Troubleshooting: Messages - Blackberry BOLD 9780 User Manual

User Guide

Troubleshooting: Messages

I can't send messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you've added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you've received an activation message on your device from the BlackBerry® Internet Service. If you
haven't received an activation message (the message might take a short period of time to arrive), in the Setup application,
open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Turn on or turn off a network connection, 223
Wireless coverage indicators, 222
Change or delete a contact, 175
Generate an encryption key, 261
Turn on or turn off data service or set roaming options, 223
Resend a message, 63
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you've received an activation message on your device from the BlackBerry® Internet Service. If you
haven't received an activation message (the message might take a short period of time to arrive), in the Setup application,
open the email setup screen to send a service book to your device.
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Messages
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