HP Pavilion Star Wars Maintenance And Service Manual

Star wars special edition notebook.
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HP Pavilion Notebook (Intel)
TM
Star Wars
Special Edition Notebook
Maintenance and Service Guide

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   Summary of Contents for HP Pavilion Star Wars

  • Page 1

    HP Pavilion Notebook (Intel) Star Wars Special Edition Notebook Maintenance and Service Guide...

  • Page 2

    HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, Centrino, and Pentium are Agreement (EULA).

  • Page 3

    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4

    Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................7 Display ..................................7 Right side ................................11 Left side ................................13 Top ..................................14 TouchPad ............................14 Lights ..............................15 Buttons and speakers ........................16 Keys ..............................18 Bottom .................................

  • Page 6: Table Of Contents

    Downloading a BIOS update ......................88 Using HP PC Hardware Diagnostics (UEFI) ......................89 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........89 8 Using Setup Utility (BIOS) in Windows 8.1 ...................... 91 Starting Setup Utility (BIOS) ..........................91 Updating the BIOS ..............................

  • Page 7: Table Of Contents

    Restoring specific files ........................102 Restoring specific files using Windows Backup and Restore ........102 Recovering the original system using HP Recovery Manager ............102 What you need to know ....................103 Recovering using HP Recovery partition (select models only) ........103 Recovering using the recovery media ................

  • Page 8: Table Of Contents

    Changing the computer boot order ................115 Removing the HP Recovery partition (select products only) ........115 13 Using HP PC Hardware Diagnostics (UEFI) ....................117 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............118 14 Specifications ............................119 Computer specifications ............................ 119 39.6-cm (15.6-in) display specifications ......................

  • Page 9: Product Description

    Product description Category Description Product name HP Pavilion Notebook Star Wars Special Edition Notebook Processors 4th generation Intel® Core™ i7 Processor (Haswell) Intel Core i7-4510U (2.0GHz, turbo up to 3.1GHz), 1600MHz/4MB L3, Dual 15W 4th generation Intel Core i5 Processor (Haswell) Intel Core i5-4210U (1.7GHz, turbo up to 2.7GHz), 1600MHz/3MB L3, Dual 28W...

  • Page 10

    Category Description Chipset Intel BDW Intel BSW Intel Skylake Intel Haswell Graphics Internal graphics: Intel Iris Graphics 6100 (Broadwell) Intel HD Graphics 5500 (Broadwell) Intel HD Graphics 530 (Skylake) Intel HD Graphics 4400 (Haswell) Switchable discrete graphics: NVIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz) (i5/i7 processors) AMD R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz) (i5/i7 processors)

  • Page 11

    Supports zero power optical drive Supports M-disc Audio/video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression Dual speakers...

  • Page 12

    Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter Internal card One M.2 slot for WLAN expansion External HP Multi-Format Digital Media Card Reader media card Support SD/SDHC/SDXC Push-Push Insertion/Removal SIM slot (populated with WWAN; tool-less user-accessible) Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz...

  • Page 13

    Category Description Power Battery: requirements 4-cell, 41-Whr, 2.8Ah, li-ion battery AC adapters: AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only) AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete or UMA graphics in India/China only) AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only) 1 meter power cord...

  • Page 14

    Chapter 1 Product description...

  • Page 15: External Component Identification

    External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer.

  • Page 16

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 17

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 18

    Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones (2) Record sound. Webcam Records video and captures photographs.

  • Page 19: Right Side

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 20

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.

  • Page 21: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter/battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. Amber: The AC adapter is connected and the battery is ●...

  • Page 22: Touchpad

    Component Description Optical drive eject button Releases the disc tray. Optical drive Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model.

  • Page 23: Lights

    Lights Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 24: Buttons And Speakers

    Buttons and speakers Chapter 2 External component identification...

  • Page 25

    Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 26: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key, or the spacebar. Windows key Windows 7: Displays the Start menu. Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 27: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.

  • Page 28: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 29: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...

  • Page 30

    Chapter 3 Illustrated parts catalog...

  • Page 31

    Item Component Spare part number Display assembly (39.6-cm [15.6-in] HD, touch screen) not spared NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents, non-touch models on page 28 Display assembly subcomponents,...

  • Page 32

    Item Component Spare part number ● For use in the United Kingdom 809031-031 ● For use in the United States 809031-001 Models with a backlight: ● For use in Denmark, Finland, and Norway 809032-DH1 ● For use in French Canada 809032-DB1 For use in India 809032-002...

  • Page 33

    Item Component Spare part number ● For use in Turkey 836099-141 ● For use in the United Kingdom 836099-031 ● For use in the United States 836099-001 Optical Drive Cable Kit 811199-001 Touchpad 813987-001 Power button board (includes cable) For use in all models except Star Wars Special Edition models 809033-001 For use in Star Wars Special Edition models 837611-001...

  • Page 34

    Item Component Spare part number ● Intel Core i5-6200U processor and 2 GB of dedicated video memory (for use in Star 836094-001, -601 Wars Special Edition models) ● Intel Core i7-5500U processor and 4 GB of dedicated video memory 837744-001, -601 ●...

  • Page 35

    Item Component Spare part number Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005 (12) Memory module (DDR3L-1600): 8-GB 693374-005 4 GB 691740-005 2 GB 691739-005 (13) Power connector cable...

  • Page 36: Display Assembly Subcomponents, Non-touch Models

    Item Component Spare part number For use in silver models 809021-001 For use in pink models 809025-001 For use in Star Wars Special Edition models 833468-001 Rubber screw covers (not illustrated) 809035-001 Display assembly subcomponents, non-touch models Item Component Spare part number Display bezel (includes Mylar screw covers) 809027-001 Hinges (left and right, includes Mylar screw covers)

  • Page 37

    Item Component Spare part number Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers) BrightView, HD, flat 809371-001 AntiGlare, FHD, slim 809372-001 AntiGlare, FHD, UWVA, non-touch 819999-001 TOP (Touch On Panel) 813109-001 Display cable (includes Mylar screw covers) For use in non-touch displays 809028-001 For use in TOP (Touch On Panel) displays 809342-001...

  • Page 38: Display Assembly Subcomponents, Touch Models

    Display assembly subcomponents, touch models Item Component Spare part number Display bezel and panel AntiGlare, FHD, SVA, touch 809341-001 AntiGlare, FHD, UWVA, touch 819998-001 Display cable (includes Mylar screw covers) 811222-001 Webcam/microphone module For use in all models except for Star Wars Special Edition models 810961-001 For use in Star Wars Special Edition models 837746-001...

  • Page 39: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001 AC adapter, 65-W, non-PFC, 4.5 mm 710412-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001 People’s Republic of China and India)

  • Page 40: Mass Storage Devices

    Mass storage devices Component Spare part number Hard drive (does not include bracket): 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750-GB, 5400-rpm, 2.5-in 778190-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005 500-GB, 5400-rpm, 2.5 inch 778188-005...

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 42: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 45

    ● Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● Conductive bins and other assembly or soldering aids ● Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ●...

  • Page 46

    Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 47: Removal And Replacement Procedures For Customer Self-repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 48: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 800049-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 49: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive For use in silver models 809328-001 For use in white models 809329-001 For use in red models 809330-001 For use in blue models 809331-001 For use in pink models 809332-001 For use in purple models 809333-001 For use in black models...

  • Page 50

    Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 52: Bottom Cover

    Bottom cover Description Spare part number Bottom cover hinge caps 809034-001 Rubber screw covers 809035-001 Bottom cover For use in purple models 809026-001 For use in sparkling black models 809345-001 For use in red models 809023-001 For use in white models 809022-001 For use in blue models 809024-001...

  • Page 53: Component Replacement Procedures

    Description Spare part number For use in Slovenia 809031-BA1 For use in South Korea 809031-AD1 For use in Switzerland 809031-BG1 For use in Taiwan 809031-AB1 For use in Thailand 809031-281 For use in Turkey 809031-141 For use in the United Kingdom 809031-031 For use in the United States 809031-001...

  • Page 54

    Description Spare part number For use in Saudi Arabia 836099-171 For use in Spain 836099-071 For use in South Korea 836099-AD1 For use in Switzerland 836099-BG1 For use in Taiwan 836099-AB1 For use in Thailand 836099-281 For use in Turkey 836099-141 For use in the United Kingdom 836099-031...

  • Page 55

    Remove the two Phillips PM2.5×12.0 screws (1) that secure the hinge covers to the computer, and then lift the covers off the computer (2). Remove the two Phillips PM2.0×2.0 screws from the optical drive bay (1). Remove the six Phillips PM2.5×6.5 screws from near the battery bay (2). Position the computer upside down.

  • Page 56

    Use a non-marking tool (3) to disengage the bottom cover from the computer. You will have work around the seams on all sides of the computer. CAUTION: To avoid damaging the cover, do not pry the cover near the optical drive bay. Remove the bottom cover (4).

  • Page 57: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7 mm, hybrid 8 GB SSD 732000-005...

  • Page 58

    Lift the hard drive from the computer (2). To disassemble the hard drive, pull the brackets away from each side of the hard drive (1). Disconnect the hard drive connector and cable from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 784644-005 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter 806723-005 CAUTION:...

  • Page 60

    Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 61: Solid-state Drive (m.2)

    Solid-state drive (M.2) Description Spare part number 256 GB solid-state drive (SSD), M.2, TLC 837768-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Rtc Battery

    RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 63: Memory Module

    Memory module Description Spare part number 8-GB (DDR3L-1600) 693374-005 4-GB (DDR3L-1600) 691740-005 2-GB (DDR3L-1600) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64

    Description Spare part number 806747-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 65: Heat Sink Assembly

    Remove the fan from the computer (4). Reverse this procedure to install the fan. Heat sink assembly NOTE: The heat sink assembly spare part kits include replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics and Broadwell or Skylake-U processors 806827-001 Heat sink for use in models with UMA graphics and Broadwell or Skylake-U processors 806826-001...

  • Page 66

    Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 40). Remove the optical drive (see Optical drive on page 41).

  • Page 67

    ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...

  • Page 68: Usb Board

    USB board Description Spare part number USB board for use in all models except for Star Wars Special Edition models (includes cable) 809038-001 USB board for use in Star Wars Special Edition models (includes cable) 837612-001 Before removing the USB board, follow these steps: Shut down the computer.

  • Page 69: Optical Drive Connector

    Remove the USB board (4). Reverse this procedure to install the USB board. Optical drive connector Description Spare part number Optical drive connector 811199-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: System Board

    Remove the optical drive connector and cable (3). Reverse this procedure to install the optical drive connector. System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system...

  • Page 71

    Description Spare part number ● Intel Core i7-5500U processor and 2 GB of dedicated video memory 809045-001, -501, -601 ● Intel Core i7-5200U processor and 4 GB of dedicated video memory 809046-001, -501, -601 ● Intel Core i7-5200U processor and 2 GB of dedicated video memory 809044-001, -501, -601 Intel Core i7-4510U processor and 2 GB of dedicated video memory 841911-001, -601...

  • Page 72

    Remove the battery (see Battery on page 40). Remove the optical drive (see Optical drive on page 41). Remove the bottom cover (see Bottom cover on page 44). NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...

  • Page 73

    Lift the right side of the system board, and then lift the right side of the system board up to gain access to the USB board cable and connector underneath (2). Disconnect the USB board cable from the connector under the system board (1), and the remove the system board from the computer (2).

  • Page 74: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 809037-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 75: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 809033-001 Power button board for use in Star Wars Special Edition models (includes cable) 837611-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76

    Remove the power button board from the computer (4). Reverse this procedure to install the power button board and cable. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 77: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 806746-001 Power connector cable for use in Star Wars Special Edition models 837610-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78

    Reverse this procedure to install the power connector cable. TouchPad Description Spare part number TouchPad 813987-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79

    Remove the three broadhead Phillips PM2.0×2.0 screws (2) that secure the TouchPad to the computer. Lift the bottom of touchpad up, and then pull it away from computer.(3). NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is installed UNDER the keyboard shield (4).

  • Page 80: Display Assembly, Non-touch

    Display assembly, non-touch Description Spare part number Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers) BrightView, HD, flat 809371-001 AntiGlare, FHD, slim 809372-001 AntiGlare, FHD, UWVA, non-touch 809999-001 TOP (Touch On Panel) 813109-001 Antennas (include Mylar screw covers) 809008-001 Display bezel 809027-001 Display cable (includes Mylar screw covers)

  • Page 81

    Description Spare part number For use in all models except for Star Wars Special Edition models 806758-001 For use in Star Wars Special Edition models 837745-001 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 82

    To remove the display bezel: Remove the two screw covers (1) and the two Phillips PM2.0×3.0 screws (2) that secure the display assembly to the computer. Flex the inside of the top edge (3), the left and right edges (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure.

  • Page 83

    Remove the webcam/microphone module from the display (3). The webcam for non-touch models is available using spare part number 806758-001 for standard models or 837745-001 for Star Wars Special Edition models. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure (1). Component replacement procedures...

  • Page 84

    Lift the top of the panel (2). Raw display panels are available using the following spare part numbers: 809371-001: BrightView HD panels 809372-001: AntiGlare FHD panels 813109-001: TOP (Touch On Panel) 819999-001: AntiGlare, FHD, UWVA panels Rotate the display panel until it is upside-down next to the display enclosure (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).

  • Page 85

    Remove the display panel from the enclosure (4). To remove the display hinges: Remove the four Phillips PM2.0×3.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×3.0 screws (2) from the top of the hinges that secure the display hinges to the display enclosure.

  • Page 86

    To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure, and then remove the antenna cables and transceivers (2). Antennas for non-touch models are available using spare part number 809008-001. NOTE: Number of antennas and transceivers may vary.

  • Page 87

    To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). The display cable is available using spare part number 809028-001 for non-touch models and 809342-001 for TOP (Touch On Panel) displays.

  • Page 88: Display Assembly, Touch

    Reverse this procedure to reassemble and install the display assembly. Display assembly, touch Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 89

    Pry up on each side of the display to disengage the cover (1). Remove the display cover (2). The display enclosure is available using the following spare part numbers: 809015-001: Silver models 809016-001: White models 809017-001: Red models 809018-001: Blue models 809019-001: Pink models 809020-001: Purple models 809344-001: Black models...

  • Page 90

    Remove the webcam/microphone module from the display (3). The webcam for touch displays is available using spare part number 810961-001 for standard models or 837746-001 for Star Wars Special Edition models. To remove the display panel: Lift the tape that secures the display cable to the connector on the back of the panel (1), and then disconnect the display cable (2).

  • Page 91

    Lift the top of the panel (5). The display panel is available using spare part numbers: 809341-001: AntiGlare, FHD,SVA, touch 819998-001: AntiGlare, FHD, UWVA, touch Rotate the display panel until it is upside-down next to the display enclosure (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).

  • Page 92

    Remove the display panel from the enclosure (4). The display panel is available using spare part number 809341-001. To remove the display hinges: Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to the display enclosure.

  • Page 93

    To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove the antenna cables and transceivers (3). The antennas are available using spare part number 811201-001. NOTE: Number of antennas and transceivers may vary.

  • Page 94

    To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (2), and then remove the cable from the display enclosure (3). The display cable is available using spare part number 809342-001 for TOP (Touch On Panel) displays and 811222-001 for touch displays.

  • Page 95: Using Setup Utility (bios) In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 96: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 97: Using Hp Pc Hardware Diagnostics (uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 98

    Chapter 7 Using Setup Utility (BIOS) in Windows 7...

  • Page 99: Using Setup Utility (bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 100

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 101

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating the BIOS...

  • Page 102

    Chapter 8 Using Setup Utility (BIOS) in Windows 8.1...

  • Page 103: Using Setup Utility (bios) In Windows 10

    Updated versions of Setup Utility (BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 104: Determining The Bios Version

    To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –...

  • Page 105: Synchronizing A Tablet And Keyboard (select Products Only)

    other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

  • Page 106

    Chapter 9 Using Setup Utility (BIOS) in Windows 10...

  • Page 107: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 108: Creating The Recovery Media

    ● If necessary, you can exit the program before you have finished creating the recovery media. The next time you open HP Recovery Manager, you will be prompted to continue the process. Creating the recovery media Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted.

  • Page 109: Backing Up System And Personal Information

    Backing up system and personal information Your computer stores information that is important to you, such as files, emails, and photos, and you will want to keep that information even if you download a virus or the system stops working properly. How completely you are able to recover your files depends on how recent your backup is.

  • Page 110: Creating A Backup Using Windows Backup And Restore

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 111: What You Need To Know

    A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail. ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not.

  • Page 112: Changing The Computer Boot Order

    Press at system bootup. Select the optical drive or the flash drive. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: Restart the computer. Press while the computer is restarting, and then press for boot options.

  • Page 113: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 114: Using Windows Tools

    HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs.

  • Page 115: Restore And Recovery

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 116: Using The Hp Recovery Partition (select Models Only)

    Creating HP Recovery media (select models only) on page 105. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 117

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.

  • Page 118

    110 Chapter 11 Backing up, restoring, and recovering in Windows 8.1...

  • Page 119: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 120: Creating Hp Recovery Media (select Products Only)

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 121

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 122: What You Need To Know Before You Get Started

    Creating HP Recovery media (select products only) on page 112. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 123: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 124

    IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 112.

  • Page 125

    13 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 126: Downloading Hp Pc Hardware Diagnostics (uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 127: Specifications

    14 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 384.5 mm 15.14 in Height (rear) 25.15 mm 0.99 in Weight 2.499 kg 5.51 lb Touch 2.299 kg 5.07 lb Non-touch Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 128: Cm (15.6-in) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Thickness 3.8 mm or 3.2 mm 0.150 inch or 0.126 inch Resolution 1920x1080 (FHD) 1366x768 (HD) Surface treatment AntiGlare or BrightView Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED...

  • Page 129: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g...

  • Page 130: Blu-ray Rom Dvd±rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 131: Dvd±rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 132

    124 Chapter 14 Specifications...

  • Page 133: Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 134: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...

  • Page 135

    Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SVT/SJT or equivalent, No.

  • Page 136

    128 Chapter 15 Power cord set requirements...

  • Page 137: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 138

    130 Chapter 16 Recycling...

  • Page 139: Index

    Index Symbols/Numerics buttons display enclosure 3D camera, identifying 8, 9, 10 left TouchPad 14 illustrated 29, 30 power 17 removing 79, 86 right TouchPad 14 display panel AC adapter/battery light 13 illustrated 29, 30, 72 action keys product description 2 identifying 18 cables, service considerations 33 removing 75, 77, 82, 84...

  • Page 140

    36 illustrated 28, 30 service 20 plastic parts, service removing 75, 77, 82, 84 wireless certification 20 considerations 33 HP PC Hardware Diagnostics (UEFI) WLAN 20 pointing device 4 downloading 89 latch, battery release 19 ports using 89, 117...

  • Page 141

    12, 19 recovery 102 security cable 12 video, product description 3 discs 106, 108, 112, 115 solid-state drive HP Recovery Manager 102, 107, removal 53 spare part number 25, 32, 53 webcam media 108, 115 speakers identifying 8, 9, 10...

  • Page 142

    wireless antennas illustrated 29, 30 removing 78, 79, 85, 86 wireless certification label 20 wireless, product description 4 WLAN antennas, identifying 7, 9, 11 WLAN device 20 WLAN label 20 WLAN module illustrated 26 removing 51 workstation guidelines 36 134 Index...

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