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HP Pavilion User Manual

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HP Pavilion Notebook PC
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Summary of Contents for HP Pavilion

  • Page 1 HP Pavilion Notebook PC User's Guide...
  • Page 2 Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: User's Guide

    HP Software Product License Agreement Your HP Pavilion Notebook PC contains factory-installed software programs. Please read the Software License Agreement before proceeding. Carefully read this License Agreement before proceeding to operate this equipment. Rights in the software are offered only on the condition that the customer agrees to all terms and conditions of the License Agreement.
  • Page 4 Microsoft contained in any such product recovery CD-ROM shall be governed by the Microsoft End User License Agreement (EULA). Transfer of Rights in Software. Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement.

  • Page 5: Table Of Contents

    Introducing the Pavilion Notebook PC ................9 Taking Inventory......................10 Software bundled on your computer ..............10 To buy Pavilion Notebook accessories..............11 To find more information ..................12 Identifying the Parts of the Pavilion Notebook ............13 Front view......................13 Side view .......................14 Rear view.......................15 Bottom view ......................16 Status lights ......................17...
  • Page 6 To connect a USB device ..................73 To connect audio devices ..................73 To use an external monitor ..................73 Configuring and Expanding Your Computer ..............77 Configuring the Pavilion Notebook with the BIOS Setup Utility.......78 To run the BIOS Setup utility................78 Installing RAM modules .....................83 Removing RAM modules....................85 Replacing a hard disk drive..................86...
  • Page 7 Service and Support......................89 Hewlett-Packard Limited Warranty Statement ............90 Getting Support for Your Pavilion PC ................92 To use the Pavilion Notebook User’s Guide ............92 To get help from the HP notebook website ............92 To call HP for Service and Support...............93 Obtaining Repair Service ....................94 To receive warranty repair service ................94...
  • Page 8 Battery Safety ......................126 Laser Safety......................126 Regulatory Information .....................127 U.S.A........................127 Canada .........................128 Index..........................131 User's Guide...

  • Page 9: Introducing The Pavilion Notebook Pc

    Introducing the Pavilion Notebook PC User's Guide...

  • Page 10: Taking Inventory

    • Telephone cord. • Quick Start sheet. • The HP Pavilion Notebook PC Setup Guide. • Pavilion Notebook Recovery CD (or CDs), used to restore Windows and all software included with your computer. • Microsoft Encarta CD. • Microsoft Works CD.

  • Page 11: To Buy Pavilion Notebook Accessories

    Introducing the Pavilion Notebook PC Taking Inventory Electronic Registration Permits quick and easy registration of your computer. See “To register your computer ” for details. Adobe Acrobat Reader Allows you to read documents in Acrobat format, which is used frequently on the Web.

  • Page 12: To Find More Information

    It is compact and easy to carry, and is infused with the quality and attention to detail that are the hallmark of Hewlett-Packard. The Pavilion Notebook PC Quick Start sheet shows how to get your computer up and running quickly.

  • Page 13: Identifying The Parts Of The Pavilion Notebook

    Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook Identifying the Parts of the Pavilion Notebook Front view Latch to open the computer Built-in microphone Blue power button Status lights (see "Status lights") Built-in speakers Touch pad (pointing device)

  • Page 14: Side View

    Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook Click buttons CD player power CD player buttons CD-ROM drive or DVD drive Kensington lock slot (security connector) Modem phone jack Side view PC Card eject button PC Card and CardBus slots (upper and lower)

  • Page 15: Rear View

    Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook Rear view Parallel port Serial port VGA port (external monitor) Audio out (external speaker) Microphone jack Infrared port USB port PS/2 port AC adapter jack User's Guide...

  • Page 16: Bottom View

    Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook Bottom view Battery Battery latch RAM expansion cover Hard disk drive Hard disk drive latch and locking screw System-off button (for resetting computer) Port replicator connector User's Guide...

  • Page 17: Status Lights

    Introducing the Pavilion Notebook PC Identifying the Parts of the Pavilion Notebook Status lights Power AC connected Battery Caps Lock Num Lock Scroll Lock Floppy disk drive access Hard disk drive access CD-ROM or DVD access User's Guide...

  • Page 18: Cd-Rom Drive Buttons

    Identifying the Parts of the Pavilion Notebook CD-ROM drive buttons Selected Pavilion Notebook models have CD-ROM buttons on the front. If you have a CD-ROM drive or a DVD drive, you can use these buttons to play music CDs when the system is off.

  • Page 19: Setting Up The Computer

    Introducing the Pavilion Notebook PC Setting Up the Computer Setting Up the Computer To install the battery WARNING Do not mutilate, puncture, or dispose of batteries in fire. A battery can burst or explode, releasing hazardous chemicals. A rechargeable battery must be recycled or disposed of properly.

  • Page 20: To Connect A Phone Line

    Setting Up the Computer To connect a phone line Your Pavilion Notebook has a built-in modem. If you prefer, you can instead use a PC Card modem or an external modem to connect to a phone line. 1. Plug one end of the phone line into the (modem) phone jack on the computer. Be sure it clicks into place.

  • Page 21: To Turn On The Computer

    Plug in the AC adapter and press the blue power button again. To set up Windows The HP Pavilion Notebook has either Microsoft Windows 98 or Windows Millenium Edition (ME) preinstalled on the hard disk drive. The first time you turn on your computer, a Windows Setup program will automatically run so that you can customize your setup, register your computer, and sign up with an Internet Service Provider (ISP).

  • Page 22: To Register Your Computer

    Introducing the Pavilion Notebook PC Setting Up the Computer 1. Press the blue power button. 2. The Windows Setup program starts automatically. 3. Follow the instructions as they appear on the screen. During setup, you are prompted to: • Enter a user name.

  • Page 23: To Reset The Screen Saver

    • Optionally, record your ownership of the Windows operating system with Microsoft. To reset the screen saver If your HP Pavilion Notebook PC was used as a demonstration unit in a retail store, it may have been configured to display the Pavilion screen saver demo continuously.

  • Page 25: Using The Pavilion Notebook Pc

    Using the Pavilion Notebook PC User's Guide...

  • Page 26: Operating The Computer

    Using the Pavilion Notebook PC Operating the Computer Operating the Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. Press and hold Fn while pressing the appropriate key.

  • Page 27: To Use The Embedded Keypad

    Using the Pavilion Notebook PC Operating the Computer The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you click the right mouse button while pointing at the application. Windows key combinations...

  • Page 28: To Adjust The Display

    3. To temporarily silence the speaker without changing the volume setting, click Mute. With the CD-ROM drive buttons Selected Pavilion Notebook models also have CD-ROM drive buttons, which you can use with music CDs when the system is off. • To increase the volume, press the volume control up button (to the far right of the front edge of the computer).

  • Page 29: To Use The Touch Pad

    Using the Pavilion Notebook PC Operating the Computer To use the touch pad The touch pad, a touch-sensitive pointing device that controls the motion and speed of the pointer on the screen, is built into your computer. 1. Move a thumb or finger across the touch pad in the direction you want the pointer to move.

  • Page 30: Securing The Computer

    Using the Pavilion Notebook PC Securing the Computer Securing the Computer To set up password protection You can protect your computer from access by another user when you set up password protection, which is available either through Windows (software) or through the BIOS Setup utility (hardware).

  • Page 31: To Attach A Security Cable

    5. Check "Prompt for password when computer goes off standby and hibernate." 6. Click OK. If you also want to set up hardware password protection, see Configuring the Pavilion Notebook with the BIOS Setup Utility. To attach a security cable Your computer has a built-in connector that allows you to secure the computer with a cable.

  • Page 32: To Use The Virusscan Utility

    Using the Pavilion Notebook PC Securing the Computer 2. Loop the cable to create a slipknot around the stationary object—make sure it can’t slip off. 3. Insert the lock into the computer's security connector and release the key. Store the key in a safe place away from the computer.

  • Page 33: Working In Comfort

    In addition to the information on RSI given in this chapter, you may also consult the online version of Working in Comfort preloaded on the hard disk of your computer (Start, Programs, Pavilion Library, Working in Comfort), or visit HP’s Working in Comfort Web site.

  • Page 34: Preparing Your Work Environment

    Using the Pavilion Notebook PC Working in Comfort RSI also has been observed in those who frequently engage in activities such as carpentry, knitting, housework, gardening, tennis, windsurfing and lifting children. What causes RSI? The specific causes of RSI have not been established. Nevertheless, the incidence of RSI has been associated with a variety of risk factors, including: •...
  • Page 35 Using the Pavilion Notebook PC Working in Comfort Your Chair It's very important that your chair provides a comfortable sitting position and offers the following features: • A stable base, such as five legs with casters. Make sure the casters are designed for the type of floor you have in your workspace, whether it is bare or carpeted.
  • Page 36 Using the Pavilion Notebook PC Working in Comfort • A freely rotating swivel so you can move easily from side-to-side. • Fully adjustable and padded armrests. The chair arms should not interfere with adjusting the chair or moving it close to your work surface.

  • Page 37: Setting Up Your Hp Computing Equipment

    Using the Pavilion Notebook PC Working in Comfort • Legs: Your thighs should be horizontal or angled slightly downward. Your lower legs should be near a right angle to your thighs. Your feet should rest flat on the floor. If necessary, use a footrest, but double check that you have your seat height adjusted correctly before getting a footrest.
  • Page 38 Using the Pavilion Notebook PC Working in Comfort • The top of your monitor screen should be at or slightly below eye level. Most HP monitors come with a tilt-and-swivel feature that makes it easy to adjust the screen position.
  • Page 39 Using the Pavilion Notebook PC Working in Comfort twisting. Some users prefer a document holder mounted to the monitor while others prefer the document holder positioned between the screen and keyboard. • If the primary task is to view documents rather than using the monitor, the document holder may be placed directly in front of the keyboard with the monitor slightly to the side.
  • Page 40 Using the Pavilion Notebook PC Working in Comfort (25 to 30 inches) above the floor and tilt forward and backward to help you find the most comfortable position. Note that research has shown that there may be less muscle tension in shoulders and forearms with the keyboard tilted away from you.

  • Page 41: Comfort And Safety Checklist

    Using the Pavilion Notebook PC Working in Comfort • When using a stylus or light pen with a graphics tablet, don't grip the stylus tightly. Keep your hand and fingers relaxed and try to maintain a neutral posture in your hand, wrist and forearm.
  • Page 42 Using the Pavilion Notebook PC Working in Comfort General • Work Surface Height: Adjust either your seat height, work surface, or both, to position the work surface at approximately elbow height. • Work Surface Arrangement: Make sure frequently used equipment is within easy reach.

  • Page 43: Your Hp Pavilion Notebook Pc

    Your HP Pavilion Notebook PC You can use your HP Pavilion Notebook virtually anywhere, anytime. The following recommendations should help you work more comfortably. Note that if you are using your portable computer as your primary computer, or using it for extended periods, you should use it with a full-size keyboard, monitor, and mouse.
  • Page 44 Using the Pavilion Notebook PC Working in Comfort Preparing Your Mobile Work Environment • Use a chair that provides good support for your lower back. If an adjustable chair is not available, you can use a pillow or rolled-up towel to provide lower back support.

  • Page 45: Caring For Your Computer

    Using the Pavilion Notebook PC Caring for Your Computer Caring for Your Computer The following are recommendations for maintaining your computer during everyday use, as well as preventing potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.

  • Page 46: To Extend The Life Of The Display

    AC and battery operation) to the shortest comfortable interval. Note There are two types of LCD display available when you buy your Pavilion Notebook PC: HPA (high-performance addressing) and TFT (thin film transistor). HPA uses a passive-matrix technology that produces better contrast than conventional LCD displays.

  • Page 47: To Clean Your Computer

    Using the Pavilion Notebook PC Caring for Your Computer To clean your computer You can clean the computer with a soft cloth dampened either with clean water or with water containing a mild detergent. • Do not use an excessively wet cloth or allow water inside the case.

  • Page 49: Traveling With Your Computer

    Traveling with Your Computer User's Guide...

  • Page 50: Managing Power Consumption

    Traveling with Your Computer Managing Power Consumption Managing Power Consumption When you are not using your computer, you will want to maximize battery operating time without compromising performance. It is not necessary to turn the computer off in order to reduce power consumption and extend battery life. With Windows 98 SE and Windows ME, Advanced Power Management (APM) provides both manual and automated tools for reducing power consumption.

  • Page 51: To Use Manual Power Management

    You can also create power schemes which will automatically shut down the computer components after a specified period of non-use. Define these schemes so that they best support the ways in which you use your Pavilion Notebook. To set power management properties: 1.
  • Page 52 Traveling with Your Computer Managing Power Consumption System standby Turns off the display and hard disk drive. Action Saves current session to RAM. Fn+F3 or Fn+F4 or Start, Shut Down, When Standby. Resume Press the blue power button to return to your current session.
  • Page 53 Traveling with Your Computer Managing Power Consumption Sometimes the system stops responding and you are not able to turn off the computer as described above. To recover, use the following in the order listed. • If you are unable to access the Start menu, you can turn off the system by pressing and holding the blue power button for 4 seconds.

  • Page 54: Using Battery Power

    Traveling with Your Computer Using Battery Power Using Battery Power To check the battery status From the battery status light The battery status light (second from left) reports the following information: Green AC attached—battery full Orange AC attached—battery charging AC attached—battery will not accept charge From the Windows taskbar The System Tray on the Windows taskbar includes a power icon that allows access to more detailed battery status information.

  • Page 55: To Respond To A Low-Battery Warning

    Traveling with Your Computer Using Battery Power To respond to a low-battery warning The computer automatically alerts you when the battery power drops to a critically low level. First you will hear a high-pitched beep. Then, if you have not taken restorative action within a short time, the system hibernates.

  • Page 56: To Control The Processor Speed

    Traveling with Your Computer Using Battery Power To control the processor speed If your computer contains a high-speed Pentium III processor with Intel SpeedStep Technology, you can change settings that control the processor speed. If the taskbar contains an Intel SpeedStep Technology icon, your computer has this feature. With the default settings, the processor speed changes automatically according to the power source (ac adapter or battery).

  • Page 57: Making Connections

    Making Connections User's Guide...

  • Page 58: Using Your Modem

    By connecting your modem to a telephone line, your PC can communicate with other computers throughout the world. You can explore the Internet, send and receive e-mail messages, and use your PC to send and receive faxes. Your Pavilion PC contains several software programs that work with your modem: •...

  • Page 59: To Connect To The Internet

    Making Connections Using Your Modem 2. Double-click the Easy Internet Signup icon on the desktop. This will launch an Internet setup wizard, which will help you locate an Internet service provider in your area. −or− Click Start, Programs, Online Services and select one of the listed providers. This begins the registration process for the online provider you have chosen.

  • Page 60: To Disconnect From The Internet

    Making Connections Using Your Modem To disconnect from the Internet You remain connected to the Internet until you shut down the computer, disconnect the phone line from the computer, or give a command to hang up the connection. • To disconnect from AOL, use the Sign Off menu. •...

  • Page 61: To Send And Receive Faxes

    Making Connections Using Your Modem To send and receive faxes The modem and QuickLink III fax software included with your Pavilion PC enable you to use the computer to send and receive faxes. To start QuickLink III • Click Start, Programs, QuickLink III, QuickLink III.

  • Page 62: To Select Modem Modes

    Making Connections Using Your Modem To view and print a fax 1. In QuickLink III, click the Fax Viewer tool on the toolbar. 2. Click Yes to view the fax now. 3. Click the printer icon to print the fax on the selected printer. 4.

  • Page 63: To Dial In France And Spain

    In order to access the MiniTel system in France, you will need the latest modem driver and MiniTel emulator software. The modem driver is available for download from the technical support area on the HP Pavilion Notebook Web site (http://www.hp.com/notebooks). Some Pavilion Notebook PCs include the TimTel Light software;...

  • Page 64: Connecting Pc Cards

    To insert a PC Card 1. Hold the card with its face up and its connector holes toward the card slot. 2. Slide the PC Card into the slot until it is flush with the Pavilion. To remove a PC Card CAUTION Do not remove a PC Card while the computer is reading or writing data.
  • Page 65 Making Connections Connecting PC Cards 2. Flip the eject button out, so that it is sticks out from the side of the computer. 3. Press the eject button to eject the PC Card. To reestablish network connection after resume When you are using a network PC card, it is possible that you will lose network connection after a Resume operation.

  • Page 66: Connecting External Components

    Using the ports on the rear of the computer or on the port replicator, the following external components are readily connected. Table numbers refer to a callout number on the figures. Port location on Component Pavilion Port replicator Printer (parallel) Printer (infrared) Printer (serial)
  • Page 67 Making Connections Connecting External Components Pavilion Notebook ports Parallel port Serial port VGA port (external monitor) Audio out (external speaker) Microphone jack Infrared port USB port PS/2 port AC adapter jack User's Guide...

  • Page 68: To Use The Port Replicator

    Making Connections Connecting External Components Port replicator ports Serial port Parallel port VGA port (external monitor) PS/2 ports (2) USB ports (2) Audio In Audio Out (external speaker) Microphone jack AC adapter jack To use the port replicator With the optional port replicator, you can connect external components without disconnecting them each time you wish to use the computer on the road.
  • Page 69 Making Connections Connecting External Components 3. Press down until the computer clicks into place. Make sure that the dock status light is on. 4. Open the computer and press the blue power button to turn it on. After the computer is turned on, you can close the lid while it is running. When you dock your computer in a port replicator, it automatically turns on (or resumes).

  • Page 70: To Connect A Printer (Or Other Parallel Device)

    The 6-pin PS/2 port allows you to attach an external keyboard or a PS/2–compatible mouse to the computer. While an external PS/2 mouse is connected, the touch pad is normally disabled. The Pavilion Notebook provides one PS/2 port; the optional port replicator provides two PS/2 ports.

  • Page 71: To Connect A Usb Device

    Universal serial bus (USB) provides a bidirectional serial interface for adding peripheral devices such as game controllers, serial and parallel ports, and scanners on a single bus. The Pavilion Notebook provides one USB port; the optional port replicator provides two USB ports.
  • Page 72 Follow the onscreen instructions. 6. Click Start, Settings, Control Panel, Display, Settings Tab. Position the second monitor to the right or left of your Pavilion Notebook display to match your monitor location. User's Guide...
  • Page 73 You can change the Screen area and Colors settings for the second monitor by selecting Display #2. These settings can be different from your Pavilion Notebook display settings. There are a few limitations with dual display mode: • Settings cannot be changed on the second monitor if DirectDraw is enabled—for example, if video is playing—since the display driver cannot reallocate the display...

  • Page 75: Configuring And Expanding Your Computer

    Configuring and Expanding Your Computer User's Guide...

  • Page 76: Configuring The Pavilion Notebook With The Bios Setup Utility

    Configuring and Expanding Your Computer Configuring the Pavilion Notebook with the BIOS Setup Utility Configuring the Pavilion Notebook with the BIOS Setup Utility The BIOS (Basic Input and Output System) Setup utility is a menu-driven utility that enables you to make changes to the system configuration and tailor the operation of your notebook to your individual work needs.
  • Page 77 Configuring and Expanding Your Computer Configuring the Pavilion Notebook with the BIOS Setup Utility Secondary Master Sets the CD-ROM drive type and CD-ROM drive detected and set various parameters. automatically. Display Device Switches between the built-in display LCD/CRT (LCD), an external display (CRT) if attached, and both.
  • Page 78 Configuring and Expanding Your Computer Configuring the Pavilion Notebook with the BIOS Setup Utility Parallel Port Sets how the parallel port is Enabled configured by the BIOS (specified or automatic). Mode Sets the port to output only, bi- ECP mode directional, ECP mode, or EPP mode.
  • Page 79 Configuring and Expanding Your Computer Configuring the Pavilion Notebook with the BIOS Setup Utility Password on boot Sets whether a user password is Enabled required when the computer boots. Power (APM) Menu* Default PM Control Disables power management, or Battery Powered Only enables it either always or when on battery power only.
  • Page 80 Configuring and Expanding Your Computer Configuring the Pavilion Notebook with the BIOS Setup Utility Power Button Sets the action (Suspend or Off) of Suspend Mode the blue power button when pressed for less than 4 seconds. Resume on Sets whether the system resumes...

  • Page 81: Installing Ram Modules

    Configuring and Expanding Your Computer Installing RAM modules Installing RAM modules The Pavilion Notebook provides an optional memory expansion slot for installing up to two RAM expansion modules. Use HP SDRAM modules only; EDO RAM is not supported. Your computer’s computer chips are extremely static-sensitive. Static electricity can permanently damage computer chips.
  • Page 82 Configuring and Expanding Your Computer Installing RAM modules Note If you add RAM so that your total RAM is greater than 256 MB, you must change the size of the Hibernate partition. This partition is automatically used to save your current session from RAM when battery level is low.

  • Page 83: Removing Ram Modules

    Configuring and Expanding Your Computer Removing RAM modules Removing RAM modules After you remove the RAM expansion cover, do the following: 1. Release the two latches at the sides of the RAM expansion module by pushing them gently outward (away from the sides of the module). 2.

  • Page 84: Replacing A Hard Disk Drive

    Configuring and Expanding Your Computer Replacing a hard disk drive Replacing a hard disk drive You’ll need a small Phillips screwdriver to complete this procedure. 1. From the Start menu, shut down the computer. 2. Unplug the AC adapter, if present, and remove the battery. 3.

  • Page 85: Expanding The Hibernate Partition

    Configuring and Expanding Your Computer Expanding the Hibernate Partition Expanding the Hibernate Partition You can create the Hibernate partition by booting from the Recovery CD. The partitioning and recovery process takes approximately 20 minutes—do not interrupt the process or unplug the AC adapter until the process is completed. C A U T I O N This procedure will format the hard disk drive and erase all data on the disk.
  • Page 86 Configuring and Expanding Your Computer Expanding the Hibernate Partition 14. Follow the onscreen instructions for setting up Windows. 15. When Windows setup is complete, reinstall any applications and restore backed up data. User's Guide...

  • Page 87: Service And Support

    Service and Support User's Guide...

  • Page 88: Hewlett-Packard Limited Warranty Statement

    Service and Support Hewlett-Packard Limited Warranty Statement Hewlett-Packard Limited Warranty Statement 1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified in the Warranty Duration sheet included with your HP computer.
  • Page 89 Service and Support Hewlett-Packard Limited Warranty Statement TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN Some countries, states or provinces do not...

  • Page 90: Getting Support For Your Pavilion Pc

    HP offers a number of ways that you can get technical support for your computer. If you have questions or problems, here are the resources available to you: • Look up information in this User’s Guide. • Visit the Pavilion Notebook Web site. • Visit the HP Customer Care Web site. • Call HP support.

  • Page 91: To Call Hp For Service And Support

    HP notebook product is not normally sold by HP in the country of use, the customer must call one of the supported HP Customer Care Centers located nearest the region. Currently, Pavilion Notebook Series service and support assistance is provided in the US only.

  • Page 92: Obtaining Repair Service

    If the HP notebook product is not normally sold by HP in the country of use, it must be returned to a supported country for services. (Currently, HP Pavilion Notebook PC service is only provided in the United States.) Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location.
  • Page 93 Service and Support Obtaining Repair Service Note If the hard disk drive is defective, you will receive a replacement drive with the original HP software. User's Guide...

  • Page 95: Solving Problems With Your Computer

    Solving Problems with Your Computer User's Guide...

  • Page 96: Troubleshooting Techniques

    If you can’t boot from a CD in the CD-ROM drive • Make sure the CD is a bootable CD, such as the Pavilion Notebook Recovery CD. • If you always want to boot from a CD when one is present, check the boot order in BIOS Setup.

  • Page 97: Display Problems

    Solving Problems with Your Computer Troubleshooting Techniques 4. If the default has been changed, select CD-ROM/DVD for first boot device. 5. Exit the BIOS Setup utility. • Reboot the computer. You may also want to test the CD-ROM drive with diagnostics. See Testing Hardware Operation.

  • Page 98: Dvd Problems

    If you can’t boot from a CD or DVD in the DVD drive • Make sure the CD or DVD is bootable, such as the Pavilion Notebook Recovery CD. • If you always want to boot from a CD or DVD when one is present, check the boot order in BIOS Setup.
  • Page 99 Solving Problems with Your Computer Troubleshooting Techniques If the DVD is playing erratically • Dirt or smudges can cause a disc to skip. Clean the disc with a soft cloth. If the disc is badly scratched, it will have to be replaced. If a DVD movie stops playing in the middle •...

  • Page 100: Hard Disk Drive Problems

    Solving Problems with Your Computer Troubleshooting Techniques Hard Disk Drive Problems If the computer’s hard drive doesn’t spin • Make sure the computer has power. If necessary, connect the AC adapter, making sure it is plugged into a power source and into the rear of the computer. If the hard disk makes a buzzing or whining noise •...

  • Page 101: Memory Problems

    Solving Problems with Your Computer Troubleshooting Techniques If the pointing devices don’t work • Don’t touch the touch pad while booting or resuming. • Reset the computer. If a scroll mouse doesn’t work • Suspend or shut down the computer before you attach the scroll mouse, to ensure that the external mouse will be detected properly/ If you want to go back to using the touch pad, you must suspend or shut down the computer before you detach the scroll mouse.

  • Page 102: Midi Problems

    Troubleshooting Techniques MIDI Problems If the computer is sometimes unable to play MIDI files • Download the latest audio driver from the technical support area of the HP Pavilion Notebook Web site (http://www.hp.com/notebooks). Modem Problems If the modem will not connect at 56K speed •...

  • Page 103: Pc Card (Pcmcia) Problems

    • If the card requires an IRQ, check that there is one available. Look in Device Manager, Properties, Interrupt Request (IRQ). • Check the HP Pavilion Notebook Web site for information about supported PC Cards. • Try the card in another computer.

  • Page 104: Performance Problems

    Solving Problems with Your Computer Troubleshooting Techniques If a PC card modem is not working • Disable the internal modem. 1. Click Start, Settings, Control Panel. 2. Double-click System. 3. Click the Device Manager tab. 4. Double-click Modem to list the current modem devices. 5.

  • Page 105: Port Replicator Problems

    • Battery power is probably extremely low. Plug in the AC adapter or insert a newly charged battery. If the computer keeps beeping • The Pavilion Notebook beeps for 15 seconds when the battery is low. Save your work, shut down Windows immediately, and insert a charged battery or plug in the AC adapter.
  • Page 106 Solving Problems with Your Computer Troubleshooting Techniques 3. From the Power menu, make sure Enable Power Saving is enabled. 4. Exit the BIOS Setup utility. If the battery doesn’t charge • Make sure the AC adapter is plugged into the power source and that the light on the adapter is on.

  • Page 107: Printing Problems

    Solving Problems with Your Computer Troubleshooting Techniques • If the computer is performing an operation, it normally waits for the operation to finish. You may also want to test the power management system with diagnostics. See Testing Hardware Operation. Printing Problems For most printing problems, use the Print Troubleshooter in Windows Help.
  • Page 108 Solving Problems with Your Computer Troubleshooting Techniques • Check the port connection to see if it’s loose. • Check settings in BIOS Setup. 1. From the Start menu, shut down, then restart the computer. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3.

  • Page 109: Startup Problems

    Solving Problems with Your Computer Troubleshooting Techniques 1. From the Start menu, shut down, then restart the computer. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Advanced menu, check that Parallel Port or Serial Port is enabled. If the USB port is not working •...

  • Page 110: Suspending And Resuming Problems

    Solving Problems with Your Computer Troubleshooting Techniques Suspending and Resuming Problems If the computer takes a long time to resume after being suspended • In Windows 98 and Windows ME, the computer can take a minute or longer to resume when a network card is installed. While the operating system is loading drivers and checking hardware and network connections, you will see a blinking cursor on your display.

  • Page 111: Testing Hardware Operation

    Solving Problems with Your Computer Testing Hardware Operation Testing Hardware Operation The Pavilion Notebook DiagTools program provides two levels of testing: • Automated testing using the basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
  • Page 112 Solving Problems with Your Computer Testing Hardware Operation If you saved a Support Ticket, you can also view it later. From the directory c:\dmi\hpdiags, run the file hpsuppt.exe. The Support Ticket will appear in that directory as hpsuppt.txt. User's Guide...

  • Page 113: Recovering And Reinstalling Software

    Recovering and Reinstalling Software Recovering and Reinstalling Software You can use the Recovery CD to recover an original Pavilion Notebook build, or you can use it to install the HP custom software over a user-installed alternate operating system. If you need to recover a specific application, you can reinstall the software directly from your hard drive;...

  • Page 114: To Replace A Damaged Recovery Cd

    Recovering and Reinstalling Software To replace a damaged Recovery CD If you lose or damage the Recovery CD, take your Pavilion Notebook PC to a local HP service center to get a replacement CD. Call the HP Customer Care Center—at (970) 635-1000 in the U.

  • Page 115: To Recover An Application

    To recover an application Note The Recovery CDs restore all the software that was originally on your HP Pavilion Notebook PC, but the recovery program erases the hard drive in the process. Therefore, to reinstall specific applications, you will not use the Recovery CDs.

  • Page 116: Sending Your Computer For Service

    • CDs in the CD player • Floppy disks in the floppy disk drive 3. When sending your Pavilion Notebook to Hewlett-Packard, please use the original product packaging or other substantial packaging in order to avoid damage to the unit in transit.

  • Page 117: Specifications And Regulatory Information

    Specifications and Regulatory Information User's Guide...

  • Page 118: Hardware And Software Specifications

    Specifications and Regulatory Information Hardware and Software Specifications Hardware and Software Specifications For the most up–to–date information on Pavilion Notebook PC specifications, go to the HP Pavilion Notebook Web site at www.hp.com/notebooks. HP Pavilion Notebook PC Hardware Specifications Physical Size: 311mm×249mm×42mm (12.24”×9.80”×1.64”) closed.
  • Page 119 Specifications and Regulatory Information Hardware and Software Specifications Keyboard and 87/88-key touch-type keyboard with 101/102 key emulation. Pointing Embedded numeric keypad. Device 12 function (Fn) keys. Touch pad pointing device. Modem 56Kbps (V.90) data speed maximum. 14.4Kbps fax speed, Class 1 and 2. Input/Output Universal serial bus (USB).

  • Page 120: Software System Resources

    Super I/O: National 97338. Software System Resources The tables on this page show typical resource usage as set up by the Pavilion Notebook BIOS. Plug-and-play operating systems, drivers, and BIOS setup settings may change some of the entries. To see other, nondefault possibilities, refer to the BIOS Setup utility, which lists port and audio device configurations in the Advanced menu.
  • Page 121 Specifications and Regulatory Information Hardware and Software Specifications System Memory 00000 - 9FFFF System memory A0000 – BFFFF Video C0000 - CFFFF Video BIOS D0000 - DBFFF Free (valid uses: upper memory blocks (UMBs) or PC Card memory windows) DC000 - FFFFF System BIOS System Input/Output Addresses (100-3FF) 170-177...
  • Page 122 Specifications and Regulatory Information Hardware and Software Specifications DMA Channels ECP parallel port (if enabled) DOS games (FM decoding) Floppy disk drive Fast IR (if enabled) Cascade from secondary PMA controller Free Free Free User's Guide...

  • Page 123: Safety Information

    Safety Information Power Cords The power cord supplied with the Pavilion Notebook AC adapter should match the plug and voltage requirements for your local area. Regulatory approval for the AC adapter has been obtained using the power cord for the local area. However, if you travel to a different area and need to connect to a different outlet or voltage, you should use one of the power cords listed below.

  • Page 124: Battery Safety

    • Do not charge the battery pack if the ambient temperature exceeds 45° C (113° F). Laser Safety The CD-ROM and DVD drives used with the HP Pavilion Notebook PC are certified as Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1).

  • Page 125: Regulatory Information

    Pavilion Notebook in these regions. U.S.A. The HP Pavilion Notebook PC generates and uses radio frequency energy and may interfere with radio and television reception. The Pavilion Notebook PC complies with the limits for a Class B computing device as specified in Part 15 of FCC Rules, which provide reasonable protection against such interference in a residential installation.

  • Page 126: Canada

    Trade name: Hewlett-Packard Company Product name: HP Pavilion Notebook PC Complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 127 Specifications and Regulatory Information Regulatory Information Options: conforms to the following product specifications Safety: IEC 950:1991+A1,A2 ,A3, A4 / EN 60950 (1992)+A1,A2, A3, A4 GB4943-1995 IEC 825-1:1993/EN60825-1:1994 CISPR 22:1993 / EN 55022 (1994): Class B [1] EMC: GB9254-1988 EN 50082-1:1992 IEC 801-2:1991 / prEN 55024-2 (1992): 4kV CD, 8kV AD IEC 801-3:1984 / prEN 55024-3 (1991): 3V/m...

  • Page 129: Index

    HP Customer Care Web site, 12 ergonomics, 33 HP Web site, 12 APM, 50 factory installation, 113 Audio Out jack floppy disk drive location on Pavilion, 15 access light, 17 location, 14 battery Fn key installing, 19 + DOWN ARROW (volume), 26...
  • Page 130 56 status light, 17 resuming, 110 status light, 17 serial port startup, 109 suspending, 51 location on Pavilion, 15 suspending, 110 troubleshooting, 105 setting up, 19 turning off, 51 power cords, 123 shut down, 52 turning on, 21, 51...

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