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Fanvil A212 User Manual
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Fanvil A212 User Manual

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A212 User Manual
Software Version: 2.12.45.10.1
30
Release Date：2024/6/

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Summary of Contents for Fanvil A212

  • Page 1 A212 User Manual Software Version: 2.12.45.10.1 Release Date：2024/6/...

  • Page 2: Table Of Contents

    Directory Directory ................................1 1 Picture ................................3 2 Table ..................................5 3 Safety Instruction ...............................6 4 Overview ................................7 5 Install Guide ............................... 8 5.1 Use POE or External Power Adapter ..................... 8 5.2 Appendix ..............................8 5.2.1 Common Command Modes ......................8 5.2.2 LED Status ............................
  • Page 3 9.6 System >> Auto Provision ........................26 9.7 System >> Tools ...........................29 9.8 System>>Reboot ..........................30 9.9 Network >> Basic ..........................30 9.10 Network >> Service Port ........................32 9.11 Network>>VPN ..........................33 9.12 Network >> Advanced ........................35 9.13 Line>> SIP ............................36 9.14 Line >>...

  • Page 4: Picture

    Picture picture 1 - Interface ..........................10 Picture 2 - WEB Login ........................13 Picture 3 - SIP Line Configuration ....................14 Picture 4 - Volume Set .......................... 14 Picture 5 - Function Setting ........................15 Picture 6 - WEB line enable auto answer ..................16 Picture 7 - Enable auto answer for IP calls ...................16 Picture 8 - Call Waiting ........................17 Picture 9 - Call Waiting tone ......................17...
  • Page 5 Picture 37 - Multicast ..........................60 Picture 38 - Advanced Setting ......................60 Picture 39 - WEB filter ........................61 Picture 40 - Trust Certificates ......................62 Picture 41 - Device Certificates ......................62 Picture 42 - Firewall .......................... 63 Picture 43 - Firewall rules list .......................64 Picture 44 - Delete firewall rules ......................

  • Page 6: Table

    Table Table 1 - Common command mode ......................8 Table 2 - LED Status ..........................9 Table 3 - Interface ..........................10 Table 4 - Configuration instructions ....................12 Table 5 - Intercom ..........................18 Table 6 - MCAST ..........................19 Table 7 - SIP Hotspot ......................... 20 Table 8 - Firmware upgrade ........................25 Table 9 - Auto Provision ........................

  • Page 7: Safety Instruction

    Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the product-specified power adapter. If you need to use a power adapter ...

  • Page 8: Overview

    It also supports external passive speakers for enhanced sound expansion. With wall-mount installation, the A212 saves space and is easy to deploy in various environments. Whether used in corporate offices, educational institutions, or public spaces for information broadcasts, this speaker delivers clear and stable audio output, making it an ideal choice for efficient communication and broadcasting.

  • Page 9: Install Guide

    For users who do not have POE equipment, the traditional power adaptor should be used. If the device is connected to both POE switch and external power adapter, A212 will get power supply from power adaptor in priority, and change to external power adapter once the power adaptor supply fails.

  • Page 10: Led Status

    once within 5 seconds, the toot sound will stop automatically reporting IP In the standby mode, long-press the Reset button for 3 seconds and the beep will last for 5 seconds. Within 5 seconds, press Reset button three times quickly to switch to the network mode. If there is no IP at present, switch to the default static IP Switch network (192.168.1.128).

  • Page 11: User Guide

    User Guide Interface Description On the back of the device, there is a row of terminal blocks for connecting the power supply, indoor switches, etc., the connection is as follows: picture 1- Interface Table 3 - Interface Description Ethernet interface: standard RJ45 interface, 10/100M adaptive, support POE powered, it is recommended to use CAT5 or CAT5E ①...

  • Page 12: Installation Instructions

    Device IP Address Method one： 1. Go to the official website of Fanvil [Support] >> [ Download Center] >>[Tools]>> [IPScanner] module, click and download the DeviceManager, 2. Open the IP scan tool, the tool supports LAN scan and cross network segment scan.
  • Page 13 Method two: After the device boots up (about 30s), in standby mode, press and hold the Call button (the key with the serial number 6 in the 6.1 panel Overview) for 3s, release the key immediately after the speaker beeps, and then press the Reset button quickly within 5s (the same key as the above long press), and the device starts to broadcast IP.

  • Page 14: Web Configuration

    WEB Configuration When the device and your computer are successfully connected to the network, enter the IP address of the device on the browser as http://xxx.xxx.xxx.xxx/ and you can see the login interface of the web page management. Picture 2 - WEB Login The username and password should be correct to log in to the web page.

  • Page 15: Volume Setting

    Picture 3 - SIP Line Configuration Volume Setting Set the volume (if the speaker or microphone is not connected, you can skip it) [Settings] >> [Media Settings] >> [Media Settings], as shown below, click [Apply]. Speakerphone Volume: Set the speaker output volume. Handfree Mic Gain: Microphone volume level.

  • Page 16: Basic Function

    Basic Function Making Calls After setting the function key to Memory key and setting the number, press the function key to immediately call out the set number, as shown below: Picture 5- Function Setting See detailed configuration instructions 9.29 Function Key Answering Calls After setting up the automatic answer and setting up the automatic answer time, it will hear the ringing bell within the set time and automatically answer the call after timeout.
  • Page 17 Picture 6 - WEB line enable auto answer SIP P2P auto answering： Enter [Line]>>[Basic settings],Enable auto answer and set auto answer time and click submit. Picture 7- Enable auto answer for IP calls Auto Answer Timeout（0~120）  The range can be set to 0~120s, and the call will be answered automatically when the timeout is set.

  • Page 18: Call Waiting

    Call Waiting Enable call waiting: new calls can be accepted during a call.  Disable call waiting: new calls will be automatically rejected and a busy signal will be  prompted Enable call waiting tone: when you receive a new call on the line, the device will beep. ...

  • Page 19: Advance Function

    Advance Function Intercom The equipment can answer intercom calls automatically. Picture 10 - WEB Intercom Table 5- Intercom Parameters Description When the intercom system is enabled, the device will accept the SIP header call-info of the Call request Enable Intercom Command automatic call If the option is enabled, device will answer the intercom call Enable Intercom Barge...
  • Page 20 SIP signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address without involving SIP signaling. You can specify up to 10 multicast listening addresses. Picture 11 - MCAST Table 6- MCAST Parameters Description Priority Defines the priority in the current call, with 1 being the highest priority and 10 being the lowest.

  • Page 21: Hotspot

    Press the DSSKey of Multicast Key which you set.  Receive end will receive multicast call and play multicast automatically.  MCAST Dynamic： Description: send multicast configuration information through SIP notify signaling. After receiving the message, the device configures it to the system for multicast monitoring or cancels multicast monitoring in the system.
  • Page 22 As a SIP hotspot client, there is no need to set up a SIP account, which is automatically acquired and configured when the device is enabled. Just change the mode to "client" and the other options are set in the same way as the hotspot. Picture 12 - SIP hotspot The device is the hotspot server, and the default extension is 0.

  • Page 23: Web Configurations

    Web Configurations Web Page Authentication Users can log into the device's web page to manage user device information and operate the device. Users must provide the correct user name and password to log in. If the password is entered incorrectly three times, it will be locked and can be entered again after 5 minutes. The details are as follows: If an IP is logged in more than the specified number of times with a different user name, it ...

  • Page 24: System >> Account

    System >> Account Picture 13- WEB Account On this page the user can change the password for the login page. Users with administrator rights can also add or delete users, manage users, and set permissions and passwords for new users System >>...

  • Page 25: System >> Upgrade

    Export Configurations  Right click to select target save as, that is, to download the device's configuration file, suffix “.txt”. (note: profile export requires administrator privileges) Import Configurations  Import the configuration file of Settings. The device will restart automatically after successful import, and the configuration will take effect after restart Clear Configurations ...
  • Page 26 Click select, select the version and then click upgrade. Upgrade the ringtone, support wav and MP3 format. Firmware Upgrade： Web page： Login phone web page, go to [System] >> [Upgrade].  Picture 16 - Web page firmware upgrade Table 8- Firmware upgrade Parameter Description Upgrade server...

  • Page 27: System >> Auto Provision

    information the server side, the TXT and version information will be displayed under the new version description information. The file requested from the server is a TXT file called vendor_model_hw10.txt.Hw followed  by the hardware version number, it will be written as hw10 if no difference on hardware. All Spaces in the filename are replaced by underline.
  • Page 28 Picture 17- Auto provision settings Fanvil devices support SIP PnP, DHCP Options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP、 TFTP、 HTTP、 HTTPS...
  • Page 29 If this is blank the phone will use anonymous Authentication Password for configuration server. Used for FTP/HTTP/HTTPS. Password Configuration File Encryption key for the configuration file Encryption Key General Configuration File Encryption key for common configuration file Encryption Key Download Fail Check The default value is 5.

  • Page 30: System >> Tools

    Static Provisioning Server Set FTP/TFTP/HTTP server IP address for auto update. The address Server Address can be an IP address or Domain name with subdirectory. The configuration file name. If it is empty, phone will request the Configuration File common file and device file which is named as its MAC address. Name The file name could be a common name, $mac.cfg, $input.cfg.

  • Page 31: System>>Reboot

    Syslog: When enabled, set the Syslog software address, and log information of the device will be recorded in the Syslog software during operation. If there is any problem, log information can be analyzed by Fanvil technical support. System>>Reboot Network >> Basic This page allows users to configure network connection types and parameters.
  • Page 32 Picture 19 - Network Basic Setting Table 10 - Network Basic Setting Field Name Explanation Net Type IPv4, IPv6, IPv4 and IPv6 three modes IPv4 Network Status The current IP address of the equipment Subnet The current Subnet Mask mask Default The current Gateway IP address gateway...

  • Page 33: Network >> Service Port

    Configured Primary DNS Enter the server address of the Primary DNS. Server Secondary Enter the server address of the Secondary DNS. DNS Server attention： 1）After setting the parameters, click【Apply】to take effect. 2） If you change the IP address, the webpage will no longer responds, please enter the new IP address in web browser to access the device.

  • Page 34: Network>>Vpn

    Parameter Description Web server type Restart after setting takes effect. Optional web login as HTTP/HTTPS Web login timeout The default is 15 minutes, the timeout will automatically log out of the login page, and you need to log in again Web page automatic No need to enter the user name and password after the timeout, login...
  • Page 35 For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration. The device supports two VPN modes, Layer 2 Transportation Protocol (L2TP) and OpenVPN. The VPN connection must be configured and started (or stopped) from the device web portal. L2TP ...

  • Page 36: Network >> Advanced

    Same as L2TP connection, the connection will be established every time when system rebooted until user disable it manually. 9.12 Network >> Advanced Picture 22 - Network Setting Network advanced Settings are typically configured by IT administrators to improve the quality of device service.

  • Page 37: Line>> Sip

    WAN port virtual Wan WAN port virtual Wan WAN port Settings LAN port virtual LAN LAN port virtual LAN port Settings 802.1X Enable 802.1X Enable or disable 802.1X Username Confirm Username Password Confirm Password CA Certificate CA certificate. Device Certificate device certificate.
  • Page 39 Picture 23- SIP Table 13 - SIP Parameters Description Register Settings Line Status Display the current line status at page loading. To get the up to date line status, user has to refresh the page manually. Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port, default is 5060 Authentication User...
  • Page 40 Enable Auto Answering Enable auto-answering, the incoming calls will be answered automatically after the delay time Auto Answering Delay Set the delay for incoming call before the system automatically answered it Call Forward Enable unconditional call forward, all incoming calls will be forwarded Unconditional to the number specified in the next field Call Forward Number for...
  • Page 41 Enable Missed Call Log If enabled, the phone will save missed calls into the call history record. DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’ Enable DND Enable Do-not-disturb, any incoming call to this line will be rejected automatically...
  • Page 42 IP address, not the address in via field. Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Whether to add quote in display name, i.e. “Fanvil” vs Fanvil...

  • Page 43: Line >> Sip Hotspot

    Name Enable GRUU Support Globally Routable User-Agent URI (GRUU) Sync Clock Time Time Sycn with server Caller ID Header Set the Caller ID Header Use 182 Response for Set the device to use 182 response code at call waiting response Call waiting Response Single Codec If setting enabled, the device will use single codec in response to an...
  • Page 44 Picture 24- Basic Settings Picture 25 - Line Basic Setting Table 14- Line Basic Setting Parameters Description STUN Settings Server Address Set the STUN server address Server Port Set the STUN server port, default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened.

  • Page 45: Line>>Action Plan

    DTMF SIP INFO Set SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ and ‘11’ Mode 9.16 Line>>Action Plan When calling to a phone, the bounded IP camera synchronously transmits video to the opposite phone (video support). Log in to the device web, visit [Line] >[Action Plan], and configure action plan rules. Picture 26 - Action Plan Table 15 - Action Plan Parameters...

  • Page 46: Settings >> Features

    Line The selected rule corresponds to the matching SIP line The behavior of the corresponding configuration rule is handled Both: trigger both incoming and outgoing calls at the same time; Direction Outgoing call: Triggered when outbound calling: Incoming call: triggered when inbound call; MCAST Set MCAST Codec Codec...
  • Page 47 Auto HangUp Tone Enable auto hang up tone to play tone after peer hangs up When enabled, the phone is muted, there is no ringing when calls, you Enable Silent Mode can use the volume keys and mute key to unmute. Disable Mute for Ring When it is enabled, you can not mute the phone.

  • Page 48: Settings >> Noise Reducation

    Enable Holding Tone When turned on, a tone plays when the call is held Enable Call Waiting Tone When turned on, a tone plays when call waiting Play Dialing DTMF Tone Play DTMF tone on the device when user pressed a phone digits at dialing, default enabled.

  • Page 49: Settings >> Media Settings

    9.19 Settings >> Media Settings Picture 28- Media Settings Table 17- Media Settings Parameters Description Codecs Settings Select the enabled and disabled voice codecs codec:G.711A/U,G.722,G.723,G.729AB,G.726-32, ILBC, Opus Noise Reduction Select the noise reduction level, configure it as intelligent noise reduction, it can effectively isolate noise. Audio Settings...

  • Page 50: Settings>>Camera Settings

    Default Ring Type Set the default ring type. If the caller ID of an incoming call was not configured with specific ring type, the default ring will be used. Speakerphone Volume Set the speakerphone volume, the value must be 1~9 Speakerphone Ring Volume Set the ring volume in the speakerphone, the value must be 0~9 Speakerphone...
  • Page 51 Picture 29- Camera Settings Table 18- Camera Settings Parameters Description Connection mode setting Camera Status Set the connection mode of the camera, only external cameras are Connect Mode supported IP Camera Add Name Set the camera name Username The username that is authenticated when accessing the URL Password The password that is authenticated when accessing the URL Ip Camera Brand...

  • Page 52: Settings >> Mcast

    9.21 Settings >> MCAST It is easy and convenient to use multicast function to send notice to each member of the multicast via setting the multicast key on the device and sending multicast RTP stream to pre-configured multicast address. By configuring monitoring multicast address on the device, monitor and play the RTP stream which sent by the multicast address.
  • Page 53 Picture 31 - Time/Date Table 20- Time/Date Time/Date Explanation Field Name Network Time Server Settings Time Synchronized via SNTP Enable time-sync through SNTP protocol Time Synchronized via DHCP Enable time-sync through DHCP protocol Primary Time Server Set primary time server address Set secondary time server address, when primary server is not Secondary Time Server reachable, the device will try to connect to secondary time server to...

  • Page 54: Settings>>Time Plan

    Week End The DST end week Weekday End The DST end weekday Hour End The DST end hour Manual Time Settings To set the time manually, you need to disable the SNTP service first, and you need to fill in and submit each item of year, month, day, hour and minute in the figure above to make the manual settings successful.

  • Page 55: Settings >> Tone

    Name Enter a custom name Type Timed reboot, Timed upgrade, Timed echo test, Timed play audio ,Timed config Audio Path Support on-premises Local: Select the locally uploaded audio file Play mode When the type is selected as Play Audio, it supports setting to loop playback or play it once Play Type Local: The device plays audio...

  • Page 56: Call List >> Call List

    Picture 33- Tone 9.26 Call list >> Call List Restricted Incoming Calls  It same as blacklist. By adding a number into the blacklist, user will no longer receive phone call from that number and it will be rejected automatically by the device until user delete it from the blacklist.

  • Page 57: Function Key

    Picture 34- Webpage Dial 9.28 Function Key Picture 35- Function Key Table 22- Function Key Parameters Description...
  • Page 58 Function key settings memory Speed Dial: The user can directly dial the set number. This feature is convenient for customers to dial frequent numbers. Intercom: This feature allows the operator or secretary to quickly connect to the phone, widely used in office environments Key event The user can select a function key as a shortcut to trigger an event for example: None /Handfree...
  • Page 59 call Volume up: set as volume up button, when there is a call, press the Call button to increase the volume Volume down: set as volume up button, when there is a call, press the Call button to decrease the volume Dsskey1：...
  • Page 60 Picture 36 - Memory Key Table 23- Memory Key Type number line Subtype usage Fill in the Speed Using the speed dial mode, press the button The line Dial to quickly dial the set number. account or correspon Using the intercom mode, when the SIP memory ding to the phone at the opposite end supports the...

  • Page 61: Security >> Web Filter

    Picture 37- Multicast Table 24- Web Multicast Type Number Subtype G.711A Set the host IP address and port number, they must G.711U be separated by a colon (The IP address range is G.729AB Multicast 224.0.0.0 to 239.255.255.255, and the port number iLBC is preferably set between 1024 and 65535) opus...

  • Page 62: Security >> Trust Certificates

    Picture 39- WEB filter Add and delete the allowed IP network segments; configure the start IP address in the start IP, configure the end IP address in the end IP, and then click [Add] to add successfully. You can set a large network segment or add it into several network segments.

  • Page 63: Security >> Device Certificates

    Picture 40 - Trust Certificates 9.31 Security >> Device Certificates Select the default certificate or the custom certificate as the device certificate. You can upload and delete uploaded certificates. Picture 41- Device Certificates...

  • Page 64: Security >> Firewall

    9.32 Security >> Firewall Picture 42 - Firewall Through this page, you can set whether to enable the input and output firewalls, and at the same time, you can set the input and output rules of the firewall. Use these settings to prevent malicious network access, or restrict internal users from accessing some resources of the external network, and improve safety.

  • Page 65: Device Log

    all addresses 0.0.0.0; it can also be a network address similar to *.*.*.0, such as 192.168.1.0. The destination address can be a specific IP address or all Dst Mask addresses 0.0.0.0; it can also be a network address similar to *.*.*.0, such as 192.168.1.0.

  • Page 66: Security Settings

    The message format is ： Input & Tamper Server Address Alarm_Info: Description=A212;SIP User=;Mac=0c:38:3e:3a:06:65;IP=; port=Input . Input settings Input Detect Enable or disable Input Detect When choosing the low level trigger (closed trigger), detect the input port (low level) closed trigger.
  • Page 67 By state: Reset the output port status when device’s call state changes. Enable or disable trigger by URI. User can send commands from remote device or server to A212 series Trigger by URI device, if the command is correct, then device will trigger corresponding output port.
  • Page 68 Trigger SMS Input trigger message for trigger by SMS mode. Reset SMS Input reset message for trigger by SMS mode. Select the input port, when the input port meets the trigger condition, Trigger by Input the output port will be triggered (The Port level time change, By < Output Duration >...

  • Page 69: Trouble Shooting

    [Stop] button on the webpage after completion. Network packets during the device are saved in a file. Users can analyze the packet or send it to the Fanvil Technical Support mailbox.

  • Page 70: Get Device Log

    If all configurations are correct, contact your service provider for support, or follow the instructions in "10.4 Network Data Capture" to obtain a registered network packet and send it to the Fanvil Support Email to help analyze the issue.