBerry device. For example, if your email address is justinjones@blackberry.com, you might type "Justin" in the Your name field. When someone receives an email message from you, that person can see that the message was sent from "Justin".
  • Page 27 Note: Depending on your messaging service plan, this feature might not be supported. You can add a signature to any email address on your BlackBerry® device. Your signature appears at the end of email messages that you send from your device using that address.

  • Page 28: Delete An Email Address

    Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for your BlackBerry device. If you switch to a new BlackBerry device, you must validate your email addresses. You do not receive email messages until you type the password for your email addresses.
  • Page 29 3. Change your email account information. 4. Click Save. Note: Depending on the email address, you might not be able to validate it from the BlackBerry Internet Service web site. For more information, contact your email service provider. From the browser on your computer In a browser on your computer, on the BlackBerry Internet Service web site, in the left pane, click Email Accounts.

  • Page 30: Managing Email Messages

    You can use the Reply to email address to hide your BlackBerry email address, or if you have more than one email address, you can make email messages that you send from one email address appear as if you sent them from another email address.
  • Page 31 Note: Depending on your messaging service plan, this feature might not be supported. When you specify an Auto BCC email address, the BlackBerry® Internet Service automatically forwards a copy of email messages that you send from your BlackBerry device to the email address that you specify.
  • Page 32 You can specify an Auto forward email address for your BlackBerry® email address. When you specify an Auto forward email address, the BlackBerry® Internet Service automatically forwards a copy of all email messages, including all applicable attachments and content that you receive on your BlackBerry device to the email address that you specify.

  • Page 33: Email Message Filters

    The BlackBerry Internet Service applies email message filters to an incoming email message in the order that the email message filters appear. If none of the email message filters that you create apply to an incoming email message, the BlackBerry Internet Service applies a default email message filter to the email message.
  • Page 34 Note: Depending on your messaging service plan, this feature might not be supported. To complete this task, you must use the email setup application on your BlackBerry® device or log in to the BlackBerry® Internet Service web site using a browser on your computer. You cannot create email message filters from a browser on your device.
  • Page 35 For example, type justin for email addresses that start with justin, or type jones@blackberry for email addresses that contain jones@blackberry. To forward or block email messages from multiple email addresses, type each separate email address and click Add.
  • Page 36 Do not forward messages to the device: Change this option to stop email messages from being forwarded to your device. If you set this option for your BlackBerry email address, you will not be able to view filtered email messages unless you set the option to forward received email messages to another email address automatically.
  • Page 37 Note: Depending on your messaging service plan, this feature might not be supported. To complete this task, you must use the email setup application on your BlackBerry® device or log in to the BlackBerry® Internet Service web site using a browser on your computer. You cannot delete email message filters from a browser on your device.
  • Page 38 BlackBerry® Internet Service applies the default email message filter to email messages that you receive on your BlackBerry device. To change the default email message filter, you must use the email setup application on your device or log in to the BlackBerry Internet Service web site using a browser on your computer.

  • Page 39: Troubleshooting

    • If the email message is not from your BlackBerry email address, access your email address from a computer and reply to or forward the email message from there.
  • Page 40 • Send service books to your device. If you have a device with BlackBerry® Connect™ software, you might need to delete old service books from the device before you send new service books. For more information, see the user guide for your device.

  • Page 41: Synchronization

    Note: Depending on your messaging service plan, this feature might not be supported. If you add an email address to your BlackBerry® device, email messages that you open or delete on your device might be marked automatically as opened or deleted in your email account. Email messages that you delete from your email account inbox (for example, by accessing your email account through a browser on a computer) are deleted from your device.

  • Page 42: Synchronizing Contacts

    Synchronizing contacts About synchronizing contacts Note: This feature is supported only on BlackBerry® devices that are running BlackBerry® Device Software 5.0 or later. Depending on your messaging service plan, this feature might not be supported.
  • Page 43 To complete this task, you must use the email setup application on your device or log in to the BlackBerry® Internet Service web site using a browser on your computer. You cannot synchronize your contacts from a browser on your device.

  • Page 44: Synchronizing Calendars

    Note: Depending on your messaging service plan, this feature might not be supported. By default, wireless synchronization is turned on for contacts on your BlackBerry® device. If wireless data synchronization is turned off on your device, you must turn on wireless data synchonization before you try to synchronize contacts.

  • Page 45: Troubleshooting

    If you are trying to synchronize contacts with a Google Mail email account, verify that the contacts in your Google Mail account are in a group. Only contacts in groups are synchronized to your device. • Verify that you are using a BlackBerry device. The BlackBerry Internet Service does not support the synchronization of contacts on devices with BlackBerry® Connect™ software. •...

  • Page 46: Blackberry Devices

    • If your device uses a SIM card and you want to use your SIM card in a new BlackBerry device, insert the SIM card into your new device, open the email setup application, and complete the instructions on the screen to associate your BlackBerry Internet Service account with your new device.

  • Page 47: Troubleshooting

    Note: Depending on your messaging service plan, this feature might not be supported. If you access your BlackBerry® Internet Service account automatically each time you open the email setup application and you created a BlackBerry® email address with the BlackBerry device that had your previous SIM card, you can access your BlackBerry email address again when you set up your BlackBerry Internet Service account with the BlackBerry device that has your new SIM card.
  • Page 48 • Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage, see the printed documentation that came with your device.

  • Page 49: Glossary

    Glossary BlackBerry email address A BlackBerry email address is an email address that you can create to send and receive messages on your BlackBerry device. BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry®...
  • Page 50 User Guide Glossary Secure Sockets Layer...

  • Page 51: Provide Feedback

    User Guide Provide feedback Provide feedback To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

  • Page 52: Legal Notice

    Legal notice ©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 53 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.

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Internet service 3.2

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