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NCR VOYIX 7787 User Manual

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NCR Voyix POS Terminal
VX80 (7787)
User Guide
BCC5-0000-5748
Issue A
© 2025 NCR Voyix. All rights reserved. Confidential and proprietary information of NCR Voyix.
Use and disclose solely pursuant to company instructions.

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Summary of Contents for NCR VOYIX 7787

  • Page 1 NCR Voyix POS Terminal VX80 (7787) User Guide BCC5-0000-5748 Issue A © 2025 NCR Voyix. All rights reserved. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 2: Copyright And Trademark Information

    The product described in this document is a licensed product of NCR Voyix Corporation. NCR Voyix POS Terminal VX80 (7787) is a trademark of NCR Voyix Corporation in the United States and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.
  • Page 3 Audience This publication is written for store personnel, system integrators, and field engineers. Note This document is NCR Voyix proprietary information and is not to be disclosed or reproduced without consent. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 4: Safety Requirements

    Safety Requirements The NCR Voyix POS Terminal VX80 (7787) conforms to all applicable legal requirements. To view the compliance statements see the RealPOS Terminals Safety and Regulatory Information (B005-0000-1589). Caution The on/off switch is a logic switch only. The AC line voltage primaries are live at all times when the AC power cord is connected to the AC outlet.

  • Page 5: It Power System

    Warning DO NOT connect or disconnect any serial peripherals while the terminal is connected to AC power. This can result in system or printer damage. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 6: Grounding Instructions

    Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole receptacles that accept the product’s plug. Repair or replace damaged or worn cords immediately. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 7 Customer/Requestor’s contact name, phone number and/or e-mail address Address to ship replacement part(s) Note Components of the NCR Voyix POS Terminal VX80 (7787) can be replaced by an NCR Voyix Services technician. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 8 Note When leaving a message, please provide a phone number and/or an email address so NCR Voyix can contact you if additional details are needed. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 9: Warranty

    Inadequate location or surroundings. Site installation must conform to guidelines listed in the Site Preparation Guide and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). For detailed warranty arrangements please consult your contract documents. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 10: Table Of Contents

    I/O Connectors Motherboard Motherboard Connector Pinouts LAN and USB 3.2 USB Display DisplayPort 12V USB + Power 24V USB + Power Cash Drawer Audio Power In Serial RS-232 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 11 G2/S5 Soft Off G1 Sleeping G0 Working ACPI Sleep States (S0 - S5) Enabling Wake on LAN ACPI Processor C-States BIOS Setup Entering Setup Selecting Menu Options Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 12 Windows Flash Executable update prerequisites SPI/BIOS Updating Procedures Using the Windows Flash Executable Initial Terminal Imaging Imaging Procedure Maintenance Cleaning the VX80 Cabinet Cleaning the Cooling Vents Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 13: Revision Record

    Revision Record Publication issue Date Description of change Mar 2025 First issue Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 14: Product Overview

    Product Overview The NCR Voyix POS Terminal VX80 (7787) is a Point-of-Sale terminal designed with a low- profile chassis, latest generation memory and storage, and maximized connectivity. It is powered by Intel Gen 14 Raptor Lake Refresh chipset. Base Models...

  • Page 15: Connectivity

    12V powered USB 24V powered USB 2.0 Printer Cash Drawer dual port Amplified Audio 24V Power In RS232 (DB9) Serial RS232 (DB9) Serial (Expansion Option) 12V Powered USB Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 16: Features

    Note When using NMVe PCIe SSD drive types in combination with older Linux distributions not advocated by NCR Voyix, the drives might not be recognized by the operating system. For the drives to be recognized, turn off the VMD in the BIOS setting. Linux distributions that are certified by NCR Voyix for use with VX80 do not require this adjustment.

  • Page 17: Operating Systems

    Max Turbo Frequency Up to 4.4 GHz Up to 4.8 GHz Total Cores Level 2 Cache 11.5MB Thermal Design Power 35 Watts 35 Watts AMT (vPro component) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 18 Dimensions/Weight Dimensions 10.02" x 8.44" x 3.22" (width x depth x height) (254.4 mm x 214.1 mm x 81.7 mm) Weight 7.00 lbs (3.18 kg) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 19: Trusted Platform Module (Tpm)

    To confirm that TPM is enabled, follow these steps: 1. Go to Windows Device Manager. 2. Click the drop-down for Security devices. Trusted Platform Module 2.0 should display as shown below. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 20: Operator Controls

    Recovery Tool Button The Recovery Tool Button, located on the I/O panel, is for the OS Recovery Tool option. The recessed button is a momentary contact, push-on-push-off switch. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 21: Label Locations

    Label Locations Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 22: I/O Connectors

    USB 3.0 (5V) USB-C DisplayPort++ 12V powered USB 24V powered USB 2.0 Printer Cash Drawer dual port Amplified Audio 24V Power In RS232 (DB9) Serial Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 23: Motherboard Connector Pinouts

    Motherboard Connector Pinouts Note For all powered ports, use the NCR Voyix POS Terminal VX80 (7787) Power Matrix as a guide to calculate the available power. LAN and USB 3.2 The Motherboard provides 10/100/Gb LAN support using Intel 219LM with Wake on LAN support.

  • Page 24: Usb Display

    USB 3.0 RX1– +V (12V) +V (12V) SBU2 USB 2.0 D+ USB 2.0 D– USB 2.0 D– USB 2.0 D+ SBU1 +V (12V) +V (12V) USB 3.0 RX2– USB 3.0 TX2– USB 3.0 RX2+ USB 3.0 TX2+ Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 25: Displayport

    Signal Name ML_Lane0 (p) ML_Lane0 (n) ML_Lane1 (p) ML_Lane1 (n) ML_Lane2 (p) ML_Lane2 (n) ML_Lane3 (p) ML_Lane3 (n) CONFIG1 CONFIG2 AUX CH (p) AUX CH (n) Hot Plug Detect Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 26 Signal Name Return DP_PWR Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 27: 12V Usb + Power

    The signals are connected to overcurrent inputs/GPIO on the PCH. Signal Name Signal Name USB PWR USB D– +12V USB D+ +12V FRAME GND FRAME GND FRAME GND FRAME GND Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 28: 24V Usb + Power

    The signals are connected to overcurrent inputs/GPIO on the PCH. Signal Name Signal Name USB PWR 24V_RET USB D– +24V USB D+ +24V 24V_RET FRAME GND FRAME GND FRAME GND FRAME GND Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 29: Cash Drawer

    Control signals are connected to GPIOs of the PCH. The 24V uses the same fuse type as the +24V USB plus power port. The CDKO circuit design is a new type that supports both NCR Voyix and Radiant cash drawer families. The cash drawer interface circuit supports both 12V and 24V output voltages, selectable in software.

  • Page 30: Audio

    The Motherboard provides amplified stereo speaker output through the 3.5mm headphone jack. Audio Jack detection is not supported. Power In The Motherboard accepts 24V DC ±10% input power via an onboard 4-pin DC-IN connector. Signal Name Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 31: Serial Rs-232

    Note Two Serial RS-232 ports (COM1 and COM2) are standard, and the others (COM3 and COM4) are available as a kit. For more information, refer to 7787-K496 Serial Cables (COM3/COM4). Maximum power capability is 1.5A from any one port. The power outputs from the powered ports are protected by a self-healing fuse.
  • Page 32 These ports are provided in four single DB9 panel mount cable assembly mounted on the rear I/O chassis. Signal Name Serial In (SIN) Serial Out (SOUT) DTR– DSR– RTS– CTS– RI OR +12V OR +5V Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 33: 3-Port 12V Usb+Power Expansion Board

    USB 2.0 hub and a 24V to 12V generation. The 12V Powered USB port can supply 12V at 2.0A and is fused with a self-healing poly-fuse on each port. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 34: Hardware Installation

    The VX80 comes fully assembled and ready to use. This section explains how to perform an "out-of-box" installation of a VX80 hardware and how to connect optional peripheral devices. Installation Restrictions The NCR Voyix POS Terminal VX80 (7787) conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements (B005-0000-1589).

  • Page 35: Connecting Ac Power

    Connecting AC Power The NCR Voyix POS Terminal VX80 (7787) receives power from an external 24V power brick. To connect the VX80 to the AC Power, follow these steps: Caution The VX80 requires the NCR Voyix 24V Power Supply that is shipped with the terminal.

  • Page 36: Connecting To A Network

    Note Consult with your business Information Technology (IT) representative to determine the available connection, and to locate the network hub. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 37: Installing The Display

    Installing the Display The NCR Voyix POS Terminal VX80 (7787) supports the following displays: Display Product Class Interface NCR X-Series Displays 5985 DisplayPort 5968 DisplayPort NCR XL Series Displays 5916 DisplayPort 5915 DisplayPort 5910 DisplayPort USB-C 5907 DisplayPort USB-C For information on installing the display, refer to their respective User Guides: NCR X-Series Displays (5968/5985) User Guide (B005-0000-2337)

  • Page 38: Installing The Transaction Printer

    To install the Transaction Printer, connect the Printer Interface Cable to the following ports: Connector Port Power Printer (Power) Printer (USB) 24V Powered USB VX80 POS Terminal (24V Powered USB) There are two Powered USB Printer Interface Cables available: 1432-C086-0010 1432-C402-0040 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 39: Installing The Cash Drawer

    The 24V Cash Drawer can be connected to the Cash Drawer connector on the VX80 terminal or to the Cash Drawer connector on the transaction printer. Warning Non-NCR Cash Drawers must contain a protective diode. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 40: Installing The Second Cash Drawer

    The VX80 terminal supports a 2-drawer configuration with a 24V Dual Cash Drawer Cable (1432-C516-0009). Connect this cable to the terminal or transaction printer cash drawer connector. Warning Non-NCR Cash Drawers must contain a protective diode. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 41: Installing The Keyboard And Mouse

    USB 3.0 ports on the terminal. The lower half of unused 12V Powered USB and 24V Powered USB ports may also be used. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 42: Powering Up The Terminal

    4. Accept the License Terms Agreement. Note Depending on the installed operating system and the selected settings, the amount of time it takes to boot up may vary. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 43: Led

    Color Description Solid Green (steady on) Terminal ON; Motherboard and Power Supply voltages OK Blinking Green Terminal in Suspend (S3/S4) Mode Solid Red Processor Over Temperature Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 44: Diagnostics Leds

    Normal Unit in Blinking Normal operation, no Operation Suspend (1x/sec) action required (S3/S4) Normal OFF, not in Normal operation, no Operation standby, action required AC present Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 45 Temperature red/green, cooling vents. then solid red 2. Check for excessive ambient temperature temperature. increases 3. Check cooling solution. POST CPU not Replace motherboard. operating Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 46 3. Check for properly working display. 4. Replace motherboard. Display Working:Use display to determine failure point via onscreen message and BIOS setup. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 47 4. Replace motherboard. LAN is Boot Device: 1. Check for LAN link and activity LEDs on connector panel. 2. Check LAN cable. 3. Replace motherboard. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 48: Power Management

    Working state. The system's context will not be preserved by the hardware. The system must be restarted to return to the Working state. It is not safe to disassemble the machine in this state. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 49: G1 Sleeping

    The VX80 does not support S1 state. Turning off the backlight and hard drives provides the equivalent power savings (due to Intel's processor C-states feature) at nearly zero latency. S2—Not supported Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 50 S1 sleeping state except that the CPU and system cache context is lost (the OS is responsible for maintaining the caches and CPU context). Control starts from the processor's reset vector after the wake event. In NCR Voyix systems, during S3, power is only provided to the USB 3.0 ports.
  • Page 51 Power consumption based on the following configuration: 16GB RAM, 240GB SSD *Maintains small voltage to support wake circuits. **Passmark Performance test. This represents a maximum use case. Actual customer usage will differ. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 52: Enabling Wake On Lan

    In order for Wake on LAN to function, the Network driver must be enabled (factory default). 1. Right-click on Start, then select Device Manager. 2. Select Network adapters. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 53 3. Right-click Realtek PCIe GbE Family Controller >> Properties. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 54 4. Under the Advanced tab, Wake on Magic Packet and Wake on Pattern Match should be enabled. Select OK after making any changes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
  • Page 55 5. Under the Power Management tab, Allow this device to wake the computer option box should be checked. Select OK after making any changes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 56: Acpi Processor C-States

    (P-states). Note The VX80 processors support C0 and C1 states. Support of deeper sleep states is not required due to its inherently low power consumption. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 57: Bios Setup

    1. Connect an alphanumeric USB keyboard to the terminal. 2. Apply power to the terminal. 3. When you see the NCR Voyix logo displayed, press [Del] or [F2]. Selecting Menu Options The following keyboard controls are used to select the various menu options and to make changes to their values: Use the arrow keys to select (highlight) options and menu screens.

  • Page 58: Bios Updating Procedure

    Windows Flash Executable update prerequisites There should be no other programs running while the BIOS/SPI is updating. The Windows Flash Executable is designed to run from an Administrator account. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 59: Spi/Bios Updating Procedures

    Caution The reboot is important to ensure the BIOS initializes properly. Do not interrupt the reboot process. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 60: Initial Terminal Imaging

    5. When the imaging process is complete, press [Exit] on the keyboard to reboot the system. 6. After the reboot, remove the USB Flash Drive and disconnect the keyboard. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

  • Page 61: Maintenance

    The air vents on the terminal should be cleaned periodically to maintain optimum cooling for the CPU. Use the hose attachment on a standard household vacuum cleaner to remove the dust from the vents. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.

This manual is also suitable for:

Vx80

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