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NCR Voyix, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR Voyix in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR Voyix representative or NCR Voyix office for information that is applicable and current.
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Audience This book is written for store personnel, system integrators, and field engineers. Note This document is NCR Voyix proprietary information and is not to be disclosed or reproduced without consent. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
USB 3.0 Cash Drawer RJ45 Serial Port 24V Power In Operator Control Power Switch LED Indicator Power Status LED Label Locations Hardware Installation Installation Restrictions Ergonomic Workplace Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Magnetic Stripe Reader Using the MSR Care of Cards Card Thickness Biometrics Fingerprint Reader Using the Biometrics Reader Cleaning the Sensor Software Drivers Cleaning the Cabinet Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Change Password Replace Recovery Image Change Language Creating a Disk Image Power Management Computer States G3 Mechanical Off G2/S5 Soft Off G1 Sleeping G0 Working Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Initial Terminal Imaging Introduction Imaging Procedure APA Graphical Display Required Packages Installing the NCR-PSx-Common Installing the NCR-PSx-Driver Installing the NCR-PSx-LineDisplay Installing the NCR-PSx-Utility CX Display Touch Tool Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Installation Restrictions section: Added warning regarding scanner/scale May 2023 Converted to Guild template Added Appendix: CX Display Touch Tool May 2024 Changed ncr.com to ncrvoyix.com Jun 2024 Converted to Voyix template Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Lead Unit - CX3, 15.6" PCAP, i3 8145UE, 120GB SSD, 8GB RAM, Stand, Configurable Features Feature Description Port A (Right Side) Features F141 NCR Encrypted MSR F143 2-in-1 Sign-in (Dallas Key/Addimat) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
APA (All-Point Addressable) Graphical Display Power Cord F100 US Power Cord F101 International Power Cord Optional Features Optional Feature Description Ethernet Cable F110 10/100/1000 Ethernet Cable Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Orderman Windows 10 IoT Enterprise 2019 LTSC Value (64 bit) (UEFI BIOS) Embedded OS Base client and third-party software are also available on the public NCR Platform Software Website: http://www5.ncr.com/support/support_drivers_ patches.asp?Class=External\display Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Odometer Chip RAID Support Memory Memory Type DDR4-2133 DDR4-2400 Form Factor SODIMM SODIMM Memory Slots Standard Memory 8GB (1 x 8GB) 8GB (1 x 8GB) Storage Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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75mm 75mm Peripherals 3-track Encrypted MSR Option Option Integrated Biometric Option Option Reader 2-in-1 Sign-in Device Option Option Consumer Displays APA Customer Display Option Option Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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(380.2 mm x 210.6 mm x 299.1 mm) (w x d x h) Terminal Weight 6.08 kg (13.40 lbs) (CX3 with Stand) Note Weight varies by configuration. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Wall/VESA Mount The NCR CX3 POS (7776) can be mounted on a wall or on a VESA display mount. The VESA mounting pattern is 75 mm by 75 mm. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Each USB 2.0 supports +5V at 0.5A max. RJ12 Cash Drawer, 24V/12V (dual with y-cable) Display Port RJ45 COM Port (x2) Note Each COM port supports 12V/5V, 1A max. 24V Power In Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The CX3 Motherboard provides a dual-stack USB 3.0 Type A connector. Each USB 3.0 port is capable of supplying +5V at 0.9A max. Signal D– Rx– Tx– Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
A Y-cable is required when connecting to any 12V cash drawer or to dual cash drawers. Signal Name Frame Gnd Solenoid A Drawer A/B +24V/12V Solenoid B Logic Gnd Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
RJ45 Serial Port The CX3 Motherboard provides one dual package RJ45 serial port. The color of the connector is yellow. Signal Name DTR/5V RTS/12V Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
24V Power In The CX3 Motherboard accepts +24V DC voltage input from an external power supply. The Power In connector is a 4-pin DC IN. Signal Name Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Operator Control Power Switch The Power Switch is located at the bottom of the display. This switch is a momentary contact, push-on-push-off switch. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The Power Status LED, located at the bottom of the display, has multiple functions as defined below. Color Description Solid Green Terminal is ON and all voltages from power supply and motherboard are okay. Terminal is in SUSPEND (S3/S4/S5) mode. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The NCR CX3 POS (7776) should not be used with grocery scanners or weighing scanners. Do not connect any scanner/scale unit to the CX3 to avoid damaging the scanner/scale unit. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
If possible, avoid reflective–glaring light caused by electric light sources. Position the terminal to get ideal viewing angles. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The POS LCD has a protective film. After removing the film, the LCD should be cleaned. For more information, refer to "Cleaning the Touchscreen" on page 29. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Ensure that the side of the cable overmold that shows an arrow is facing down. 2. Connect the AC Power Cord to the Power Supply and to an AC outlet. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2. Connect the other end of the 10/100/1000 Ethernet cable to a network hub. Note Consult with your business Information Technology (IT) representative to determine the available connection and to locate the network hub. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The Cash Drawer can be connected to the Cash Drawer connector on the terminal or to a transaction printer. Note The following example shows the NCR 7199 printer. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The two cables look very similar. Make sure you use the correct one. Connecting the wrong cable can cause system damage. To identify the cable part number, check the label attached to the cable. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2. Set the value of the new DWORD to 1 For Cash Drawer 2 1. Create a new DWORD registry value at HKLM/Software/Radiant/Platform/CashDrawer/ReverseOpenDetect2 2. Set the value of the new DWORD to 1 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Connect the USB Printer Interface Cable or the Serial Cable to the printer and to the terminal, depending on the connection type. Serial Connection Note The following example shows the NCR 7199 printer. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
RJ45M TO RJ45F Remote Serial Printer Converter Dongle 1639-K467 RJ45M to HSR RJ12 Serial Converter Dongle USB Connection Note The following example shows the NCR 7199 printer. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
3. Accept the License Terms Agreement. Note Depending on the installed operating system and the selected settings, the time it takes to boot up varies. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Always use a soft material (cloth or foam) to protect the display screen when placing the terminal face down. 2. Loosen the thumbscrew. 3. Slide the Stand in the direction shown to unhook it from the Terminal. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Use a circular motion with your finger to rotate an element on the screen. This function must be supported by either the Operating System or the application. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
4. Clean the screen further using a cloth dampened with isopropyl alcohol solution, or using pre-packaged wipes. 5. Ensure that the glass and screen edges are completely dry before using the unit. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Cards should never come in close proximity to a magnetic field. Card Thickness The MSR module accepts standard cards within the thickness range of 0.68–0.84 mm. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Scotch tape can be used to clean fingers. Stick the tape to the finger and then pull it off. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Do not use abrasive materials to clean the sensor. Software Drivers The CX3 biometrics reader is a digitalPersona U.ARE.U 4500 Module. Please visit the Crossmatch website for drivers and application developer tools. https://www.crossmatch.com/company/support/request/ Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
3. Wipe the cabinet using a clean and dry lint-free cloth. 4. Remove external dust around the cooling vents. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Multi-language support for the following languages: EN, DE, FR, IT, ES Check and Repair Disk Backup the System Restore the System to a previous state Password Protection Network support Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
1. Ensure that the terminal is OFF. 2. Apply power to the terminal. 3. During boot, press and hold F9 until the NCR logo flashes on the screen. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
This button opens a dialog screen to let you set or change the password and configure the network settings. Shutdown or Reboot This button opens the screen to properly Shutdown and Reboot the POS. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
System Information This is where useful information of the POS is displayed, such as Serial Number and Image Names. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
This function is used to either Save or Load an image from a storage device or network. 1. On the Main Screen, select Save or Load Image. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Enter the Password. The factory default password is Recovery1234. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
After the factory image is copied into the Recovery Partition, there is approximately 3GB remaining in the 8GB partition. Any data stored as an incremental backup to this location is Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
There are three output options: Hard Disk Drive/Solid State Device USB Device Network 1. Select the arrow that points to the desired output. Example Select the USB Save Button. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Select the USB Button. If this is the first backup performed on this POS, the image is automatically saved as a Site backup. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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User Image – Use this option for routine day-to-day or periodical backups. Note Site and User backups are separate independent backups. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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The image information is updated with the new image date. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
If this happens, you can do an Image load of the Factory image with the NCR Image Recovery Tool. 1. Select the arrow that points from the desired load device to the terminal. Example Select the USBLoad Button. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Select the USB Button. If you are loading from a network, the Select a Network Drive dialog screen will open. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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User Image – Most recent routine backup. Site Image – Image of the terminal after application components were loaded. Factory Image – The NCR Base Image as shipped from the factory. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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All the information in the current productive/working image on the drive is lost with this operation! A progress bar is displayed as the image is applied. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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A message is displayed when the load is complete. 5. Reboot the POS. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
On the Main Screen, select Change Settings. There are four functions available on the Change Settings screen: Change Network Settings Change Password Replace Recovery Image Change Language Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Change Network Settings 1. On the Change Settings Screen, select Change Network Settings. 2. Enter the network configuration settings and then select Save. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2. Enter the current password and the new password, and then select Enter. If you have forgotten or lost the password, select Lost Password. A unique code is generated that you can provide to NCR Voyix Support to receive a new temporary password.
This feature is used to update the NCR Image Recovery Tool and the environment that it runs 1. On the Change Settings Screen, select Replace Recovery Image. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Select the source of the Recovery Image. 3. Complete the image replacement in the same manner as with the POS Site/User image restore procedures. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Change Language 1. On the Change Settings Screen, select Change Language. 2. Select the language of choice. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
This terminal has an Image Recovery function that permits end users to quickly restore a disk backup from a hidden partition on the NCR Voyix system storage. To utilize this valuable feature, the image must be created using the NCR Imaging Suite. The NCR Imaging Suite is available from NCR Voyix at:...
Working state. The system's context will not be preserved by the hardware. The system must be restarted to return to the Working state. It is not safe to disassemble the machine in this state. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The CX3 does not support S1 state. Turning off the backlight and hard drives provides the equivalent power savings (due to Intel's processor C-states feature) at nearly zero latency. S2: Not supported Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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The device power states range from D0 (fully-on) to D3 (off). It is the responsibility of the driver developer for each peripheral to define and support the available power states. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Core i3 31.73W 17.46W 1.43W 1.19W 1.19W 8145UE Wake Options Power Switch Touch USB Keyboard USB Mouse LAN (magic packet) RTC Alarm Serial Port (RI) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
In order for Wake on LAN to function, the Network driver must be enabled (factory default). 1. Right-click on Start, then select Device Manager. 2. Select Network adapters. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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3. Right-click Intel(R) Ethernet Connection I219-LM >> Properties. 4. Under the Advanced tab, Wake on Magic Packet and Wake on Pattern Match should be enabled. Select OK after making the changes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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5. Under the Power Management tab, Allow this device to wake the computer option box should be checked. Select OK after making the changes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
View help information on the possible selections for the highlighted item To save the changes, move the cursor to the Save and Exit Menu, select Save Changes & Reset, and press Enter. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2. When the confirmation message is displayed, press Enter. The terminal automatically loads the BIOS default values. 3. Go to the Save and Exit Menu. 4. Select Save Changes & Reset. 5. Press Enter. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Windows Flash Executable Prerequisites The following are required to perform a SPI/BIOS update: USB Alphanumeric Keyboard BIOS Software – Download from the NCR Voyix Website: http://www5.ncr.com/support/support_drivers_patches.asp USB Flash Key update prerequisites USB Flash Key with sufficient space for the update files.
Download the Rufus Tool from the Rufus Website: https://rufus.ie/ and use the tool to deploy image into USB key. a. Select the device from the Device drop-down list. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Press Select to choose the image from the Boot Selection drop-down list. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Press Start to load the image. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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After the update has completed and the terminal is rebooted, the terminal may reboot additional times as it powers up. This is normal and expected behavior due to the nature of the features of the BIOS/SPI. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Caution The reboot is important to ensure the BIOS initializes properly. Do not interrupt the reboot process. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
5. When the imaging process is complete, enter Exit on the keyboard to reboot the system. 6. After the reboot, remove the USB Flash Drive and disconnect the keyboard. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
NCR-PSx-Driver – driver package for all terminals/peripherals NCR-PSx-Common – common package for all terminals/peripherals NCR-PSx-Utility – utility package for all terminals/peripherals NCR-PSx-LineDisplay – 5977-1xxx 2x20, 5977-2xxx APA, 777x APA Line Displays Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
To install the NCR-PSx-Common, follow these steps: 1. Run NCR-PSx-Common. The NCR-PSW-Common-x86 Setup Wizard is displayed. 2. Select Next. The Business Unit Selection window is displayed. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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3. Do the following: Select the radio button for Retail POS. Select Next. The Configuration window is displayed. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Select the radio button for OLE for Retail (OPOS). Select the Yes radio button. Select Next. The Ready to Install window is displayed. 5. Select Next. The installation begins. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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6. When the installation is completed, select Finish. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
1. Run NCR-PSx-Driver. The NCR-PSW-Driver Setup Wizard is displayed. 2. Select Next. The Ready to Install window is displayed. 3. Select Next. The installation begins. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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4. When the installation is completed, select Finish. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
1. Run NCR-PSx-LineDisplay. The NCR-PSW-Linedisplay-x86 Setup Wizard is displayed. 2. Select Next. The Ready to Install window is displayed. 3. Select Next. The installation begins. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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4. When the installation is completed, select Finish. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
1. Run NCR-PSx-Utility. The NCR-PSW-Utility-x86 Setup Wizard is displayed. 2. Select Next. The Ready to Install window is displayed. 3. Select Next. The installation begins. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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4. When the installation is completed, select Finish. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
NCR CX3 POS (7776) NCR CX5 POS (7773) NCR CX7 POS (7772) The tool is located in the following location: https://www5.ncr.com//support/support_ drivers_patches.asp?Class=External/CXDisplay%5CTouch%5CTool%5CDisplay Refer to the Readme document for the installation procedure. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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