Marport Catch Pro User Manual page 71

• Check that the Configuration Cable is not connected to a USB hub. The Configuration
Cable must be connected directly to the computer.
• If the computer goes to sleep mode, the sensor may be disconnected. Change the
settings on your computer to increase the time before sleep mode.
• If the problem persists, connect the sensor to a charger and wait until it is fully charged.
Then try again to connect.
Mosa2 displays a critical error message.
• Disconnect both USB connector and three-pin plug. Then, connect again the
Configuration Cable. If the message is still displayed, it means there is an issue with the
sensor's components. Contact Marport support.
The sensor is not running when testing out of water
You activated the sensor water switch outside water or in a low level of water (for example for
testing purpose) but it does not switch to running mode and does not emit any data.
The virtual water switch option may be activated in Mosa2. When this option is activated,
the sensor runs only at a depth more than 2 meters. For more details, read About the Virtual
Water Switch Option (on page 23).
1. Connect the sensor to Mosa2 and check if there is an orange warning sign at the top of
the window. If yes, it means the virtual water switch is on.
2. Go to Communications page, then in Options, click
Catch Pro Sensors | V1 |
Maintenance and Troubleshooting
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