Download
Share
Print this page
HPE StoreOnce 3660 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HPE Manuals
  4. Network Hardware
  5. StoreOnce 3660
  6. Maintenance and service manual

HPE StoreOnce 3660 Maintenance And Service Manual

Hide thumbs Also See for StoreOnce 3660:

Advertisement

Quick Links

Download this manual
HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service
HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service
Guide
Guide
Part Number: BB954-80095a
Published: November 2022
Edition: 2

Advertisement

loading
Need help?

Need help?

Do you have a question about the StoreOnce 3660 and is the answer not in the manual?

Questions and answers

Related Manuals for HPE StoreOnce 3660

Summary of Contents for HPE StoreOnce 3660

  • Page 1 HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide Guide Part Number: BB954-80095a Published: November 2022 Edition: 2...
  • Page 2 Abstract This document is the Maintenance and Service guide for the HPE StoreOnce 3660, 5260, and 5660 Systems. These products are single node StoreOnce Systems, running StoreOnce software version 4.3.0 or later. The architecture of StoreOnce systems is based upon established HPE hardware components, which have their own user and maintenance and service guides.

  • Page 3: Table Of Contents

    Identify problems POST messages and troubleshooting Using the StoreOnce Management Console to identify a problem Using the HPE Integrated Lights Out (iLO) to identify a problem LEDs and problem diagnosis Server LEDs HPE StoreOnce 3660 Controller Node LEDs – Front Panel LFF Disk Drive LEDs in HPE StoreOnce 3660 System HPE StoreOnce 5260/5660 Controller Node LEDs –...
  • Page 4 RBSU settings Restoring the iLO license and configuration Replace the HPE Smart Array P408e-p controller and components Replacement part numbers HPE Store Once 3660, 5260, and 5660 Systems Internal SAS cabling HPE StoreOnce 3660 System internal SAS cabling HPE StoreOnce 5260 and 5660 Systems internal SAS cabling...
  • Page 5 Warranty information Regulatory information Documentation feedback...

  • Page 6: Part Numbers Lists For Replacement Parts

    HPE ProLiant DL385 Gen 10 Plus Server Maintenance and Service Guide Maintaining and Upgrading HPE Primera 600 This HPE StoreOnce guide includes information that is unique to StoreOnce 3660, 5260, and 5660 systems and that is not included in the HPE ProLiant and Disk Enclosure documentation.

  • Page 7: Accessing Hpe Disk Enclosure Documentation

    5. Scroll through the guides and select the HPE ProLiant DL385 Gen10 Plus Server Maintenance and Service Guide . 6. Open the guide and look at the Illustrated Parts Catalogue to find parts that are missing from the standard HPE guide.

  • Page 8: Hpe Storeonce 5260 Base Server Components

    HPE StoreOnce 5260 base server components This model is based on an HPE ProLiant DL385 Gen10 Plus 12SFF Server. The following table contains the main components in the server, and spare part numbers that are not listed in the HPE ProLiant DL385 Gen10 Plus Server Maintenance and Service Guide .

  • Page 9: Hpe Storeonce 5660 Base Server Components

    HPE StoreOnce 5660 base server components This model is based on an HPE ProLiant DL385 Gen10 Plus 12SFF server. The following table contains the main components in the server, and spare part numbers that are not listed in the HPE ProLiant DL385 Gen10 Plus Server Maintenance and Service Guide .

  • Page 10: Capacity Upgrade Kit Components

    HPE StoreOnce 3660 96TB Capacity Upgrade Kit (R7M22A) HPE StoreOnce 3660 96TB Capacity Upgrade Kit (R7M22A) The HPE StoreOnce 3660 96TB Capacity Upgrade Kit (R7M22A) includes one HPE Primera 600 LFF capacity upgrade enclosure containing dual I/O modules and twelve 8TB HDD preconfigured disks.

  • Page 11: Storeonce 5260 And 5660 192Tb Capacity Upgrade Kit Components

    HPE StoreOnce 5260 and 5660 192TB Capacity Upgrade Kit (R7M23A) The HPE StoreOnce 5260 and 5660 192TB Capacity Upgrade Kit (R7M23A) includes one capacity HPE Primera 600 LFF upgrade enclosure containing dual I/O modules and twelve 16TB HDD preconfigured disks.

  • Page 12: Post Messages And Troubleshooting

    The StoreOnce Management Console is supported on the following browsers: Internet Explorer Mozilla Firefox Google Chrome For the most current compatibility information, see the HPE StoreOnce Support Matrix . See StoreOnce websites for the link to this resource. Procedure Procedure 1.

  • Page 13: Using The Hpe Integrated Lights Out (Ilo) To Identify A Problem

    About this task HPE StoreOnce systems are built on HPE ProLiant DL385 Gen10 Plus servers with Integrated Lights Out 5 (iLO 5) technology. The iLO interface can be used to remotely monitor, manage, and diagnose issues with the StoreOnce system where the StoreOnce Management Console and REST API are not available.

  • Page 14: Leds And Problem Diagnosis

    Network card LEDs Fibre Channel card LEDs Fibre Channel card LEDs HPE StoreOnce 3660 Controller Node LEDs – Front Panel HPE StoreOnce 3660 Controller Node LEDs – Front Panel HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 15: Lff Disk Drive Leds In Hpe Storeonce 3660 System

    Figure 1. Disk drive LEDs in servers Figure 1. Disk drive LEDs in servers Item Item Status Status Definition Definition Fault/Locate Solid amber The drive has failed, is unsupported, or is invalid. HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 16: Hpe Storeonce 5260/5660 Controller Node Leds - Front Panel

    Off= Deactivated Health LED Solid green = Normal Flashing amber = System degraded Flashing red = System critical HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 17: Sff Disk Drives In Hpe Storeonce 5260/5660 System

    Flashing green/amber = Predictive failure and configured Flashing amber = Predictive failure and not configured Solid amber = Failed Off = Not configured Rear panel LEDs Rear panel LEDs HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 18: Network Card Leds

    Figure 1. Rear panel LED, HPE StoreOnce 3660, 5260 and 5660 systems Figure 1. Rear panel LED, HPE StoreOnce 3660, 5260 and 5660 systems Item Description Status UID LED Off = Deactivated Solid blue = Activated Flashing blue = System is being managed remotely...

  • Page 19: Storage Enclosure Components And Leds

    Primera 600 LFF Storage enclosure LEDs Primera 600 LFF Storage enclosure LEDs Primera 600 LFF Storage enclosure LEDs Figure 1. Power cooling supply (PCM) LEDs Figure 1. Power cooling supply (PCM) LEDs HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...
  • Page 20 Disk enclosure (rear) and I/O module LEDs Disk enclosure (rear) and I/O module LEDs The following LEDs and indicators are used to verify disk enclosure and I/O module operation. HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 21: Hpe Storeonce Expansion Shelf Error Messages

    Figure 3. Rear side of disk enclosure and I/O module LEDs Figure 3. Rear side of disk enclosure and I/O module LEDs NOTE: LEDs 4 and 5 show the SAS ports on the disk enclosure. The right-most port (SAS port 3) is not used by any HPE NOTE: StoreOnce Systems.

  • Page 22: Component Replacement And Safety Guidelines

    Before you begin, read the following guidelines to help you complete the component replacement successfully and safely. Subtopics Subtopics Required tools Required tools Component replacement guidelines Component replacement guidelines HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 23: Required Tools

    If a component fails, leave it in place in the enclosure until a new component is available to install. Use the following guidelines when replacing a component in the HPE StoreOnce System, or when using StoreOnce Capacity Upgrade Kits.

  • Page 24: General Precautions

    The installation and maintenance of products must be carried out by qualified personnel. If the product sustains damage requiring service, disconnect the product from the AC electrical outlet and refer servicing to an HPE authorized service provider. Examples of damage requiring service include: The power cord, extension cord, or plug has been damaged.

  • Page 25: Maintenance Operations

    Powering on the system Upgrade BIOS or hardware firmware components Upgrade BIOS or hardware firmware components Upgrading StoreOnce software Upgrading StoreOnce software Preparing for StoreOnce maintenance Preparing for StoreOnce maintenance HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 26: Turning On Maintenance Mode To Control Remote Support

    About this task HPE StoreOnce Remote Support uses STaTS to collect and send remote data from the StoreOnce System to HPE Support. If you have configured HPE StoreOnce Remote Data Collection on your system, turn on Maintenance Mode. Maintenance Mode prevents Remote Support from automatically opening support cases while you perform maintenance on the system.

  • Page 27: Powering On The System

    You are directly logged in to the StoreOnce System that you are upgrading. You cannot upgrade a federation member system from the federation lead system. You are logged in as Administrator. IMPORTANT: On HPE StoreOnce 3660, 5260 and 5660 Systems, please follow these mandatory steps for offline IMPORTANT: storage expansion to work seamlessly: 1.

  • Page 28: Upgrading Storeonce Software

    Supported web browsers for the StoreOnce Management Console Supported web browsers for the StoreOnce Management Console Refer to HPE StoreOnce Support Matrix for up-to-date details on supported applications. See StoreOnce websites for the link to this resource. Replace the system board...

  • Page 29: Dimm Locations

    HPE StoreOnce 5660 Use the default settings. The default value for all positions on the system maintenance switch is OFF. See the HPE ProLiant DL385 Gen 10 Plus Maintenance and Service Guide for more information about replacing the system board. DIMM locations DIMM locations DIMM slots are numbered sequentially (1 to 16) for each processor.
  • Page 30 DIMM 12 Ch. B, slot 12 DIMM 13 Ch. C, slot 13 DIMM 14 Ch. C, slot 14 DIMM 15 Ch. D, slot 15 DIMM 16 Ch. D. slot 16 HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...
  • Page 31 NOTE: NOTE: Note the output after running firmware upgrade. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully. HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 32: Rbsu Settings

    13. After power-up, it is necessary to rewrite warranty serial numbers into the BIOS. Contact HPE Support for assistance in rewriting warranty serial numbers. RBSU settings RBSU settings Table 1. RBSU settings for HPE StoreOnce Gen4 Systems Table 1. RBSU settings for HPE StoreOnce Gen4 Systems...
  • Page 33 Replace the HPE Smart Array P408e-p controller and components All HPE StoreOnce systems described within this guide use the HPE Smart Array P408e-p SR Gen 10 Controller for RAID. The controller has an embedded cache module and is fitted with the HPE 96W Smart Storage Battery.
  • Page 34 Figure 1. Internal SAS cabling HPE StoreOnce 5260 and 5660 Systems Item Item From From Orange cable Port 1, embedded RAID controller Port 1, front drive cage (OS disks) HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...
  • Page 35 HPE Smart Array P408e-p Smart Array SR Gen10 The P408e-p Smart Array controller card is located in HPE StoreOnce 3660 Systems in PCIe slot 6, and is located in StoreOnce 5260 and 5660 Systems in PCIe slot 3 and 6.
  • Page 36 HPE P408e-p Smart Array Controller and 96W Smart Storage Battery StoreOnce 3660, 5260 and 5660 Systems now utilize the HPE P408e-p Smart Array Controller for RAID configuration instead of p1224 or p1228 RAID controllers. The RAID cache module is now embedded within the Smart Array controllers, and the Super Capacitor is now replaced by a 96W Smart Storage Battery.

  • Page 37: Disk Replacement

    The HPE StoreOnce System may have additional Network or Fibre Channel cards in PCIe slots 1, 2, 4 or 5. 4. Locate the required P408e-p Smart Array controller card (slot 3 or 6) and remove the PCI riser cage, as described in the HPE ProLiant DL385 Gen10 Plus Server Maintenance and Service Guide.

  • Page 38: Disk Numbering

    This chapter describes how to replace individual disks within a RAID set. For instructions on how to connect additional storage by adding a capacity upgrade enclosure to an HPE StoreOnce System, see the printed documentation supplied with the capacity upgrade.

  • Page 39: Raid Configuration

    Hot spare disk and LEDs on HPE StoreOnce Systems HPE StoreOnce 3660, 5260, and 5660 Systems include hot spare disks in the external enclosures. If one disk fails in a RAID set, a hot spare disk automatically takes it place until the failed disk is replaced. The behavior of the LEDs on the hot spare disk is as follows:...

  • Page 40: Ordering The Correct Replacement Disk For A Failed Disk

    Ordering the correct replacement disk for a failed disk Always quote the serial number and product number for the enclosure with the failed disk so that HPE Support can replace the correct part. For replacement disk part numbers, see Part numbers lists for replacement parts .

  • Page 41: Rebuilding Storage If Multiple Disks Fail And A Raid Set Is Broken

    4. On the Local Storage tab, expand the Actions menu ( ) and select Unconfigure. 5. Select the check box to acknowledge the data loss operation you are about to perform, and then click the Unconfigure button. HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...
  • Page 42 StoreOnce Optional Hardware The HPE StoreOnce Systems support the addition of 10 and 25 GbE Network cards and 16 and 32 Gb Fibre Channel cards. For more information and installation instructions, see HPE StoreOnce Optional Hardware Installation and Configuration Guide .
  • Page 43 Use the following procedure before powering off and removing or moving cards. This procedure prevents invalid card alerts from being generated after you restart the system. For more information, see the HPE StoreOnce 3660, 5260 and 5660 Systems User Guide or the StoreOnce Management Console Online Help.
  • Page 44 In the rare occurrence of a complete operating system failure, you may need to reinstall the product software using the StoreOnce Quick Restore ISO Image. This task is normally carried out on the recommendation and under the supervision of HPE Support.
  • Page 45 About this task IMPORTANT: IMPORTANT: The HPE USB Key Utility for Windows is not supported with StoreOnce Gen4 Quick Restore ISO images. Procedure Procedure 1. Plug the USB memory stick into the computer containing the StoreOnce Quick Restore ISO Image.

  • Page 46: Support And Other Resources

    Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs Add-on products or components Third-party products or components Accessing updates Accessing updates HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

  • Page 47: Remote Support

    IMPORTANT: IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Onepass set up with relevant entitlements. Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and accurate resolution based on the service level of your product.

  • Page 48: Regulatory Information

    Feedback button and icons (located at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments. All document information is captured by the process. HPE StoreOnce 3660, 5260, and 5660 Systems Maintenance and Service Guide...

This manual is also suitable for:

Storeonce 5260Storeonce 5660
Save PDF