Epson TM-U220, U220B Manual

Features of Unit Types

See illustration A.

1. Roll paper cover
2. Ribbon cassette cover
3. Control panel
4. Power supply switch

DIP Switch Tables

Specifications

dpi: dots per 25.4 mm (dots per inch); lps: lines per second; lpi: lines per 25.4 mm (lines per inch)
*1: Be sure to use a safety-standards-applied power source that meets the following specifications. Rated output: 24 V/2.0 A or more, Maximum output: 240 VA or less

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc.; you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care, etc., please make your own judgment on this product's suitability after a full evaluation.

Unpacking

The following items are included for the standard specification printer. If any item is damaged, contact your dealer.

• Printer
• Roll paper
• Exclusive ribbon cassette [ERC-38]
• AC adapter (May not be included with the printer.)

Downloading Drivers and Utilities

Drivers and utilities can be downloaded from one of the following URLs.
For customers in North America, go to the following web site:
http://www.epsonexpert.com/ and follow the on-screen instructions.
For customers in other countries, go to the following web site:
http://www.epson-pos.com/

Control Panel

See illustration B.

LEDs

POWER
Lights when the power is on and is off when the power is off.

ERROR
Lights when the printer is offline (when the roll paper is at the end, or the roll paper cover is open). Off when the printer operates correctly. Flashes when an error occurs. (See the Troubleshooting section.)

PAPER OUT
Lights when roll paper is out or nearly out.

Buttons

FEED
FEED feeds the roll paper.
Note:
Paper cannot be fed by using this button when a paper out is detected.

Power Supply Switch and Power Supply Switch Cover

The power supply switch is on the front of the printer. Press the power supply switch to turn on the printer.

Power Supply Switch Cover
You can use the enclosed power supply switch cover to make sure that the power supply switch is not accidentally pressed. Just press the cover into place to install it. If you need to turn the power supply switch on or off with the cover attached, you can insert a thin tool into one of the holes in the cover to operate the switch. See illustration C.

If an accident occurs when the power supply switch cover is attached, immediately unplug the power supply cable to avoid fire.

If you are going to store the printer or leave it unused for a long time, turn it off using the power supply switch on the printer.

Inserting and Replacing the Ribbon Cassette

The print head becomes very hot during printing. Allow it to cool before you replace the ribbon cassette.

Never turn the ribbon cassette's feed knob in the opposite direction of the arrow marked on the cassette; otherwise the ribbon cassette may be damaged.

Note:
Use the EPSON ERC-38 ribbon cassette for your printer.

1. Open the ribbon cassette cover by using the tabs on the sides of the cover, as shown in illustration D.
   
2. Turn the knob two or three times in the direction of the arrow, as shown in illustration E.
   
3. Insert the ribbon in the position shown in illustration F and push the ribbon cassette down until it clicks.
   Note:
   Make sure the ribbon is installed between the print head and the platen without wrinkles or creases.
   
4. Again turn the ribbon cassette's knob 2 or 3 times in the direction of the arrow and close the ribbon cassette cover.

Be careful not to touch the print head with your fingers when turning the ribbon cassette knob because the print head is hot and you might be burned.

When you replace the ribbon cassette, lift the left side of the ribbon cassette first; then lift the whole ribbon cassette.

Inserting Roll Paper

Be sure to use roll paper that meets the specifications.
Be sure not to touch the manual cutter. Otherwise your fingers might be injured.

1. Using scissors, cut the leading edge of the roll paper, as shown in illustration G.
   
2. Turn on the printer and open the roll paper cover by using the tab, as shown in illustration H.
   
3. Type A only: Open the unit by using the unit open lever, as shown in illustration I.
   
4. Insert the roll paper, as shown in illustration J.
   Note:
   Note the direction the paper comes off the roll, as shown in the illustration G.
   When using 2-ply roll paper, be sure that the top and bottom sheets are aligned at the paper exit. See illustration G-a.
   
   
5. If you are not using a take-up spool, pull out a small amount of roll paper and close the roll paper cover; then tear off the paper with the manual cutter. You can skip steps 6 through 11.
6. Type A only: When using 2-ply roll paper, pull out the roll paper to the bottom front of the printer as a guide, as shown in illustration K.
   
7. Close the unit, as shown in illustration L.
   
8. Insert the end of the bottom paper (journal paper) into the paper take-up spool, as shown in illustration M.
   
9. Insert the paper take-up spool in the printer. Be sure that the paper is aligned with the spool's flange, as shown in illustration N.
   
10. Feed the paper with the FEED button so that the paper is taken up by the spool.
11. Close the roll paper cover and tear off the roll paper with the manual cutter, as shown in illustration O.
    

Note:
Do not open the roll paper cover during printing or paper feeding.
When using the printer, be sure to cut the roll paper with the manual cutter after paper feeding is complete.

Replacing Roll Paper

1. Open the roll paper cover by using the tab, as shown in illustration H.
2. Types B and D: Remove the used roll paper core.
3. Type A only: Remove the take-up spool, and open the unit by using the unit open lever, as shown in illustration I; then remove the used roll paper core.
4. Insert new roll paper. See the section "Inserting Roll Paper".

Troubleshooting

Printing stops before all the lines are printed or the printer prints the same line repeatedly
If the correct power supply unit is not used, the printer cannot operate correctly. Make sure the correct power supply unit is connected to the printer, referring to the table below:

*Multilingual means the printer model that can print any one of the following: Japanese Kanji, Simplified Chinese, Traditional Chinese, Thai characters, or Korean characters.

No lights on the control panel

Check the power supply cable connections and the power outlet.

ERROR LED is flashing or lit

• The print head temperature may be too high or low. Wait until the print head cools or warms and the printer resumes printing automatically.
• Make sure that the roll paper cover is properly closed.
• Types A and B: The autocutter blade is not in the normal position and the autocutter is locked up. If it is a simple lock-up, the error is corrected automatically. If not, see the instructions below to return the blade to the normal position manually.
• A paper jam has occurred. To remove the jammed paper, see the instructions below.
• Turn off the power, wait several seconds, and then turn it on again. If the error remains, contact your supervisor or a qualified service person.

Returning the autocutter blade to the normal position

1. Open the roll paper cover by using the tab, as shown in illustration H.
2. Use a ballpoint pen or tweezers to turn the knob of the autocutter in the direction indicated by the arrow until you see a round shaft in the hole, as shown in illustration P.
   

Removing jammed paper

The print head becomes very hot during printing. Allow it to cool before you reach into the printer.

1. Open the roll paper cover by using the tab, as shown in illustration H.
2. If you have a Type A printer, remove the take-up spool and open the unit by using the unit open lever, as shown in illustration I.
3. Remove the jammed paper.
4. Re-insert the roll paper and close the roll paper cover.

Important Safety Information

This section presents important information intended to ensure safe and effective use of this product. Read this section carefully and store it in an accessible location.

Key to Symbols

The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product.

Warnings must be followed carefully to avoid serious bodily injury.

Cautions must be observed to avoid minor injury to yourself or damage to your equipment.

Safety Precautions

Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise. Continued use may lead to fire. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice.
Never attempt to repair this product yourself. Improper repair work can be dangerous.
Never disassemble or modify this product. Tampering with this product may result in injury or fire.
Be sure to use the specified power source. Connection to an improper power source may cause fire.
Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may lead to fire.
If water or other liquid spills into this equipment, do not continue to use it. Continued use may lead to fire. Unplug the power cord immediately and contact your dealer or a Seiko Epson service center for advice.
If you open the DIP switch cover, be sure to close the cover and tighten the screw after adjusting the DIP switch. Using this product with the cover open may cause fire or electric shock.
Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may cause fire.

Do not connect cables in ways other than those mentioned in this manual. Different connections may cause equipment damage and burning.
Be sure to set this equipment on a firm, stable, horizontal surface. Product may break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on this product. Equipment may fall or collapse, causing breakage and possible injury.
Take care not to injure your fingers on the manual cutter

• When you remove printed paper
• When you perform other operations such as loading/replacing roll paper

To ensure safety, unplug this product before leaving it unused for an extended period.
Before moving the product, unplug it and unplug all cables connected to it.

Safety Label

The caution labels on the product indicate the following precautions.

Do not connect a telephone line to the drawer kick out connector; otherwise, the printer and the telephone line may be damaged.

During printing or after printing, the print head can be very hot.

Notes on Usage

• Do not open the cover during printing or when the autocutter is being operated.
• Do not install the printer in a dusty place.
• Protect the printer from impact.
• Cords or other foreign objects must not be caught on the printer.
• Do not apply excessive force to the printer case.
• Do not place food or beverages such as coffee on the case of the printer.

Notes on Installation

• When using the printer, be sure that the printer is installed horizontally.
• If you are using a Type B or D printer, you can hang it on a wall, using the optional hanging bracket set, WH-10.
  Note:
  To hang the printer on a wall, see the WH-10 Installation Manual for detailed instructions.

Notes on Connecting the Power Supply Unit

Be sure to use the correct power supply unit as listed below:

Note:
The "AC adapter, C," which is packed with the alphanumeric model, cannot be used with the multilingual* model. Be sure to use the "PS-180" with the multilingual* model. If the "AC adapter, C," packed with the alphanumeric model, is connected to the multilingual* model by mistake, the printer might not operate correctly. For example, printing might stop before all the lines are printed or the printer might print the same line repeatedly.

*Multilingual means the printer model that can print any one of the following: Japanese Kanji, Simplified Chinese, Traditional Chinese, Thai characters, or Korean characters.

Documents / Resources

References

• Point of Sale Receipt Printer Solutions | Epson US
• epson-biz.com - EPSON

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