Appendix B: Troubleshooting - LG LRM-519 User Manual

Appendix B: Troubleshooting

Issue
The Recorder Setup Wizard
disappeared.
The Program Guide
is blank.
Can only record a TV
show by using REC on the
remote or by manually
scheduling a recording.
The Recorder cannot
connect to the Microsoft
Program Guide service
or you receive a Service
Connection Error.
Solution
The Setup Wizard automatically dismisses from the screen after
30 minutes of inactivity. Depending on your TV service, you may see
live TV or a snowy picture.
To resume Setup, select Start > Settings > Run Setup Again.
• To receive the Program Guide, you must subscribe to the Microsoft
Program Guide service. For more information, see The Microsoft
Program Guide in Appendix A.
• The Program Guide could still be downloading. The download may
take 20 minutes or longer depending on your network connection
(broadband vs. dial-up) and network traffic. You can check the status
of the download by selecting Start > Settings > Guide Settings >
Get Latest Guide Listings.
• The Recorder may be downloading a software update and the
Program Guide. Over a dial-up connection, this may take 90 minutes
or longer. For more information, see Downloading the Program
Guide and Software Updates.
• The Recorder could not download the Guide because of network
issues. For more information, see The Recorder cannot connect
to the Microsoft Program Guide service or you receive a Service
Connection Error.
To record shows by using the Guide or Mini-Guide, you must subscribe
to the Microsoft Program Guide service. For more information, see
The Microsoft Program Guide in Appendix A.
• Your network may be having problems. Make sure your home
network is working properly and that your broadband or dial-up
service is working:
If using a wired broadband connection:
• Make sure the Ethernet cable is connected to the ETHERNET port
on the back of the Recorder and is properly connected to your
home network.
• Make sure the Recorder is receiving an IP address. On the Start
menu, select Settings > System Information and confirm there
is an IP address and that the IP address is correct.
• Make sure your network settings are correct. On the Start menu,
select Settings > Phone and Network Setup.
• Make sure your broadband serivce is working. If other devices
such as a computer in your home also connect to your broadband
service, check to make sure you have service from those devices.
If not, contact your broadband service provider for more
information.
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