HP Compaq 6000 Pro MT Maintenance And Service Manual page 212

Table D-1 Solving General Problems (continued)
There is no sound or sound volume is too low.
Cause
System volume may be set low or muted.
The audio device may be connected to the wrong jack on the
rear of the computer.
Cannot remove computer cover or access panel.
Cause
Smart Cover Lock, featured on some computers, is locked.
Poor performance is experienced.
Cause
Processor is hot.
Hard drive is full.
Low on memory.
Hard drive fragmented.
Program previously accessed did not release reserved
memory back to the system.
Virus resident on the hard drive.
200 Appendix D Troubleshooting Without Diagnostics
Solution
1. Check the F10 BIOS settings to make sure the internal
system speaker is not muted (this setting does not affect
the external speakers).
2. Make sure the external speakers are properly connected
and powered on and that the speakers' volume control is
set correctly.
3. Use the system volume control available in the operating
system to make sure the speakers are not muted or to
increase the volume.
Ensure that the device is connected to the correct jack on the
rear of the computer.
Solution
Unlock the Smart Cover Lock using Computer Setup.
The Smart Cover FailSafe Key, a device for manually disabling
the Smart Cover Lock, is available from HP. You will need the
FailSafe Key in case of forgotten password, power loss, or
computer malfunction. Order PN 166527-001 for the wrench-
style key or PN 166527-002 for the screwdriver bit key.
Solution
1. Make sure airflow to the computer is not blocked. Leave
a 10.2-cm (4-inch) clearance on all vented sides of the
computer and above the monitor to permit the required
airflow.
2. Make sure fans are connected and working properly
(some fans only operate when needed).
3. Make sure the processor heat sink is installed properly.
Transfer data from the hard drive to create more space on the
hard drive.
Add more memory.
Defragment hard drive.
Restart the computer.
Run virus protection program.