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User Guide
Troubleshooting
Free or trial items do not appear
If you switch to a different BlackBerry® device or delete all of the data from your device, you must download free or trial items again.
An item appears as "Unavailable for this device"
If the status of an item appears as "Unavailable for this device", the item is not compatible with your BlackBerry® device. If the item becomes
compatible later, its status changes to "Uninstalled", and you can re-install it.
I cannot install an item because there is not enough memory
Try performing the following actions:
•
Remove applications from the My World screen.
•
Delete media files.
•
Clear the browser cache.
For more information about best practices for managing memory and optimizing your device performance, on the Home screen of your
BlackBerry® device, click the Help icon.
Related topics
Check the amount of available memory for items, 7
Troubleshooting
11
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