Blackberry INTERNET SERVICE User Manual
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Blackberry INTERNET SERVICE User Manual

Blackberry INTERNET SERVICE User Manual

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User Guide
BlackBerry Internet Service
Version: 2.5

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Summary of Contents for Blackberry INTERNET SERVICE

  • Page 1 User Guide BlackBerry Internet Service Version: 2.5...
  • Page 2 SWDT228826-291226-0617040319-001...

  • Page 3: Table Of Contents

    Contents Getting started...............................................3 BlackBerry Internet Service web site basics ......................................3 Troubleshooting for the BlackBerry Internet Service web site ................................6 Setting up existing email addresses........................................7 Email address basics................................................7 Adding a personal email address..........................................8 Adding a work email address (POP or IMAP)......................................10 Adding a Microsoft Outlook work email address.......................................12...
  • Page 4 User Guide Getting started...

  • Page 5: Getting Started

    Microsoft® Outlook® or Microsoft Outlook Express email address, you must use a browser on your computer. To log in to the BlackBerry Internet Service web site using a browser on your computer, you must first create a user name and password in the email setup application or on the BlackBerry Internet Service web site using a browser on your device.
  • Page 6 To find the web page address of the BlackBerry® Internet Service web site, see the printed documentation that came with your BlackBerry device, or contact your wireless service provider. You can only log in to the BlackBerry Internet Service web site if you access your BlackBerry Internet Service account using a user name and password.
  • Page 7 BlackBerry Internet Service account. If you access your BlackBerry Internet Service account using a user name and password and you do not specify a display language on the login web page, the web page will display in the default display language that is specified for your BlackBerry device.

  • Page 8: Troubleshooting For The Blackberry Internet Service Web Site

    Open or log in to the web site and change the display language. The password for my BlackBerry Internet Service account is no longer a secret You only have a password for your BlackBerry® Internet Service account if you access your BlackBerry Internet Service account using a user name and password.

  • Page 9: Setting Up Existing Email Addresses

    This link enables you to send and receive email messages on your BlackBerry device using the integrated email address. With the BlackBerry Internet Service, you can add up to ten supported email addresses and you can create one BlackBerry email address. If you add email addresses for more than one email account to the BlackBerry Internet Service, you can access all of your email messages in the main message list on your device.

  • Page 10: Adding A Personal Email Address

    If you add an email address to the BlackBerry® Internet Service and delete an email message from your email account inbox, the change is reflected on your device. If you turn off wireless email reconciliation on your device, deleted email messages do not synchronize between your device and your integrated email account.
  • Page 11 Options for email account types This is my personal email account: Select this option if you are adding a personal email address to the BlackBerry® Internet Service. This is my work email account: Select this option if you are adding a work email address to the BlackBerry Internet Service.

  • Page 12: Adding A Work Email Address (Pop Or Imap)

    Internet Service account to log in to the web site using a browser on your computer. Depending on the type of POP or IMAP work email address that you are adding to the BlackBerry Internet Service, you might not need to complete all of the steps in this task.
  • Page 13 Service account automatically each time you open the email setup application, you must create a user name and password for your BlackBerry Internet Service account to log in to the BlackBerry Internet Service web site using a browser on your computer to add this email account.

  • Page 14: Adding A Microsoft Outlook Work Email Address

    About adding a Microsoft Outlook Web Access work email address If you have a Microsoft® Outlook® Web Access work email account, you can add the email address to the BlackBerry® Internet Service. Your Microsoft Outlook email account must use a Microsoft® Exchange server. If you do not know the server type, contact your system administrator.

  • Page 15: Troubleshooting For Integrated Email Addresses

    I cannot open email messages from my email account using my device The email message you are trying to open might be too large. Email messages that the BlackBerry® Internet Service retrieves from supported email applications cannot exceed 5 MB.
  • Page 16 I cannot add an email address to the BlackBerry Internet Service You must use a browser on your computer to add some types of email addresses to your BlackBerry® Internet Service account. If you access your BlackBerry Internet Service account automatically each time you open the email setup application or visit the BlackBerry Internet Service web site, you must create a user name and password for your BlackBerry Internet Service account to log in to the BlackBerry Internet Service web site using a browser on your computer.

  • Page 17: Setting Up A Blackberry Email Address

    About the BlackBerry email address You can create a BlackBerry® email address that you can use to send and receive email messages on your BlackBerry device. When you create your BlackBerry email address, you can specify a user name for your email address. The BlackBerry® Internet Service uses your user name to create the part of the email address before the at sign (@) (for example, "katewahl"...
  • Page 18 Type an email address that replies are sent to when your contacts reply to your email messages. You can use the Reply To email address to hide your BlackBerry email address. If you have added more than one email address to the BlackBerry® Internet Service, you can make email messages that you send from one email address appear as if you sent them from another email address.

  • Page 19: Troubleshooting For The Blackberry Email Address

    • If the email message is from your BlackBerry email address, set up your BlackBerry email address to automatically forward a copy of email messages that you send or receive on your device to another email address, and then reply to or forward the email message from that email account.
  • Page 20 I cannot remember the password for my BlackBerry email address You can request the BlackBerry® Internet Service to send the password for your BlackBerry email address to your BlackBerry device. On the BlackBerry Internet Service web site, complete one of the following actions: •...

  • Page 21: Changing Email Address Information

    You can view your email address in the User name field; however, you cannot change it. About changing your email address or the password for your integrated email address If you change an integrated email address, you must delete the email address from the BlackBerry® Internet Service web site and add the new email address.
  • Page 22 You can update the password and the secret question and answer for your BlackBerry email address. If you log in to your BlackBerry Internet Service account using a user name and password, you do not have a password or a secret question and answer for your BlackBerry email address.

  • Page 23: Changing Access Options

    Setup fields for your secret question and answer Secret question: Select a predefined secret question for your BlackBerry® email address or create your own secret question for your BlackBerry email address. Your secret question cannot exceed 100 characters in length.

  • Page 24: Changing Display Options

    "Kate Wahl at work." When you send an email message from your BlackBerry device, your email account name appears in the Send Using field at the top of the email message. Your email account name also appears on the Home screen of your BlackBerry device.

  • Page 25: Deleting An Email Address

    Internet Service web site or changing the email options from the message list on the device. To change your signature, you must log in to the BlackBerry Internet Service web site using the browser on your computer or use the email setup application on your device.

  • Page 26: Troubleshooting For Email Address Changes

    If you change information (such as a password) for an integrated email address and you do not update this information on the BlackBerry Internet Service web site, the email address will not be valid. You do not receive email messages from this email account until you update your information.

  • Page 27: Managing Email Messages

    Reply to email address instead of to the email address that you used to send the email message. You can use the Reply to email address to hide your BlackBerry email address, or if you have more than one integrated email address, you can make email messages that you send from one email address appear as if you sent them from another email address.

  • Page 28: About Email Message Filters

    You cannot create or change email message filters from a browser on your BlackBerry device. To create or change email message filters, you must use the email setup application on your device or log in to the BlackBerry Internet Service web site using a browser on your computer.

  • Page 29: Troubleshooting For Email Message Management

    • If the email message is from your BlackBerry email address, set up your BlackBerry email address to automatically forward a copy of email messages that you send or receive on your device to another email address, and then reply to or forward the email message from that email account.
  • Page 30 User Guide Synchronization...

  • Page 31: Synchronization

    If you add an email address to the BlackBerry® Internet Service and delete an email message from your email account inbox, the change is reflected on your device. If you turn off wireless email reconciliation on your device, deleted email messages do not synchronize between your device and your integrated email account.
  • Page 32 User Guide Synchronization 6. If necessary, click OK. 7. If necessary, click OK. To reconcile deleted email messages from your integrated email account with your device, click Yes below the Synchronize deleted items between this mailbox and my device option.

  • Page 33: Blackberry Devices

    About switching devices Your BlackBerry® device links to the BlackBerry® Internet Service. If you switch your device, you must update the device PIN on the BlackBerry Internet Service web site or call your wireless service provider. When you log in to the BlackBerry Internet Service web site, you must provide the new device PIN.

  • Page 34: Troubleshooting For Blackberry Devices

    I have a new SIM card and I cannot access my BlackBerry email address If you access your BlackBerry® Internet Service account automatically each time you open the email setup application and you set up a BlackBerry® email address with your previous SIM card, you can access your BlackBerry email address again when you set up your BlackBerry Internet Service account with your new SIM card.
  • Page 35 I cannot view, change, or respond to read confirmations on my device Verify that your BlackBerry® device is running BlackBerry® Device Software Version 4.2 or higher. I cannot create a unique notification profile for email messages that I receive on my device Verify that your BlackBerry®...
  • Page 36 User Guide Glossary...

  • Page 37: Glossary

    An integrated email address is an existing, supported third-party email address that you add to the BlackBerry Internet Service. After you add the email address to the BlackBerry Internet Service, you can send and receive email messages from the integrated email address on your BlackBerry device.
  • Page 38 User Guide Glossary local area network MEID Mobile Equipment Identifier personal identification number Post Office Protocol Subscriber Identity Module Secure Sockets Layer virtual private network...

  • Page 39: Legal Notice

    Legal notice Legal notice This user guide provides instructions for accessing the BlackBerry® Internet Service using a browser on a BlackBerry device. ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.
  • Page 40 User Guide Legal notice PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN,...
  • Page 41 User Guide Legal notice United Kingdom Published in Canada...

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Internet service 2.5

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