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Juniper PTX10002-36QDD Hardware Manual
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Juniper PTX10002-36QDD Hardware Manual

Juniper PTX10002-36QDD Hardware Manual

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PTX10002-36QDD Router Hardware
Guide
Published
2024-09-03

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Summary of Contents for Juniper PTX10002-36QDD

  • Page 1 PTX10002-36QDD Router Hardware Guide Published 2024-09-03...
  • Page 2 The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement ("EULA") posted at https:/ /support.juniper.net/support/eula/.
  • Page 3 About This Guide Use this guide to install hardware and perform initial software configuration, routine maintenance, and troubleshooting for the PTX10002-36QDD Router. After you've completed the installation and basic configuration procedures documented in this guide, refer to the Junos OS Evolved documentation...
  • Page 4 C HAPTER Fast Track: Initial Installation Fast Track to Rack Installation and Power | 2 Onboard, Configure, and Monitor the PTX10002-36QDD | 10...
  • Page 5 Connect to Power | 6 Mount the PTX10002-36QDD on a Square Hole Four-Post Rack IN THIS SECTION Mount the Router | 3 You can mount the router on a four-post rack or cabinet by using the rack mount kit shipped with the router by default.
  • Page 6 Mount the Router Place the router on a flat, stable surface. Wrap and fasten one end of the ESD grounding strap around your bare wrist, and connect the other end to a site ESD point. Assemble both the right and left mounting rails. Align the rear mounting rails with the guides on the front mounting rails and gently slide the rear mounting rails into the front mounting rails.
  • Page 7 Ensure that the mounting rails are level by verifying that all screws on one side of the rack align with the screws on the other side. Attach the mounting brackets to the router chassis.
  • Page 8 Align the mounting brackets with the guides on the mounting rails and gently slide the chassis on to the mounting rails until the chassis locks in place. Secure the router to the rack—tighten the thumb screws by using the screwdriver.
  • Page 9 10. Ensure that the router chassis is level by verifying that all the screws on one side of the rack align with the screws on the other side. Connect to Power IN THIS SECTION Install the Power Supply Units | 6 Ground the Router | 7 Connect the Power Cable and Power On the Router | 8 To connect the router to HVAC/HVDC power:...
  • Page 10 4. Using both hands, place the PSU in the PSU slot on the rear panel and slide it in until it is fully seated and the locking lever slides into place. NOTE: If you have a Juniper Care service contract, register any addition, change, or upgrade of hardware components at https:/ /www.juniper.net/customers/support/tools/...
  • Page 11 NOTE: You must install the router in a restricted-access location and ensure that the chassis is always properly grounded. The router has a two-hole protective grounding terminal on the rear panel. Under all circumstances, use this grounding connection to ground the chassis. For HVAC/ HVDC-powered systems, you must also use the grounding wire in the power cord along with the two-hole protective grounding lug connection. This tested system meets or exceeds all applicable EMC regulatory requirements with the two-hole protective grounding terminal.
  • Page 12 7. Verify that the status LED on the PSU is lit green. If the status LED is lit amber, remove power from the PSU and replace the PSU (see "Remove a Power Supply Unit from the PTX10002-36QDD" on page 86). Do not remove the PSU until you have a replacement PSU ready.
  • Page 13 Table 1: What's Next If you want to Then Customize the basic configuration "Perform the Initial Software Configuration for the PTX10002-36QDD" on page 82 Explore the software features supported on Feature Explorer PTX10002-36QDD Configure supported software features on PTX10002-36QDD Documentation...
  • Page 14 C HAPTER Overview PTX10002-36QDD System Overview | 12 PTX10002-36QDD Port Panel | 16 PTX10002-36QDD Management Panel | 19 PTX10002-36QDD Rear Panel | 22 Cooling System and Airflow in a PTX10002-36QDD | 24 PTX10002-36QDD Power System | 27...
  • Page 15 800-Gigabit Ethernet (GbE) ports in a 2-U form factor. With a throughput of 28.8 Tbps, the PTX10002-36QDD is optimally designed for peering, core routing, and infrastructure edge routing roles in cloud provider, service provider, and content provider networks.
  • Page 16 DD800 optical transceivers, multiplying aggregate switch bandwidth while maintaining the port density. QSFP-DD800 transceivers support continuing growth in network bandwidth demand and data-center traffic. • Support for channelization—You can channelize the ports on the PTX10002-36QDD and increase the number of interfaces. ®...
  • Page 17 System Software The PTX10002-36QDD runs Junos OS Evolved, which provides Layer 2 and Layer 3 switching, routing, and security services. Junos OS Evolved runs natively on Linux, giving the OS direct access to all the Linux utilities and operations. Junos OS Evolved has a modular design, which allows for upgrades to be performed on a component-by-component basis without a system reboot.
  • Page 18 Field-replaceable units (FRUs) are components that you can replace at your site. The FRUs in the router are hot-removable and hot-insertable: You can remove and replace them without powering off the router or disrupting the router functions. The following are the FRUs in the PTX10002-36QDD: • Fan modules •...
  • Page 19 PTX10002-36QDD Port Panel The port panel in a PTX10002-36QDD router has 36 high-density ports.The panel also has LEDs that indicate the speed and status of the ports. Lane LEDs Network ports — — Port LEDs — The router operates in the normal power mode when 3000-W power supply units (PSUs) are installed in the router.
  • Page 20 • 2x50 Gbps • 4x25 Gbps • 4x10 Gbps You can channelize the ports to operate in 2x400 Gbps or 8x100 Gbps speed when the router is operating in the normal power mode. Table 3 on page 17 describes the port LEDs. The lane LEDs work in conjunction with the port LEDs. Table 4 on page 18 describes the lane LEDs.
  • Page 21 (Continued) Table 3: Port LEDs State Color Pattern Description Amber On steadily The port has a fault (other than failure of the transceiver installed in it and the port not receiving any signal) and is not functioning normally. Amber Blinking The lane LED is indicating the fault in a lane on the port.
  • Page 22 L0 and L1 4x25 Gbps L0 through L3 4x10 Gbps L0 through L3 PTX10002-36QDD Management Panel The management panel in the router is on the far right side of the front panel, above the port LEDs. SSD 0 LED Reset button —...
  • Page 23 Alarm LED Management port with an RJ-45 connector — — Online LED Console port with an RJ-45 connector — — If you press the Reset button once, the router resets. If you press the Reset button for more than 10 seconds, the router enters the BIOS restore mode.
  • Page 24 Figure 1: LEDs on the Management Port Link activity LED Speed status LED — — Table 8: LEDs on the Management Port State Color Pattern Description Link activity LED Green Blinking The port and the link are active, and there is link activity. Speed status LED Green On steadily...
  • Page 25 Blipping The router is powering — — The router is offline. PTX10002-36QDD Rear Panel The rear panel houses the power supply units (PSUs), fan modules, a BITS port, 10-MHz ports, pulse per second (PPS) ports, and a protective earthing terminal.
  • Page 26 Figure 2: Rear Panel with 2200-W or 3000-W HVAC/HVDC PSUs Protective earthing terminal Fan modules — — BITS port Power supply units — — 10-MHz and PPS ports — Figure 3: Rear Panel with 2200-W or 3000-W DC PSUs Protective earthing terminal Fan modules —...
  • Page 27 Blinking There is an error. Cooling System and Airflow in a PTX10002-36QDD The cooling system in the router consists of three dual-rotor fan modules for the chassis and a single built-in fan in each power supply unit. The router supports front-to-back airflow. We ship the router with 2+1 redundant fan modules preinstalled in the rear panel.
  • Page 28 Captive screw Handle — — Airflow direction label — NOTE: • You must install all the fan modules, and they must be operational for optimal functioning of the router. • Under normal operating conditions, the fan modules operate at a moderate speed. Temperature sensors in the chassis monitor the temperature within the chassis.
  • Page 29 Figure 4: Airflow Through the Router Figure 5: Fan Module Status LED Table 12: Description of the Fan Module Status LED State Color Pattern Description Green On steadily The fan module is working normally.
  • Page 30 There is no power supply to the fan module. PTX10002-36QDD Power System IN THIS SECTION PTX10002-36QDD HVAC/HVDC Power Supply Units | 28 PTX10002-36QDD DC Power Supply Units | 32 The router supports the following power supplies (PSUs): • 2200-W HVAC/HVDC •...
  • Page 31 • HVAC/HVDC and DC PSUs in the same chassis. • 2200-W and 3000-W PSUs in the same chassis PTX10002-36QDD HVAC/HVDC Power Supply Units The router supports 2200-W HVAC/HVDC and 3000-W HVAC/HVDC PSUs. The PSUs automatically detect whether there is HVAC or HVDC input voltage and manage the power accordingly.
  • Page 32 PSU. — — The PSU is in off state. The router operates within the HVAC/HVDC input voltage range listed in Table 14 on page Table 14: PTX10002-36QDD HVAC/HVDC Power Specifications Parameter Minimum Rated Maximum Input voltage—HVAC 180 VAC 200–277 VAC...
  • Page 33 Table 15: PTX10002-36QDD HVAC Power Cord Specifications Locale Cord Set Rating Plug Standards Spare Juniper Model Graphic Number Argentina 16 A, 277 VAC IRAM 2073 Type CBL-JNP-SG4-AR RA/3 Australia and New 16 A, 277 VAC AS/NZS 4417 CBL-JNP-SG4-AU Zealand Brazil...
  • Page 34 (Continued) Table 15: PTX10002-36QDD HVAC Power Cord Specifications Locale Cord Set Rating Plug Standards Spare Juniper Model Graphic Number India 16 A, 277 VAC SANS 164/1 CBL-JNP-SG4-SA Israel 16 A, RA, 277 VAC SI 32/1971 Type CBL-JNP-SG4-IL IL/3G Italy 16 A, 277 VAC...
  • Page 35 (Continued) Table 15: PTX10002-36QDD HVAC Power Cord Specifications Locale Cord Set Rating Plug Standards Spare Juniper Model Graphic Number North America 20 A, 277 V NEMA I7-20P CBL-JNP-SG4- HVAC South Africa 16 A, 277 VAC SANS 164/1 CBL-JNP-SG4-SA Switzerland 16 A, 277 VAC...
  • Page 36 Ejector lever Handle — — Terminal block — — DC input current selector (DIP) switch — The DIP switch is used to select the DC input current. The switch is active only in the 3000-W DC PSU. Table 17: LED on the DC PSU State Color Pattern...
  • Page 37 C HAPTER Site Planning, Preparation, and Specifications Site Guidelines and Requirements for PTX10002-36QDD Routers | 35 PTX10002-36QDD Network Cable and Transceiver Planning | 43 PTX10002-36QDD Management Cable Specifications and Pinouts | 48...
  • Page 38 Site Electrical Wiring Guidelines | 39 Rack Requirements | 40 Cabinet Requirements | 40 Clearance Requirements for Airflow and Hardware Maintenance for PTX10002-36QDD Routers | 41 Site Preparation Checklist for PTX10002-36QDD Routers The checklist in Table 18 on page 35 summarizes the tasks you need to perform when preparing a site for PTX10002-36QDD router installation.
  • Page 39 Performed by Date "Clearance Requirements for Measure the distance between the Airflow and Hardware Maintenance external power sources and the for PTX10002-36QDD Routers" on router installation site. page 41 Locate sites to connect system grounding. Calculate the power consumption "PTX10002-36QDD Power System"...
  • Page 40 Plan the cable routing and management. Environmental Requirements and Specifications for PTX10002-36QDD Routers You must install the router in a rack or cabinet. You must house the router in a dry, clean, well- ventilated, and temperature-controlled environment.
  • Page 41 No performance Normal operation Designed to comply with • Normal operation degradation up to ensured in the relative Zone 4 earthquake ensured in the 6,562 ft (2000 m). humidity range of 5% requirements per DC temperature range of through 90%, NEBS GR-3160.
  • Page 42 Site Electrical Wiring Guidelines Table 20 on page 39 describes the factors you must consider while planning the electrical wiring at your site. WARNING: You must provide a properly grounded and shielded environment and use electrical surge-suppression devices. Avertissement Vous devez établir un environnement protégé et convenablement mis à la terre et utiliser des dispositifs de parasurtension.
  • Page 43 Rack Requirements You can mount the device on two-post racks or four-post racks. Rack Requirement Guidelines Rack type A U is the standard rack unit defined by the Electronic Components Industry Association (ECIA) (http:/ /www.ecianow.org). You can mount the device on a rack that provides bracket holes or hole patterns spaced at 1U (1.75 in.
  • Page 44 A cabinet larger than the minimum required provides better airflow and reduces the chance of overheating. Clearance Requirements for Airflow and Hardware Maintenance for PTX10002-36QDD Routers When planning the site for installing a PTX10002-36QDD router, follow these clearance requirements (see Figure 6 on page 42):...
  • Page 45 24 in. (61 cm) behind the rack or cabinet. • Leave at least 24 in. (61 cm) clearance in front of and behind the router for service personnel to remove and install hardware components. Figure 6: Clearance Requirements for Airflow and Hardware Maintenance for PTX10002-36QDD Router...
  • Page 46 Calculating Power Budget and Power Margin for Fiber-Optic Cables | 45 Pluggable Transceivers and Cables Supported on PTX10002-36QDD Routers You can find the list of transceivers and cables supported on PTX10002-36QDD routers and information about those transceivers and cables at the Hardware Compatibility Tool page for PTX10002-36QDD.
  • Page 47 Juniper Networks will accept no liability for any damage caused due to such use. Fiber-Optic Cable Signal Loss, Attenuation, and Dispersion IN THIS SECTION Signal Loss in Multimode and Single-Mode Fiber-Optic Cable | 44...
  • Page 48 TIP: You can use the Hardware Compatibility Tool to find information about the pluggable transceivers supported on your Juniper Networks device. To calculate the power budget and power margin, perform the following tasks:...
  • Page 49 Calculate Power Budget for Fiber-Optic Cables To ensure that fiber-optic connections have sufficient power for correct operation, you need to calculate the link's power budget (P ), which is the maximum amount of power it can transmit. When you calculate the power budget, you use a worst-case analysis to provide a margin of error, even though all the parts of an actual system do not operate at the worst-case levels.
  • Page 50 (Continued) Table 21: Estimated Values for Factors Causing Link Loss Link-Loss Factor Estimated Link-Loss Value Modal and chromatic dispersion Single mode—None Multimode—None, if product of bandwidth and distance is less than 500 MHz- Faulty connector 0.5 dB Splice 0.5 dB Fiber attenuation Single mode—0.5 dB/km Multimode—1 dB/km...
  • Page 51 PTX10002-36QDD Management Cable Specifications and Pinouts IN THIS SECTION PTX10002-36QDD Cable Specifications for Console and Management Connections | 48 PTX10002-36QDD Management Port Connector Pinouts | 49 PTX10002-36QDD Console Port Connector Pinouts | 50 PTX10002-36QDD BITS Port Connector Pinouts | 51...
  • Page 52 You must use an RJ-45 connector to connect the 10/100/1000BASE-T management port (labeled MGMT) to a management device for out-of-band management. Table 23 on page 49 provides the pinout information of the RJ-45 management port connector. Table 23: Pinouts of the RJ-45 Management Port Connector on the PTX10002-36QDD Signal Description TRP1+ Transmit/receive data pair 1 TRP1–...
  • Page 53 (Continued) Table 23: Pinouts of the RJ-45 Management Port Connector on the PTX10002-36QDD Signal Description TRP4+ Transmit/receive data pair 4 TRP4– Transmit/receive data pair 4 PTX10002-36QDD Console Port Connector Pinouts The console port (labeled CON) is an RS-232 serial interface. You must use an RJ-45 connector to connect to a console management device.
  • Page 54 (Continued) Table 24: Pinouts of the Console Port Connector on the PTX10002-36QDD Signal Description RxD Input Receive data DCD Input Data carrier detect CTS Input Clear to send PTX10002-36QDD BITS Port Connector Pinouts Table 25 on page 51 provides the pinout information for the BITS port connector.
  • Page 55 PTX10002-36QDD QSFP28 Port Connector Pinouts Table 26 on page 52 provides the pinout information for the QSFP28 port connector. Table 26: Pinouts of the QSFP28 Port Connector on the PTX10002-36QDD Signal TX2n TX2p TX4n TX4p ModSelL LPMode_Reset VccRx RX3p...
  • Page 56 (Continued) Table 26: Pinouts of the QSFP28 Port Connector on the PTX10002-36QDD Signal RX3n RX1p RX1n RX2n RX2p RX4n RX4p ModPrsL IntL VccTx...
  • Page 57 TX1p TX1n PTX10002-36QDD USB Port Specifications The following Juniper Networks USB flash drives have been tested and are officially supported for the USB port in the PTX Series router: • RE-USB-1G-S: 1-gigabyte (GB) USB flash drive • RE-USB-2G-S: 2-GB USB flash drive •...
  • Page 58 The Juniper Networks Technical Assistance Center (JTAC) can provide only limited support for issues related to unsupported hardware. We strongly recommend that you use only supported USB flash drives. CAUTION: Remove the USB flash drive before upgrading Junos OS or rebooting a PTX Series router.
  • Page 59 C HAPTER Initial Installation and Configuration Unpack and Mount the PTX10002-36QDD | 57 Connect the PTX10002-36QDD to Power | 72 Connect the PTX10002-36QDD to External Devices | 79 Perform the Initial Software Configuration for the PTX10002-36QDD | 82...
  • Page 60 58). If any part on the packing list is missing, contact your customer service representative or contact Juniper customer care from within the U.S. or Canada by telephone at 1-888-314-5822. For international-dial or direct-dial options in countries without toll-free numbers, see https:/ / www.juniper.net/support/requesting-support.html.
  • Page 61 End-User License Agreement Register Products—Mandatory to Validate SLAs Register all new Juniper Networks hardware products and changes to an existing installed product using the Juniper Networks website to activate your hardware replacement service-level agreements (SLAs). CAUTION: Register product serial numbers on the Juniper Networks website. Update the installation base data if any addition or change to the installation base occurs or if the installation base is moved.
  • Page 62 Mount the PTX10002-36QDD on a Square Hole Four-Post Rack You can mount the router on: • Four posts of a 19-in. four-post rack or cabinet by using the four-post mounting kit (part number: 760-180477)—provided • Two posts of a 19-in. two-post rack or cabinet by using the two-post mounting kit (part number: 760-168301)—separately orderable...
  • Page 63 Assemble both the right and left mounting rails. Align the rear mounting rails with the guides on the front mounting rails and gently slide the rear mounting rails into the front mounting rails. Attach the rear mounting rails to the rack posts—tighten the thumb screws by using the screwdriver.
  • Page 64 Ensure that the mounting rails are level by verifying that all screws on one side of the rack align with the screws on the other side. Attach the mounting brackets to the router chassis.
  • Page 65 Align the mounting brackets with the guides on the mounting rails and gently slide the chassis on to the mounting rails until the chassis locks in place. Secure the router to the rack—tighten the thumb screws by using the screwdriver.
  • Page 66 10. Ensure that the router chassis is level by verifying that all the screws on one side of the rack align with the screws on the other side. Mount the PTX10002-36QDD on a Threaded Hole Four-Post Rack You can mount the router on: •...
  • Page 67 • Unpack the router from the shipping carton (see "Unpack the Router" on page 57). Ensure that you have the following parts and tools available: • A number 2 Phillips (+) screwdriver—not provided • An ESD grounding strap—not provided • An antistatic bag—not provided •...
  • Page 68 Figure 8: Remove the Guide Blocks from the Rear Mounting Rails Assemble both the right and left mounting rails. Align the rear mounting rails with the guides on the front mounting rails and gently slide the rear mounting rails into the front mounting rails. Insert the studs on the rear mounting rails in the holes on the rack posts.
  • Page 69 Attach the rear mounting rails to the rack posts—tighten the captive thumb screws by using the screwdriver. Attach the front mounting rails to the rack posts—tighten the thumb screws by using the screwdriver. Ensure that the mounting rails are level by verifying that all screws on one side of the rack align with the screws on the other side.
  • Page 70 Attach the mounting brackets to the router chassis. 10. Align the mounting brackets with the guides on the mounting rails and gently slide the chassis on to the mounting rails until the chassis locks in place.
  • Page 71 12. Ensure that the router chassis is level by verifying that all the screws on one side of the rack align with the screws on the other side. Mount the PTX10002-36QDD on Two Posts of a Rack or Cabinet You can mount the router on:...
  • Page 72 • Verify that the site meets the requirements described in "Site Preparation Checklist for PTX10002-36QDD Routers" on page • Place the rack in its permanent location, allowing adequate clearance for airflow and maintenance, and secure the rack to the building structure.
  • Page 73 a. Align the front end of one of the C-shaped mounting brackets flush with the front panel of the router chassis. b. Insert the screws into the aligned holes on the chassis. Tighten the screws by using a screwdriver. c. Align the front end of one of the L-shaped mounting brackets behind the C-shaped mounting brackets.
  • Page 74 4. Have one person grasp both sides of the router, lift the router, and position it in the rack, aligning the holes of the C-shaped and L-shaped mounting brackets with the threaded holes in the posts of the rack. Align the bottom hole in both the mounting brackets with a hole in each rack post, making sure that the chassis is level.
  • Page 75 A cable with an incorrectly attached lug can damage the router (for example, by causing a short circuit). NOTE: Mount the router before attaching the grounding lug to the PTX10002-36QDD. See "Unpack and Mount the PTX10002-36QDD" on page NOTE: You must install the router in a restricted-access location and ensure that the chassis is always properly grounded.
  • Page 76 panel. Under all circumstances, use this grounding connection to ground the chassis. For HVAC/ HVDC-powered systems, you must also use the grounding wire in the power cord along with the two-hole protective grounding lug connection. This tested system meets or exceeds all applicable EMC regulatory requirements with the two-hole protective grounding terminal.
  • Page 77 Connect HVAC/HVDC Power to the PTX10002-36QDD Before you begin connecting HVAC/HVDC power: AC Power Electrical Safety Guidelines General Safety Guidelines and Warnings • Read • Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) Prevention of Electrostatic Discharge Damage damage (see •...
  • Page 78 If the status LED is lit amber, remove power from the PSU, and replace the PSU (see "Remove a Power Supply Unit from the PTX10002-36QDD" on page 86). Do not remove the PSU until you have a replacement PSU ready.
  • Page 79 (for example, by causing a short circuit). • Install the PSU in the chassis by following the instructions in "Install a Power Supply Unit in a PTX10002-36QDD" on page • Ensure that you have the following parts and tools available: • An ESD grounding strap—not provided •...
  • Page 80 NOTE: Do not overheat the tubing. Connect the DC power cable lugs to the terminal studs on the DC PSU and secure the power cables by using hex nuts. WARNING: Ensure that the power cables do not block access to device components or drape where people could trip over them.
  • Page 81 If the status LED is lit amber, remove power from the PSU, and replace the PSU (see "Remove a Power Supply Unit from the PTX10002-36QDD" on page 86). Do not remove the PSU until you have a replacement PSU ready.
  • Page 82 Connect the PTX10002-36QDD to External Devices IN THIS SECTION Connect a Device to a Network for Out-of-Band Management | 79 Connect a Device to a Management Console Using an RJ‑45 Connector | 80 Connect a Device to a Network for Out-of-Band Management Ensure that you have an Ethernet cable that has an RJ-45 connector at either end.
  • Page 83 Connect a Device to a Management Console Using an RJ‑45 Connector Ensure that you have an Ethernet cable that has an RJ-45 connector at either end and an RJ-45-to-DB-9 serial port adapter. Figure 12: RJ-45 Connector on an Ethernet Cable NOTE: We no longer include the RJ-45 console cable with the DB-9 adapter as part of the device package.
  • Page 84 NOTE: If your laptop or desktop PC does not have a DB-9 plug connector pin and you want to connect your laptop or desktop PC directly to the device, use a combination of the RJ-45-to- DB-9 socket adapter and a USB-to-DB-9 plug adapter. You must provide the USB-to-DB-9 plug adapter.
  • Page 85 Perform the Initial Software Configuration for the PTX10002-36QDD Before you begin connecting and configuring a PTX10002-36QDD, set the following parameter values on the management console or console server: • Baud rate—9600 • Flow control—None • Data—8 • Parity—None • Stop bits—1 •...
  • Page 86 Log in as root. There is no password. If the software boots before you connect to the console port, you might need to press the Enter key for the prompt to appear. login: root Start the CLI. root@% cli Enter configuration mode. root>...
  • Page 87 (Optional) Configure the static routes to remote prefixes with access to the management port. [edit] root@# set routing-instances mgmt_junos routing-options static route remote-prefix next-hop destination-ip retain no-readvertise 10. Enable the Telnet service. [edit] root@# set system services telnet NOTE: When Telnet is enabled, you cannot log in to the router through Telnet by using root credentials.
  • Page 88 Maintain the PTX10002-36QDD Power Supply Units | 86 Maintain the PTX10002-36QDD Cooling System | 91 Maintain the PTX10002-36QDD Solid-State Drive | 94 Maintain the PTX10002-36QDD Transceivers and Fiber-Optic Cables | 98 Maintain Active Optical Cables | 107 Maintain Direct Attach Cables | 112...
  • Page 89 Maintain the PTX10002-36QDD Power Supply Units IN THIS SECTION Remove a Power Supply Unit from the PTX10002-36QDD | 86 Install a Power Supply Unit in a PTX10002-36QDD | 89 Remove a Power Supply Unit from the PTX10002-36QDD We ship the router with 1+1 redundant power supply units PSUs preinstalled in the rear panel. The PSUs are hot-removable and hot-insertable field-replaceable units (FRUs): You can remove and replace them without powering off the router or disrupting router functions.
  • Page 90 NOTE: If you need to remove all the PSUs installed in the router, you must power off the router before removing the PSUs. See "Power Off the PTX10002-36QDD Router" on page 117. 4. Remove the power source cable from the PSU faceplate: •...
  • Page 91 • Use a wrench to loosen the hex nuts that secure the power cable lugs to the PSU and remove the cables. 5. Pull the PSU out of the chassis: • HVAC/HVDC PSU—Push the locking lever toward the handle. Grasp the PSU handle and pull firmly to slide the PSU halfway out of the chassis.
  • Page 92 7. Place the PSU in the antistatic bag or on the antistatic mat placed on a flat, stable surface. Install a Power Supply Unit in a PTX10002-36QDD We ship the router with 1+1 redundant PSUs preinstalled in the rear panel. The PSUs are hot-removable and hot-insertable field-replaceable units (FRUs): You can remove and replace them without powering off the router or disrupting router functions.
  • Page 93 1. Wrap and fasten one end of the ESD wrist strap around your bare wrist, and connect the other end of the strap to a site ESD point. 2. Taking care not to touch PSU components, pins, leads, or solder connections, remove the PSU from its bag.
  • Page 94 NOTE: If you have a Juniper Care service contract, register any addition, change, or upgrade of hardware components at https:/ /www.juniper.net/customers/support/tools/updateinstallbase/ Failure to do so can result in significant delays if you need replacement parts. This note does not apply if you replace existing components with the same type of component.
  • Page 95 module when the ambient temperature is below 96.8° F (36° C) and the power drawn by each transceiver installed in the router is below 25 W, none of the transceivers would shut down due to overheating. Before removing the fan module, ensure you have a replacement fan module available.
  • Page 96 Install a Fan Module in the PTX10002-36QDD We ship the router with 2+1 redundant fan modules preinstalled in the rear panel. The fan modules are hot-removable and hot-insertable field-replaceable units (FRUs) installed in the rear panel: You can remove and replace them without powering off the router or disrupting router functions.
  • Page 97 Remove a Solid-State Drive from the PTX10002-36QDD We ship the PTX10002-36QDD with two solid-state drives (SSDs) preinstalled. Before you remove an SSD from a PTX10002-36QDD, ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage (see...
  • Page 98 5. Using the Phillips screwdriver, loosen the screw (3 or 4 turns to the left) that secures the SSD. 6. Gently pull the SSD out of the chassis. 7. Place the SSD in the antistatic bag or on the antistatic mat. 8.
  • Page 99 9. Tighten the screws (3 or 4 turns to the right) to secure the SSD slot cover to the chassis by using the screwdriver. Install a Solid-State Drive in the PTX10002-36QDD Before you install an SSD, ensure that you have taken the necessary precautions to prevent electrostatic...
  • Page 100 3. Taking care not to touch the connectors, remove the SSD from its bag. 4. Align the SSD with the open slot in the PTX10002-36QDD and slide it in until it is fully seated. 5. Using the Phillips screwdriver, tighten the screw (3 or 4 turns to the right) to secure the SSD to the chassis.
  • Page 101 7. Tighten the screws (3 or 4 turns to the right) to secure the SSD slot cover to the chassis by using the screwdriver. Maintain the PTX10002-36QDD Transceivers and Fiber-Optic Cables IN THIS SECTION Remove a Transceiver | 98 Install a Transceiver | 101...
  • Page 102 • Rubber safety caps to cover the transceiver and fiber-optic cable connector • A dust cover to cover the port or a replacement transceiver The transceivers for Juniper Networks devices are hot-removable and hot-insertable field-replaceable units (FRUs). You can remove and replace the transceivers without powering off the device or disrupting device functions.
  • Page 103 Disconnect a Fiber-Optic Cable 4. Remove the cable connected to the transceiver (see ). Cover the transceiver and the end of each fiber-optic cable connector with a rubber safety cap immediately after disconnecting the fiber-optic cables. 5. If there is a cable management system, arrange the cable in the cable management system to prevent it from dislodging or developing stress points.
  • Page 104 Juniper Networks. If you face a problem running a Juniper device that uses third-party optical modules or cables, JTAC may help you diagnose host-related issues if the observed issue is not, in the opinion of JTAC, related to the use of the third-party optical modules or cables.
  • Page 105 ZR or ZR+) can potentially cause thermal damage to or reduce the lifespan of the host equipment. Any damage to the host equipment due to the use of third-party optical modules or cables is the users’ responsibility. Juniper Networks will accept no liability for any damage caused due to such use.
  • Page 106 7. Remove the rubber safety cap from the transceiver and the end of the cable, and insert the cable into the transceiver. LASER WARNING: Do not look directly into a fiber-optic transceiver or into the ends of fiber-optic cables. Fiber-optic transceivers and fiber-optic cable connected to a transceiver emit laser light that can damage your eyes.
  • Page 107 Figure 18: Install a Transceiver Ejector lever Port — — Transceiver — Connect a Fiber-Optic Cable Before you connect a fiber-optic cable to an optical transceiver installed in a device, ensure that you Laser and LED Safety Guidelines have taken the necessary precautions for safe handling of lasers (see and Warnings To connect a fiber-optic cable to an optical transceiver installed in a device: LASER WARNING: Do not look directly into a fiber-optic transceiver or into the ends of...
  • Page 108 • A rubber safety cap to cover the transceiver • A rubber safety cap to cover the fiber-optic cable connector Juniper Networks devices have optical transceivers to which you can connect fiber-optic cables. To disconnect a fiber-optic cable from an optical transceiver installed in the device: 1.
  • Page 109 4. Cover the fiber-optic cable connector with the rubber safety cap. How to Handle Fiber-Optic Cables Fiber-optic cables connect to optical transceivers that are installed in Juniper Networks devices. Follow these guidelines when handling fiber-optic cables: • When you unplug a fiber-optic cable from a transceiver, place rubber safety caps over the transceiver and on the end of the cable.
  • Page 110 Maintain Active Optical Cables IN THIS SECTION Disconnect an Active Optical Cable | 107 Connect an Active Optical Cable | 109 An active optical cable (AOC) is an optical fiber cable that has a transceiver preattached to each end. Disconnect an Active Optical Cable Before you disconnect an active optical cable (AOC) from a device, ensure that you have taken the necessary precautions for safe handling of laser (see Laser and LED Safety Guidelines and...
  • Page 111 CAUTION: Do not leave the transceivers at the ends of the cable uncovered except when connecting or disconnecting the cable. The rubber safety cap keeps the transceivers clean and protected. Do not bend the cables beyond their minimum bend radius. An arc smaller than a few inches in diameter can damage the cables and cause problems that are difficult to diagnose.
  • Page 112 Figure 20: Disconnect a QSFP28 or QSFP+ Active Optical Cable Tab to pull the transceiver Port on the device — — 6. Grasp the transceiver and gently slide it approximately 0.5 in. (1.3 cm) straight out of the port. CAUTION: To prevent ESD damage to the transceiver, do not touch the connector pins at the end of the transceiver.
  • Page 113 NOTE: We recommend that you use only cables purchased from Juniper Networks with your Juniper Networks device. CAUTION: If you face a problem running a Juniper Networks device that uses a third- party optic or cable, the Juniper Networks Technical Assistance Center (JTAC) can help you diagnose the source of the problem.
  • Page 114 Do not let the cables hang free from the connector. Do not allow fastened loops of cables to dangle, which stresses the cables at the fastening point. 5. By using both hands, carefully insert the transceiver in the empty port. The connectors must face the chassis.
  • Page 115 7. Secure the cable so that it does not support its own weight as it hangs to the floor. If there is a cable management system, arrange the cable in the cable management system to prevent the cable from dislodging or developing stress points. Place excess cable out of the way in a neatly coiled loop in the cable management system.
  • Page 116 1. Disable the port to which the cable is connected by issuing the following command: [edit interfaces] interface-name disable user@device# set 2. Place the antistatic bag or antistatic mat on a flat, stable surface if you are disconnecting the cable from both the ports it is connected to.
  • Page 117 Figure 24: Disconnect a SFP28, SFP+, or QSFP-DD Direct Attach Cable Tab to pull the transceiver Port on the device — — 6. Grasp the transceiver and gently slide it approximately 0.5 in. (1.3 cm) straight out of the port. CAUTION: To prevent ESD damage to the transceiver, do not touch the connector pins at the end of the transceiver.
  • Page 118 NOTE: We recommend that you use only cables purchased from Juniper Networks with your Juniper Networks device. CAUTION: If you face a problem running a Juniper Networks device that uses a third- party optic or cable, the Juniper Networks Technical Assistance Center (JTAC) can help you diagnose the source of the problem.
  • Page 119 Do not let the cables hang free from the connector. Do not allow fastened loops of cables to dangle, which stresses the cables at the fastening point. 5. By using both hands, carefully insert the transceiver in the empty port. The connectors must face the chassis.
  • Page 120 Router IN THIS SECTION Power Off the PTX10002-36QDD Router | 117 Remove a PTX10002-36QDD Router from a Rack | 118 Power Off the PTX10002-36QDD Router Before you power off the router: • Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage.
  • Page 121 ESD point. 4. Disconnect power and remove the power source cables from the PSU faceplate. See "Remove a Power Supply Unit from the PTX10002-36QDD" on page Remove a PTX10002-36QDD Router from a Rack Before removing the router from a rack: Ensure that you have the following parts and tools available: •...
  • Page 122 • Power off the router. • Ensure that you have disconnected all the cables or wires attached to the router. • Have one person to support the weight of the router and another person to remove the screws that secure the router to the rack. To remove the router from a rack: 1.
  • Page 123 Figure 28: Remove the Router from a Four-Post Rack with Threaded Hole Posts Figure 29: Remove the Router from a Two-Post Rack 3. Gently slide the router out from the rack. 4. Place the router in the antistatic bag.
  • Page 124 C HAPTER Troubleshoot the Hardware Troubleshoot the PTX10002-36QDD | 122...
  • Page 125 System Alarm Messages | 122 Troubleshooting Overview To troubleshoot a PTX10002-36QDD, you use the Junos OS Evolved CLI, alarms, and LEDs on the network ports, management panel, and components. • LEDs—When the routing engine detects an alarm condition, it lights the red or yellow alarm LED on the management panel as appropriate.
  • Page 126 Replace the cable, if required. If you are unable to resolve the problem, open a support case by using the Case Manager link at https:/ /www.juniper.net/support/ call 1-888-314-5822 (toll free, US or 1-408-745-9500 (from outside the United States). psm-number I2C Fail...
  • Page 127 (Continued) Table 28: System Alarm Messages Component Alarm Type CLI Message Recommended Action psm-number High Temp The PSU temperature is high. Replace the PSU. Minor (yellow) psm-number Fan1 Fail Fan 1 in the PSU has failed. Replace the PSU. psm-number Fan2 Fail Fan 2 in the PSU has failed.
  • Page 128 (Continued) Table 28: System Alarm Messages Component Alarm Type CLI Message Recommended Action sensor-location Temp Sensor Too Minor (yellow) For information only. Check environmental conditions and Warm alarms on other devices installed near the router. Ensure that environmental factors (such as hot air blowing around the equipment) do not affect the temperature sensor.
  • Page 129 C HAPTER Contact Customer Support and Return the Chassis or Components Return a PTX10002-36QDD Chassis or a Component | 127...
  • Page 130 How to Return a PTX10002-36QDD Chassis or a Component for Repair or Replacement If you need to return a router or hardware component to Juniper Networks for repair or replacement, follow this procedure: 1. Determine the serial number of the chassis if you need to return the router. If you need to return one or more components, determine the serial number for each component.
  • Page 131 Locate the Serial Number ID Labels on FRUs in a PTX10002-36QDD Router | 135 If you are returning a router or hardware component to Juniper Networks for repair or replacement, you must locate the serial number of the router or component. You must provide the serial number to the JTAC when you contact them to obtain the RMA.
  • Page 132 Address 0x00: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 I2C Hex Data: Address 0x00: 7f b0 02 00 05 bf 00 00 00 00 00 00 00 00 00 00 Address 0x10: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x20: 48 45 31 33 38 00 00 00 00 00 00 00 00 00 00 00 Address 0x30: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 Address 0x40: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00...
  • Page 133 Address 0x60: 00 00 00 00 00 00 46 30 30 ff ff ff ff ff ff ff Address 0x70: ff ff ff 38 ff ff ff ff ff ff ff ff ff ff ff ff Routing Engine 0 BUILTIN BUILTIN RE-PTX10002-36QDD Jedec Code: 0x7fb0 EEPROM Version: 0x02...
  • Page 134 REV 31 CLEI Code: INMMB00BRA ID: Control Board FRU Model Number: PTX10002-36QDD-S Board Information Record: Address 0x00: ad 01 09 00 9c 5a 80 15 4e 5c ff ff ff ff ff ff I2C Hex Data: Address 0x00: 7f b0 02 ff 0d a9 03 1f 52 45 56 20 33 31 00 00...
  • Page 135 Address 0x00: 7f b0 01 ff 0d ac 03 0a 52 45 56 20 31 30 00 00 Address 0x10: 00 00 00 00 37 35 30 2d 31 37 32 36 32 39 00 00 Address 0x20: 53 2f 4e 20 42 43 46 4e 34 34 36 32 00 16 05 07 Address 0x30: e8 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff Address 0x40: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff Address 0x50: ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff...
  • Page 136 Xcvr 18 REV 12 750-152172 ZP3923330205 QSFP-DD800-ACTIVE-E-LPBK Xcvr 19 REV 08 750-152172 ZP3923110103 QSFP-DD800-ACTIVE-E-LPBK Xcvr 20 REV 15 750-152172 ZP3923440015 QSFP-DD800-ACTIVE-E-LPBK Xcvr 21 REV 15 750-152172 ZP3923430003 QSFP-DD800-ACTIVE-E-LPBK Xcvr 22 REV 11 750-152172 ZP3923190036 QSFP-DD800-ACTIVE-E-LPBK Xcvr 23 REV 08 750-152172 ZP3923110197 QSFP-DD800-ACTIVE-E-LPBK Xcvr 24...
  • Page 137 For information about the show chassis hardware command, see Locate the Chassis Serial Number ID Label on a PTX10002-36QDD Router The serial number ID label is located on the right side panel of the chassis on PTX10002-36QDD routers.
  • Page 138 Locate the Serial Number ID Labels on FRUs in a PTX10002-36QDD Router The fan modules and power supply units (PSUs) installed in PTX10002-36QDD routers are field- replaceable units (FRUs). You must remove the FRU from the router chassis to see its serial number ID label.
  • Page 139 Contact Customer Support to Obtain a Return Material Authorization If you need to return a device or hardware component to Juniper Networks for repair or replacement, obtain an RMA number from JTAC. You must obtain an RMA number before you attempt to return the component.
  • Page 140 Pack the Router for Shipping | 138 Pack Router Components for Shipping | 139 If you are returning a PTX10002-36QDD router or component to Juniper Networks for repair or replacement, pack the item as described in this topic. Before you pack the router or component, ensure that you have: •...
  • Page 141 • An ESD grounding strap—not provided • Antistatic bag—not provided If you need to transport the router to another location or return the router to Juniper Networks, you need to pack the router securely in its original packaging to prevent damage during transportation.
  • Page 142 • Antistatic bag, one for each component—not provided • An ESD grounding strap—not provided If you need to transport a router component to another location or return a component to Juniper Networks, you need to pack the component securely in its original packaging to prevent damage during transportation.
  • Page 143 • Write the RMA number on the exterior of the box to ensure proper tracking.
  • Page 144 C HAPTER Safety and Compliance Information Safety Information for PTX10002-36QDD | 142 PTX10002-36QDD Agency Approvals | 142...
  • Page 145 Networks products. Follow the guidelines provided in the guide to reduce the likelihood of personal injury, equipment damage, and damage to surrounding areas. Along with the information provided in the Juniper Networks Safety Guide, you must read and understand the specific safety information for PTX10002-36QDD provided in this hardware guide.
  • Page 146 • CFR, Title 21, Chapter 1, Subchapter J, Part 1040 • REDR c 1370 OR CAN/CSA-E 60825-1 - Part 1 • IEC 60825-1 • IEC 60825-2 • EMC • Electromagnetic Compatibility (EMC) Requirements (Non-Radio & Telecom) • FCC 47 CFR Part 15 •...
  • Page 147 • BS EN 61000 Series • Customer-Specific Compliance Statements for EMC • GR-1089-Core, Issue 8 • Juniper Inductive GND (IGS) • Deutsche Telekom (DT) 1TR9 • British Telecommunications (BT) GS7 • Compliance Statement for Argentina • EQUIPO DE USO IDÓNEO.