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HP Pavilion Plus 14t-ew100 Maintenance And Service Manual
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HP Pavilion Plus 14t-ew100 Maintenance And Service Manual

HP Pavilion Plus 14t-ew100 Maintenance And Service Manual

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Maintenance and Service Guide
The street/model name goes here
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP Pavilion Plus 14t-ew100

  • Page 1 Maintenance and Service Guide The street/model name goes here SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 The terms HDMI, HDMI High-Definition to be bound by the terms of the HP End Not all features are available in all Multimedia Interface, and the HDMI Logo User License Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Personal grounding methods and equipment............................24 Grounding the work area......................................25 Recommended materials and equipment..............................25 Cleaning your computer........................................26 Enabling HP Easy Clean (select products only) ............................26 Removing dirt and debris from your computer............................26 Cleaning your computer with a disinfectant..............................27...
  • Page 5 Backing up information and creating recovery media........................... 59 Using Windows tools for backing up................................. 59 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......59 Restoring and recovering your system..................................59 Creating a system restore ......................................60 Restoring and recovery methods ..................................60...
  • Page 6 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................64 Starting HP PC Hardware Diagnostics UEFI ...............................64 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................65 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................65 Downloading the latest HP PC Hardware Diagnostics UEFI version................66...
  • Page 7 Table 1-1 Product components and their descriptions Category Description Product Name HP Pavilion Plus 14 inch Laptop PC Model numbers: 14-ew0xxx CTO model number: 14t-ew000 Processors 13th generation Intel® processors Intel Core® i7-1355U (3.7 GHz [turbo up to 5.0 GHz], 10 cores, 12 MB Intel Smart (L3) Cache, 15 W) Intel Core i5-1335U (3.4 GHz [turbo up to 4.6 GHz], 10 cores, 12 MB L3 cache, 15 W)
  • Page 8 Supports XiaoWei Supports Cortana (far field) HP Wide Vision 5 MP Camera: indicator LED, USB 2.0, 5 MP BSI sensor, f2.0, 88° wide field-of-view (WFOV) 5 MP by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
  • Page 9 Windows 11 Pro Education Windows 11 Home - HP recommends Windows 11 Pro for Business Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing...
  • Page 10 Component Description USB Type-C® power connector and 20 Connects an AC adapter that has a USB Type-C connector, Gbps port with HP Sleep and Charge and supplying power to the computer and, if needed, charging the DisplayPort™ output computer battery.
  • Page 11 Table 2-1 Right-side components and their descriptions (continued) Component Description USB Type-C Thunderbolt™ port with HP Sleep Connects a USB device, provides high-speed data transfer, and Charge and DisplayPort output and charges small devices (such as a smartphone), even when the computer is off.
  • Page 12 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 13 For wireless regulatory notices, see the section of the country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Wake-on-voice (select products only)
  • Page 14 Keyboard area Keyboards can vary by language. NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components.
  • Page 15 Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.
  • Page 16 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●...
  • Page 17 Table 2-6 Button and description Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
  • Page 18 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 19 Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 20 Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name...
  • Page 21 Table 2-11 Service label components (continued) Component Model number Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...
  • Page 22 Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Chapter 3 Illustrated parts catalog...
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (11) Solid-state drive cover not available as a spare part (12) Heat sink N60149-001 NOTE: Thermal pads are available using spare part number N60158-001. (13) N60150-001 WLAN module MediaTek MT7921 Wi-Fi 6 Bluetooth 5.3 WLAN...
  • Page 25 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes hinge cover) Natural silver N60131-001 Moonlight blue N60132-001 Tranquil pink N60133-001 Display panel NOTE: Panel adhesive is available as spare part number N60157-001. WUXGA N60117-001 WQXGA N60118-001...
  • Page 26 L67440-001 Screw Kit N60153-001 Mylar Kit N60154-001 Display panel adhesive N60157-001 USB-C-to-RJ-45 adapter M95985-001 Hub, HP Elite USB-C® multiport L39572-001 HP 14 reversible sleeve L62792-001 HP Z3700 Wireless Mouse N41663-001 Power adapter (C5) Japan L33157-001 Power cords (C5, conventional, 1.0 m [3.3 ft])
  • Page 27 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Italy L30813-001 Japan L22330-001 North America L22319-001 People's Republic of China L21930-001 South Korea L22328-001 Taiwan L22329-001 Thailand L22326-001 Thailand (bundle) M85421-001 United Kingdom L22320-001 Miscellaneous parts...
  • Page 28 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...
  • Page 29 ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
  • Page 30 Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...
  • Page 31 Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 32 Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
  • Page 33 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 34 Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 35 When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 36 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 37 To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 38 Remove the bottom cover: Remove the four Phillips M2.0 × 6.0 screws from the bottom cover. Starting between the hinges, use a plastic tool (1) to release the bottom cover (2) from the computer, and then remove the cover (3). To install the bottom cover, reverse the removal procedures.
  • Page 39 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 40 Remove the battery from the computer (4). 4-cell battery: Remove the edge of the Mylar (1) that covers the battery connector. Disconnect the cable (2) from the system board. Remove the five Phillips M2.0 × 3.5 screws (3) that secure the battery to the computer. Remove the battery from the computer (4).
  • Page 41 To remove the battery bracket, remove the two Phillips M2.0 × 2.0 screws (1) from the bracket, and then remove the bracket (2). The battery bracket is used on models with a smaller 3-cell battery. To install the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 42 Remove the Phillips M2.0 × 3.0 screw (3), and then remove the WLAN module (4). NOTE: When connecting the antenna cables, be sure to match the number or letter on the cable with the appropriate connector on the module. If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration.
  • Page 43 Remove the bottom cover (see Bottom cover on page 31). Disconnect the battery cable from the system board (see Battery on page 32). Remove the USB/audio board: Remove the Mylar (1) from the top of the board. Disconnect the cable from the ZIF connector (2) on the USB/audio board. Remove the two Phillips M2.0 ×...
  • Page 44 To remove only the USB/audio cable, disconnect the cable from the ZIF connector on the USB/audio board (1) and system board (2), and then peel the cable (3) off the computer. The cable is secured with adhesive. To install the USB/audio board, reverse this procedure. Speakers To remove the speakers, use this procedure and illustration.
  • Page 45 When installing the speakers, be sure that the rubber grommets (4) are correctly installed in the speakers. To install the speakers, reverse this procedure. Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-6 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, TLC...
  • Page 46 Lift the bracket (2) off the drive. Pull the drive away from the socket to remove it. When installing a solid-state drive, be sure a thermal pad is installed on the bottom of the bracket. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 47 To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. To remove the fan, use this procedure and illustration. Table 5-7 Fan description and part number Description Spare part number N60150-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see...
  • Page 48 Table 5-8 Heat sink descriptions and part numbers Description Spare part number Heat sink N60149-001 Thermal pads N60158-001 Before removing the heat sink, follow these steps: NOTE: You do not have to remove the system board to remove the heat sink. You can remove the system board with the heat sink attached.
  • Page 49 To install the heat sink, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-9 Touchpad description and part number Description Spare part number Touchpad, natural silver N60134-001 Touchpad, moonlight blue N60135-001 Touchpad, tranquil pink N60136-001 Touchpad cable N60147-001...
  • Page 50 Remove the four Phillips M2.0 × 2.0 screws (1) from the touchpad bracket, and then remove the bracket from the computer (2). Lift the shielding (1) from the top of the touchpad. Disconnect the touchpad cable from the ZIF connector (2) on the touchpad. Remove the four Phillips M2.0 ×...
  • Page 51 Table 5-10 System board descriptions and part numbers Description Spare part number System board (includes processor; for use in models with the Windows operating system) Intel Core i7-1355U processor and 16 GB of system memory and an OLED display N60112-601 Intel Core i5-1335U processor and 16 GB of system memory N60111-601 Before removing the system board, follow these steps:...
  • Page 52 Remove the four Phillips M2.0 × 3.0 screws that secure the system board to the computer. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 53 Lift the right side of system board (1), and then pull the system board right and away from the connectors to remove it from the computer (2). You can remove the USB bracket (3) after removing the system board. To install the system board, reverse this procedure. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 54 Disconnect the display cable from the system board (4). Remove the six Phillips M2.5 × 5.0 screws that secure the display assembly to the computer. Open the display (1) to open the hinges. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 55 Separate the display (2) from the computer. To remove the display bezel: IMPORTANT: To avoid damaging the bezel or display panel, when removing a display bezel: ● To avoid damaging the panel, do not use a tool to release the inside of the bezel. Use your fingers to lift up on the bezel.
  • Page 56 To remove the display panel: The display panel is secured to the display enclosure with stretchable tape that is installed under the left and right sides of the panel. Insert a tool (1) under the top of the panel and release it just enough to grasp the tape that secures the panel to the cover.
  • Page 57 Use tweezers to grasp the end of the tape at the top corners of the panel (2). Using tweezers or your fingers, pull the tape out from behind the display panel (3). You must pull the tape multiple times before it is completely removed. Rotate the display panel over and place it next to the display enclosure.
  • Page 58 Remove the frame (7). The OLED display bracket is available as spare part number N60138-001. To remove the hinges from the display rear cover: Remove the three Phillips M2.0 × 2.5 broadhead screws (1) and Phillips M2.0 × 2.0 screw (2) from each hinge.
  • Page 59 To remove the camera module: Disconnect the cable (1) from the module. Use a tool (2) to detach the camera module from the display back cover. The module is attached with double-sided adhesive. NOTE: To avoid damaging the module, insert the tool under the module and pull it along the length of the module to release it.
  • Page 60 Release the wireless antenna cables from the retention clips and routing channels (1) built into the sides and bottom of the display back cover, and then peel the foil that holds the wireless antennas (2) off the display back cover. The wireless cables and antennas are available as spare part number N60123-001.
  • Page 61 Table 5-11 Top cover with keyboard descriptions and part numbers Description Spare part number Top cover with keyboard, moonlight blue N60120-xx1 Top cover with keyboard, natural silver N60121-xx1 Top cover with keyboard, tranquil pink N60122-xx1 Table 5-12 Spare part country codes For use in country or Spare part For use in country or...
  • Page 62 Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 63 Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...
  • Page 64 Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe). Double-click the file that has an .exe extension (for example, The BIOS installation begins.
  • Page 65 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
  • Page 66 Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 67 Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
  • Page 68 After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.
  • Page 69 To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.
  • Page 70 HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 71 Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
  • Page 72 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 73 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.
  • Page 74 Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...
  • Page 75 Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1200 (WUXGA) 2560 × 1600 (WQXGA) 2880 × 1800 (2.8K) Surface treatment Antiglare (WUXGA, WQXGA) BrightView (2.8K)) Brightness 400 nits (2.8K) 300 nits (WUXGA, WQXGA) Viewing angle UWVA Backlight...
  • Page 76 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 77 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 78 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 11 Recycling...
  • Page 79 19 illustrated 19 bottom components 12 spare part number 19 spare part number 19 bottom cover display bezel HP PC Hardware Diagnostics UEFI illustrated 17 illustrated 19 downloading 65 removal 31 spare part number 19 failure ID code 64...
  • Page 80 2 USB flash drive 60 USB 5, 6 recovery media 59 USB Type-C power connector creating using HP Cloud and 20 Gbps port with HP keyboard Recovery Download Sleep and Charge and product description 3 Tool 59 DisplayPort output 4...
  • Page 81 13 USB 10 Gbps port, identifying 5 USB 5 Gbps port, identifying 6 USB Type-C power connector and 20 Gbps port with HP Sleep and Charge and DisplayPort output, identifying 4 USB Type-C Thunderbolt port with...