Valcom VE4002A Manual page 3

SETUP
Information specific to your application will need to
be programmed into the VE4002A and
VE4002A-EC using a computer. The PC used for
programming should be connected to the same
subnet as the VE4002A and VE4002A-EC. Setup
will be done using the IP Solutions Setup Tool.
Download the latest version of the free IP Solutions
Setup Tool the Valcom web site at
www.valcom.com/vipsetuptool.
TECHNICAL ASSISTANCE
When trouble is reported, verify power is being
supplied to the unit and there are no broken
connections. If a spare unit is available, substitute
a spare unit for the suspected defective unit.
Assistance in troubleshooting is available from the
factory. Call (877) 427-2166 and ask for Valcom
Engineered Solutions Technical Support or visit our
website at www.ValcomES.com.
When requesting assistance, you should include all
available information. It is strongly suggested that
you go to the web site and review the information at
www.valcom.com.
Valcom equipment is not field repairable. Valcom,
Inc. maintains service facilities in Roanoke, VA.
Should repairs be necessary, attach a tag to the
unit clearly stating your company name, address,
phone number, contact person and the nature of
the problem. Send the unit to:
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, Va. 24019-5056
WARRANTY
Warranty information may be found on our website
at www.valcom.com/warranty.
3 947802