Dell Dimension YH242 Owner's Manual page 52

C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N
H E C K T H E T E L E P H O N E J A C K
C
C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K
U S E A D I F F E R E N T T E L E P H O N E L I N E
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
U N T H E O D E M E L P E R D I A G N O S T I C S
R M H
Helper. Follow the instructions on the screen to identify and resolve modem problems. Modem Helper
is not available on all computers.
V E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
1
Click Start, then click Control Panel.
2
Click Printers and Other Hardware.
3
Click Phone and Modem Options.
4
Click the Modems tab.
5
Click the COM port for your modem.
6
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E
E
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it, then connect to the Internet. For help, contact
your Internet service provider.
52
Solving Problems
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— Click Start, point to All Programs, and then click Modem
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N T E R N E T
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I N D O W S —
— Ensure that you have subscribed to an