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SPA OWNER'S MANUAL
IMPORTANT SAFETY INSTRUCTIONS
READ & FOLLOW ALL INSTRUCTIONS
SAVE THESE INSTRUCTIONS
To view or print this document in French, please visit:
http://www.wellnessshop.ca
OM-WELLNESS SPAS - 25G

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  • Page 1 SPA OWNER’S MANUAL IMPORTANT SAFETY INSTRUCTIONS READ & FOLLOW ALL INSTRUCTIONS SAVE THESE INSTRUCTIONS To view or print this document in French, please visit: http://www.wellnessshop.ca OM-WELLNESS SPAS - 25G...
  • Page 2: Table Of Contents

    INDEX Table of Contents BRAND CONFIGURATION TABLE ................................3 SAFETY SIGN ......................................4 ATTENTION: SPA OWNER ..................................4 CONDITIONS OF WARRANTY AND CONSUMER OBLIGATIONS ......................5 YOUR PERSONAL SPA DATA ................................... 6 IMPORTANT SAFETY INSTRUCTIONS ..............................7 READ AND FOLLOW ALL INSTRUCTIONS ............................... 8 SAVE THESE INSTRUCTIONS ...................................
  • Page 3: Brand Configuration Table

    May you have as much pleasure and enjoyment using your new spa, as we had making it for you. We understand there are many choices in the marketplace when you are considering adding a spa to your home, so thank you for choosing a spa by Hydropool Inc. Enjoy! Wellness Shop Spas 2025 Owner’s Manual...
  • Page 4: Safety Sign

    SAFETY SIGN Important Notice: Safety Sign Enclosed with this Owner’s Manual is a Safety Sign. This sign must be permanently installed in a location that is visible to all spa users. It is the spa owner’s responsibility to remind all users about safe spa use, particularly occasional users of the spa, who may not be aware of the various health and safety issues.
  • Page 5: Conditions Of Warranty And Consumer Obligations

    6) Maintain the water’s chemical balance and clean/replace the system’s cartridge filter(s) as instructed by the dealer and/or Hydropool Inc. 7) Drain and refill the spa on a regular basis as instructed by the dealer and/or Hydropool Inc. 8) Winterize and store the spa and its’ components in accordance with the manufacturer’s printed instructions.
  • Page 6: Your Personal Spa Data

    YOUR PERSONAL SPA DATA Before you begin the installation of your new spa, please take a few minutes to fill out the details of your spa. This information will become invaluable later should you have a question for your dealer or should you need to make a warranty claim.
  • Page 7: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS Warnings DANGER: Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times. DANGER: Risk of Injury. The suction fittings in this spa are sized to match the specific water flow created by the pump.
  • Page 8: Read And Follow All Instructions

    READ AND FOLLOW ALL INSTRUCTIONS When using this equipment, basic safety precautions should always be followed. Including the following: a) A green coloured terminal or a terminal marked G, GR, Ground, Grounding, or the international grounding symbol is located inside the supply terminal box or compartment. To reduce the risk of electric shock, this terminal must be connected to the grounding means provided in the electric supply service panel with a continuous copper wire equivalent in size to the circuit conductors supplying this equipment.
  • Page 9: Installation Instructions

    INSTALLATION INSTRUCTIONS Remember, your new spa is a powerful piece of electrical and plumbing equipment. You owe it to yourself, your family, and your friends to install it correctly and safely. Before attempting to hook-up or use your spa, please read the following instructions. ATTENTION: This spa is intended for outdoor use;...
  • Page 10: Spa Support

    Spa Support Whatever the support is, it must be: a) A continuous, level surface, above grade, capable of handling 80 lbs. per sq. ft. that will not be compromised by changes in the water table or water sitting in the area. b) Such that the weight of the spa, water and bathers is not supported by the spa lip.
  • Page 11: Electrical Connection General Information

    ELECTRICAL CONNECTION GENERAL INFORMATION A. Supply Cable Entry into Spa Equipment Area  You may enter the spa cavity at any other point around spa provided you have reviewed the location and determined there is no interference. You may also decide to enter at an adjoining wall (depending on the positioning of the spa) and route a conduit along the spa kicker.
  • Page 12: North American (60Hz) Models

    NORTH AMERICAN (60HZ) MODELS Please note the following important information: When using this electrical equipment, basic safety instructions should be followed, including the following: Read and Follow ALL Directions 1) Electrical installation must be carried out by a qualified electrician strictly in accordance with local governing codes.
  • Page 13: 240 Volt Supply Connection

    240 VOLT SUPPLY CONNECTION IN.YE SPA PACK Power Requirements 240VAC, 60Hz, Class A GFCI-protected service 4 wires (Hot-Line 1, Hot-Line 2, Neutral, Ground) For current requirements & breaker rating see nameplate on spa. Power Up Screen Each time the system powers up, a series of numbers is displayed. After the start-up sequence of numbers, the system will enter Priming Mode.
  • Page 14 Spas 2025 Owner’s Manual DOC: OM-WELLNESS SHOP-25G Wellness Shop...
  • Page 15 Wire Size and Over Current Protection (Canada/US) Amp rating of spa Supply Wire type and size Over Current More than 60C copper, AWG 75C copper, AWG Protection (amps) Note: If your GFCI trips immediately on start-up or during the opening use of the spa, DO NOT USE THE SPA and take precautions to ensure that no one uses the spa, while you contact your dealer/electrician.
  • Page 16: Start-Up

    START-UP How Your Spa Works Circulating, Heating and Filtering Low speed of a 2-speed pump. Immersion titanium heating element in every hot tub. Filter System Single cartridge system that is accessible from inside the spa. Hydrotherapy A 2-speed jet pump provides a gentle, low-speed therapy or intense, high-speed therapy. The jets have directional nozzles, multiple directional nozzles, fixed nozzles, or rotating nozzles.
  • Page 17: Filling Your Spa

    Filling Your Spa Okay, your new spa has been connected to the power and you have a basic understanding of how the equipment works and what the jets can do for you. We know you are anxious to fill the spa and get it started, but please read this section carefully before you fill your spa.
  • Page 18: K1000 Control Panel User Guide

    K1000 CONTROL PANEL USER GUIDE INITIAL START-UP Before applying voltage to power-up your hot tub, it is very important that you understand the sequence of events that occur when the system is activated in order that the pump(s) can be primed efficiently and damage to the system can be avoided.
  • Page 19 TEMPERATURE CONTROL FUNCTIONALITY AND ADJUSTMENT After you exit the programming mode your hot tub will automatically heat to the factory preset default temperature of 38°C (100°F). The temperature shown in white on the screen is the current water temperature. Use the UP and DOWN icon to set the desired temperature.
  • Page 20 WELLNESS SHOP SERIES CONTROL SYSTEMS KEYPAD FUNCTIONS AND DISPLAY ICONS PUMP 1 INVERT FUNCTION DISPLAY FUNCTION PUMP 2 SETTINGS FUNCTION NIGHT FUNCTION CONTRAST LIGHT QUICK SLEEP FUNCTION START / STOP MODE TEMP TEMP DOWN Spas 2025 Owner’s Manual DOC: OM-WELLNESS SHOP-25G Wellness Shop...
  • Page 21 PUMP 1 FUNCTION Press this pad to activate the pump.  1st press – low speed (icon rotates slow)  2nd press – high speed (icon rotates fast)  3rd press – turns the pump off. PUMP AUTOMATIC TIME-OUT Low and High speed – 15 minutes PUMP 2 FUNCTION Press this pad to activate the pump.
  • Page 22: Water Care

    WATER CARE The Water Care section will help you set up your ideal filtration and heating settings. Choose from Away, Beginner, Energy Savings, Super Energy Savings and Weekender, depending on your needs. Use the Light key to choose your setting. A checkmark will appear on the selected icon to confirm. In Energy Savings mode, the set point will be reduced by 20 F (11°C), which means that the heating system will not be engaged unless the temperature falls to 20...
  • Page 23: Modifying Schedules

    MODIFYING SCHEDULES To see and/or modify the Water Care category, use the Settings icon to open the selected Water Care menu. Scroll through the menu to choose a schedule to modify (choice of economy and filtration schedules). You have several possibilities for the schedule (Mon-Fri, weekend, every day, or single days). The schedules will be repeated every week.
  • Page 24: Maintenance Reminders

    MAINTENANCE REMINDERS The K1000 keypad will remind you of maintenance required on your spa, like rinsing or cleaning the filter. Each task has its own duration, based on normal use. The Maintenance Reminders menu allows you to verify the time left before maintenance is required, as well as to reset the time once a task is completed.
  • Page 25: Keypad Settings

    KEYPAD SETTINGS In this section you can change the temperature unit and language. Use the arrow keys and move to the setting that you would like to change. Use the Light key to choose and the arrow keys to modify. For the temperature setting you have a choice between Fahrenheit or Celsius.
  • Page 26: Cooling Down

    PURGE CYCLES The purge cycles are programmed to begin at the start of each filter cycle. Pump 2 activates for 1 minute, shuts off and then Pump 1 activates for 1 minute then shuts off. SMART WINTER MODE Smart Winter Mode protects your system from the cold by turning the pumps on several times a day to prevent water from freezing in the pipes.
  • Page 27: Maintenance

    MAINTENANCE To protect the equipment and the bathers using your spa, regular maintenance must be performed. Caring For the Acrylic Surface This beautiful acrylic surface is among the glossiest, high quality surface materials available. It's hard, non- porous surface prevents dirt from accumulating and resists stains better than other plastic materials. With normal use, it is so durable it will retain its beauty with only a minimum of care.
  • Page 28: Spa Hard Cover

    Spa Hard Cover In an uncovered spa, over 90% of the heat loss is from the spa surface. The evaporation also affects the chemical balance and could create humidity problems indoors. Hard covers are engineered for maximum thermal efficiency and appearance. They are hinged in the middle for easier handling, and the zippers allow the tapered Styrofoam inserts to be changed if damaged.
  • Page 29: Filter System

    FILTER SYSTEM General Information You will need to regularly inspect your filter cartridges to ensure they are clean. As your cartridges get dirtier, they could affect:  Heating of the spa water: restricted water flow from a clogged filter can cause error codes to display on the control pad and prevent the spa from heating properly ...
  • Page 30: Draining Your Spa

    DRAINING YOUR SPA Knowing When to Drain Dissolved solids from bather load and ongoing chemical treatment accumulate in your spa water. The early sign of a high level of dissolved solids is unmanageable cloudy water. When in doubt, remember that the best chemical for your spa is fresh water! How to Drain Your Spa 1) Turn down the set point on your spa and allow adequate time for the water to cool down.
  • Page 31 Magic Drain Connections (Outer Cabinet) When Vacuuming Spa Lines: 1) Vacuum at all suctions in the foot well. This could be 2-6 suctions depending on the model. 2) Vacuum at the heater input (union and gate valve), usually on the left of the equipment side of the spa.
  • Page 32: Winterizing Your Spa

    WINTERIZING YOUR SPA Cold climates, where danger of freezing exists, require special care on your part to prevent damage to the spa shell and equipment. If you plan to use your spa during the cold months, be sure your pump is running frequently enough to keep the water moving so that the heater will operate.
  • Page 33: Troubleshooting Your Spa

    TROUBLESHOOTING YOUR SPA Common Problems and How to Solve Them NOTICE: Many problems on start-up can be attributed to mis-wiring and a poor understanding of how the spa operates and its' features. Take the time to read and understand this manual. If you have any questions, contact your dealer. Ground Fault Circuit Interrupter (GFCI) or Residual Current Detector (RCD) Shuts Off on Initial Start-Up Probable cause:...
  • Page 34 Probable cause #2: Circ pump is not running or pumping. Action: Check if valves on circ pump/heater system are open (handle pulled up exposing valve shaft, safety clips should be in place to prevent valve closure). Check if circ pump is plugged in or if circ pump fuse in spa pack is burnt out. Probable cause #3: Spa is not covered when not being used.
  • Page 35 Probable cause #5: Air control is closed. No visible air/water mix. Action: Open air control to increase air/water mix. Probable cause #6: Pump has overheated and tripped internal thermal overload. Action: Wait for pump to cool & listen for "snap" sound as overload resets. Pump should restart. Contact dealer if problem persists.
  • Page 36: Warranty Service

    How to Check a Fuse Note: You should only remove/check a fuse if you feel comfortable doing so. Do not risk personal injury. If in doubt, contact your service technician. Fuses are located within the wiring compartment. Always replace fuses with the same style and amp value as shown on the label inside the wiring compartment! Small Glass Fuses 1) Shut off power to the spa.
  • Page 37 IN.YE Series Spa Packs Wellness Shop Spas 2025 Owner’s Manual DOC: OM-WELLNESS SHOP -25G...
  • Page 38: Water Treatment Guide

    WATER TREATMENT GUIDE HEALTH HAZARD: The water in your spa must be chemically treated and maintained at regular intervals. Bacteria can enter your spa water through the fill source, the bathers, and the environment. It is the responsibility of the spa owner to chemically treat the spa water in accordance with the local standards. Cross contamination between bathers can occur.
  • Page 39 5) Circulate the water for 30 minutes. 6) If you are using Organic Bromine (Bromine Tablets), adjust your dispenser so the bromine residual is 3 to 5 ppm. Lower bromine level may be possible with ozonator. 7) Whenever adjusting spa chemicals, less is better. Add chemicals in small amounts over several days. Does your spa have a Fresh Water Ozone system on it? 1) The Fresh Water Ozone System is very simple to monitor.
  • Page 40: Periodic Maintenance

    Daily Maintenance To keep your spa water sparkling clear and odour free, follow these steps: 1) Spas with adjustable filter cycles should be operated a minimum of 8 hours a day to remove suspended particles that may exist. (4 hours per a 12-hour period) 2) Test pH to maintain a level of 7.2 to 7.6.
  • Page 41: Chemical Safety Tips

    Chemical Safety Tips Read the Directions Carefully 1) Always add chemicals to water, never add water to chemicals. 2) Do not mix chemicals. 3) Store chemicals in a cool dry place - out of reach of children. 4) In case of contact or if chemical is swallowed, follow emergency advice on product label. 5) Do not smoke near chemicals.
  • Page 42: Pure Water System

    PURE WATER SYSTEM HOW IT WORKS This system combines the benefits of both Ozone and UV-C creates hydroxyl radicals to burn off contaminants and dissolved solids within the water to significantly increase the clarity of the spa water. The UV-C rays also breakdown chloramines which are the main cause of respiratory, eye and skin irritation typically associated with chlorine.
  • Page 43 UV-C LAMP REPLACEMENT INSTRUCTIONS Important: It is mandatory that the UV-C lamp is replaced every 12 months to maintain optimum performance. DESCRIPTION SCREW ENCLOSURE COVER ENCLOSURE GASKET BALLAST CONNECTOR UV-C LAMP CONNECTOR UV-C LAMP NOTE: Your UV System unit may look different than shown in the picture DANGER ...
  • Page 44 Common Spa Water Problems PROBLEM POSSIBLE CAUSE SOLUTION CLOUDY WATER a) Contaminant build up a) Shock treatment with a spa shock product b) Suspended dirt and grit b) Add a Brightener, use scum reducer c) pH high c) Add pH reducer, until pH level reads 7.2 - d)Total Alkalinity too high d) Add pH reducer, adjust total alkalinity to 80-150ppm...
  • Page 45 www.wellnessshop.ca Version: 11.20.24 Wellness Shop Spas 2025 Owner’s Manual DOC: OM-WELLNESS SHOP -25G...

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Wellness ws104

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