Blackberry BOLD 9780 User Manual page 114

User Guide
I'm not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
Some messages no longer appear on my device
If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and
text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,
email that you delete in the email application on your computer is also deleted from your device.
A message, attachment, or Google Mail conversation is cut short or doesn't
appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•
If "More available" appears at the end of the message or attachment, press the
•
If part of a Google Mail™ conversation doesn't appear, press the
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
Receive only the first section of long email messages, 72
HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•
Try downloading external pictures. Press the
•
Try viewing your message in plain text. Press the
Related information
View email in plain text format, 66
Some email folders appear dimmed
If you cannot forward email from an email folder, the check box beside the folder appears dimmed.
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key > More of Conversation.
key > Get Images.
key > Get Plain Text.
key > More or More All.
Messages