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10 Uninstall the desktop sync software
that came with your smartphone,
restart your computer, and then insert
the Windows Mobile Getting Started
CD, which came with your smartphone.
Repeat the installation process (see
Reinstalling the desktop software).
11 For a Windows XP computer only,
delete the existing relationship between
your smartphone and your computer
and create a new one by doing the
following steps in turn:
Disconnect your smartphone and your
•
computer from the sync cable.
Right-click the gray ActiveSync
•
icon in the taskbar in the lower-right
corner of your computer screen, and
then select Open Microsoft
ActiveSync.
Click File and then click Delete
•
Mobile Device. When asked to
confirm, click Yes.
Connect your smartphone and your
•
computer to the sync cable.
When the Synchronization Setup
•
Wizard appears, follow the steps to
establish a sync relationship between
your smartphone and your computer.
12 If your organization uses a firewall or a
VPN connection, synchronizing with
ActiveSync may not work. For a
Windows XP computer only, go to
microsoft.com and search for the
following topics to help with specific
firewall setup situations:
ActiveSync USB Connection
•
Troubleshooting Guide
ActiveSync with Sygate Personal
•
Firewall
ActiveSync with TrendMicro PC-cillin
•
Internet Security
ActiveSync with Norton Personal
•
Firewall
ActiveSync with Zone Alarm Security
•
Suite
ActiveSync with McAfee Personal
•
Firewall
ActiveSync with Windows Firewall
•
13 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
S Y N C H R O N I Z A T I O N : D E S K T O P S Y N C S O F T W A R E
T R O U B L E S H O O T I N G
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