Cassida 9900R V2 User Manual

Mixed currency counter & sorter

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9900R V2

moving money forward

USER MANUAL

CASSIDA 9900R V2 MIXED CURRENCY COUNTER & SORTER

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Troubleshooting

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Page 1 9900R V2 moving money forward USER MANUAL CASSIDA 9900R V2 MIXED CURRENCY COUNTER & SORTER...
Page 2 While every effort has been made to include all features into this user manual, specifications stated may not reflect all the features of the later software versions. If you have questions about your Cassida 9900R V2 and its operation, please contact technical support at www.CassidaUSA.com/support CHOKING HAZARD.
Page 3: Important Safety Notes
• Take the unit to a qualified technician when service or repair is required. Do not try to replace any parts yourself, unless assisted by a Cassida Technical Service Center. Supplied spare parts are intended for use by qualified personnel only.
Page 4: Table Of Contents
Table of Contents: About the Cassida 9900R V2 ____________________________________________________________ 4 1.2 Box Contents ____________________________________________________________________________ 4 1.3 Specifications ____________________________________________________________________________ 5 1.4 Front & Side View ________________________________________________________________________ 6 1.5 Rear View ________________________________________________________________________________ 7 1.6 Control Panel and Touch Screen __________________________________________________________ 8 2.1 Powering Up ____________________________________________________________________________ 9 2.2 Loading the Hopper _____________________________________________________________________ 9...
Page 5 5.4 Chain Note Detection ___________________________________________________________________ 24 5.5 Contact Image Sensor __________________________________________________________________ 24 6.1 Maintenance ___________________________________________________________________________ 24 6.2 Feed Gap Adjustment ___________________________________________________________________28 6.3 Calibration Procedure ___________________________________________________________________ 29 6.4 Troubleshooting ________________________________________________________________________ 31 6.5 Warranty _______________________________________________________________________________35 6.6 Contact Information _____________________________________________________________________35 Cassida 9900R V2 Mixed Currency Counter & Sorter...
Page 6: About The Cassida 9900R V2
Thank you for choosing the Cassida 9900R V2 Mixed Currency Counter & Sorter. The Cassida 9900R V2 is a 2-pocket bill counter, reader and sorter. It has a convenient touch control panel and display which offers best-in-class user experience with high level of performance.
Page 7: Specifications
Ambient temperature 32° F - 104° F (0° - 40°C) Operating humidity 40% - 90% Size 12’’ x 1 1.5’’ x 13.4’’ (305mm x 290mm x 340mm) Weight 21.6 lbs (9.8 kg) Cassida 9900R V2 Mixed Currency Counter & Sorter...
Page 8: Front & Side View
1.4 Front & Side View Bill Guides Hopper/Start Sensor Hopper Control Panel TFT Touch Screen Reject Pocket Stacker Stacker Sensor Built-in Printer...
Page 9: Rear View
10. Feed Gap Adjustment Knob 1 1. Back Door Handle 12. Back Drawer Handle 13. External Display Port 14. USB Ports 15. Printer Port (RS-232) 16. PC Port 17. Power Switch 18. Fuse 19. Power Outlet Cassida 9900R V2 Mixed Currency Counter & Sorter...
Page 10: Control Panel And Touch Screen
1.6 Control Panel and Touch Screen MODE 81,500 CURRENCY Auto Complete BATCH SPEED 1000 CF DETECT REJECT MENU REPORT CLEAR 12 Aug 2022 17:32 FUNCTION Start/Stop Buttons Start or Stop the count or validate/confirm settings MODE Button Shows selected mode and enters mode menu CURRENCY Button Shows selected currency and enters currency menu BATCH Button...
Page 11: Getting Started
In order to avoid jams and ensure proper operating speed of the machine, it is important to correctly load the hopper. Cassida recommends to not use more that 500 bills at a time and change to manual mode until the technique of loading bills is mastered. Follow the 3-step loading technique below to ensure smooth bill feeding.
Page 12 2. Load the Stack Make sure the bill stack is square, as shown in the diagrams below. Cassida recommends that no more than 500 bills at a time be loaded into the machine. Correct Incorrect 3. Feed the Bills See diagrams below for proper bill feeding.
Page 13: Carrying The Unit
START button must be pressed each time. To go back to AUTO mode press “RUN” button again on the touch screen, when “AUTO” is displayed, the unit is back to its default mode. Cassida 9900R V2 Mixed Currency Counter & Sorter...
Page 14: Mix Mode
3.2 Mix Mode After turning the machine on for the first time it will default to Mix mode, and “Mix” is displayed on the home screen. Mix mode is used to count a stack of mixed denominations. To count mixed bills, follow the procedure described in 2.2 LOADING THE HOPPER.
Page 15: Sort Mode
When in Sort “Auto” mode, “Auto” will be displayed on the “SORT” button on the home screen next to the “MODE” button. Pressing this “SORT” button will return the user to the Sort sub- menu screen. Cassida 9900R V2 Mixed Currency Counter & Sorter Cassida 8800R Mixed Currency Counter & Sorter...
Page 16 There is also an option to sort by one particular or multiple denominations by making the necessary selection in the Sort mode sub-menu. If one denomination is selected in Sort mode, it will be displayed on the “SORT” button on the home screen next to the “MODE” button. With this option selected, only the chosen denomination will be counted, and bills of different denominations will be sorted out and directed into the reject pocket.
Page 17: Vbatch Mode
An additional screen will pop up showing the number in the “VBATCH AMOUNT” box. Press “CLEAR” button to reset the batch amount to 0 and then press “OK” button. The unit will return to the Mix mode. Cassida 9900R V2 Mixed Currency Counter & Sorter Cassida 8800R Mixed Currency Counter & Sorter...
Page 19: Dsort Mode
Face mode allows the user to sort bills based on whether they are loaded into the 9900R V2 face up or face down. The first bill in the hopper determines the sorting and counting orientation. If the first bill through the machine is facing up, the machine will count all bills facing up and sort out all the bills facing down by directing them into the reject pocket.
Page 20: Orientation Mode
3.7 Orientation Mode This mode is available by pressing the “MODE” button on the touch screen and choosing “Orient” in the mode sub-menu screen. Orientation mode allows the user to count and sort bills by one of the 4 orientations. The first bill in the hopper determines the counting orientation.
Page 21: Add Function
An additional screen will pop up showing the number in the “BATCH AMOUNT” box. Press “CLEAR” button to reset the batch amount to 0 and then press “OK” button. “Off“ will be displayed on the home screen. Cassida 8800R Mixed Currency Counter & Sorter Cassida 9900R V2 Mixed Currency Counter & Sorter...
Page 22: Add+Batch Function
3.11 Add + Batch Function This function batches the desired quantity of bills and monitors the running total at the same time. To activate this function, press the ADD and BATCH button. When the ADD and BATCH functions are activated “On” will be displayed under the “ADD” button and batch size under the “BATCH” button on the home screen To exit the ADD+BATCH follow the function exit instructions described in sections 3.9 Add Function and 3.10 Batch Function.
Page 23: Speed Function
There is an option to connect external printer. The 9900R has a printer port in the back of the machine (RS232 Port), refer to section 1.5 VIEWS OF THE CASSIDA 9900R V2 to see the port location. If external printer is connected printing setting must be changed from the “INTERNAL” to “EXTERNAL” in the menu under PRINTING sub-menu.
Page 24: Menu
4.4 Menu The Menu can be accessed by pressing the MENU button. To navigate and choose desired settings in sub- menu touch needed button on the touchscreen. Sub-Menu Description DATA & TIME Sets the date and time displayed on the home screen and printed reports OLD USA Accept/reject non-circulation (small portrait) bills PRINTING...
Page 25: Detection Features
5.3 Double Note Detection Bills may stick to each other due to excessive dirt, folding or various other reasons. The Cassida 9900R V2 uses infrared light-based technology to determine whether two bills are stuck together, if yes, these bills are directed to the reject pocket. This feature is activated automatically in all modes.
Page 26: Chain Note Detection
5.4 Chain Note Detection The Cassida 9900R V2 utilizes a self-checking system and directs bills to the reject pocket in cases several notes pass through the counting mechanism at once. This feature is activated in all modes. 5.5 Contact Image Sensor The Cassida 9900R V2 utilizes dual Contact Image Sensor, (CIS), to recognize the value and SN of the bill.
Page 27 For best results, it is recommended to use an air duster and a soft bristle brush to remove any dust or debris from the interior of the unit. Dirty sensors can affect the Cassida 9900R V2’s performance and cause genuine bills to be rejected. It is suggested that the user performs weekly maintenance on the unit to maintain top performance.
Page 28 Hopper Sensor Reject Pocket Sensors Stacker Sensor...
Page 29 Position Sensors CIS Sensors MG Sensors UV Sensors Side A Side B Cassida 8800R Mixed Currency Counter & Sorter Cassida 9900R V2 Mixed Currency Counter & Sorter...
Page 30: Feed Gap Adjustment
6.2 Feed Gap Adjustment Feed gap adjustment of the unit is always performed before shipment. However, feed gap adjustments may be required periodically. The rubber components in the feed mechanism will wear over time, causing the feed gap to get larger. This can lead to Double or Half Note errors. On the other hand, if the feed gap is adjusted too tight, this can lead to Chain errors or bill jamming.
Page 31: Calibration Procedure
2. Use the control panel to navigate by pressing “MENU” then select “SERVICE” buttons. When prompted, enter the password “6666”, followed by selecting “CALIBRATION.” 3. Rotate the 9900R V2 to the back. 4. Open the back door to get access to CIS sensors. Put provided laminated calibration card between the two sensors.
Page 32 5. Carefully proceed to close the back door with the calibration card inside the machine. 6. Turn the machine around and press the “START” button to start the calibration process. 7. Calibration will begin and the calibration screen will display a message “In Progress”. 8.
Page 33: Troubleshooting
(MG), section 6.2 Feed Gap Adjustment). ultraviolet (UV) or infrared (IR) 3. Sensors are clean (ref. section features. 6.1 Maintenance). SIZE SUSPECT The size of the bill is out of range. Cassida 9900R V2 Mixed Currency Counter & Sorter...
Page 34: Error Message
Error Message Cause Solution Hopper sensor reading out of HOPPER Remove bills or foreign objects from the range. SENSOR ERROR hopper. Clean Hopper sensor (ref. section The foreign object covering the 6.1 Maintenance). hopper sensor. Stacker sensor reading out of STACKER Remove bills or foreign objects from the range.
Page 35 See section 6.1 Maintenance for location of sensors. Ensure back door is closed. Back door not securely closed or BACK DOOR Press start to continue. there is a foreign object covering OPEN the sensor. Cassida 9900R V2 Mixed Currency Counter & Sorter...
Page 36 Other possible errors: Error Message Cause Solution Insure the power cord is properly con- UNIT DOES NOT TURN Power cord is not properly con- nected. nected. Replace the fuse at the back of the ma- Issue with the fuse. chine. If issue persist contact tech support. Check the selected mode.
Page 37: Warranty
To activate your warranty in the US, please register your product online by visiting www.CassidaUSA.com/warranty-registration The 9900R V2 is warrantied for a period of three years from the date of purchase. In most cases a unit malfunction can easily be resolved by cleaning the unit. Please refer to section 6.1 Maintenance for guidelines.
Page 38 Designed by Cassida Corporation, USA Made in China ©2024 Cassida Corporation. All rights reserved. Specifications subject to change without notice. Cassida is a registered trademark of Cassida Corporation. FN 9900R V2 REV 0824...

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