Blackberry BOLD 9780 User Manual page 113

User Guide
• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related information
Turn on or turn off a network connection, 223
Wireless coverage indicators, 222
Turn on or turn off data service or set roaming options, 223
Options for email filters, 76
Change, prioritize, or delete an email filter, 77
Forward messages from a specific email folder to your device, 70
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of
the BlackBerry® Desktop Software to reconcile email messages in personal folders. For more information, see the Help in the
BlackBerry Desktop Software.
I can't file email messages
Try the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email folders don't appear on your BlackBerry® device, reconcile your email using the email settings tool of the
BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related information
Reconcile email over the wireless network, 13
I can't send text messages
Depending on your wireless service plan, this feature might not be supported.
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, your
device should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related information
Turn on or turn off a network connection, 223
Messages
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