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NCR Voyix, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR Voyix in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR Voyix representative or NCR Voyix office for information that is applicable and current.
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This book is written for store personnel, system integrators, and field engineers. This book is written for hardware installer/service personnel, system integrators, and field engineers. Note This document is NCR Voyix proprietary information and is not to be disclosed or reproduced without consent. Confidential and proprietary information of NCR Voyix.
Refer to Annex 4.10 of SR814.013 for battery disposal. IT Power System This product is suitable for connection to an IT power system with a phase-to-phase voltage not exceeding 240 V. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
DO NOT connect or disconnect any serial peripherals while the terminal is connected to AC power. This can result in system or serial peripheral damage. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Use only 3–wire extension cords that have 3–prong grounding plugs and 3–pole receptacles that accept the product’s plug. Repair or replace damaged or worn cords immediately. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
NCR CX5 All-in-One POS Site Preparation Guide (BCC5-0000-5397) and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). For detailed warranty arrangements please consult your contract documents. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Integrated I/O Chassis – Stand/Wall/Pole Mount Integrated I/O Chassis Options Mounting Options CX Head Ports CX Head (Motherboard) Connector Pinouts USB-C (USB Type C Display) USB-C (Power/Data) I/O Ports Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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RJ12 Serial (Two Enhanced UART and Two Standard UART) RJ45 Serial (One Enhanced UART and One Standard UART) Operator Controls Power Switch Image Recovery Button Trusted Platform Module (TPM) Imager Programming the Imager Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Configuring Cash Drawer Switch Polarity Gen3 For 64-bit operating systems For 32-bit operating systems RPSW OPOS Configuring through RSM LE utility Configuring through Windows Registry JavaPOS Configuring through RSM LE utility Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Remote I/O Chassis Operation and Cleaning Administrator Login Projected Capacitive (PCAP) Touchscreen Using the PCAP Touchscreen Cleaning the Touchscreen Magnetic Stripe Reader Using the MSR Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Change Network Settings Change Password Replace Recovery Image Change Language Creating a Disk Image Power Management Computer States G3 Mechanical Off G2/S5 Soft Off G1 Sleeping Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Initial Terminal Imaging Imaging Procedure Wireless Adapter Switching Installing the Software and Driver APA Graphical Display Configuring the APA Graphical Display Flip Functionality CX Display Touch Tool Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Jun 2021 Removed Appendix for Odometers Jul 2021 Updated I/O Board Connector Pinouts Nov 2021 Release 1.4 Nov 2021 Updated “Power Switch” section Added “Enabling ONESHOT” Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Added Updating DMI using Windows DMI Edit Tool Updated links from ncr.com to ncrvoyix.com Oct 2024 Added Caution admonition in "Table Top Stand" on page 33 Nov 2024 Removed OBF Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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F757 Orderman Windows 10 IoT Enterprise 2021 LTSC Entry (64 bit) (UEFI BIOS) F759 Windows 10 IoT Enterprise 2021 LTSC Entry (64 bit) (UEFI BIOS) "Driver Packages" on page 26 Removed SLES 15 SP4 Software RAID Gold Master Image Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
I/O Board Connectors (Retail) (Hospitality) USB-C to Head 12V Powered USB 24V Powered USB Serial 1 x RJ50 4 x RJ12 1 x DB9 2 x RJ45 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
7773-1215-8801 CX5, 15" 4:3 PCAP, 4GB DDR3L memory, No SSD, No Power Supply 7773-1216-8801 CX5, 15.6" PCAP, 4GB DDR3L memory, No SSD, No Power Supply Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2-in-1 Sign-in (Dallas Key/Addimat) F166 Imager F168 Wireless Card and Antenna F169 External Speaker Module F178 Wireless Card and Antenna and External Speaker F179 External Dual Speaker Module Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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10" Non-Touch LCD (XL10) with Cube Imager F466 10" PCAP LCD (XL10) with Cube Imager F475 10" Non-Touch LCD (XL10) High Mount F476 10" PCAP LCD (XL10) High Mount Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Integrated USB Centric I/O (Retail) (15” 4:3 Display) F047 Integrated Serial Centric I/O (Hospitality) (15” 4:3 Display) F048 Remote USB Centric I/O (Retail) Chassis (15” 4:3 Display) F049 Remote Serial Centric I/O (Hospitality) Chassis (15” 4:3 Display) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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SEV Power Cord F106 India Power Cord F107 Taiwan Power Cord F108 Argentina Power Cord F109 Power Cord 120V Twist Lock F119 No Power Cord Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
CX with remote I/O or integrated 1432-C883-0025 XL7W/XL10W USBC Cable for CX5/CX7 Use when connecting XL7W/XL10W pole remote or integrated I/O (2.5m) mounted to CX with remote I/O or integrated Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
7773-F790 SUSE Linux Enterprise Server (SLES) 15 64 bit Operating Pre-installed in the factory System Base client and third-party system software are also available on the public NCR Voyix Drivers and Patches support website: https://www5.ncr.com/support/support_drivers_ patches.asp?Class=External\display Confidential and proprietary information of NCR Voyix.
Driver Packages CX5 supports the following driver packages: NCRPSW/NCRPSL RPSW or RPSL Note For RPSW, use version RPSW 5.3.3.0 or later. RPDM/CADD Gen3 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Standard Memory 4GB (1 x 4GB) Maximum Memory 8GB (2 x 4GB) Storage SSD - Solid State Drive (M.2 SATA) 120GB SSD (128GB) 240GB SSD (256GB) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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15” 4:3 Projected Capacitive 15” 4:3 Projected Capacitive 1024 x 768 10-point touch Brightness 400 nits Screen Life 50K Hours to half brightness Anti-Glare Integrated Speaker Standard Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Option 7” Color LCD Option (Touch or Non-touch) 10” Color LCD Option (Touch or Non-touch) 10” Color LCD with Cube Scanner Option (Touch or Non-touch) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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15.6” CX5 terminal with integrated I/O Dimensions (w x d x h) 14.95” x 2.29” x 9.32” (379.7 mm x 58.1 mm x 236.6 mm) Weight 6.30 lbs (2.86 kg) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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15” 4:3 CX5 terminal with integrated I/O Dimensions (w x d x h) 13.88” x 2.37” x 10.76” (352.5 mm x 60.2 mm x 273.4 mm) Weight 6.80 lbs (3.08 kg) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
"Table Top Stand" on the next page "Remote I/O Chassis – Pole Mount" on page 35 "Integrated I/O Chassis – Stand/Wall/Pole Mount" on page 37 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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USB Centric I/O (Retail) (F033) with Serial Centric I/O (Hospitality) (F035) For CX5 15” 4:3 Display with USB Centric I/O (Retail) (F043) with Serial Centric I/O (Hospitality) (F045) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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For CX5 15.6” 16:9 Display with USB Centric I/O (Retail) (F032) with Serial Centric I/O (Hospitality) (F034) For CX5 15” 4:3 Display with USB Centric I/O (Retail) (F042) with Serial Centric I/O (Hospitality) (F044) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The following kits provide an option to mount the CX5 with Remote I/O on a Pole. 7772-K400 – Pole Mount 7772-K503 – 14” Surface Mount Pole 7772-K504 – 14” Bolt-thru Mount Pole Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Integrated I/O Chassis – Stand/Wall/Pole Mount The CX5 with Integrated I/O can be mounted on a stand, on a wall, or on a Pole. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
7772-K325 – Wall Mount Bracket with Power Supply enclosure, Integrated I/O Pole Mount 7772-K400 – Pole Mount 7772-K503 – 14” Surface Mount Pole 7772-K504 – 14” Bolt-thru Mount Pole Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
USB 3.0 RX1– +V (12V) +V (12V) SBU2 USB 2.0 D+ USB 2.0 D– USB 2.0 D– USB 2.0 D+ SBU1 +V (12V) +V (12V) Display Port Display Port Display Port Display Port Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
MDIP2 MDIN2 MDIP3 MDIN3 The LAN connector features an Activity, Link, and Speed indicator LED. For more information, refer to "LAN Diagnostic LEDs" on page 102. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Display Port Display Port Display Port Display Port Since reversibility is not required, the CC1 and CC2 signals will be re-purposed for the following functions: Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
"Integrated I/O" on page 46 "Remote I/O" on page 47 Serial Centric I/O (Hospitality) "Base" on page 48 "Integrated I/O" on page 50 "Remote I/O" on page 52 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The following are the default I/O ports for the NCR CX5 All-in-One POS (7773) with a USB Centric I/O (Retail) Base. Callout Port Name Cash Drawer USB 24V USB 12V 24V Power In Status LED USB-C LAN Out Note Connect to the CX Head Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Callout Port Name LAN In Note Connect to Ethernet Network DB9 Serial (Standard UART) DisplayPort Dual USB 3.0 RJ50 Serial (Enhanced UART) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The Integrated USB Centric I/O (Retail) does not include a LAN Port. A LAN Port is available on the Motherboard. To connect to a network, refer to "Connecting to a Network" page 78. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
DisplayPort DB9 Serial (Standard UART) LAN In Note Connect to Ethernet Network LAN Out Note Connect to the CX Head USB-C 24V Power In USB 12V USB 24V Cash Drawer Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The following are the default I/O ports for the NCR CX5 All-in-One POS (7773) with a Serial Centric I/O (Hospitality) Base. Callout Port Name RJ45 Serial COM5 (Enhanced UART) COM6 (Standard UART) Dual USB 3.0 USB 12V USB 24V 24V Power In Status LED USB-C Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Connect to Ethernet Network DisplayPort Cash Drawer B Cash Drawer A RJ12 Serial COM1 (Enhanced UART) COM2 (Standard UART) COM3 (Enhanced UART) COM4 (Standard UART) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
24V Power In Status LED USB-C DisplayPort Cash Drawer B Cash Drawer A RJ12 Serial COM1 (Enhanced UART) COM2 (Standard UART) COM3 (Enhanced UART) COM4 (Standard UART) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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The Integrated Serial Centric I/O (Hospitality) does not include a LAN Port. A LAN Port is available on the Motherboard. To connect to a network, refer to "Connecting to a Network" on page 78. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
COM4 (Standard UART) Cash Drawer A Cash Drawer B DisplayPort LAN In Note Connect to Ethernet Network LAN Out Note Connect to the CX Head USB-C 24V Power In USB 24V Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Callout Port Name USB 12V Dual USB 3.0 RJ45 Serial COM5 (Enhanced UART) COM6 (Standard UART) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The 12V of each port is fused with a self-healing poly-fuse (Polytronics Everfuse P/N SMD2920P300TF/15 or NCR Voyix approved equivalent). An overcurrent signal is used to detect when this fuse is open. This signal is connected to a GPIO on the Super I/O.
The I/O Board provides one latching 24V Powered USB port (Foxconn P/N UB11123-GHR3-4F or NCR Voyix approved equivalent). The 24V Powered USB port is capable of supplying 24V at 2.3A continuous and 3.0A peak. The color of the connector is red.
The USB Centric I/O Board provides a single 6-position RJ12 connector (Molex 44248-0065 or NCR Voyix approved equivalent). Signal Name Frame Gnd Solenoid A Drawer A/B +24V/12V Solenoid B Logic Gnd Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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The Serial Centric I/O Board provides a dual package RJ12 connector. The color of the connector is red. Signal Name Frame Gnd Solenoid A Drawer A/B +24V/12V Logic Gnd Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The I/O Board provides a 2-lane DisplayPort. Lanes 2 and 3 of the DisplayPort are not connected internally. Signal Name ML_Lane0 (p) ML_Lane0 (n) ML_Lane1 (p) ML_Lane1 (n) ML_Lane2 (p) ML_Lane2 (n) ML_Lane3 (p) ML_Lane3 (n) CONFIG1 CONFIG2 AUX CH (p) AUX CH (n) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Note DisplayPort does not support dual-mode DisplayPort (DP++). Use the Active Adapter DisplayPort /M to HDMI /F (NCR part number 497-0530701) if driving an HDMI display. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Both USB Centric and Serial Centric I/O Boards accept +24V DC voltage input from an external power supply. The Power In connector is a 4-pin DIN - CUI PD-40S or equivalent. Signal Name Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
USB 2.0 A D+ USB 2.0 B D– USB 2.0 A D– USB 2.0 B D+ SBU1 CC2 (GPIO2) +V (24V) +V (24V) Display Port Display Port Display Port Display Port Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
1, 1.5, and 2 Stop Bits Parity Even, Odd, No Parity Odd, Even, Mark, Space, No Parity Baud Rates 2,400 bps to 921,600 bps 300 bps to 2.0 Mbps Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The port has a shunt to select between +12V (default), +5V, or normal RI functionality. Maximum power capability is 1A from this port. The power output from this port is protected by a self- healing fuse. Signal Name Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The RJ50 can be converted to DB9 using these Serial Adapter Cables: 1432-C304-0003 — RJ50 (10-pin) to DB9 (0.30m) 1432-C337-0007 — RJ50 (10-pin) to DB9 (0.65m) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The Serial Centric I/O Board provides a quad-package RJ12 serial port (two Enhanced UART and two Standard UART). The RJ12 port is an unshielded 6-pin. The color of the connector is black. Signal Name Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The Serial Centric I/O Board provides one dual package RJ45 serial port (one Enhanced UART and one Standard UART). The RJ45 port is an unshielded 8-pin. The color of the connector is yellow. Signal Name DTR/5V RTS/12V Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
This can corrupt the Operating System. The ONESHOT feature disables this hardware override. To turn on the ONESHOT feature, refer to the following procedures: "Enabling ONESHOT" on page 147. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The Image Recovery Button is for the OS Image Recovery Tool option. The recessed button is located on the bottom of the display. The button is a momentary contact, push-on-push-off switch. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The CX5 supports fTPM (software) version 2.0. To confirm that TPM is enabled, follow these steps: 1. Go to Windows Device Manager. 2. Click the drop-down for Security devices. Trusted Platform Module 2.0 should display as shown below. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
To program the imager to work on a Retail or Hospitality (Aloha) POS, refer to the following sections in the Imager Setup Sheets document (BCC5-0000-5470): https://onlinehelp.ncrvoyix.com/Retail/Scanners/ImagerSetup/HTML/FrontMatter- HTML/Home.htm Retail Honeywell N6600/N6700 Retail Quick Imager Setup Hospitality (Aloha) Honeywell N6600 Aloha Programming Sheet Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
"CX5 15.6” 16:9 Display with Base" on the next page "CX5 15” 4:3 or 15.6” 16:9 Display with Integrated I/O" on page 73 CX5 15” 4:3 Display with Base Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
CX5 15” 4:3 or 15.6” 16:9 Display with Integrated I/O CX5 15” 4:3 Display with Remote I/O Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
CX5 15.6” 16:9 Display with Remote I/O Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
When installed next to windows position the terminal so it does not reflect the outside light. If possible, avoid reflective glaring caused by electric light sources. Position the terminal for ideal viewing angles. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The POS LCD has a protective film. After removing the film, the LCD should be cleaned. For more information, refer to "Cleaning the Touchscreen" on page 107. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
1. Connect the Power Supply cable to the Power In connector on the Base. 2. Connect the AC Power Cord to the Power Supply and to an AC outlet. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The Integrated I/O does not have a LAN port. A LAN Port is available on the Motherboard. To connect the CX5 terminal with an Integrated I/O to a network, follow these steps: Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Connect the other end of the Ethernet Cable to the network hub. Note Consult with your business Information Technology (IT) representative to determine the available connection, and to locate the network hub. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Required if using 12V cash drawer on a (12V) Cable CX5 USB Centric I/O or Serial Centric I/O . The table below shows the cable needed per configuration. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Dual 12V Cash Drawer 1432-C517-0009 1432-C828-0010 (Qty. 2) Single 24V Cash Drawer standard option on I/O standard option on I/O Dual 24V Cash Drawer 1432-C516-0009 standard option on I/O Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
1432-C517-0009 (12V) Caution The two cables look very similar. Make sure to use the correct one. Connecting the wrong cable can damage the I/O Board. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Second Cash Drawer for Serial Centric I/O (Hospitality) 24V Cash Drawers 24V Cash Drawers can be connected to the Cash Drawer connectors on the Serial Centric I/O. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
12V Cash Drawers Single port adapter cables (1432-C828-0010) are required to connect 12V Cash Drawers to the Serial Centric I/O. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2. Set the value DWORD to 0. Terminal Cash HKLM/Software/Wow6432Node/Radiant/ of the new Drawer 2 Platform/CashDrawer/ReverseOpenDetect2 DWORD to Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2. Set the value DWORD to 0. Terminal Cash HKLM/Software/Radiant/ of the new Drawer 2 Platform/CashDrawer/ReverseOpenDetect2 DWORD to Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Switch Polarity Polarity (Default) Parameter Name Parameter Value Parameter Value Terminal Integrated Cash Drawer Model Integrated_Open (None) Printer Cash Drawer Invert CashDrawer Status True False Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Switch Polarity Polarity (Default) Parameter Name Parameter Value Parameter Value Terminal Integrated Cash Drawer Model Integrated_Open (None) Printer Cash Drawer Invert CashDrawer Status True False Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
JavaPOS\jpos\res\config.xml Normally Closed Normally Open Switch Switch Polarity Polarity (Default) Registry Name Value Value Terminal Integrated Cash Drawer Model Integrated_Open (None) Printer Cash Drawer InvertCDPolarity Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
/usr/local/NCRRetail/jpos/res/config.xml values. Normally Closed Normally Open Switch Switch Polarity Polarity (Default) Registry Name Value Value Printer Cash Drawer InvertCDPolarity Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The command echoes back the new polarity. The table below displays the result codes. Result Code Description AERO_SUCCESS Valid parameters and successfully set in configuration. AERO_ERR_INTERNAL_ERROR Failed to set configured polarity to requested polarity. AERO_ERR_INVALID_P1 Invalid input polarity. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
..\ncr\aero\config\cashdrawer.factory.json following parameters. Normally Open Switch Normally Closed Switch Polarity Polarity (Default) Parameter Name Parameter Value Parameter Value Terminal Cash Drawer default Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
3. On the right pane, set the polarity: Normally Closed Normally Open Switch Polarity Switch Polarity (Default) Parameter Name Parameter Value Parameter Value Terminal Cash Drawer Polarity 4. Select the Save button. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Switch Polarity sections in the Cash Drawer Ordering Guide - Retail (OCI) and Cash Drawer Ordering Guide - Hospitality and CFR (OCI) in the NCR Seismic site (https://ncr.seismic.com). Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Connect the Powered USB Printer Interface Cable to the USB Connector and Power Connector on the printer and to the 24V Powered USB Connector on the Base. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
3. Accept the License Terms Agreement. Note Depending on the installed operating system and the selected settings, the amount of time it takes to boot up may vary. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Terminal is ON and all voltages from power supply and motherboard are okay. Blinking Green Terminal is in SUSPEND (S3/S4) mode. Solid Red Processor over temperature. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Operation SSD Activity (SSD Access) Normal Unit in Suspend Blinking Operation (S3/S4) (1x/sec) OFF with AC OFF, Not in Present Standby. External power supply is Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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3. Check for excessive ambient temperature. 4. Check cooling solution. POST CPU not 1. Check for correctly Operating installed CPU. 2. Replace motherboard. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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3. Check for properly functioning display. 4. Replace motherboard. Display Working: 1. Use display to determine failure point via onscreen message and BIOS setup. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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4. Replace motherboard. LAN is Boot Device: 1. Check for LAN link and activity LEDs on back panel 2. Check LAN cable. 3. Replace motherboard. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Orange 1 Gbps LED 2 Yellow Link Active I/O Panel LED "Base" on the next page "Integrated I/O Expansion" on page 104 "Remote I/O Chassis" on page 105 Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Base The Status LED is located on the I/O Panel of the Base. Color Description Green Orange S3 Suspend Mode Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Integrated I/O Expansion The Status LED is located on the I/O Panel on the back of the Display. Color Description Green Orange S3 Suspend Mode Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Remote I/O Chassis Color Description Green Orange S3 Suspend Mode Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Use a circular motion with your finger to rotate an element on the screen. This function must be supported by either the Operating System or the application. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Do not apply any cleaning products directly to the screen. Do not soak the cloth: wring it out before use. 4. Ensure that the glass and screen edges are completely dry before using the unit. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Cards should never come in close proximity of a magnetic field. Card Thickness The MSR module accepts standard cards within the thickness range of 0.68–0.84 mm. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
In areas of extremely high traffic (in excess of 500 swipes per day) or an operating environment that is high in contaminants, such as found in the food service industry, a weekly cleaning should be performed. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Scotch tape can be used to clean fingers. Adhere the tape to the finger and then pull it off. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Do not use abrasive materials to clean the sensor. Software Drivers The CX5 biometrics reader is a digitalPersona U.ARE.U 4500 Module. Please visit the Crossmatch website for drivers and application developer tools. https://www.crossmatch.com/company/support/request/ Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
3. Wipe the cabinet using a clean and dry lint-free cloth. 4. Remove external dust around the cooling vents. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The air vents on the back of the terminal should be cleaned periodically to maintain optimum cooling for the CPU. Use the hose attachment on a standard household vacuum cleaner to remove the dust from the vents. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Password Protection Network support You can save and restore your backup from different locations: Network USB Drive Hard Drive/Solid State Device (if present on the terminal) Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2. Press and hold the recessed Image Recovery Button. While holding the Image Recovery Button, momentarily press the Power Switch. 3. Continue holding the Image Recovery Button until the NCR logo has flashed on the screen. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
This button opens the screen to properly Shutdown and Reboot the POS. System Information This is where useful information of the POS is displayed, such as Serial Number and Image Names. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Save or Load Image This function is used to either Save or Load an image from a device. 1. On the Main Screen, select Save or Load Image. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Enter the Password. The factory default password is Recovery1234. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
8GB partition. Any data stored as an incremental backup to this location is compressed. A typical, large POS software installation will not outpace the constraints of the local storage. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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There are three output options: Solid State Device USB Device Network 1. Select the arrow that points to the desired output. Example Select the USB Save Button. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Select the USB Button. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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If this is the first backup performed on this POS, the image is automatically saved as a Site backup. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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User Image—Use this option for routine day-to-day or periodical backups. Note Site and User backups are separate independent backups. The image information is updated with the new image date. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Image load of the Factory image with the NCR Image Recovery Tool. 1. Select the arrow that points from the desired load device to the terminal. Example Select the USBLoad Button. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Select the USB Button. If you are loading from a network, the Select a Network Drive dialog screen will open. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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User Image—Most recent routine backup. Site Image—Image of the terminal after application components were loaded. Factory Image—The NCR Base Image as shipped from the factory. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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4. Select Yes to apply the image. Caution All the information in the current productive/working image on the drive is lost with this operation! Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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A progress bar is displayed as the image is applied. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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A message is displayed when the load is complete. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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5. Reboot the POS. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
On the Main Screen, select Change Settings. There are four functions available on the Change Settings screen: Change Network Settings Change Password Replace Recovery Image Change Language Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Change Network Settings 1. On the Change Settings Screen, select Change Network Settings. 2. Enter the network configuration settings and then select Save. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
NCR Support to receive a new temporary password. Replace Recovery Image This feature is used to update the NCR Image Recovery Tool and the environment that it runs in. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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1. On the Change Settings Screen, select Replace Recovery Image. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Select the source of the Recovery Image. 3. Complete the image replacement in the same manner as with the POS Site/User image restore procedures. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Change Language 1. On the Change Settings Screen, select Change Language. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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2. Select the language of choice. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Imaging Suite User Guide—This document provides a general overview of the Imaging Suite package, how to configure the system to run it, and how to use the applications to capture and apply system images. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The system's context will not be preserved by the hardware. The system must be restarted to return to the Working state. It is not safe to disassemble the machine in this state. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The CX5 does not support S1 state. Turning off the backlight and hard drives provides the equivalent power savings (due to Intel's processor C-states feature) at nearly zero latency. S2: Not supported Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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The device power states range from D0 (fully-on) to D3 (off) It is the responsibility of the driver developer for each peripheral to define and support the available power states. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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**Passmark Burn in test. This represents a maximum use case. Actual customer usage will differ. †USB 3.0 port. The USB 2.0 +12V and +24V ports do not maintain power and can’t wake the unit. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
In order for Wake on LAN to function, the Network driver must be enabled (factory default). 1. Right-click on Start, then select Device Manager. 2. Select Network adapters. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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3. Right-click Intel(R) Ethernet Connection I219-LM >> Properties. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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4. Under the Advanced tab, Wake on Magic Packet and Wake on Pattern Match should be enabled. Select OK after making any changes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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5. Under the Allow this device to wake the computer option box should be checked. Select OK after making any changes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
2. In Setup, go to Advanced → NCR POS → ONESHOT Control. 3. Set the ONESHOT Control setting to ENABLED. 4. Press [F4] to save and exit. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
The terminal automatically loads the BIOS default values. To save the factory default values, go to the Save and Exit Menu, select Save Changes & Reset, and select [Enter]. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Prerequisites The following are required to perform a SPI/BIOS update: USB Alphanumeric Keyboard BIOS Software. Download from the NCR Voyix Drivers and Patches support website: https://www5.ncr.com/support/support_drivers_patches.asp USB Flash Key update prerequisites USB Flash Key with sufficient space for the update files.
Windows PC Download the Rufus Tool from the Rufus Website: https://rufus.ie/ and use the tool to deploy image into USB key. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Select the device from the Device drop-down list. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Press Select to choose the image from the Boot Selection drop-down list. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Press Start to load the image. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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3. Press [F8] during startup to bring up the Boot Menu. 4. Select the USB device to boot the CX5 BIOS flash key. An option menu will load. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
To run the executable, right-click on the file and select Run as administrator. The terminal will reboot after the flash process has completed. Caution The reboot is important to ensure the BIOS initializes properly. Do not interrupt the reboot process. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
), a command-line DMI edit utility. AMIDEWINx64.exe To update DMI, follow these steps: 1. Download the DMI Edit Utilities from the NCR Voyix Drivers and Patches page: https://www5.ncr.com/support/support_drivers_patches.asp. The download path is: Retail Support Files (Drivers, Firmware, Operating Systems, Platform Software (OPOS/JavaPOS), BIOS, etc.) → NCR POS and SelfServ Terminal and Operating System →...
5. When the imaging process is complete, enter Exit on the keyboard to reboot the system. 6. After the reboot, remove the USB Flash Drive and disconnect the keyboard. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
\Install\drivers\wireless Installing the Software and Driver 1. Run the Intel self-extracting executable. .exe 2. Agree to the End User License Agreement (EULA) and choose Customize. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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5. Enter the Administrator Tool Password (not the Windows Administrator password). You are prompted to create a password if this is the first time using the tool. The password cannot be blank. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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7. Select the Application Settings tab. 8. Check Include Application Settings in this package. 9. Select Adapter Switching. 10. Check Enable Adapter Switching. 11. Click Close. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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12. Click Yes. 13. Enter a filename and choose a location to save the package file. 14. Click Finish after the save operation completes. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Administrator Toolkit installed. When connecting and disconnecting the wired LAN cable you should now see system tray icons, indicating PROSet disabling and enabling the wireless adapter. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
4. In the left menu, select Peripherals >> Line Display. In the Line Display window, select Profile Name >> NCRLineDisplay.CX >> OK. Note To create your own profile, select the Create button. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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5. Select Default Screen Mode >> 13x29 or 16x16 >> OK. 6. Select Default Character Set >> 101 (Katakana) >> OK. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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7. Select the Diagnostics button. The Run Diagnostics window is displayed. 8. Select Local Attended >> OK. The Select Test window is displayed. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Display a Character – Select this test to display a specific Kanji character. Example To display ヅ, enter 8364, then select Finish. Display Specified Text – Select this test to input and display the desired Kanji text. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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Enter the character set, then select Next. b. Enter the time delay in milliseconds, then select Finish. The Test Results window is displayed. c. Select OK to close the window. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
Flip Functionality The flip functionality is a feature that detects and automatically adjusts the screen orientation depending on the device position. Default Screen Orientation Flipped Sideways Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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1. Download the G-Sensor driver from the NCR website: https://www5.ncr.com//support/support_drivers_ patches.asp?Class=External/GSensor\Windows\Driver 2. Right-click on Setup.exe 3. Select Run as administrator. 4. Follow the GUI instructions to complete the installation. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
NCR CX3 POS (7776) NCR CX5 POS (7773) NCR CX7 POS (7772) The tool is located in the following location: https://www5.ncr.com//support/support_drivers_ patches.asp?Class=External/CXDisplay%5CTouch%5CTool%5CDisplay Refer to the Readme document for the installation procedure. Confidential and proprietary information of NCR Voyix. Use and disclose solely pursuant to company instructions.
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