Yealink CP965 Manual

Dialing

Dial phone number or extension

Tap Call, then tap the keyboard icon. Dial the desired number and then tap Call.

• Local and Long distance – dial the 10-digit phone number (area code + local number)
• International – dial 011 + country code + city code + number
• Internal extension – dial the extension

NOTE:
Be sure to use a surge protector with your phone.

Your Phone Calling Features

Basics

Answer Calls

• To answer a ringing call, tapAccept.
• To answer a second call while on an active call, simply tapAccept. The first call will automatically be placed on hold. Toggle back and forth between multiple calls by tapping the arrow at the upper right corner of the screen.

End Calls

• Tap End Call to end an active call.
• For multiple calls, tap End Call to hang up active call.
  Tap Resume and then End Call to hang up the next call.

Hold Calls

• While on an active call, tap Hold and the call will be held. Tap Resume to resume the call

Transfer Calls

Attended Transfer

• While on an active call, tap Transfer, then Consult First. Tap the keypad icon then dial the desired number and then tap Consult. The first call is automatically placed on hold. Speak to the other party and then tap Transfer again to complete the transfer. Tap End Call to end the call.

Blind Transfer

• While on an active call, tap Transfer then Transfer Now. Tap the keypad icon and then dial the desired number then tap Transfer. The first call is automatically put on hold.

Conference Calls
Conduct Conference Calls

1. Make call to or receive call from other party.
2. Tap the people icon in the upper right corner of the phone display.
3. TapAdd People, dial the desired number or select a person. Tap the numer dialed.
4. Tap the check mark near the upper right. All parties are now connected.

Forward Calls
To enable call forwarding (first time setup)
If the call forwarding feature does not appear on your home screen, complete the following steps:

1. Tap your avatar near the upper left corner of the screen.
2. Tap Settings > Calling.
3. Enable theCall Forwarding option.
4. Enable the call forward on home screen option.
5. Tap the home button and the call forwarding feature will now appear at the bottom of the home screen.

Using Call Forwarding After Initial Setup:
Tap the Forward To option on the bottom of the phone screen. Select the desired option:

1. Don't forward calls
2. Forward to voicemail
3. Forward to contact or number

If Forward To Contact is selected, tap New contact or number. Search for desired contact or enter the 10 digit phone number and then tap that contact or number.
Tap the back arrow twice to return to home screen.

Park and Unpark Calls (If Enabled)
Parking is a way to place a call on public hold so that others can unpark and answer the call from any phone.

Park an Active Call

1. While on an active call, tapMore > Park Call
2. The call will get parked to an extension and displayed on top of the screen. Notify the other person of the parked call extension.

Unpark a Call

1. From the phone where the call was parked, tap the desired code to unpark the call.
2. From another phone, tapCalls.
3. Tap the unpark icon near the top of the screen and enter the appropriate park extension.
4. TapOk.

Viewing Recent Calls

View Recent Calls List

1. TapCalls > Recent
2. Scroll down/up to view all calls
3. Tap any record to dial the highlighted call

Directory

View Organization Directory

1. TapMore > People (or just tap People)
2. Tap the desired catagory to view all contacts within that catagory.

To add contacts:

1. TapMore > People
2. Tap the + icon near lower right corner
3. TapAdd from directory
4. Select the desired contact
5. Select the desired catagory
6. Tap the check mark near the upper right corner
7. Tap the home button to return to the home screen

Important Note About 911:
Because VoIP (Voice over Internet Protocol) service works differently than traditional phone service, VoIP E911 service may also work differently. To understand limitations and to be prepared should you need to make a 911 call from your IP phone, please read the TelNet E911 Emergency Service Advisory Notification at: www.telnetww.com/TelNet911Advisory.pdf

VoIP 911 Alert
Emergency 911 service on this device may be limited or unavailable and DOES NOT function during a power or broadband outage.
Click to visit www.telnetww.com/911info

Additional Phone Features

Muting the Microphone

• During a call, press to mute your audio
• To disable Mute, press again

Change Volume

• To change call volume, press during a call
• To change the ringer volume, press when the phone is idle or ringing

Voicemail (If Enabled)

Tap Voicemail to view the voicemail list, select the desired message and tap the arrow to playback the message.
Within each message, there are additional options to callback, display more info or delete the message.