Fanvil A12V User Manual

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A12V User Manual

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Page 1 A12V User Manual Software Version: Release Date：１...
Page 2: Table Of Contents
Directory Directory ................................２ 1 Picture ................................４ 2 Table ................................６ 3 Safety Instruction ............................. 7 4 Overview ................................8 5 Install Guide ..............................9 5.1 Use POE or external Power Adapter ..................... 9 5.2 Appendix ............................... 9 5.2.1 Common command modes ..................... 9 5.2.2 Function key LED status ......................
Page 3 9.7 System >> Tools ..........................32 9.8 Network >> Basic ..........................33 9.9 Network >> service port ........................34 9.10 Network >>VPN ..........................36 9.11 Network >> Advanced ........................38 9.12 LINES >> SIP ........................... 39 9.13 Line >> SIP Hotspot ......................... 45 9.14 Line >>...
Page 4: Picture
Picture Picture 1 - Panel ..................11 Picture 2 - Interface .......................... 12 picture 3 - WEB Login ........................15 picture 4 - SIP Line Configuration ....................16 Picture 5 - Volume Set ......................... 17 Picture 6 - Call Button Settings ......................18 Picture 7 - WEB line enable auto answer ..................
Page 5 Picture 38 - Multicast ........................68 Picture 39 - Advanced Setting ......................69 Picture 40 - WEB filter ........................70 Picture 41 - Trust Certificates ......................70 Picture 42 - Device Certificates ......................71 Picture 43 - Firewall ......................... 71 Picture 44 - Firewall rules list ......................
Page 6: Table
Table Table 1 - Common command mode ....................9 Table 2 - Function key LED status ...................... 10 Table 3 - Panel introduction ......................11 Table 4 - Interface ..........................12 Table 5 - Configuration instructions ....................14 Table 6 - Intercom ..........................21 Table 7 - MCAST ..........................
Page 7: Safety Instruction
Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device.  Please use the external power supply that is included in the package. Other power supply may cause damage to the phone and affect the behavior or induce noise.
Page 8: Overview
Overview The A12V is a SIP audio/video intercom product developed specifically for the needs of users in the security industry, featuring high reliability, high quality audio/video and other advantages, integrating intelligent security, audio/video intercom and broadcasting functions, with waterproof and dustproof rating of IP66, and vandal-proof rating of IK10, which is suitable for outdoor scenarios, and is able to provide users with high-quality communication and video intercom services.
Page 9: Install Guide
For users who do not have POE equipment, the traditional power adaptor should be used. If the device is connected to both POE switch and external power adapter, A12v will get power supply from POE switch in priority, and change to external power adapter once the POE power supply fails.
Page 10: Function Key Led Status
Then switch to DHCP mode when it is the default static IP (192.168.1.128) When DHCP gets to IP, then do not switch and report the IP directly. Report the IP after the successful switch. 5.2.2 Function key LED status Table 2- Function key LED status Type Status SIP/NET...
Page 11: User Guide
User Guide 6.1 Panel Overview Picture 1 - Panel Table 3 - Panel introduction Number Name Description Speaker Play sound For speed dial, multicast, intercom, IP broadcast and Call Button other functions Call LED Reflect call status Door LED Audio acquisition Infrared LED Infrared fill light for night vision Camera...
Page 12 Picture 2 - Interface Table 4 - Interface Wiring port description(example Description above) ① Power interface: 12V/1A input Left (NC): Normally Close Two groups of short-circuit output control Contact ② interface: used to control electric locks, Center (COM): Common Contact alarms, etc.
Page 13: Device Ip Address
Device IP Address Method one： 1. Go to the official website of Fanvil [Support] >> [ Download Center] >>[Tools]>> [IPScanner] module,click and download the DeviceManager, 2.Open the IP scan tool, the tool supports LAN scan and cross network segment scan.
Page 14 Method two: After the device boots up (about 30s), in standby mode, press and hold the Call button (the key with the serial number 2 in the 6.1 panel Overview) for 3s, release the key immediately after the speaker beeps, and then press the Call button quickly within 5s (the same button as the above long press), and the device starts to broadcast IP.
Page 15: Web Configuration
6.4 WEB configuration When the device and your computer are successfully connected to the network, enter the IP address of the device on the browser as http://xxx.xxx.xxx.xxx/ and you can see the login interface of the web page management. picture 3 - WEB Login The username and password should be correct to log in to the web page.
Page 16: Volume Setting
for configuration, click apply to complete registration after configuration, as shown below: picture 4 - SIP Line Configuration 6.6 Volume setting Set the volume: [Intercom Settings] >> [Media Settings] >> [Media Settings], as shown below, click [Submit]. Hands-free volume setting: Set the speaker output volume. Hands-free microphone gain: microphone volume level.
Page 17 Picture 5- Volume Set...
Page 18: Basic Function
Basic Function 7.1 Making Calls After setting the Call Button to Hot key and setting the number, press the Call Button to immediately call out the set number, as shown below: Picture 6- Call Button Settings See detailed configuration instructions 9.26 Call Button Key 7.2 Answering Calls After setting up the automatic answer and setting up the automatic answer time, it will hear the...
Page 19 Picture 7 - WEB line enable auto answer SIP P2P auto answering： Enter [Line]>>[Basic settings],Enable auto answer and set auto answer time and click submit. Picture 8- Enable auto answer for IP calls  Auto Answer Timeout（0~120） The range can be set to 0~120s, and the call will be answered automatically when the timeout is set.
Page 20: Call Waiting
7.5 Call Waiting  Enable call waiting: new calls can be accepted during a call.  Disable call waiting: new calls will be automatically rejected and a busy signal will be prompted  Enable call waiting tone: when you receive a new call on the line, the device will beep. Users can enable/disable call waiting in the device interface and the web interface.
Page 21: Advance Function
Advance Function 8.1 Intercom The equipment can answer intercom calls automatically. Picture 11 - WEB Intercom Table 6- Intercom Parameters Description When the intercom system is enabled, the device will accept Enable Intercom the SIP header call-info of the Call request Command automatic call If the option is enabled, device will answer the intercom call Enable Intercom Barge...
Page 22 Picture 12 - MCAST Table 7- MCAST Parameters Description Priority Defines the priority in the current call, with 1 being the highest priority and 10 being the lowest. Mcast Listening Renew Time Set the wait time for re-receiving multicast Multicast Prompt Tone Enable or disable multicast tone Enable Auto Mcast Send the multicast configuration information by Sip Notify signaling,...
Page 23: Hotspot
Multicast：  Go to web page of [Function Key] >> [Function Key], select the type to multicast, set the multicast address, and select the codec.  Click Apply.  Set up the name, host and port of the receiving multicast on the web page of [Intercom Settings] >>...
Page 24 Name Fill in the name of the SIP hotspot. This configuration is used to identify different hotspots on the network to avoid connection conflicts Line Settings Sets whether to enable the SIP hotspot function on the corresponding SIP line Client Settings： As a SIP hotspot client, there is no need to set up a SIP account, which is automatically acquired and configured when the device is enabled.
Page 25: Web Configurations
Web Configurations 9.1 Web Page Authentication Users can log into the device's web page to manage user device information and operate the device. Users must provide the correct user name and password to log in. If the password is entered incorrectly three times, it will be locked and can be entered again after 5 minutes. The details are as follows: ...
Page 26: System >> Account
9.3 System >> Account Picture 14- WEB Account On this page the user can change the password for the login page. Users with administrator rights can also add or delete users, manage users, and set permissions and passwords for new users System >>...
Page 27: System >> Upgrade
 Export Configurations Right click to select target save as, that is, to download the device's configuration file, suffix “.txt”. (note: profile export requires administrator privileges)  Import Configurations Import the configuration file of Settings. The device will restart automatically after successful import, and the configuration will take effect after restart ...
Page 28 Firmware Upgrade：  Web page： Login phone web page, go to [System] >> [Upgrade]. Picture 17 - Web page firmware upgrade Table 9- Firmware upgrade Parameter Description Firmware Information Current Software Version It will show Current Software Version. Server Firmware Version It will show Server Firmware Version.
Page 29: System >> Auto Provision
 TXT file format must be UTF-8  vendor_model_hw10.TXT The file format is as follows： Version=1.6.3 #Firmware Firmware=xxx/xxx.z #URL， Relative paths are supported and absolute paths are possible, distinguished by the presence of protocol headers. BuildTime=2018.09.11 20:00 Info=TXT|XML Xxxxx Xxxxx Xxxxx Xxxxx ...
Page 30 Picture 18- Auto provision settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP、 TFTP、 HTTP、 HTTPS Details refer to Fanvil Auto Provision https://www.fanvil.com/Support/download/cid/14.html...
Page 31 server’s, the device will download and apply the configurations. CPE Serial Number Serial number of the equipment Username for configuration server. Used for FTP/HTTP/HTTPS. Authentication Name If this is blank the phone will use anonymous Authentication Password for configuration server. Used for FTP/HTTP/HTTPS. Password Configuration File Encryption key for the configuration file...
Page 32: System >> Tools
Protocol Type Transferring protocol type, supports FTP、TFTP、HTTP and HTTPS Configuration file update interval time. As default it is 1, means Update Interval phone will check the update every 1 hour. Provision Mode. 1. Disabled. Update Mode 2. Update after reboot. 3.
Page 33: Network >> Basic
Syslog：When enabled, set the syslog software address, and log information of the device will be recorded in the syslog software during operation. If there is any problem, log information can be analyzed by Fanvil technical support. 9.8 Network >> Basic This page allows users to configure network connection types and parameters.
Page 34: Network >> Service Port
Network parameters must be entered manually and will not change. All Static IP parameters are provided by the ISP. DHCP Network parameters are provided automatically by a DHCP server. Account and Password must be input manually. These are provided by PPPoE your ISP.
Page 35 Picture 21- Service port setting interface Table 12- Server Port parameter description Web server type Restart after setting takes effect. Optional web login as HTTP/HTTPS Web login timeout The default is 15 minutes, the timeout will automatically log out of the login page, and you need to log in again Web page automatic No need to enter the user name and password after the timeout,...
Page 36: Network >>Vpn
9.10 Network >>VPN Picture 22- Network VPN Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server. For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration.
Page 37 status. There may be some delay of the connection establishment. User may need to refresh the page to update the status. Once the VPN is configured, the device will try to connect to the VPN automatically when the device boots up every time until user disable it. Sometimes, if the VPN connection does not established immediately, user may try to reboot the device and check if VPN connection established after reboot.
Page 38: Network >> Advanced
9.11 Network >> Advanced Picture 23 - Network Setting Network advanced Settings are typically configured by IT administrators to improve the quality of device service. Table 13- Network Setting Field Name Explanation LLDP Settings Enable LLDP Enable or disable LLDP Packet Interval LLDP Send detection cycle Enable Learning Function...
Page 39: Lines >> Sip
Username Confirm Username Password Confirm Password 9.12LINES >> SIP...
Page 41 Picture 24- SIP Table 14 - SIP Parameters Description Register Settings Line Status Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually. Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port, default is 5060 Authentication User...
Page 42 automatically after the delay time Auto Answering Delay Set the delay for incoming call before the system automatically answered it Call Forward Enable unconditional call forward, all incoming calls will be forwarded Unconditional to the number specified in the next field Call Forward Number for Set the number of unconditional call forward Unconditional...
Page 43 DTMF Type Set the DTMF type to be used for the line Set the SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’ DTMF SIP INFO Mode Enable DND Enable Do-not-disturb, any incoming call to this line will be rejected automatically Registration Expiration Set the SIP expiration interval...
Page 44 IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Use Quote in Display Name...
Page 45: Line >> Sip Hotspot
Enable GRUU Support Globally Routable User-Agent URI (GRUU) Sync Clock Time Time Sycn with server Caller ID Header Set the Caller ID Header Use 182 Response for Set the device to use 182 response code at call waiting response Call waiting Response Single Codec If setting enabled, the device will use single codec in response to an incoming call request...
Page 46 Picture 25- Basic Settings Picture 26 - Line Basic Setting Table 15- Line Basic Setting Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened.
Page 47: Intercom Settings >> Features
Auto Answering Automatic answer timeout setting Delay DTMF Type Set the DTMF type of the line. Set SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’ DTMF SIP INFO Mode 9.15 Intercom settings >> Features Picture 27 - Feature Table 16- Common device function Settings on the web page Parameters Description...
Page 48 Set the device to accept Active URI command from specific IP address. Source IP More details please refer to this link https://www.fanvil.com/Support/download/cid/14.html Push XML Server Configure the Push XML Server, when phone receives request, it will determine whether to display corresponding content on the phone which sent by the specified server or not.
Page 49: Intercom Settings >> Media
answer the call after specific delay. Enable Intercom Mute Enable mute mode during the intercom call Enable Intercom Tone If the incoming call is intercom call, the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it, the phone auto answers the intercom call during a call.
Page 50: Intercom Settings>>Camera Settings
Speakerphone Volume Set the speakerphone volume, the value must be 1~9 Speakerphone Ring Volume Set the ring volume in the speakerphone, the value must be 1~9 DTMF Payload Type Enter the DTMF payload type, the value must be 96~127. Opus playload type Enter the opus payload type, the value must be 96~127.
Page 52 Picture 29- Camera Settings Table 18- Camera Settings Parameters Description Connection Mode Setting Local: Automatically use the local camera to transmit images Native Camera External: After setting the external camera, it will automatically use the external camera to transmit images camera settings Auto mode：The camera automatically makes the most appropriate adjustments according to the color temperature of the shooting...
Page 53 suitable for use under fluorescent light sources (fluorescent lamps, energy-saving lamps) and other types of light sources。 Auto mode ：The camera automatically sets the parameters, no need for the operator to adjust. Manual exposure time ：Set the exposure time by yourself, the Exposure range is 0~10000 Mode...
Page 54 Auto mode：The camera automatically sets the sharpness according Sharpness to the environment, no need for the operator to adjust Mode Manual mode：Manually set the sharpness parameters of the camera Sharpness is sometimes called "sharpness", which is an indicator that reflects the sharpness of the image plane and the sharpness of Sharpness the edges of the image.
Page 55 VBR：Video call will adapt to the bit rate of the opposite end, so that the video effect is better. Bitrate Control CBR：The video call will not change according to the bit rate set by itself. Resolution Support 1080P，720P，4CIF,VGA,CIF,QVGA The larger the value is, the more fluent the video is, and the higher Frame Rate the requirement for network bandwidth is;...
Page 56: Intercom Setting >> Mcast
Password Enter a password 9.18 Intercom Setting >> MCAST It is easy and convenient to use multicast function to send notice to each member of the multicast via setting the multicast key on the device and sending multicast RTP stream to pre-configured multicast address.
Page 57: Intercom Setting >> Time/Date
Note! The operation URL is used by the IPPBX system to submit device events. Please 。 refer to the details Fanvil Action URL https://www.fanvil.com/Support/download/cid/14.html 9.20 Intercom Setting >> Time/Date Users can configure the device's time Settings on this page. Picture 31 - Time/Date...
Page 58: Intercom Settings>>Time Plan
Select automatic DST according to the preset rules of DST, or the DST Set Type manually input rules Offset The DST offset time Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Month End...
Page 59: Security Settings
Table 21- Time Plan Parameters Description type Timing restart, timing upgrade, timing sound detection, timing playback audio Audio path Support local Local: select the audio file uploaded locally Audio settings Select the audio file you want to play, it supports trial listening, and you can play it immediately after clicking the trial listening Repeat cycle Do not repeat: execute once within the set time range...
Page 61 The message format is ： Input & Tamper Server Address Alarm_Info:Description=A12V;SIP User=;Mac=0c:38:3e:3a:06:65;IP=; port=Input . Input settings Input Detect Enable or disable Input Detect When choosing the low level trigger (closed trigger), detect the input port (low level) closed trigger.
Page 62 By state: Reset the output port status when device’s call state changes. Enable or disable trigger by URI. User can send commands from remote device or server to A12V Trigger by URI series device, if the command is correct, then device will trigger corresponding output port.
Page 63: Security Settings
Ringing: When the device’s ringing status changes, trigger the output port. Calling: When the device’s calling status changes, trigger the output port. Enable or disable trigger by dsskey. If any of the Call Button is Trigger By DssKey selected, when the Call Button application performs, the output port will be triggered.
Page 64: Call List >> Call List
Trigger Short Message Whether to trigger a short message Trigger Call Key Select the call key that needs to be triggered. Default is None, you can configure Dsskey1, Dsskey2 ..Trigger Output Select the output port to be triggered Alarm Ringtone Select the alarm ringing tone Trigger Alarm Ringtone Set the duration of alarm ringing...
Page 65: Call Button
9.26 Call Button Picture 35- Call Button Table 24- Call Button Parameters Description...
Page 66 Function key settings memory Speed Dial:The user can directly dial the set number. This feature is convenient for customers to dial frequent numbers. Intercom: This feature allows the operator or secretary to quickly connect to the phone, widely used in office environments Key event The user can select a function key as a shortcut to trigger an event for example: None /Handfree...
Page 67 the call Volume up: set as volume up button, when there is a call, press the speed dial button to increase the volume Volume down: set as volume up button, when there is a call, press the speed dial button to decrease the volume Call Button1：When it is set to Call Button1, follow the settings of Call Button1 to make call, answer, etc.
Page 68 Picture 36 - Memory Key Table 25- Memory Key Type number line Subtype usage Fill in the Speed Using the speed dial mode, press the button The line Dial to quickly dial the set number. account or correspon memor Using the intercom mode, when the SIP IP address ding to the phone at the opposite end supports the...
Page 69: Security >> Web Filter
Type Number Subtype G.711A Set the host IP address and port number, they must G.711U be separated by a colon (The IP address range is G.729AB Multicast 224.0.0.0 to 239.255.255.255, and the port number iLBC is preferably set between 1024 and 65535) opus G.722 ...
Page 70: Security >> Trust Certificates
Picture 39- WEB filter Add and delete the allowed IP network segments; configure the start IP address in the start IP, configure the end IP address in the end IP, and then click [Add] to add successfully. You can set a large network segment or add it into several network segments.
Page 71: Security >> Firewall
You can upload and delete uploaded certificates. Picture 41- Device Certificates 9.30 Security >> Firewall Picture 42 - Firewall Through this page, you can set whether to enable the input and output firewalls, and at the same time, you can set the input and output rules of the firewall. Use these settings to prevent malicious network access, or restrict internal users from accessing some resources of the external network, and improve safety.
Page 72 parameter Description Enable Input Rules whether enable Input Rules Enable Output Rules Whether enable Output Rules input/output Select the current rule as an input or output rule Deny/permit Choose the current rule is deny or allowed; protocol There are four types of protocols：TCP，UDP，ICMP，IP。 Port range Port range The source address can be the host address, network address, or...
Page 73: Device Log
Picture 44- Delete firewall rules Select the list you want to delete and click [Delete] to delete the selected list. 9.31 Device log You can crawl the device log, when you encounter unusual problems, please send the device log to the technical staff for positioning problem.For more detail 10.5 get device log。...
Page 74: Trouble Shooting
[Stop] button on the webpage after completion. Network packets during the device are saved in a file. Users can analyze the packet or send it to the Fanvil Technical Support mailbox.
Page 75: Get Device Log
If all configurations are correct, contact your service provider for support, or follow the instructions in "10.4 Network Data Capture" to obtain a registered network packet and send it to the Fanvil Support Email to help analyze the issue.

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