Troubleshooting & Frequently Asked Questions
Appendix
B
The next time you run the install, it will operate as if the software is installing for
the first time.
Sometimes, when using a Logitech mouse and scrolling
with the wheel, I see crashes in ReadRunner especially in
the Network Overview form. What can I do to fix this
behavior?
This occurs with older Logitech mouse drivers when trying to scroll the
Microsoft FlexGrid control with the wheel. Updating to the latest Logitech
drivers will fix this problem available on the Logitech website.
Trouble Reading
Setting the HawkEye™ 1500 to Factory Default Settings
If you have problems reading or decoding a symbol, it could be because the
system is set up with a "learned" Data Matrix. The system may have been
configured to read a specific type of symbol; one that does not match the
characteristics of the provided symbols (or the one you may have created
yourself). If you do not have access to ReadRunner, you can "open up" the
decoder to read almost any symbol by depressing the QuicSet button on the back
of the camera for 3 to 4 seconds. For more information, see the section titled
"QuicSet Decoder Factory Defaults" in the HawkEye™ 1500 Series Quick Start
Guide.
Samples of Reader Programming Data Matrices
Setting Serial Communications
TTY 2400 N 8 1 N
B-8
TTY 9600 N 8 1 N
HawkEye™ 1500 Series User Manual
TTY 115200 N 8 1 N
v2.4.1, Nov 2008
Need help?
Do you have a question about the HawkEye HE1510-M and is the answer not in the manual?