Bowflex 10 Troubleshooting Manual

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3/11/24, 9:06 AM

BowFlex Treadmill 10 & 22 - CALIBRATE MCB

"Procedure 4"

Applicable for the Treadmill 10 & 22 only

Follow these steps to calibrate the treadmill's MCB

From the Start-Up screen, tap on the upper-right corner of the Console Display 10 times. The Console will display the

"Advanced User Actions" menu.

Tap on the "Assembly App" option.

From the "Assembly App" menu, tap CALIBRATE in the upper right corner of the Console Display. The Console will

shift to Calibrate mode.

From the "Calibrate" menu, tap BEGIN TEST SUITE.

Be sure the area around the Treadmill is clear of all bystanders, children and pets.

Be sure there is nothing on or under the Walking Belt, or near the Treadmill.

The Console will display "CALIBRATE_MCB-USER CONFIRM". Tap CONFIRM, and the calibration procedure starts.

Note: The calibration procedure will begin by automatically moving the Walking Belt and adjusting the incline

of the Walking Deck. Be sure not to touch or allow anyone else to touch the machine while calibration is

occurring.

When calibration is complete, the Console will display "CALIBRATE MCB - PASS".

Tap EXIT in the upper-right corner of the Display to exit the Calibrate Mode.

Flip the power switch to OFF. Calibration is now complete for the machine.

If the MCB Calibration failed:

Belt did not move at any point during the MCB

about:blank

BowFlex Treadmill 10 & 22 - CALIBRATE MCB

Bow ex® | How to Calibrate a Bow ex Treadmill

(BowFlex® | How to Calibrate a BowFlex

Treadmill)

test: Treadmill 10 and 22: Why won't the belt move?

ID: 13537.2

1/2

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Summary of Contents for Bowflex 10

Page 1 Bow ex® | How to Calibrate a Bow ex Treadmill (BowFlex® | How to Calibrate a BowFlex Treadmill) From the Start-Up screen, tap on the upper-right corner of the Console Display 10 times. The Console will display the “Advanced User Actions” menu. Tap on the “Assembly App” option.
Page 2 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 3 Follow these steps to check the firmware version From the Boot-Up screen with red text in the corners (reference 1), tap on the upper-left corner of the Console Display 10 times. The Console will display the “Select Action” menu. (Reference 1) The boot-up screen appears for 4 seconds at the beginning of the powering on process.
Page 4 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 5 Please note, the reset machine procedure will wipe the workout data on your machine. From the Start-Up screen (reference 1), tap on the upper-right corner of the Console Display 10 times. The Console will display the “Advanced User Actions” menu.
Page 6 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 7 10 times within 3 seconds from the Log In screen (reference 1.2). (Reference 1.1) The initial screen showing the BowFlex or JRNY logo appears with serial numbers in each corner. Tap the upper right corner 10 times within 3 seconds to access the menu to force an update.
Page 8 The Log In screen appears after logging out or if you missed the opportunity to access the menu from the previous screen. Tap the upper right corner 10 times within 3 seconds to access the menu to force an update.
Page 9 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 10 3/11/24, 9:01 AM Treadmill 10:  Why is my treadmill turning off in the middle of a workout? ATTENTION: If the customer complains of any of the following, transfer the call to a Senior Rep in the CS ESCALATION queue. NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."...
Page 11 3/11/24, 9:01 AM Treadmill 10:  Why is my treadmill turning off in the middle of a workout? Treadmill 22 Procedures MY14/17 Treadmill Procedures about:blank...
Page 12 Treadmill 10: My treadmill is powered on but the display won't light up ID: 11407.1 Follow this troubleshooting guide to help resolve issues involving consoles not lighting up on the BowFlex Treadmill 10. If your treadmill does not power on at all, please troubleshoot using this guide: Treadmill 10: Why won't my machine or console...
Page 13 3/11/24, 9:03 AM Treadmill 10:  My treadmill is powered on but the display won't light up (Reference 2) Treadmill 22 shown. Your treadmill may vary slightly. Remove the right base shroud to access the 6-pin connector. If the issue persists, use a Phillips head screwdriver to remove the outer junction cover from the top of the right upright (reference 3) and inspect the white 6-pin connector.
Page 14 3/11/24, 9:03 AM Treadmill 10:  My treadmill is powered on but the display won't light up Treadmill 22 shown. Your treadmill may vary slightly. Remove the right outer junction cover to access the 6-pin connector. If the issue persists, inspect the white 6-pin connector at the back of the console. Remove the cover from the back of the console.
Page 15 3/11/24, 9:03 AM Treadmill 10:  My treadmill is powered on but the display won't light up The white arrows indicate the locations of the screws to remove to take the motor and MCB cover off. (Reference 6) The MCB (yellow) and switching power supply (red) are shown on the left side of the image.
Page 16 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 17 3/11/24, 9:03 AM Treadmill 10:  My treadmill is powered on but the display won't light up *Belt stops suddenly without an error code, without user input, or the safety key being pulled. Console remains on or working. 4 Contact Tech Team / Advanced Troubleshooting (TM/TC) ...
Page 18 Treadmill 10 and 22: How can I adjust the walking belt alignment or tension? ID: 13650.1 Follow this troubleshooting guide to help resolve issues involving walking belt alignment and tension on the BowFlex Treadmill 10 and Treadmill 22. Some common complaints may include:...
Page 19 3/11/24, 9:04 AM Treadmill 10 and 22:  How can I adjust the walking belt alignment or tension? Remove the 5 screws from the motor cover and set the cover to the side. There are 3 screws on the top of the cover and 2 screws in the front (Reference 2) The drive belt is located inside the motor compartment on the right side (highlighted red).
Page 20 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 21 3/11/24, 9:04 AM Treadmill 10 and 22:  How can I adjust the walking belt alignment or tension? Belt Guides, Right 8024090 Rear Roller 8025291 3 EAF Policy EAF - Issues requiring Special Handling ATTENTION: If the customer complains of any of the following, transfer the call to a Senior Rep in the CS ESCALATION queue.
Page 22 3/11/24, 9:04 AM Treadmill 10 and 22:  How can I adjust the walking belt alignment or tension? with case type Submit a Case Advanced Troubleshooting Use these procedures as needed to gather more information to create the case: Results Series Treadmills Procedures...
Page 23 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 24 3/11/24, 9:02 AM Treadmill 10:  Why aren't the heart rate sensors on the handlebar working? 2 Parts Reference Table Part Description Part SKU Upper (Ergo) Handlebar, Left 8025319 Upper (Ergo) Handlebar, Right 8025317 3 EAF Policy EAF - Issues requiring Special Handling ATTENTION: If the customer complains of any of the following, transfer the call to a Senior Rep in the CS...
Page 25 3/11/24, 9:02 AM Treadmill 10:  Why aren't the heart rate sensors on the handlebar working? If the issue was not resolved in the steps listed, contact the Tech Team or send an Advanced Troubleshooting case. with case type Submit a Case Advanced Troubleshooting ...
Page 26 Check which JRNY firmware version your machine is on - VERSION . Version 3.10 and later will identify which button is experiencing the issue by name or button ID. If you are not on Version 3.10 or later, please reference the Updates section in JRNY Basic App...
Page 27 3/11/24, 9:05 AM Treadmill 10 and 22:  Button Issues (Stuck or Unresponsive) If a button is stuck, order a replacement part according to the chart below [15099.A]: Replacement Part by Button ID Chart Button ID Button Name Button Description Replacement Part...
Page 28 3/11/24, 9:05 AM Treadmill 10 and 22:  Button Issues (Stuck or Unresponsive) Use a Phillips head screwdriver to remove the 4 screws (2 on each side) at the top of the left and right uprights. Remove the covers and expose the cable connection.
Page 29 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 30 3/11/24, 9:05 AM Treadmill 10 and 22:  Button Issues (Stuck or Unresponsive) Machine Part Description Part SKU Console Base 8025335 Left Lower Handlebar 8024259 Treadmill 10 Left Upper (Ergo) Handlebar 8025319 Right Lower Handlebar 8024258 Right Upper (Ergo) Handlebar 8025317...
Page 31 3/11/24, 9:05 AM Treadmill 10 and 22:  Button Issues (Stuck or Unresponsive) *Strong Continuous Electric shock from machine frame (beyond normal static shock, which is a single defined event and builds up prior to discharge) *Belt stops suddenly without an error code, without user input, or the safety key being pulled. Console remains on or working.
Page 32 Treadmill 10 and 22: How do I fix a "Belt Overspeed" error? ID: 14704.1 Follow this troubleshooting guide to help resolve "Belt Overspeed" error messages on the BowFlex Treadmill 10 and Treadmill Some common complaints may include: Belt Overspeed error on console...
Page 33 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 34 3/11/24, 9:04 AM Treadmill 10 and 22:  How do I fix a "Belt Overspeed" error? *Belt moves without safety key in place *Strong Continuous Electric shock from machine frame (beyond normal static shock, which is a single defined event and builds up prior to discharge) *Belt stops suddenly without an error code, without user input, or the safety key being pulled. Console...
Page 35 Treadmill 10 and 22:  Incline issues Treadmill 10 and 22: Incline issues ID: 11432.4 Follow this troubleshooting guide to help resolve issues with incline settings on the BowFlex Treadmill 10 and Treadmill 22. Some common complaints may include: Incline buttons not working...
Page 36 Stand to the side of your treadmill and start a manual workout. Watch to see if the belt moves. If the belt does not move, please visit Treadmill 10 and 22: Why won't the belt move? to continue troubleshooting. If the belt moves, continue troubleshooting in one of the sections below:...
Page 37 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 38 3/11/24, 9:04 AM Treadmill 10 and 22:  Incline issues Part Description Part SKU Treadmill 10 & 22 Parts Incline Motor 8022614 Lower Handlebar, Left 8024259 Lower Handlebar, Right 8024258 8024462 MCB to Top Upright Wiring 8027136 Speed Sensor 8024277 Treadmill 10 Parts...
Page 39 3/11/24, 9:04 AM Treadmill 10 and 22:  Incline issues *Strong Continuous Electric shock from machine frame (beyond normal static shock, which is a single defined event and builds up prior to discharge) *Belt stops suddenly without an error code, without user input, or the safety key being pulled. Console remains on or working.
Page 40 Treadmill 10 and 22: Tips for detaching the Deck Release Cable ID: 15418.1 Overview: This procedure is used to help detach the Deck Release Cable from the Lift Shock on the Treadmill 10 and 22. Tools used in this guide: 10mm, 13mm, and 14mm wrenches, 6mm Allen wrench Estimated time to complete: ...
Page 41 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 42 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 43 3/11/24, 9:04 AM Treadmill 10 and 22:  What do I do if the speed is inconsistent? EAF - Issues requiring Special Handling ATTENTION: If the customer complains of any of the following, transfer the call to a Senior Rep in the CS ESCALATION queue.
Page 44 3/11/24, 9:04 AM Treadmill 10 and 22:  What do I do if the speed is inconsistent? Treadmill 7 Procedures Treadmill 10 Procedures Treadmill 22 Procedures MY14/17 Treadmill Procedures about:blank...
Page 45 3/11/24, 9:03 AM Treadmill 10 and 22:  Why does the belt stop after starting up? Treadmill 10 and 22: Why does the belt stop after starting up? ID: 13653.2 Follow this troubleshooting guide to help resolve issues involving the walking belt stopping after starting a workout on the BowFlex Treadmill 10 and 22.
Page 46 3/11/24, 9:03 AM Treadmill 10 and 22:  Why does the belt stop after starting up? Confirm the speed sensor is positioned properly and the hardware is fully tightened. The speed sensor magnet on the drive pulley (reference 2) should be centered on the speed sensor if it is positioned correctly. If the speed sensor is not centered, refer to the "Replace the Speed Sensor Assembly"...
Page 47 3/11/24, 9:03 AM Treadmill 10 and 22:  Why does the belt stop after starting up? The speed sensor cable is secured to the frame with zip-ties to prevent any accidental damage. The cable plugs into the MCB near the top and is labeled in this image.
Page 48 Treadmill 10 and 22:  Why does the belt stop after starting up? Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 49 3/11/24, 9:03 AM Treadmill 10 and 22:  Why does the belt stop after starting up? 4 Contact Tech Team / Advanced Troubleshooting (TM/TC) If the issue was not resolved in the steps listed, contact the Tech Team or send an Advanced Troubleshooting case.
Page 50 Treadmill 10 and 22:  Why won't the belt move? Treadmill 10 and 22: Why won't the belt move? ID: 13656.3 Follow this troubleshooting guide to help resolve issues involving the walking belt not moving on the BowFlex Treadmill 10 and Treadmill 22. Some common complaints may include:...
Page 51 3/11/24, 9:03 AM Treadmill 10 and 22:  Why won't the belt move? The image on the left shows the wires properly connected - note how the colors of the wires on both sides of the connector line up. The image on the right shows the connection reversed.
Page 52 3/11/24, 9:03 AM Treadmill 10 and 22:  Why won't the belt move? Treadmill 22 shown. Your treadmill may vary slightly. Remove the right outer junction cover to access the 5-pin connector. [13656.C] If the issue persists, order MCB to Top Upright Wiring ...
Page 53 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 54 3/11/24, 9:03 AM Treadmill 10 and 22:  Why won't the belt move? NOTE: This process is ONLY for Treadmills and TreadClimbers. NOTE: This does not apply to second-hand purchases or unsupported products. The customer record must have a valid POP and serial number.
Page 55 3/11/24, 9:03 AM Treadmill 10 and 22:  Why won't the belt move? about:blank...
Page 56 Treadmill 10:  How can I prevent electrostatic shock? Treadmill 10: How can I prevent electrostatic shock? ID: 11406.1 Follow this troubleshooting guide to help resolve issues involving electrostatic shock on the BowFlex Treadmill 10. Some common complaints may include: Static shock...
Page 57 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 58 3/11/24, 9:03 AM Treadmill 10:  How can I prevent electrostatic shock? 3 Contact Tech Team / Advanced Troubleshooting (TM/TC) If the issue was not resolved in the steps listed, contact the Tech Team or send an Advanced Troubleshooting case.
Page 59 Treadmill 10:  I need help lubricating my treadmill Treadmill 10: I need help lubricating my treadmill ID: 11404.1 Follow this troubleshooting guide to help lubricate the walking belt on the BowFlex Treadmill 10. Some common complaints may include: Walking belt does not move easily...
Page 60 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 61 3/11/24, 9:03 AM Treadmill 10:  I need help lubricating my treadmill Use these procedures as needed to gather more information to create the case: Results Series Treadmills Procedures Treadmill 7 Procedures Treadmill 10 Procedures Treadmill 22 Procedures MY14/17 Treadmill Procedures ...
Page 62 10 times within 3 seconds from the Log In screen (reference 1.2). (Reference 1.1) The initial screen showing the BowFlex or JRNY logo appears with serial numbers in each corner. Tap the upper right corner 10 times within 3 seconds to access the menu to force an update.
Page 63 The Log In screen appears after logging out or if you missed the opportunity to access the menu from the previous screen. Tap the upper right corner 10 times within 3 seconds to access the menu to force an update.
Page 64 3/11/24, 9:01 AM Treadmill 10:  Why is my treadmill making a weird noise? PLACEHOLDER IMAGE UNTIL BETTER RESOLUTION IS AVAILABLE. Select CHECK FOR UPDATES from the bottom of the menu once it appears. Retest your machine to determine if the original issue persists [FW.A]. If the issue persists, continue troubleshooting i the next section.
Page 65 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 66 3/11/24, 9:01 AM Treadmill 10:  Why is my treadmill making a weird noise? NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue." NOTE: This process is ONLY for Treadmills and TreadClimbers. NOTE: This does not apply to second-hand purchases or unsupported products. The customer record must have a valid POP and serial number.
Page 67 3/11/24, 9:01 AM Treadmill 10:  Why is my treadmill making a weird noise? about:blank...
Page 68 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 69 3/11/24, 9:01 AM Treadmill 10:  Why is the belt not moving properly? NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue." NOTE: This process is ONLY for Treadmills and TreadClimbers. NOTE: This does not apply to second-hand purchases or unsupported products. The customer record must have a valid POP and serial number.
Page 70 3/11/24, 9:01 AM Treadmill 10:  Why is the belt not moving properly? about:blank...
Page 71 Treadmill 10:  Why won't my machine or console power on? Treadmill 10: Why won't my machine or console power on? ID: 11401.2 Follow this troubleshooting guide to help resolve power issues on the BowFlex Treadmill 10. Some common complaints may include: Console will not power on Machine will not power on ...
Page 72 3/11/24, 9:01 AM Treadmill 10:  Why won't my machine or console power on? The white arrows indicate the locations of the screws to remove to take the motor and MCB cover off. (Reference 2.2) The motor control board (MCB) is shown on the left side of the image.
Page 73 3/11/24, 9:01 AM Treadmill 10:  Why won't my machine or console power on? Treadmill 22 shown. Your treadmill may vary slightly. Remove the right base shroud to access the 6-pin connector. If the issue persists, use a Phillips head screwdriver to remove the outer junction cover from the top of the right upright (reference 2.4) and inspect the white 6-pin connector.
Page 74 3/11/24, 9:01 AM Treadmill 10:  Why won't my machine or console power on? If the issue persists, inspect the white 6-pin connector at the back of the console. Remove the cover from the back of the console. Gently pull the cables between the console and console mast up to expose the cable connections (reference 2.5). Unplug the white 6-pin connector and check for damage to the connector or cable.
Page 75 3/11/24, 9:01 AM Treadmill 10:  Why won't my machine or console power on? The white arrows indicate the locations of the screws to remove to take the motor and MCB cover off. (Reference 2.7) The MCB (yellow) and switching power supply (red) are shown on the left side of the image.
Page 76 Treadmill 10:  Why won't my machine or console power on? Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 77 3/11/24, 9:01 AM Treadmill 10:  Why won't my machine or console power on? 4 Contact Tech Team / Advanced Troubleshooting (TM/TC) If the issue was not resolved in the steps listed, contact the Tech Team or send an Advanced Troubleshooting case.
Page 78 A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your options. Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy of your purchase receipt in order to register your machine for warranty.
Page 79 3/11/24, 9:00 AM Treadmill 10:  Why won't the deck of my treadmill fold up? NOTE: This does not apply to second-hand purchases or unsupported products. The customer record must have a valid POP and serial number. *Visible Smoke coming from machine: Be sure to confirm specific color of smoke (blue, black, or white).

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