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NCR VOYIX VX40 User Manual

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NCR Voyix POS Terminal
VX40 (7735)
User Guide
BCC5-0000-5743
Issue A
© 2024 NCR Voyix. All rights reserved. Confidential and proprietary information of NCR Voyix.
Use and disclose solely pursuant to company instructions.

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Summary of Contents for NCR VOYIX VX40

  • Page 1 NCR Voyix POS Terminal VX40 (7735) User Guide BCC5-0000-5743 Issue A © 2024 NCR Voyix. All rights reserved. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 2: Copyright And Trademark Information

    The product described in this document is a licensed product of NCR Voyix Corporation. NCR Voyix POS Terminal VX40 (7735) is a trademark of NCR Voyix Corporation in the United States and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.
  • Page 3 Audience This publication is written for store personnel, system integrators, and field engineers. Note This document is NCR Voyix proprietary information and is not to be disclosed or reproduced without consent. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 4: Safety Requirements

    Safety Requirements The NCR Voyix POS Terminal VX40 (7735) conforms to all applicable legal requirements. To view the compliance statements see the RealPOS Terminals Safety and Regulatory Information (B005-0000-1589). Caution The on/off switch is a logic switch only. The AC line voltage primaries are live at all times when the AC power cord is connected to the AC outlet.

  • Page 5: It Power System

    Warning DO NOT connect or disconnect any serial peripherals while the terminal is connected to AC power. This can result in system or printer damage. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 6: Grounding Instructions

    Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole receptacles that accept the product’s plug. Repair or replace damaged or worn cords immediately. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 7 Customer/Requestor’s contact name, phone number and/or e-mail address Address to ship replacement part(s) Note Components of the NCR Voyix POS Terminal VX40 (7735) can be replaced by an NCR Voyix Services technician. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 8 Note When leaving a message, please provide a phone number and/or an email address so NCR Voyix can contact you if additional details are needed. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 9: Warranty

    Inadequate location or surroundings. Site installation must conform to guidelines listed in the Site Preparation Guide and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). For detailed warranty arrangements please consult your contract documents. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 10: Table Of Contents

    I/O Connectors Motherboard Motherboard Connector Pinouts LAN and USB 3.1 USB Display DisplayPort 12V USB + Power 24V USB + Power Cash Drawer Audio Power In Serial RS-232 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 11 G2/S5 Soft Off G1 Sleeping G0 Working ACPI Sleep States (S0 - S5) Enabling Wake on LAN ACPI Processor C-States BIOS Setup Entering Setup Selecting Menu Options Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 12 Windows Flash Executable update prerequisites SPI/BIOS Updating Procedures Using the Windows Flash Executable Initial Terminal Imaging Imaging Procedure Maintenance Cleaning the VX40 Cabinet Cleaning the Cooling Vents Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 13: Revision Record

    Revision Record Publication issue Date Description of change Nov 2024 First issue. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 14: Product Overview

    Product Overview The NCR Voyix POS Terminal VX40 (7735) is a Point-of-Sale terminal designed with a low- profile chassis with optimized connectivity and optional expansion. It is powered by Intel Alder Lake N97 chipset. Base Models Product ID Description Configuration Notes...

  • Page 15: Connectivity

    24V powered USB 2.0 Printer Cash Drawer dual port Amplified Audio 24V Power In RS232 (DB9) Serial RS232 (DB9) Serial (Expansion Option) 12V Powered USB (Expansion Option) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 16: Features

    NCR Voyix, the drives might not be recognized by the operating system. For the drives to be recognized, turn off the VMD in the BIOS setting. Linux distributions that are certified by NCR Voyix for use with VX40 do not require this adjustment.

  • Page 17: Operating Systems

    Base Clock speed 2.0 GHz Max Turbo Frequency Up to 3.6 GHz Total Cores Level 2 Cache Thermal Design Power 12 Watts AMT (vPro component) Intel vPro Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 18 Dimensions/Weight Dimensions 10.02" x 8.44" x 3.22" (width x depth x height) (254.4 mm x 214.1 mm x 81.7 mm) Weight 7.00 lbs (3.18 kg) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 19: Trusted Platform Module (Tpm)

    Trusted Platform Module (TPM) The VX40 supports fTPM (software) version 2.0. Verifying TPM is enabled To confirm that TPM is enabled, follow these steps: 1. Go to Windows Device Manager. 2. Click the drop-down for Security devices. Trusted Platform Module 2.0 should display as shown below.

  • Page 20: Operator Controls

    Recovery Tool Button The Recovery Tool Button, located on the I/O panel, is for the OS Recovery Tool option. The recessed button is a momentary contact, push-on-push-off switch. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 21: Label Locations

    Label Locations Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 22: I/O Connectors

    USB 3.0 (5V) USB-C DisplayPort++ 12V powered USB 24V powered USB 2.0 Printer Cash Drawer dual port Amplified Audio 24V Power In RS232 (DB9) Serial Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 23: Motherboard Connector Pinouts

    Motherboard Connector Pinouts Note For all powered ports, use the NCR Voyix POS Terminal VX40 (7735) Power Matrix as a guide to calculate the available power. LAN and USB 3.1 The Motherboard provides 10/100/Gb LAN support using Realtek RTL8111H with Wake on LAN support.

  • Page 24: Usb Display

    USB 3.0 RX1– +V (12V) +V (12V) SBU2 USB 2.0 D+ USB 2.0 D– USB 2.0 D– USB 2.0 D+ SBU1 +V (12V) +V (12V) USB 3.0 RX2– USB 3.0 TX2– USB 3.0 RX2+ USB 3.0 TX2+ Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 25: Displayport

    Signal Name ML_Lane0 (p) ML_Lane0 (n) ML_Lane1 (p) ML_Lane1 (n) ML_Lane2 (p) ML_Lane2 (n) ML_Lane3 (p) ML_Lane3 (n) CONFIG1 CONFIG2 AUX CH (p) AUX CH (n) Hot Plug Detect Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 26 Signal Name Return DP_PWR Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 27: 12V Usb + Power

    The signals are connected to overcurrent inputs/GPIO on the PCH. Signal Name Signal Name USB PWR USB D– +12V USB D+ +12V FRAME GND FRAME GND FRAME GND FRAME GND Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 28: 24V Usb + Power

    The signals are connected to overcurrent inputs/GPIO on the PCH. Signal Name Signal Name USB PWR 24V_RET USB D– +24V USB D+ +24V 24V_RET FRAME GND FRAME GND FRAME GND FRAME GND Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 29: Cash Drawer

    Control signals are connected to GPIOs of the PCH. The 24V uses the same fuse type as the +24V USB plus power port. The CDKO circuit design is a new type that supports both NCR Voyix and Radiant cash drawer families. The cash drawer interface circuit supports both 12V and 24V output voltages, selectable in software.

  • Page 30: Audio

    The Motherboard provides amplified stereo speaker output through the 3.5mm headphone jack. Audio Jack detection is not supported. Power In The Motherboard accepts 24V DC ±10% input power via an onboard 4-pin DC-IN connector. Signal Name Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 31: Serial Rs-232

    These ports are marked on the rear I/O with the “lightning bolt” symbol to signify its powered capability. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 32 These ports are provided in four single DB9 panel mount cable assembly mounted on the rear I/O chassis. Signal Name Serial In (SIN) Serial Out (SOUT) DTR– DSR– RTS– CTS– RI OR +12V OR +5V Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 33: 3-Port 12V Usb+Power Expansion Board

    USB 2.0 hub and a 24V to 12V generation. The 12V Powered USB port can supply 12V at 2.0A and is fused with a self-healing poly-fuse on each port. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 34: Hardware Installation

    Install the VX40 near an electrical outlet that is easily accessible. Use the power cord as a power disconnect device. Do not permit any object to rest on the power cord. Do not install the VX40 where the power cord can be walked on.

  • Page 35: Connecting Ac Power

    Connecting AC Power The NCR Voyix POS Terminal VX40 (7735) receives power from an external 24V power brick. To connect the VX40 to the AC Power, follow these steps: Caution The VX40 requires the NCR Voyix 24V Power Supply that is shipped with the terminal.

  • Page 36: Connecting To A Network

    Depending on business configurations, connecting to a network may allow connection to the Internet. To connect the VX40 terminal to a network, connect the 10/100/1000 Ethernet Cable to the port labeled LAN on the I/O. The other end of the 10/100/1000 Ethernet Cable should be connected into the network hub.

  • Page 37: Installing The Display

    Installing the Display The NCR Voyix POS Terminal VX40 (7735) supports the following displays: Display Product Class Interface NCR X-Series Displays 5985 DisplayPort 5968 DisplayPort NCR XL Series Displays 5916 DisplayPort 5915 DisplayPort 5910 DisplayPort USB-C 5907 DisplayPort USB-C For information on installing the display, refer to their respective User Guides: NCR X-Series Displays (5968/5985) User Guide (B005-0000-2337)

  • Page 38: Installing The Transaction Printer

    To install the Transaction Printer, connect the Printer Interface Cable to the following ports: Connector Port Power Printer (Power) Printer (USB) 24V Powered USB VX40 POS Terminal (24V Powered USB) There are two Powered USB Printer Interface Cables available: 1432-C086-0010 1432-C402-0040 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 39: Installing The Cash Drawer

    Installing the Cash Drawer The 24V Cash Drawer can be connected to the Cash Drawer connector on the VX40 terminal or to the Cash Drawer connector on the transaction printer. Warning Non-NCR Cash Drawers must contain a protective diode. Confidential and proprietary information of NCR Voyix.

  • Page 40: Installing The Second Cash Drawer

    Installing the Second Cash Drawer The VX40 terminal supports a 2-drawer configuration with a 24V Dual Cash Drawer Cable (1432-C516-0009). Connect this cable to the terminal or transaction printer cash drawer connector. Warning Non-NCR Cash Drawers must contain a protective diode.

  • Page 41: Installing The Keyboard And Mouse

    Installing the Keyboard and Mouse The VX40 terminal supports USB type keyboards and USB type mice. The keyboard and mouse may be connected to the USB 3.0 ports on the terminal. The lower half of unused 12V Powered USB and 24V Powered USB ports may also be used.

  • Page 42: Powering Up The Terminal

    4. Accept the License Terms Agreement. Note Depending on the installed operating system and the selected settings, the amount of time it takes to boot up may vary. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 43: Led

    Color Description Solid Green (steady on) Terminal ON; Motherboard and Power Supply voltages OK Blinking Green Terminal in Suspend (S3/S4) Mode Solid Red Processor Over Temperature Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 44: Diagnostics Leds

    Unit in Blinking Normal operation, no Operation Suspend (1x/sec) action required (S3/S4) Normal OFF, not in Normal operation, no Operation standby, AC action required present Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 45 Temperature red/green, cooling vents. then solid red 2. Check for excessive ambient temperature temperature. increases 3. Check cooling solution. POST CPU not Replace motherboard. operating Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 46 3. Check for properly working display. 4. Replace motherboard. Display Working:Use display to determine failure point via onscreen message and BIOS setup. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 47 4. Replace motherboard. LAN is Boot Device: 1. Check for LAN link and activity LEDs on connector panel. 2. Check LAN cable. 3. Replace motherboard. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 48: Power Management

    The BIOS supports the Advanced Configuration and Power Management Interface (ACPI) 3.0 specification. A key feature of ACPI is that the operating system, not the BIOS, configures and implements power management. The VX40 terminal supports the Global system power states defined by ACPI.

  • Page 49: G1 Sleeping

    It is not safe to disassemble the machine in this state. ACPI Sleep States (S0 - S5) Under the G1 sleeping state ACPI defines levels of system sleep state support. The VX40 supports the following sleeping states: S0—Normal Powered-On state S1 (Standby)—The S1 sleeping state is a low wake latency sleeping state.
  • Page 50 S1 sleeping state except that the CPU and system cache context is lost (the OS is responsible for maintaining the caches and CPU context). Control starts from the processor's reset vector after the wake event. In NCR Voyix systems, during S3, power is only provided to the USB 3.0 ports.
  • Page 51 Power consumption based on the following configuration: 8GB RAM, 240GB SSD *Maintains small voltage to support wake circuits. **Passmark Performance test. This represents a maximum use case. Actual customer usage will differ. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 52: Enabling Wake On Lan

    In order for Wake on LAN to function, the Network driver must be enabled (factory default). 1. Right-click on Start, then select Device Manager. 2. Select Network adapters. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 53 3. Right-click Realtek PCIe GbE Family Controller >> Properties. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 54 4. Under the Advanced tab, Wake on Magic Packet and Wake on Pattern Match should be enabled. Select OK after making any changes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 55 5. Under the Power Management tab, Allow this device to wake the computer option box should be checked. Select OK after making any changes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 56: Acpi Processor C-States

    "throttling" process and through transitions into multiple performance states (P-states). Note The VX40 processor supports C0 and C1 states. Support of deeper sleep states is not required due to its inherently low power consumption. Confidential and proprietary information of NCR Voyix.

  • Page 57: Bios Setup

    1. Connect an alphanumeric USB keyboard to the terminal. 2. Apply power to the terminal. 3. When you see the NCR Voyix logo displayed, press [Del] or [F2]. Selecting Menu Options The following keyboard controls are used to select the various menu options and to make changes to their values: Use the arrow keys to select (highlight) options and menu screens.

  • Page 58: Bios Updating Procedure

    Windows Flash Executable update prerequisites There should be no other programs running while the BIOS/SPI is updating. The Windows Flash Executable is designed to run from an Administrator account. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 59: Spi/Bios Updating Procedures

    Caution The reboot is important to ensure the BIOS initializes properly. Do not interrupt the reboot process. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 60: Initial Terminal Imaging

    Initial Terminal Imaging Factory default SSD images for the VX40 are distributed on bootable auto-imaging USB Flash Drive media. The following procedures describe how to apply/restore an image on the terminal. Warning Using this procedure will replace any previously stored OS images created using the Disk Image Backup and NCR Recovery Tool.

  • Page 61: Maintenance

    The air vents on the terminal should be cleaned periodically to maintain optimum cooling for the CPU. Use the hose attachment on a standard household vacuum cleaner to remove the dust from the vents. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

This manual is also suitable for:

7735

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