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HP Pavilion Plus 16-ab0 Series Maintenance And Service Manual
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HP Pavilion Plus 16-ab0 Series Maintenance And Service Manual

HP Pavilion Plus 16-ab0 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP Pavilion Plus 16 inch Laptop PC
Model numbers: 16-ab0xxx, 16-ab1xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Pavilion Plus 16-ab0 Series

  • Page 1 Maintenance and Service Guide HP Pavilion Plus 16 inch Laptop PC Model numbers: 16-ab0xxx, 16-ab1xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 The terms HDMI, HDMI High-Definition to be bound by the terms of the HP End Not all features are available in all Multimedia Interface, and the HDMI Logo User License Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Personal grounding methods and equipment............................23 Grounding the work area......................................24 Recommended materials and equipment..............................24 Cleaning your computer........................................25 Enabling HP Easy Clean (select products only) ............................25 Removing dirt and debris from your computer............................25 Cleaning your computer with a disinfectant............................... 26...
  • Page 5 7 Backing up, restoring, and recovering....................................63 Backing up information and creating recovery media...........................63 Using Windows tools for backing up.................................63 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......63 Restoring and recovering your system..................................63 Creating a system restore ......................................64 Restoring and recovery methods ..................................64...
  • Page 6 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................68 Starting HP PC Hardware Diagnostics UEFI ...............................68 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................69 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................69 Downloading the latest HP PC Hardware Diagnostics UEFI version................70...
  • Page 7 Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion Plus 16 inch Laptop PC Model numbers: 16-ab0xxx CTO model number: 16t-ab000 Processors 13th generation Intel® processors Intel Core® i7-13700H (2.4 GHz [turbo up to 5.0 GHz], 14 cores, 24 MB Intel Smart Cache, 45 W) Intel Core i5-13500H (2.6 GHz [turbo up to 4.5 GHz], 12 cores, 18 MB L3 cache, 45 W)
  • Page 8 Support for HP Audio Boost Supports XiaoWei Supports Cortana (far field) HP Wide Vision 5 MP Camera: indicator LED, 1× IR LED, USB 2.0, 5 MP BSI sensor, f2.0, 88° wide field-of-view (WFOV) 5 MP by 30 frames per second (FPS)
  • Page 9 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...
  • Page 10 Component Description USB Type-C® power connector and 20 Connects an AC adapter that has a USB Type-C connector, Gbps port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort™ output computer battery.
  • Page 11 Table 2-1 Right-side components and their descriptions (continued) Component Description HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface® (HDMI) device. USB 10 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.
  • Page 12 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 13 Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Wake-on-voice (select products only)
  • Page 14 Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components.
  • Page 15 Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.
  • Page 16 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●...
  • Page 17 Table 2-6 Button and description Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. When the computer is on, press the button briefly to initiate ● Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
  • Page 18 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again closes the Start menu.
  • Page 19 Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 20 Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name...
  • Page 21 Table 2-11 Service label components (continued) Component Model number Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...
  • Page 22 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3 Illustrated parts catalog...
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Warm gold N63213-001 (11) Heat sink (models with integrated UMA graphics memory) N63221-001 (12) Heat sink (models with discrete graphics memory) N63222-001 (13) Fan (models with discrete graphics memory) N63220-001 (14) Fan (models with integrated UMA graphics memory)
  • Page 25 Component Spare part number AC adapters (PFC, 4.5 mm) 135 W L15534-001 90 W 937532-850 Screw Kit N63224-001 HP USB external DVD-RW drive 747080-001 Display panel adhesive N64428-001 USB-C-to-RJ-45 adapter M95985-001 HP HDMI-to-VGA adapter 701943-001 HP USB-C®-to-USB 3.0 adapter 814618-001...
  • Page 26 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cords (C5, premium, 1.0 m [3.3 ft]) Australia L22327-001 Denmark L22322-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22321-001 India L22624-001 Japan L22330-001 North America L22319-001...
  • Page 27 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...
  • Page 28 ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
  • Page 29 Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...
  • Page 30 Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 31 Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
  • Page 32 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 33 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 34 When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 35 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 36 To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 37 Remove the bottom cover: Remove the two Phillips M2.0 × 8.0 screws (1) from the bottom cover. Remove the two Phillips M2.0 × 4.0 screws (2) from the bottom cover. Starting between the hinges, use a plastic tool (1) to release the bottom cover (2) from the computer, and then remove the cover (3).
  • Page 38 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 39 Remove the battery from the computer (3). To install the battery, reverse the removal procedures. When installing a new battery, remove the metallic strip from the old battery and install it on the new battery. To remove the strip, insert and pull tweezers (1) under the entire length of the strip (2). Be careful not to bend the strip.
  • Page 40 Remove the display assembly subcomponents: NOTE: The display assembly remains attached to the computer for these procedures. To remove the bezel: Open the computer. Flex the top, left, and right sides of the bezel to release it. IMPORTANT: To avoid damaging the bezel or display panel, when removing a display bezel, note the following: ●...
  • Page 41 Open the computer. Remove the bezel from the display. The display bezel is available as spare part number N63206-001 in natural silver and N63207-001 in warm gold. To remove the display panel: Move the antenna cable (1) from the left and right top corners of the display. At the top of the panel, use tweezers grasp the ends of the stretchable tape that is installed under the panel, and then pull the tape (2) out from behind the display panel.
  • Page 42 Detach the panel from the middle and rotate the panel up and set it next to the display back cover (3). Double-sided tape secures the middle of the panel. To disconnect the cable from the display panel, lift the conductive tape (1) and the transparent tape (2) from the connector on the panel.
  • Page 43 When installing the display panel, install the adhesive strips on each side of the display back cover as shown in the following illustration. The display panel is available as spare part number N62814-001. The panel adhesive kit is available as spare part number N64428-001. To remove the camera module, disconnect the cable from the reverse ZIF connector on the module (1).
  • Page 44 Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN M53366-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 45 If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install a WLAN module, reverse this procedure. When installing a WLAN module, be sure to install conductive tape onto the WLAN module in the location as shown in the following illustration.
  • Page 46 Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover on page 30). Disconnect the battery cable from the system board (see Battery on page 31). Remove the solid-state drive: Remove the Phillips M2.0 × 2.0 screw (1) that secures the solid-state drive cover. Lift the cover (2) off the drive.
  • Page 47 Speakers To remove the speakers, use this procedure and illustration. Table 5-5 Speaker description and part number Description Spare part number Speakers (left and right) N63223-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).
  • Page 48 Table 5-6 Touchpad description and part number (continued) Description Spare part number Touchpad, moonlight blue N63210-001 Touchpad cable N63217-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover on page 30).
  • Page 49 Remove the touchpad from the computer (5). To install the touchpad, reverse this procedure. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-7 Power connector cable description and part number Description Spare part number Power connector cable N63218-001 Before removing the power connector cable, follow these steps:...
  • Page 50 Remove the power connector cable (4) from the computer. To install the power connector cable, reverse this procedure. To remove the fan, use this procedure and illustration. Table 5-8 Fan description and part number Description Spare part number Fan, models with discrete graphics memory N63220-001 Fan, models with integrated UMA graphics memory N63219-001...
  • Page 51 Remove the right fan (3), and then remove the left fan (4) from the computer. To install the fans, reverse this procedure. NOTE: When installing the fans, install the left fan first, so that the left side of the right fan sits over the left fan.
  • Page 52 In the order indicated on the heat sink, loosen the captive Phillips screws (1) that secure the heat sink to the system board. Remove the heat sink (2). UMA models Discrete models Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 53 Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. White thermal grease (1), gray thermal grease (2), and thermal pad (3) are used on the heat sink. UMA models Discrete models To install the heat sink, reverse this procedure.
  • Page 54 USB/audio board To remove the USB/audio board, use this procedure and illustration. Table 5-10 USB/audio board description and part number Description Spare part number USB/audio board N63208-001 USB/audio board cable N63216-001 Before removing the USB/audio board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).
  • Page 55 Lift the inside of the board up first, and then remove the board from the computer (4). To install the USB/audio board, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-11 System board descriptions and part numbers Description Spare part number System board (includes processor;...
  • Page 56 When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: ● WLAN module (see WLAN module on page 37). ● Solid-state drive (see Solid-state drive on page 39).
  • Page 57 Remove the four Phillips M2.0 × 3.0 screws (1) and the three Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer. Lift the right side of system board (1), and then pull the system board right and away from the connectors to remove it from the computer (2).
  • Page 58 Disconnect the battery cable from the system board (see Battery on page 31). Remove the display assembly: Lift the tape (1) that covers the camera connector on the system board. Disconnect the camera cable (2) from the system board ZIF connector. Lift the conductive tape (3) that covers the antenna connectors on the WLAN module.
  • Page 59 Remove the six Phillips M2.5 × 6.0 screws that secure the display assembly to the computer. Open the display (1) to open the hinges. Separate the display (2) from the computer. To remove the bezel: Open the computer. Flex the top, left, and right sides of the bezel to release it. IMPORTANT: To avoid damaging the bezel or display panel, when removing a display bezel, note the following:...
  • Page 60 Close the computer and position it with the bottom facing upward. Insert a tool (1) and pull it along the bottom of the bezel (2) to release the bezel. NOTE: To avoid damaging the film on the bottom of the display panel, use a heating tool to heat the bottom of the bezel before removal.
  • Page 61 Remove the bezel from the display. The display bezel is available as spare part number N63206-001 in natural silver and N63207-001 in warm gold. To remove the display panel: Remove the antenna cable (1) from the left and right top corners of the display. At the top of the panel, use tweezers grasp the ends of the stretchable tape that is installed under the panel, and then pull the tape (2) out from behind the display panel.
  • Page 62 To disconnect the cable from the display panel, lift the conductive tape (1) and the transparent tape (2) from the connector on the panel. Lift the locking bar (3), and then disconnect the cable (4). When installing the display panel, install the adhesive strips on each side of the display back cover as shown in the following illustration.
  • Page 63 To remove the camera module, disconnect the cable from the reverse ZIF connector on the module (1). Insert a tool in two locations (2) to release the camera, and then remove it (3). The camera module is available as spare part number N63211-001. To remove the hinges from the display rear cover: Remove the display and antenna cables (1) that route over the hinges.
  • Page 64 When installing a camera cable, be sure to place the cable inside of the alignment marks on the inside of the display back cover. To remove the display cable, lift the cable off the bottom of the display back cover. The display cable is available as spare part number N63214-001.
  • Page 65 Release the wireless antenna cables from the retention clips and routing channels (1) built into the sides, top, and bottom of the display back cover, and then peel the wireless antennas (2) off the display back cover. The wireless cables and antennas are available as spare part number N63202-001. To reassemble and replace the display assembly, reverse this procedure.
  • Page 66 Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 67 Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...
  • Page 68 Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe). Double-click the file that has an .exe extension (for example, The BIOS installation begins.
  • Page 69 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
  • Page 70 Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 71 Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
  • Page 72 After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.
  • Page 73 To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.
  • Page 74 HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 75 Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
  • Page 76 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 77 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
  • Page 78 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...
  • Page 79 Table 9-2 Display specifications Metric U.S. Active diagonal size 40.6 cm 16.0 in Resolution 2560 × 1600 (WQXGA) Surface treatment Antiglare Brightness 400 nits Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. Table 9-3 Solid-state drive specifications 512 GB*...
  • Page 80 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 81 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 82 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 11 Recycling...
  • Page 83 19 illustrated 19 bottom components 12 spare part number 19 spare part number 19 bottom cover display bezel HP PC Hardware Diagnostics UEFI illustrated 17 illustrated 19 downloading 69 removal 30 spare part number 19 failure ID code 68...
  • Page 84 12 USB 5 recovery 63 keys USB Type-C power connector discs 64 action 12 and 20 Gbps port with HP media 64 esc 12 Sleep and Charge and USB flash drive 64 fn 12 DisplayPort output 4...
  • Page 85 8 touchpad zone, identifying 8, 9 transporting guidelines 21, 27 traveling with the computer 13 USB 10 Gbps port, identifying 5 USB 5 Gbps port, identifying 5 USB Type-C power connector and 20 Gbps port with HP Sleep and Index...

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