Blackberry INTERNET SERVICE User Manual
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Blackberry INTERNET SERVICE User Manual

Blackberry INTERNET SERVICE User Manual

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BlackBerry Internet Service
Version: 3.1
User Guide

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Summary of Contents for Blackberry INTERNET SERVICE

  • Page 1 BlackBerry Internet Service Version: 3.1 User Guide...
  • Page 2 SWDT987396-1026956-0510121134-001...

  • Page 3: Table Of Contents

    Contents Getting started................................................About the messaging service plans for the BlackBerry Internet Service............................Determine how to access your BlackBerry Internet Service account..............................Basics................................................... Troubleshooting................................................Setting up existing email addresses........................................Email address basics..............................................Adding an email address............................................Troubleshooting................................................Setting up a BlackBerry email address........................................

  • Page 4: Getting Started

    There are multiple messaging service plans for the BlackBerry® Internet Service. Each messaging service plan offers a different set of BlackBerry service functionalities. You can view and change the options for your messaging service plan using a browser on a computer, a browser on your BlackBerry device, or the email setup application on your BlackBerry device.

  • Page 5: Basics

    If you log in to your BlackBerry Internet Service account using a user name and password, the next time that you access the BlackBerry Internet Service web site, you must provide your login information.
  • Page 6 If you access your BlackBerry Internet Service account automatically, you can choose to create a user name and password for your account. When you create a user name and password you can access the BlackBerry Internet Service web site using a browser on your computer. If you use Microsoft®...
  • Page 7 If you access your BlackBerry® Internet Service account automatically each time you open the email setup application or each time you visit the BlackBerry Internet Service web site using a browser on your BlackBerry device, you do not have a password for your BlackBerry Internet Service account.

  • Page 8: Troubleshooting

    Troubleshooting The BlackBerry Internet Service web site displays the incorrect language If you are able to access your BlackBerry® Internet Service account using a browser, you can choose the language that you want the web site to display. From the browser on your device On the BlackBerry®...
  • Page 9 2. Type your user name. 3. Click Submit. From the browser on your computer On the BlackBerry Internet Service web site, on the login web page, click Forgot password? 2. Type your user name or device PIN. 3. Click Request Password.

  • Page 10: Setting Up Existing Email Addresses

    This link enables you to send and receive email messages on your BlackBerry device using the integrated email address. With the BlackBerry Internet Service, you can add up to ten supported email addresses and you can create one BlackBerry email address. If you add email addresses for more than one email account to the BlackBerry Internet Service, you can access all of your email messages in the messages application on your device.

  • Page 11: Adding An Email Address

    If you add an email address to the BlackBerry® Internet Service and delete an email message from your email account inbox, the change is reflected on your device. If you turn off wireless email reconciliation on your device, deleted email messages do not synchronize between your device and your integrated email account.
  • Page 12 5. If the BlackBerry® Internet Service cannot add your email address, type your email address and password again. Click Next. 6. If the BlackBerry Internet Service still cannot add your email address, perform one of the following actions. Your email service provider or administrator can provide you with the information required and help you determine which action is appropriate for your email address.
  • Page 13 Type your user name. The user name is the part of the email address before the at sign (@). For example, justinjones in justinjones@blackberry.com. In some cases, this might be the login name that you use to log in to your organization's network. If your organization uses multiple network domains, the user name might follow the format domain name\user name.

  • Page 14: Troubleshooting

    BlackBerry device. You must use a browser on your computer to add some types of email addresses to your BlackBerry® Internet Service account. If you access your BlackBerry Internet Service account automatically each time you open the email setup application on your BlackBerry device or visit the BlackBerry Internet Service web site, you must create a user name and password for your BlackBerry Internet Service account to log in to the BlackBerry Internet Service web site using a browser on your computer.

  • Page 15: Setting Up A Blackberry Email Address

    If you are a BlackBerry Internet Service Email subscriber, when you create your BlackBerry email address, you can specify a user name for your email address. The BlackBerry Internet Service uses your user name to create the part of the email address before the at sign (@) (for example, justinjones in justinjones@blackberry.com).
  • Page 16 User name: Type a user name for your BlackBerry® email address. Your user name will appear before the @ sign in your BlackBerry email address. The user name must begin with a letter or number, must be 4 to 32 characters long, and can contain uppercase and lowercase letters (a to z, A to Z), numbers (0 to 9), underscores (_), dashes (-), and periods (.).
  • Page 17 Change the password for your BlackBerry email address. You use this password when you change options for the email address or need to validate the email address. If you access the BlackBerry® Internet Service using a user name and password, this does not change your password for the BlackBerry Internet Service, only for your BlackBerry email address.

  • Page 18: Troubleshooting

    User Guide Setting up a BlackBerry email address Auto forward to: Type an email address to which you want to automatically forward a copy of all received email messages from your BlackBerry device, including all attachments and text. Auto forward: Specify whether you want to automatically forward a copy of all of your incoming email messages.
  • Page 19 User Guide Setting up a BlackBerry email address The user name that you typed might be taken by another BlackBerry® Internet Service subscriber. Try performing the following actions: • Verify that your user name is 1 to 32 characters long.
  • Page 20 Setting up a BlackBerry email address • If the email message is from your BlackBerry email address, set up your BlackBerry email address to automatically forward a copy of email messages that you send or receive on your device to another email address, and then reply to or forward the email message from...

  • Page 21: Changing Email Address Information

    Note: Depending on your messaging service plan, this feature might not be supported. When you add an email address to the BlackBerry® Internet Service, you provide the email address, user name, and password. You can change the email address password, but you cannot change the user name.
  • Page 22 BlackBerry email address, you must delete your existing BlackBerry email address and create a new BlackBerry email address. When you create a new BlackBerry email address, if the new user name that you type is not available, the BlackBerry Internet Service will provide you with alternate user names.
  • Page 23 Note: Depending on your messaging service plan, this feature might not be supported. If you log in to your BlackBerry® Internet Service account using a user name and password, you do not have a secret question for your BlackBerry email address and do not need to perform this task.

  • Page 24: Changing Access Options

    Depending on your messaging service plan, these options might not be available. Secret question: Select a predefined secret question for your BlackBerry® email address or type your own secret question for your BlackBerry email address. Your secret question cannot exceed 100 characters.
  • Page 25 7. If necessary, click OK until the Email Accounts screen appears. From the browser on your computer On the BlackBerry® Internet Service web site, in the left pane, click Email Accounts. 2. Click the Edit icon beside a POP or IMAP email address.
  • Page 26 The Microsoft Mobile Services Protocol requires you to type your email account password again every 360 days. If you switch to this protocol, you receive a message every 360 days reminding you to log in to your BlackBerry® Internet Service account to type your email account password.

  • Page 27: Changing Display Options

    Changing display options About email address names Note: Depending on your messaging service plan, you might not be able to add email addresses or create a BlackBerry® email address for your BlackBerry device. By default, the Email account name field displays your email address. You can name an email address to make it more meaningful to you. For example, if your email address is justinjones@blackberry.com, you could name it to "Justin Jones at work".
  • Page 28 BlackBerry device. You can use the Your name field to change the name that appears in the From field when you send email messages from your BlackBerry device. For example, if your email address is justinjones@blackberry.com, you might type "Justin" in the Your name field. When someone receives an email message from you, that person can see that the message was sent from "Justin".
  • Page 29 Note: Depending on your messaging service plan, this feature might not be supported. You can add a signature for your BlackBerry® email address and any integrated email addresses. Your signature appears at the end of email messages that you send from your device.

  • Page 30: Deleting An Email Address

    3. Click Delete. 4. Click Yes. From the browser on your device On the BlackBerry® Internet Service web site, on the Settings web page, click Email Accounts. 2. Under an email address, click Delete. 3. Click Yes. From the browser on your computer On the BlackBerry®...

  • Page 31: Troubleshooting

    If you change information (such as a password) for an integrated email address and you do not update this information in the email setup application or on the BlackBerry Internet Service web site, the email address will not be valid. You do not receive email messages from this email account until you update your information.
  • Page 32 User Guide Changing email address information 5. Click Save. Note: Depending on your integrated email address, you might not be able to validate the email address from the BlackBerry Internet Service web site. For more information, contact your email service provider.

  • Page 33: Managing Email Messages

    Reply to email address instead of to the email address that you used to send the email message. You can use the Reply to email address to hide your BlackBerry email address, or if you have more than one integrated email address, you can make email messages that you send from one email address appear as if you sent them from another email address.
  • Page 34 Note: Depending on your messaging service plan, this feature might not be supported. When you specify an Auto BCC email address, the BlackBerry® Internet Service automatically forwards a copy of email messages that you send from your BlackBerry device to the email address that you specify.
  • Page 35 You can specify an Auto forward email address for your BlackBerry® email address. When you specify an Auto forward email address, BlackBerry® Internet Service automatically forwards a copy of all email messages, including all applicable attachments and content that you receive on your BlackBerry device to the email address that you specify.

  • Page 36: Email Message Filters

    The BlackBerry Internet Service applies email message filters to an incoming email message in the order that the email message filters appear. If none of the email message filters that you create apply to an incoming email message, the BlackBerry Internet Service applies a default email message filter to the email message.
  • Page 37 Note: Depending on your messaging service plan, this feature might not be supported. To complete this task, you must use the email setup application on your BlackBerry® device or log in to the BlackBerry® Internet Service web site using a browser on your computer. You cannot create email message filters from a browser on your device.
  • Page 38 For example, type justin for email addresses that start with justin, or type jones@blackberry for email addresses that contain jones@blackberry. To forward or block email messages from multiple email addresses, type each separate email address and click Add.
  • Page 39 Do not forward messages to the device: Change this option to stop email messages from being forwarded to your device. If you set this option for your BlackBerry email address, you will not be able to view filtered email messages unless you set the option to forward received email messages to another email address automatically.
  • Page 40 Note: Depending on your messaging service plan, this feature might not be supported. To complete this task, you must use the email setup application on your BlackBerry® device or log in to the BlackBerry® Internet Service web site using a browser on your computer. You cannot delete email message filters from a browser on your device.
  • Page 41 BlackBerry® Internet Service applies the default email message filter to email messages that you receive on your BlackBerry device. To change the default email message filter, you must use the email setup application on your device or log in to the BlackBerry Internet Service web site using a browser on your computer.

  • Page 42: Troubleshooting

    • Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage, see the printed documentation that came with your device.
  • Page 43 • If you created email message filters for your BlackBerry email account, verify that these email message filters are not preventing the BlackBerry® Internet Service from delivering email messages to your device. I cannot download the body of an email message that I received (BlackBerry email address) Note: Depending on your messaging service plan, this feature might not be supported.

  • Page 44: Synchronizing Email Messages And Contacts

    If you add an email address to the BlackBerry® Internet Service and delete an email message from your email account inbox, the change is reflected on your device. If you turn off wireless email reconciliation on your device, deleted email messages do not synchronize between your device and your integrated email account.
  • Page 45 To reconcile deleted email messages from your integrated email account with your device again, select the Deleted items check box. From the browser on your device On the BlackBerry Internet Service web site, on the Settings web page, click Email Accounts. 2. Under an email address, click Edit.

  • Page 46: Synchronizing Contacts

    To complete this task, you must use the email setup application on your device or log in to the BlackBerry® Internet Service web site using a browser on your computer. You cannot synchronize your contacts from a browser on your device.

  • Page 47: Troubleshooting

    Note: Depending on your messaging service plan, this feature might not be supported. By default, wireless data synchronization is turned on for organizer data, such as contacts, on your BlackBerry® device. If wireless data synchronization is turned off on your device, you must turn on wireless data synchonization before you try to synchronize contacts.
  • Page 48 User Guide Synchronizing email messages and contacts • Verify that you are using a BlackBerry device. The BlackBerry Internet Service does not support the synchronization of contacts on devices with BlackBerry® Connect™ software. • Verify that you have turned on wireless data synchronization for the contacts application on your device.

  • Page 49: Blackberry Devices

    If you switch devices and you access your BlackBerry Internet Service account from the browser on your device or from a browser on your computer, the next time that you access the BlackBerry Internet Service web site, the BlackBerry Internet Service detects your new device and prompts you to type the password for each of your email addresses.
  • Page 50 • If your device uses a SIM card and you want to use your SIM card in a new BlackBerry device, insert the SIM card into your new device, open the email setup application, and complete the instructions on the screen to associate your BlackBerry Internet Service account with your new device.

  • Page 51: Troubleshooting

    • Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage, see the...
  • Page 52 • Send service books to your device. If you have a device with BlackBerry® Connect™ software, you might need to delete old service books from the device before you send new service books. For more information, see the user guide for your device.

  • Page 53: Glossary

    An integrated email address is an existing, supported third-party email address that you add to the BlackBerry® Internet Service. After you add the email address to the BlackBerry Internet Service, you can send and receive email messages from the integrated email address on your BlackBerry device.
  • Page 54 User Guide Glossary Mobile Equipment Identifier personal identification number Post Office Protocol real-time delivery Real-time delivery refers to the process whereby the messaging and collaboration server receives and delivers items, such as messages or organizer data items, nearly simultaneously. Subscriber Identity Module Secure Sockets Layer...

  • Page 55: Provide Feedback

    User Guide Provide feedback Provide feedback To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.

  • Page 56: Legal Notice

    Legal notice ©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
  • Page 57 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.

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Internet service 3.1

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